Customer Reviews for PSA Self Storage Alhambra
(U-Haul Neighborhood Dealer)

398 évaluations

600 S Garfield Av   Alhambra, CA 91801
(Mission)

(626) 283-4990

Heures d’ouverture

  • Du lundi au samedi :
    9h30 am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(626) 283-4990

600 S Garfield Av
Alhambra, CA 91801
(Mission)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au samedi :
    9h30 am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda Munoz 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel Provencio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Vargas 
Évaluation :
1

I told the representative. I want to rent the truck for two days. I guess he thinks I need the truck only for "today". I stop the U-haul around 2:00 PM, and I need to drive from Los Angeles to Palm Springs and back. The receipt says I need to return the truck the same day at 8:00 PM. Please bring your brain when you work here. Need to pay additional fees because the agent doesn't care about this job. Drop the truck in the U-Haul place, the agent told me I needed to park the car where it came from in a very mean way. We come here to pay you to provide the service to me, we don't need that attitude. If you don't like the job, get another job, please. I have been served at this address: U-Haul Neighborhood Dealer, 600 S Garfield Ave, Alhambra, CA 91801. Try to get a service in another place, please.

Yucheng Geng 
Évaluation :
5

Everything are fine with me. Thank you

can lam 
Évaluation :
5

Nothing. It was a spectacular experience from the person who gave me the key to the truck to the drop off I would highly recommend this place

JOEL BRACAMONTES 
Évaluation :
2

Customer service guy hates job jose. Please get him a better position or a girlfriend

Jimmy Gamboa 
Évaluation :
1

Better customer service. When I was trying to get a truck they told me to make a reservation online before I could speak with him. When I called to ask if I could keep the truck longer the person who answered Jose was very rude told me no because he guaranteed it to someone else. What excuse I wanted to give the person who made the reservation after being threaten with fees. I told him it's fine I still needed it I will bring it in. When I returned the truck on time the only thing said to me were keys and you can go now.

Rogelio Alcocer 
Évaluation :
1

the representative at the location did not have great customer service, I would look to replace or reprimand this employee who makes the great U haul company look bad. The employee had a bad attitude the whole time we were there. He was not helpful one bit. I also got charged 21$ for the pads, the employee there could have called and I was going to return the 2 pads but since I was not called this morning to return them I got charged, I actually had to call the location about returning the pads but the employee had already charged me 21$ for the 2 pads I forgot. Very terrible service will not recommend to any of my friends and will look elsewhere for my moving needs. This is for the employee at PSA Self Storage in Alhambra.

cecilio Navarro 
Évaluation :
2

The truck " squealed " everything I accelerated immediately after I got it. I brought it back after driving 2 miles and the worker was on break( which I understand) so I called the 800 number and the woman basically said she could book at a different location even though I was looking at another truck and wouldn't help me see if that truck was available and then said I had to wait for the worker in the hot 90 sun, no shade. He thankfully came out at 20 min. He told me if it was causing issues with the engine I could still drive it. I said no because if a belt breaks while I am driving I will be stranded. Then he said just take the other truck but did not give another contract with the mileage written down or look at the gas tank or damage which I did. I insisted he write it down so he put in the back of my contract i. Pencil without initials or his signature. Very loosey goosey. It took an hour and a half for me to get the truck. I was very unimpressed with the entire process. Also when I wanted to add my husband I asked the guy if we could do it online and he said no he had to come in. That was not true and I found that out myself by calling.

Shannon Ferguson 
Évaluation :
3

If you rent out a truck there should be a dolly and blankets available like a uhal place

raymundo ramos 
Évaluation :
5

Jose was the best. Easy to deal with. Thank you!

Shannon Anderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond Lau 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bertha Valenzuela 
Évaluation :
1

Very rude attendant, totally unprofessional and destroy U-haul already-bad image.

Simon Chueng 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Dominguez 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Seongho Hong 
Évaluation :
5

I'll rent uhaul here the next time.

ming tian 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon Griffin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ting Pan 
Évaluation :
2

Honor your reservation and have the reserved truck available. Wheel wells inside the the truck are extremely impractical. The drop off process is not user friendly. The truck was dirty throughout. The staff at pick up was initially rude and was not helpful. This will be the last time I use U-Haul and will advise anyone to avoid this poorly run, inefficient company. It's clear that truck inventory is kept intentionally low and that there are no trained employees to offer any customer service.

Antonio Vigil 
Évaluation :
5

Jose provided great service and it was easy to rent at this location. TOP-NOTCH Service!! Thank you!

Lina Kramer 
Évaluation :
5

The employee I dealt with was very efficient, but possessed the personality of a, " DOORKNOB"; although this will not discourage me from renting again, (perfect location) an occasional smile would be welcomed! I will in the future, however look for better economical pricing, or at least, "price comparisons"!

