Customer Reviews for PS Gas & Food Mart
(U-Haul Neighborhood Dealer)

Évaluation :

1

This representative was not knowledgeable, did not give me anything to sign or printed out my contract. I felt extremely uncomfortably with the whole experience. I left there very upset not knowing why my reservation was not fulfilled not knowing that I had 2 different reservations or locations. I had to find out in my own by going to Deptford, NJ location. This location was extremely helpful and led to me to Somerdale, NJ to pick up my transport and Dolly.

Évaluation :

1

The guy at the store would not help us. He said he didn't open until 11am even though we had a 9am reservation. We couldn't get truck share to work so U-Haul customer service tried to call him and he clearly didn't answer. I had to go up to him again and ask for a furniture dolley because it wasn't in the truck. When I asked for one, he gave me a regular hand truck one. Clearly not what I asked for at all. Oh also - the truck literally had 35 miles to empty on it so I had to fill it with gas so I didn't get charged

Évaluation :

5

Picking up my U-Haul in the early morning was quick and easy. You can watch a video before you get there so you know what you'll need to do. The truck was clean and drove well. This location was only five minutes away from my house, so it was very convenient. Overall, a great experience picking up from the key lockbox!

Évaluation :

3

Agent was not very attentive the process of checking me in my vehicle

Évaluation :

3

This was the worst U-Haul experience I have ever had

Évaluation :

3

Truck drove as though alignment was off. Safety concerns.

Évaluation :

1

Guy was ignorant and not helpful at all

Évaluation :

1

had to wait for attendant about 10 to 15 min. witch put me behind in my moving plans and had to wait also to return not good never again also it was a rainy day and the wipers were very poor could not very well and check engine light was on i would have not taken the truck i already paid workers

Évaluation :

5

But I paid 101 for only having it for 4 hours that was a large amount for only having it for 4 hours ! The employee let me take it for the nite because we didn't have enough time to unload it but I needed to bring it back nexts morning by 11 still not enough time but charged me more money 202 for less then a 24 hrs having the truck !! Other then that the people were great who we rented it from !! Thank you Janice Gross

Évaluation :

1

I was over charged. My truck was not ready, when I received it, it was filthy.

Évaluation :

2

This location charged for an extra day and made me pay for more gas than I used.

Évaluation :

2

Was not helped right away and was told the I had to wait because they were too busy then demanded I go back to my car and wait, the rental had what I assume was the previous user stuff in and it smelled of cigarettes

Évaluation :

5

Very professional

Évaluation :

1

Call for feedback 609-820-6097

Évaluation :

4

I got ripped off, I paid $59 for my estimate. Picked the truck up at 730p. Paid for 2 hours. Dropped it back off by 8:50p. Dropped it off to the guy that gave me the rental. I only went 11 miles and the gas WAS NOT under a quarter tank. The dial barely moved. I did not sign the contract stating if it went lower I'd get charged an extra $30 and I look back on the receipt and it's not my signature. It was forged with just a line. I contacted my credit card company about disputing the charge. I agreed to pay $59 for a 1,5 hour rental. Not an additional $88 for another day use and gas fee when I delivered the truck back the same night

Évaluation :

1

I was double charged for safe move insurance. Was supposed to be $14.00. I was charged $28.00. They also claimed I did not fill the tank back up to 1/4 as I received it. In fact, I put $20 in which brought the fuel up to 3/8 of a tank. The location charged me an additional $48 for fuel and $14 for insurance

Évaluation :

2

We were supposed to have furniture pads, but the uhaul didn't come with any. The man helping us also didn't know how to work the pick up process and had to call a manager off site to walk him through each step. The process took a lot longer than it should have and the missing equipment was a huge letdown, especially since as far as I know I wasn't refunded for it.

Évaluation :

2

The individual that hooked up the trailer to my vehicle told me the lights all worked. I could tell by his look that I didn't think they were working. After he departed I checked myself and the (no) lights were not working. They tried to troubleshoot the issue but couldn't resolve it. I drove to another location and they found out that the fuse under my dash was not installed at the factory for a trailer. What would've happened if I'd driven off with no running lights etc…?

Évaluation :

2

Reserved online to make sure had a truck. Had to register account put in card upload license etc. Said estimated bill was $93 based on up to 30miles. When I got there it was like I never reserved. Guy had to do from scratch with new card. Never explained rate or provided any explanation just gave keys and emailed contract.

Évaluation :

5

They are awesome

Évaluation :

5

Aucun

Évaluation :

2

You had to press all the way to the floor to stop and it took long to kick up it moved slow

Évaluation :

5

Good prices! The equipment is clean and well maintained The people in store is ver kindly

Évaluation :

5

Highly recommend! I would return to this place again. Guy inside super nice and helpful. He came out incase I needed help hooking it up and made everything super easy. Dolly was in great shape no issues at all.

Évaluation :

1

The staff didn't wear masks and the van had trash and a broken cell phone and socks in it

Évaluation :

1

I had a 9am appointment and when I arrived, I was told The UHaul representative wasn't in that day but they would call him in. He then came in but I waited a long time for him to show and he basically acted like I had no reservation delaying my start time even more and I finally got out of there about 45 minutes late. When I returned the van, he asked the normal questions and wrote down the mileage and said he would email my my receipt. The receipt did not arrive until the next day and found out I was charged for extra mileage I did not do. I estimated I would drive about 25 miles but was charged for 36 though I drove 23. Unfortunately, I do not have proof nor could I contest it since my paperwork wasn't sent to me until the next day and I wasn't told my mileage, as per usual, and he asked me to stand at the desk while he inspected. Definitely a different experience from other times I had rented, include a few days before and a few weeks before that.