The fact that I had to pay $150 because I accidentally locked the truck with the keys inside is totally unreasonable. The police were more than willing to help for free, but still U-Haul decided to go ahead and charge that ridiculous amount. Accidents happen.
Randy V
Customer Reviews for Pack Ship N More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Many uhauls can be dropped off at different locations. It was very inconvenient to have to come back to the same one to drop it off. If that was the case I would have rated it excellent and would recommend to friend.
Kathryn PI experienced prompt. professional and courteous service. Nice job!
CORLUS FThe customer service was excellent. Would highly recommend.
Sean CClean the vehicle. I asked the owner "Is is clean"? His reply was yes. After walking a quarter mile to retrieve the vehicle when I open the doors there was mud all over the floor as well as food and dog hair on the two front seats. Pretty bad.
Joseph KService was good but $2 a mile seems a little high
Christoper BGreat service, thank you guys !
Milosav ANo complaints
Richard BI purposefully chose self check in, however, when I got there thsi was not an option and I had to wait in line. I attempted to explain that I not only chose the self check in but had completed and asked where the keys and truck where. The gentleman then stated that he had to verify me as the driver with my DL. even as I explained the online check in had already done so. He was not only condecending but rude as he told me regardless I had to wait because he had to help another customer who arrived after I did. After eventually getting his attention he saw my check-in on my phone and gave me the keys without having to verify. Unfortunately the trucks are not near the store but on the opposite side of the back of the strip mall. When I asked was just told "behind staples" So I had to walk in the cold by myself to find it. As a person this makes me sad, worried and scared. Unfortunately as a woman I have to worry about my surroundings and having to find a truck in the back of a lot that is isolated, with a forest in the back and little supervision or safety procedures in place when getting and dropping cars off (had to walk back to drop keys) is non existen, even in a town that is relatively safe. Aside from that no directions on key drop off and when I sttempted to follow the prompts on the drop-off box (uhaul.com/
Natalia LTire low, starting miles and fuel off
PAUL VThis place is amazing - the owner is a real gem. Professional, kind and efficient.
LUKE MThey charged me $25 for the cleaning???
Volodymyr SThe clerks were very detailed in explaining the terms and giving advice. The truck was in the good condition and clean.
David LExcellent experience.
Michelina RThe employee who helped me was very good at his job. He was very knowledgeable and clear in his directions.
Michael SI never thought about the secret parking lot behind Staples that housed the Uhauls. Maybe some better signage since i would never think this location had uhauls.
Mark NWe dropped the truck off on a Sunday when the business was closed. The return process via phone was so easy. The instructions were very clear and understandable. Really couldn't have been better. Our whole experience with U-Haul from reservation to return was excellent. Fortement recommandé!
constance mAwesome staff and customer service
SUZANNE HWrong truck prepared for us. Delay with blankets, truck rental (wrong size truck).
JAMES GThe truck was old and in fair condition. 127 000 miles, problem with the tire pressure sensors, seats were torn. Extroverts had been hand painted in areas.
William MClean the vehicle prior, We had to switch out one van for another and even that one had a heavy oil smell throughout. We had to put down tarps in the rear of the van because it was so dirty and had not even been swept out, The young staff were still learning on the the job which slowed down the rental and return process.
Joseph KBetter signage at location. Hard to find w address provided.
Sherif FNice guyd
FREDERIC NOrdered a 17 ft truck but it was unavailable upon pickup - had to settle for a 10 ft truck instead which complicated the move
ROBERT GThis is the most organized, equipped, and clean UHaul provider in the tri county area. The team is so professional and friendly and the van or truck I need is always ready to go. 5 stars all the way.
Paul TI returned the vehicle on a Sunday, so the facility was closed. The drop off instructions were clear and the key drop box was easy to find. Thanks for an easy return.
Spencer RThis is a premium UHaul location. For a service that is based on a communal, nationwide fleet of trucks they are always clean, full of fuel, and the team has all the equipment you need. The parking in the rear of the building is convenient and safe. 5 stars all the way.