Karen Villalobos 
Évaluation :
5

I had a great experience. Everything was easy.

Jacqueline Woods 
Évaluation :
1

The employee that helped me was very rude and short with me. Made the experience terrible

Joshua Shin 
Évaluation :
3

I set up reservation as always for the business with one of our drivers as the pickup/driver. Apparently the person was rude to him as he did not have the company card (why would he)? We have never received the final charge bill and they insisted it be all under his name (even though I ordered/paid and my email)???? I am not sure why we have seamless pickup at other locations and this one as they didn't know us were rude? A phone call to me directly could have maybe helped, but if you have problems with the designated driver pick up it should be stated on their site? Anyway rudeness can be avoided we are all stressed.

Christoper Morrison 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karina Gonzalez 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ty Olivar 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Martin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiran Sinjali 
Évaluation :
5

Customer service rep was extremely helpful and I was well taken care of. Merci

Chuong Thai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Spiva 
Évaluation :
1

Staff was very rude and unhelpful. We have used U Haul many times with a positive experience but will not be coming back to his location again.

Derek Chinn 
Évaluation :
5

None!

Sung Lee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley Hsu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Morton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yolanda kern 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE LEJANO 
Évaluation :
1

The service guy is very unfriendly. He looks like he just broke up with his girlfriend. I wouldn't go back to this horrible customer service.

Du Dang 
Évaluation :
2

The guy handling our paperwork was not friendly and tried to make us feel stupid! We have rented with Uhaul numerous times over the years and NEVER had an experience with the Uhaul staff as we did this time. I used this location because it was close. But I would rather drive 50 miles, then go to this location in Alhambra again.! Stay away from this place!

Francesca Colombo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Muriel Nina Nacar 
Évaluation :
4

Office attendant name Jose was unfriendly and rude and was not considerate during heavy raining day on Saturday January 14. Basically giving us an attitude for not calling the office for being late for 4pm pick-up. No need for extra words or being condescending stating "I should've cancelled you 13 minutes ago."

Jimmy Hang 
Évaluation :
2

Made me use my phone to reserve truck online and did not fully address pricing. Ended up paying doubled than I anticipated. They're friendly but the reserving system is misleading and does not reflect intended pricing

Alexis Avila-Eugenio 
Évaluation :
5

when i pay i should have the option , or be asked if to be charged on C.C on file or cash, debit....right away i was charged without asking. either most efficient uhaul around

WILLIAM AVILA 
Évaluation :
3

Staff was not friendly!

Kin Chu 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia Nava 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Orellana 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ching tsai 
Évaluation :
1

This location was terrible. No one was available to assist at 10:45 though they were open at 9. I was able to check in online but had to get the keys from inside. Finally, someone answered the door and stated he could not assist because he was on a conference call. I had to beg him to give me the keys. The Uhaul had an obvious transmission issue, and I was very concerned about driving it. We also rented 3 dollys that were not provided. Upon return, he called me after dropping it off and stated that he was going to charge me $150 because the gas was low. He stated it had a quarter tank but it was very close to E when I picked it up.. He threated that if I do not return to fill the tank, I would be charged a lot of money. Honestly, I felt very uncomfortable with this person and will never return. I plan to file a formal complaint. I did not pick this location and was assigned it without my consent.

Holly Arthur 
Évaluation :
5

Everything is good

Jose Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard Hom 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Meili Huang 
Évaluation :
1

The young man at the facility was rude, he didn't explain anything to me. I assumed the dolly was in the truck something told me to pull over and check. No dolly and truck I had to drive back to get it. When I looked at the fuel the paperwork said it was a three-quarter tank put the fuel gauge showed me 5/8 of a tank and when I told him. He asked me why didn't you get the text message. Again nothing was explain to me. It was very frustrating and I didn't like being talked to as a child. He could've been a little bit more friendlier. He didn't know my situation and what I was going through. He needs to be more sensitive towards the customers. If I ever need a U-Haul I will definitely not go back there

Charmain Perez 
Évaluation :
4

Staff could use improvement in speaking with customers, and process for reserving needs to be more detailed in regard to whose name is on the reservation.

James Duquesnel 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Wilfredo Quintanilla 
Évaluation :
1

Van had trash inside, guy who worked there was rude

Christopher Smith 
Évaluation :
5

Great Customer Service

Richard Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter Henriquez 
Évaluation :
5

Front desk person was nice and helpful.

Andon Nguyen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Morales 
Évaluation :
4

Jose was helpful!

