Exceptional customer, service, clean trucks, and vans, and a very affordable rate. Will use them again and will recommend.
Victoria Hands
Customer Reviews for Pacheco Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Driver's seat was not adjustable. Wooden beams in cargo area were not properly affixed to wall. Reserved supplies (except for the truck itself) were not available on the day of pickup. Online reservation system was not in sync with actual business hours of this location.
Paul HaymonThe truck worked great and service was fast. However, the truck was at about 1/8 tank when I picked it up, and I was told if I returned it with 1/4 tank of gas, I'd get a $30 credit. I feel like that was pretty misleading, because it wasn't a $30 credit off the price they gave me, it was a $30 credit off the $30 gas fee. So really, it was just me avoiding a fee rather than discount off my quoted price. I just don't appreciate how it was phrased to me. It seemed intentionally misleading.
Jude GroftThe white old woman behind the customer service was very rude and unprofessional and I kindly request the Uhaul company to remove or get rid of this location or the lady. No customer parking Not a convenient location Very tiny spot
Mohammad MattiThe clerk was kind and friendly. She helped make my transaction seamless. 10 stars!
GERRY DIETRICHNot happy with overall service
Kaiyishaer WailiNever go here the over weight white female is very argumentative and she doesn’t know how to read the dashboard! she over charged me 300 miles and a extra rental day i have filed complaints for theses matters and am waiting for a refund NEVER go to the location WORST experience ive ever had with UHAUL
cheryl swankThe gal in the office was awesome. Easy to talk to and informative. Everything she said was spot on.
John MartinWas upset that I called and said I would be dropping off truck two hours late because of the weather and traffic and was told that it would not be a problem they are open till 5pm… was charged a $75 dollar late fee
Alexander ScottExcellent service
Charles ReevesFrom reservation to return drop off, a fast and stress free experience. Even when I had to extend the rental, the people I had to work with were very accommodating. Thanks for making my move far less stressful.
john craigMore truck options. Only had 1 truck size and I needed a larger one. Otherwise it was a good experience.
Brian SadlerWhat a pleasant experience from start to finish, Reserved online (a very easy experience with options presented to you that cover all potential needs you might need) in a very well thought out format, and prices that make sense. Incredible staff... People dedicated and knowledgeable, professional and pleasant to work with.
john CRAIGSuper friendly and helpful staff :)
Robert MartinezTruck was in terrible running condition. Transmission slipping suspension bouncy and unsafe at highways slows due to play in the steering wheel.
Charles HobbsNo really friendly attention, bad customer service
Simon LopezI want to compliment the lady who took care of me 10 before closing when I was 20 minutes late. Very patient.
Kathryn MarvierPoor management. Customer service was good, but management was rude on the phone and in person.
Christine VillaGreat service. The woman who helped us was very kind and helpful. Easy to reserve, easy and quick to pick up, and easy to drop off. Would definitely recommend this location. Merci.
Stephanie Marquez😀
Arturo SandovalNo sure. Moving Van was excellent.
Andres BukowskiGreat professional experience.
Christopher SalzmanThis is the BEST U-haul location in the east bay!!!
Greg De MartiniSuper fast return. Very clean and new vehicle. Knowledgeable and friendly staff.
Stephen McGeeTruck I rented was clean, but engine sounded terrible. Probably in need of some mechanical work or need to replace the truck. Glad it was for a short drive in town moving a refrigerator. Definitely would not trust using this truck on a longer move.
Wah CheongWorkers are rude
Courtney MenezEmployees were very rude and didn't give proper information
Carlton DunnGreat service and availability of equipment I needed. Easy process to check in and out. Friendly employees.
Diana JeffressNothing. Everything went perfect...
Brian PostonAnts all in the U-Haul. Had to throw out all my food and got in my furniture. Wheel alignment is completely off gas reading is off as well this is ridiculous I've been with them over years and years at the same place and never had this issue I would like a somewhat of a refund not happy camper at all
Hedy Silvasuper efficient
Peter ClausonVery professional!
