Customer Reviews for Pack N Mail
(Concessionnaire U-Haul dans le voisinage)

419 évaluations

536 Pantops Center   Charlottesville, VA 22911

(434) 202-5130

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h30 am à 2h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/16/2021: 9h30 am - 11h00 am
  • 5/23/2021: 9h30 am - 11h00 am
  • 5/30/2021: 9h30 am - 11h00 am
  • 5/31/2021: 9h30 am - 11h30 am

Services dans cet établissement :

Pour nous contacter

(434) 202-5130

536 Pantops Center
Charlottesville, VA 22911

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 5h30 pm
  • Sam : 9h30 am à 2h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/16/2021: 9h30 am - 11h00 am
  • 5/23/2021: 9h30 am - 11h00 am
  • 5/30/2021: 9h30 am - 11h00 am
  • 5/31/2021: 9h30 am - 11h30 am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

R. Clyde L. 
Évaluation :
4

A document with simple instructions related to Uhaul driving would be great for a first timer. I faced little bit problem to un-brake the parking brake (there was push lever that I noticed later) initially.

Abu R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Great customer service, very happy with your team in this location.

Timothy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENESHIALABRAY B. 
Évaluation :
5

The nice person on customer service at Pack and Mail was heroic. The app was useless, and she did everything. Merci!

SANDRABAIN C. 
Évaluation :
4

They charge me more than rate Rental rate is 19,95 $ they charge me 39,90 $ Safe move is 14,00 $ they charge me 28,00 $

Mohammad F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Be sure the local UHaul phone reservationist is thorough and does their job. The woman on the 800 line was awesome. The woman t the pickup location was awesome. The local phone reservation guy was not awesome.

Karen S. 
Évaluation :
5

Was after hours

Joel F. 
Évaluation :
5

Made moving easy!!

Robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARENCEARNETT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVERETTBRACE A. 
Évaluation :
5

The uhaul man was very helpful and thoughtful. Please thank him for a job well done!

ANTHONYGILBERT W. 
Évaluation :
5

There was an error on the fuel level at time of pick-up, which I am working to resolve. There was only 1/2 tank of gas in the vehicle, but paperwork indicated Full tank of gas. I called the Pantops location and they confirmed I should refuel to 1/2 tank prior to return. Final bill included a refueling charge, which is incorrect. I also took a photo of the fuel level and ODOMOTER reading to confirm. I hope this is resolved quickly.

CHRISTOPHERKENT S. 
Évaluation :
4

Bien

JAMYANGGYATSO P. 
Évaluation :
5

Attendant was very helpful and knowledgeable . She explained everything very well.

SCOTT D. 
Évaluation :
5

Great customer service and fast service !

NAZISH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSEEUGENE B. 
Évaluation :
5

Did not like the hidden charges I was not told about. Will not be using you again

JENNIFERMICHELLE B. 
Évaluation :
5

Thankful for this location, as our reservation at another location could not be honored due to equipment reserved a month prior not being available. Pak N Mail had the vehicle we needed, had awesome staff, and was in a great location. As a result, we moved a future rental to this location.

MATTHEWLENARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETHT V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANANEIL C. 
Évaluation :
5

The cargo van was not clean. We cleaned out the back before we used it. There was a fair amount of animal fur on the front passenger seat, which didn't bother me...but could be an issue for someone who is allergic. All other aspects of the experience were very good.

CARRIELYNNETTE C. 
Évaluation :
2

issues. Nice person El, bad location

JOHNNY A. 
Évaluation :
5

App one time couldn't load saying error messages when picking up the rental

Yvan R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andre J. 
Évaluation :
5

Pick-up was quick and painless.

HAROLD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSTAFAKAREEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell F. 
Évaluation :
5

Very efficient and friendly! Movers were fantastic! And Gary at the storage facility was very accommodating when we needed a larger storage unit. Great job by all.

Wesley D S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spencer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Although I did everything by mobile, excellent customer service when I did speak with the store and online staff.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mary W. 
Évaluation :
5

Always professional, efficient and very friendly. Would not go anywhere else!

Lindsey M. 
Évaluation :
3

I did not understand the process and ended paying for things I did not get. When I tried on numerous occasions to get refunded, I ran into roadblocks that took much time and I finally gave up.

Laura R. 
Évaluation :
5

THE GAS TANK WAS EMPTY WHEN I PICKED UP THE UHAUL. SO, I ENDED UP FILLING IT TO HALF A TANK!!!!

Brian B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hannah M. 
Évaluation :
1

charged 171,25 for less than 4,5 hrs use and a cleaning fee, in which the Uhaul was not dirty when returned. I was told it was no problem if after 2:15 pm, to drop the key off in drop box. called to complain and spoke to someone who would check into it and get back to me and haven't heard back.

Deborah L. 
Évaluation :
5

Great rental and return experience. Best place we have used to rent from UHaul.