KATHYRN MARTINEZ 
Évaluation :
5

Jose was very nice and helpful and renting the truck was easy. Also, when I needed to adjust things, the agent that helped me online was also very nice and helpful. U-Haul made my move so much easier!

Jacqueline Woods 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALICIA HERRING 
Évaluation :
1

The customer service of the representative that helped us was rude and impatient. He kept emphasizing that he's a filiated with the third-party company and the delays are not his fault it's U-Haul's fault

Christina Mendez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob Wilson 
Évaluation :
1

The receptionist(Jose) was rude from the start. I can tell based on his demeanor, he hates his job and maybe life, but don't take it out on your customers, buddy. Uhaul, You don't want someone like him representing your company/business

Vien Diep 
Évaluation :
1

It was very hard to find out where we would go get the key at. When I asked the person at the location he said that he don't open until 9 am

David Falcon 
Évaluation :
5

Customer service was amazing

Loc Phan 
Évaluation :
5

It was quick and easy! Thank you!

Ingrid Oliu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren Tung 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK GALLEGOS 
Évaluation :
1

Rate was not informed clearly before dispatch and cost was surprisingly high in the end. Customer service was not pleasant. Don't recommend this place to anyone.

Zhimin Guo 
Évaluation :
2

The gas gauge is not accurate and I ended up putting a lot more gas than I should have into the tank. I was told to top off. I drove 22 miles and I'm not sure how I ended up needing to put 5,2 gallons of gas into the van.

Vivian Gee 
Évaluation :
1

The person at this location said that he works for the storage and not uhaul and his attitude stinks, and the process to return is he van is a pain in my -- it takes longer to ck in the vehicle other locations do it quickly and they stay open later. The creating an account with a pass word takes too long and we use it maybe once a month. The counter clerk gave us a dirty van and when he said he was going to clean it he yelled out a spray bottle and shot it on the wind shield and a couple of other places and ok now it's clean but the whole vehicle was never washed. The young man attitude sure is a disappointment and will never return there again.

PAUL BRINGAS 
Évaluation :
1

I would highly recommend to have someone that represents U-Haul to have a better personality and to better touch with guest. No gas in the vehicle and the light was on?

John Bebout 
Évaluation :
1

Everything about the place, the person handling the checkin, just everything was pure garbage. So bad I hope the person who handled it loses his job tomorrow.

Jeffrey Marriott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesus garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Pitts 
Évaluation :
1

The equipment had a few warning lights on and the location was horroble. I ordered a 9 feet van at 8am and when I got there 8:30 it I couldn't pick it up on line and had to wait for an hour with my helper. There was a person in the office and refused to help until 9:30 even after the customer serviced talked to him on speaker phone.

Liang Zhong 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MAYRA ARGUETA CALDERON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SILVIA FERNANDEZ 
Évaluation :
3

Worse worse customer service from the guy there.

Lauriane Deriu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACHARY PAPPAS 
Évaluation :
5

Jose was very nice and helpful!

ERICA VASQUEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN CHEW 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELMER BISCOCHO 
Évaluation :
5

The window looked clean until it was hit by the sun at which point I could only see the streaks and dirt. It was dangerous because my vision was impaired. I was nowhere near a gas station to pull over and clean.

TAMARA IBARRA 
Évaluation :
5

Nice equipment that helped me and the workers were also very helpful and friendly. I will be happy to use them again when I need help with a move.

LEE MCDONALD 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HUGO GARCIA 
Évaluation :
5

Very friendly and helpful.

Ronald Navarrete 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAUL BRINGAS 
Évaluation :
5

I can't think of anything, but I do know that Chris was extremely helpful. Thank you for the great customer service.

MARCO HUMARANLIZARRAGA 
Évaluation :
5

Keep up the great customer service. Chris is awesome. I wish there was somebody working when ai returned my van on Friday afternoon around 2pm. However, online return process is fast and have a same result. Snap pics of the odometer, cabin, back and you are done. Will use U-Haul rental from this place again in the future.

Alex Iskandar 
Évaluation :
5

Nice customer service.

ELMER BISCOCHO 
Évaluation :
1

They gave me the truck, the gas didn't match the checkin info. I submitted via the link they sent me that it was incorrect and submitted a photo with it. All the location does is say take it up with Uhaul. Uhaul phone just disconnects as they tell you to hold, the chat just keeps telling me to send photos that have already been sent.

JEFFREY MARRIOTT 
Évaluation :
1

The location is hard to find no actual u-haul

RAYMUNDO RAMOS 
Évaluation :
3

Someone has to assist a customer to get to a truck and orient about how to open the back of truck..especially for first time user..

GARRY GASPAR 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZHIFEI XU 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADELE SATORI 
Non les évaluations ont été soumises pour cet établissement.

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