Daniel VigilNothing! This is the BEST U-Haul in the area. The concord one has rude people working there and this location doesn't have 100 guys at the entrance looking for work.
Greg De MartiniBetter Customer service....This place was very rude and that was uncalled for....Very dirty place
Carolyn PerryVehicle had a faulty tire sensor. Had intermittent 'low right rear tire pressure' message during the trip.
Clifford McAuliffeIt was easy and quick. I have rented from this location several times and it is always pleasant and easy.
KELLY WEBSTERExcellent service from start to the end
Shawn BlackBe more straightforward about costs. I didn't know I would have to pay for gas, in addition to the advertised $1,19 per mile, until after I had already submitted payment. This is deceptive on the company's part as a whole, not necessarily specific to this location. The truck's advertised at $19.95, but in reality the entire trip came to $116.00. Not quite the cheap, convenient U-Haul experience I signed up for. Also-what's the point of the mile tax if I'm already paying for gas??
Jesus CamposIt was a good experience. They had equipment available on short notice and fast, easy service!
Diana JeffressNarrow driveways that are gravel/dirt only. Condition of truck was clean, but lots of miles (over 77K) and automatic transmission whined when shifting gears. It was handy location for me since I live less than 2 miles away.
Wah CheongI had reserved a hand truck, but nobody thought to mention that and show me where they were until I got to my destination and realized it wasn’t already in the truck.
Michael CavanaughAlways great service!
Sallie WittCustomer service bad, the woman I rented the truck from was unfriendly and had an attitude. Returning the truck was fine it was a different person that helped me.
jabra shuheiberAlways have problems at this location. When we pulled in to return the truck at 1pm, The lady was VERY RUDE OFF THE BAT. Walked past us and yelled " Ill be with you in a second YOURE LATE". We were within our time to return the Truck by 2 hours. Not a smile, not helpful, shouldn't be working if you're going to have that attitude.
Alijah EvansWe actually feel quite satisfied with this location. Do what you are doing, and strive to do it even better everyday. Parenti
Daniel Parenti1st class location.
Edwin ManguiatThe employee who checked in the truck was very helpful and polite. Very efficient as well. I would return to using UHaul if there were .ore like her.
Marta MeredithWe returned truck early and there were no problems. Everything went smoothly.
Paul SzymanskiI noticed that they didn’t want a deal with the return but they did it anyway at the end everything was good
Anthony PerezWe were not told that the damage pictures were generic so we wasted a lot of time looking for damage that did not exist. We only found out that the pictures were generic after returning to the desk to say we could not find the damage.
Robert DowlingSend someone to location to clean trucks more then once a week. Tire was low, as well. The lady at drop off time had excellent customer service!!
Erin BallardStaff was very nice
Kevin RuggioThere was Very poor communication surrounding the terms and time of the rental. Our original reservation was canceled due to our arrival time being later than expected. Our trucks air conditioning did not work and the times to return the truck were not convenient what so ever.
Jarek GadekAwesome Service for
Anthony LunardiniCustomer Service was awful. I wouldn't go back there again. The truck I rented had electrical issues, the lock didn't work that was attached to the truck. Why have 2 keys on the key chain ? I just went to this location because it was close to Sam's club otherwise I would have gone elsewhere. I wasn't looking to spend more than the advertised $19.99. I would go somewhere else for a truck rental!
Elizabeth ChilimdosMy experience was excellent from beginning to end. I'll be back.
Wanda MitchellThe entire experience from online scheduling to the super friendly and helpful staff to the quality and cleanliness of the truck was great.
Robin EbdingExpectations exceeded, the young woman helping me reserve, pick up and return my rental, was professional,knowledgeable and friendly! Great customer service!
peter johnkeThis was easy to do, and not expensive. The only problem would be if you had a person that was not electronic savvy, and would not be able to understand the uploading process. However, today I am old, but was able to do this.
jodie Shields