PAUL AThe uhaul drop off is hidden away behind the building. And drop off instructions were a bit confusing as well
CHRISTOPH JWhen I picked up the truck I pointed out the damaged mirror and the girl made note of it BUT when I dropped it off at the New Jersey location the Jerk U-Haul guy wanted me to take it to another location an hour out of my way and when I refused he said he was going to charge me extra!!!! HE DID!! plus a cleaning fee even though I left the truck SPOTLESS!!! UHUALS IN THE NORTHEAST ARE ALL RIPOFFS AND CHEATS!!! I will dispute ALL EXCESS CHARGES, REPORT TO THE BBB AND FILE SUIT!! (I am a regular customer who rents trucks almost monthly, for more than 25 years, and this is the absolute WORST U-HAUL TRAFFIC AND MANAGERS EVER)
Michael HHave a great day :)
Jason DMy UHaul pick up was an hour and a half late, then once I got it it was covered in four inches of snow that I had to clean off myself.
Mackenzie FMy van did not contain the dolly I rented.
Robert DAll good
Brian TAlways a positive experience. For those saying there should be better signage - research a location before going there. For those saying the trucks aren't clean - these are work horses not you uber to the airport. Excellent team and service. Thank you, Mike and Sam!
Paul TThe only bad thing is that we were called the day before to pick up the truck at a different location that was at least 30 miles away from the original location and we had extra mileage added on because we had to go a way out to pick up and get back to our home. I would hope the location change would happen way before the actual date of pickup and we wouldn't get penalized for the extra mileage.
Anthony CThey need to have a larger U-Haul sign visible from the street or parking lot. In fact, another customer stopped by looking for the area while we were returning truck. saw our truck..
David WNeeded clearer definition of ding or scratch I took photos of everything and I ran out of photos
emily hThis may be on me but better signage on the storefront would help. I had to call the store to find which store they were at the mall since Uhaul wasn't their main business.
Alan LI did not drive the full 25 miles and got charged for all of them.
John LThe Madison NJ U-Haul pick up location is very professional. Everything was ready when I arrived. We will use it again
Ward GTell customers # 300 in the address is in a shopping center.
Thomas CI had ordered a utility dolly and it wasn’t there - the office was closed at the pickup time and I couldn’t get it - was charged anyway so that was a hassle -also should make it clear that you can check out in office for return
Kenneth FDont charge for mileage. 1 x 1 mile is VERY expensive.
ROBERT OThe team at Pack Ship N More is the reason this UHaul location is always a premium experience. They are efficient, caring, and professional, and the equipment is always clean and ready. 5 stars!
Paul TI had a disagreement with the employee regarding the fuel. He thought i was a few gallons short of where the fuel line started. He told me i can go to a gas station or pay '$11. I went back in the truck and saw the fuel gauge was well within where it needed to be.. i nicely told the employee and he didnt agree. It became very stressful and i just think uhaul shouldnt nickel and dime people for $11 when everything went well. I did get refunded but the employee seemed very agitated as did I. Just a useless and senseless waste of time and not needed IMO.
Joe GVan was in very good condition and seemed to be well maintained but cup holders were full of breadcrumbs when we picked it up.
Adrienne NBad service, dirty equipment, wouldn’t rent from them again
Kyle LI have already recommend this uhaul establishment to some businesses I do work with because I do like location .
JAMES BVehicle was maintained but the cabin was not clean
Steven LTruck was in bad shape. 170 000 miles. Bad brakes. Bad transmission. Suspension was shot. Very rough ride. Doors were defective. Hard to close. A/C was not working correctly. No washer fluid.
JONATHAN CYou changed our pick up location and time with very little notice. It negatively impacted our move.
christopher wI requested 15ft truck from my area but had to go about 10 miles to a different location to get the truck. I was ok with that but the previous person decided not to bring it back at the schedule time and I had to settle for a 10ft truck at a location that was 40 miles out of the way. People should not be penalized because they only need truck one way. All locations should have trucks for one way travel and not have to go out of the way to get it.
Subrina C