KATHRYN J. 
Évaluation :
1

The pickup went fine. No where did they say the dropoff was at a different location, in fact I asked the person at the pickup where the key drop off was. After a hard day of moving, we drove to Pack n Mail to drop the truck off, I click the drop off link and it says to drop off at a different location. This is the first time it was ever noted the drop off was different. We were picking up take out after we dropped it off, so I wasted 45 min of my time, plus our take out got cold due to the change. I actually want my money backâ€" as far as I am concerned, u-haul breached the contract and wasted an hour of my time and ruined 150 $worth of take out food.

Paul P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESO'NEIL B. 
Évaluation :
5

Very helpful staff.

THEODORESCOTT H. 
Évaluation :
5

The Pack and Mail was not normally open on Sunday, but when I contacted the owner on Saturday to confirm my reservation, he volunteered to be there at 9 AM Sunday to make my check-in easier. Exceptional customer service.

Kenneth R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKSCOTT R. 
Évaluation :
5

Very clean simple process! pick up and drop off went flawless. Will use again.

Dante' W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NARENDRA K. 
Évaluation :
5

Nicole was fantastic! Very friendly, helpful, and professional!Way to go!

TOANTRONG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toni S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Great experience!

GEORGEMACMICHAEL F. 
Évaluation :
5

The on-line system, though workable, was sluggish and difficult on a small screen.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita S. 
Évaluation :
5

Very friendly and helpful staff. I was called by Pete Mantell, at drop off location about the condition of truck. I explained the condition of the truck and problems that I experienced at pick up location. He was very understanding and helpful.

Ronald E. 
Évaluation :
4

The mail box is too hard to find! it is behind a wall.

Heze C. 
Évaluation :
2

The ladies in the office were friendly but the uhaul itself was in poor shape and after reviewing the final bill, I am hugely disappointed. 1) there was a crack in the windshield 2) the mileage has to be wrong as I only drove to exit 136 and returned back to my home off exit 124 (picked up a treadmill). 3) I would dispute the mileage because I always take photos of the dashboard before driving one. Unfortunately, I was unable to see the dashboard due to “low tire pressure” alert was on in place of digital odometer. I do have a photo of this. I have no idea how they got the mileage amount they have. 4) i contacted the ladies that assisted me by phone about the alert and they said “it was fine”. If it was fine, an alert wouldn't be on. That is dangerous. 5) the drivers side visor is damaged and kept falling down, which could cause a hazard. 6) I had the truck for a few hours and somehow it cost 169 $- when I was told it would be 67 $. Disappointed and feel taken advantage of.

ANDREAMICHELLE A. 
Évaluation :
5

All good

BOGDAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence P. 
Évaluation :
5

The pickup I rented showed on the dashboard that it needed an oil change and was low on windshield wiper fluid. Other than that, I was very satisfied and will rent again.

william C. 
Évaluation :
5

Rien

TRAVISSENTELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
1

Don't charge them for something you don't have. And just hope they don't notice... refund me for the dolly.

Francis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MINGZHI Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Quick and easy drop off.

Larry B. 
Évaluation :
5

I had a local rental for 24 hours and whole process from start to end was professional. Especially liked being met as I parked the truck in the parking lot in front of the store when returning. Gentleman met me at the truck, I handed over the keys and was on my way. He took care of the close out.

Robert S. 
Évaluation :
5

This was super fast and easy. The only thing that I would recommend as a change is to let people know ahead of time the second identification needs (either a passport or having a friend's contact). I didn't know this was going to be needed, and I had to go through a couple of friends before one actually answered their phones. If I had known ahead of time, the whole process would have been seemless

Melissa D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laurel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZHAMSHIDABDULLAY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca M. 
Évaluation :
2

Did not include utility dolly I paid for. There was also one pair of flip flops left in the vehicle and dog hair everywhere.

FELIX S. 
Évaluation :
5

Great service, quick and knowledgeable. Would definitely recommend this rental location.

Jennifer W. 
Évaluation :
3

Working bathroom would be a big help

John R. 
Évaluation :
5

This was by far the smoothest U-Haul transaction that I have ever had (and I've had quite a few). Going through Pack N Mail was the best decision. They are SO NICE there. Thank you for the non-stressful experience!! The truck was extremely clean, drove very well, and was easy on gas, too! :):)

Christine D. 
Évaluation :
5

Steering cover is recommended. It was worn out. It was sticky and felt uncomfortable.

PRICE A. 
Évaluation :
2

Charged me for furniture pads that I never received. Ignores contact attempts to rectify problem.

JOE P. 
Évaluation :
5

The Customer service person at Pack N Mail in Pantops was wonderful to work with. He was detailed and specific about expectations for renting, mileage, gas, and return condition. My family will definitely rent a Uhaul from him again!

Mari N. 
Évaluation :
5

have someone look over the rental truck with you prior to leaving.

PAUL D. 
Évaluation :
5

I did an after hours drop off so I did not interact with any staff but the location was convenient and easy to use.

Eugene W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTWESLEY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
4

The truck we reserved was unavailable (someone was late returning it), however the agent upgraded us to a larger truck for no cost. Very well done and efficient.

Jennifer W. 
Évaluation :
5

Super friendly and helpful customer service! Easy pick up and fast service.

CLINTONDANIEL E. 
Non reviews have been submitted for this location.

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