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John L
Customer Reviews for PCT Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I think there has to be better communication between u-haul and their centers as when I went to pick up the vehicle, they did not know I was ecpected.
Jaqueline DThe location and truck were fine. After renting the truck online, the instructions when I went to pick up the truck and get the key were awful and not at all user friendly. It took 30 minutes on my iPhone to go through all the steps and then the key code was for the wrong lock. Fortunately the owner of the location was able to access the key code for the correct lock box. If he hadn't been there, I would not have been able to get the key. Obviously someone had switched the locks on boxes 1 and 2, and the wrong key code was associated with te box I needed.
Inara SI still have not seen that my rental was returned- the site owner said I would get a email confirming the drop off. 4 days later I still don’t have confirmation
Thomas BGreat experience, quick and easy process.
Stephen POf all my uhaul rentals this was by far the best !! Joe at PCT was excellent, communicated through the process and was super helpful. Made sure everything was in order as well as explained everything throughout the process.
Francine IThe online experience was cumbersome and confusing. The key was not available when I arrived and had to wait over an hour to get my vehicle.
GEORGE MFast and easy
LANCE TOver price to go cross country it's cheaper to use a moving company
Ramon GTruck was blocked in by other vehicles and nobody was around for over an hour after my scheduled pick up time.
John SEverything was fine with the drop location, until the normal sound the truck making upon picking it up in Yonkers was now apparently not normal where I dropped it off.
Tyler HDo not keep switching the pick up location for the trailer.
john sNotify if there is no availability for any extra item purchased, i didn't recieved the furniture pads that I included with the order.
Victor PNever had a problem getting the right vehicle for my needs ..that’s why I rent from u-haul ..thank u .. paul
PAUL NI have not contacted a person I be in the phone for about 2 hrs
hector aI have rented from uhaul in the past and this was the first time I had such a difficult time. The truck was very clean but drove horribly, you had to constantly correct the wheel. And my situation where i had to call uhaul several times to try and resolve that i turned the truck in, then was charged for an extra day, then refunded, clerical error. It was just a bit of a headache. Did not go as easy as it usually has.
LISA Pthe person there wasn't able to check it back into the u-haul system, I brought it back on Friday at about 14:15 and it was checked back into the u-haul system at 15:24 on Monday afternoon, 24 minutes after it was do
Michael HNot your typical U-Haul looking location, but was more than suitable for my needs of returning the trailer.
JEFFREY BAnother great experience with u-haul facility. Thanks
JOHN VThis is an automotive repair shop that has U-haul items.
Tom HThis was a complete nightmare at first, my first pickup location was suppose to be at Pompton Lakes at the lukoil, showed up and no keys, called uhaul 3 times and no one could help me, after a very frustrating conversation they relocated me to this location of Pompton Plains, I FINALLY saw a HUMAN to help me with try truck, if it was not for PCT automotive my move in experience would have been horrific, the day was saved souly due to the location accommodation, I am completely upset with the customer service department of uhaul, they also double charged me for the day, thankfully they fixed the problem and credited me for the charges
Andrew II was supposed to have a dozen moving pads but only 6 were in the truck.
Roger DOverall horrible experience
Paula BThis was a very last minute rental and Dominic, the area manager, went above and beyond to help me locate a truck for my move. He and his team were extremely professional and courteous. I would definitely recommend them to anyone looking to rent a truck.
JOHN Fthe web site does not state you need a smart phone to pick up yourself there were unexpected costs there was some initial confusion about my pick up the staff was very kind and helpful
kathy cPCT Automotive was fast, efficient, and courteous. I will definitely rent from them again.
renee tFriendly prompt service.
DENNIS NYour system had a location listed on it that was no longer associated with U-Haul (Route 23 in Butler, NJ). And when we showed up, the owner was rude and yelled at us. Then we had to drive several miles in the opposite direction to find a different return location. Then you charged us for gas because we had to drive so many miles to find the new location and used a gallon or so of gas. We had to call to get it refunded and that person was extremely rude and hung up on us.
DAVID SThe service person wasn't there for the truck pick up. I had to wait 30 minutes for her. I called for an inquiry on the truck itself and no one ever got back to me. I was charged $12 for fuel when I took a photo of the fuel gauge upon drop off and it was clearly above the requested return capacity. Horrible service.
David Cexcellent customer service.
Mark MGreat customer service and really easy transaction. Would definitely recommend this location to anyone in the area.
Kate MVery professional !
LEONARD CThe location was easy to find and the rental process was easy and quick. The truck I rented was so clean and well maintained. The oriole working here are so nice and the gentleman even helped me load the dolly I brought for moving. Such a great experience and I'll definitely be using them again in the future!
Rebecca DMake sure you keep the reservation pick up location where the customer REFERS to have it. I had to travel 1 hour into another state to pick up my rental. Totally unacceptable.
Iris SLower your price per mile.
Frank DThe owners were very accommodating and pleasant to work with. Return of the vehicle was easy. Will definitely use this service again.
Allison SEverything went well,The people were very helpful. will definitely use them again. Merci
Robert C