Customer Reviews for Pack Sign Deliver & More
(U-Haul Neighborhood Dealer)

241 évaluations

1000 W Waco Dr   Waco, TX 76701

(254) 870-5002

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 8/15/2022: 8h00 am à 4h00 pm
  • 9/6/2022 - 9/8/2022: Fermé
  • 9/9/2022 - 9/11/2022: 9h00 am à 3h00 pm
  • 9/12/2022 - 9/13/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(254) 870-5002

1000 W Waco Dr
Waco, TX 76701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 8/15/2022: 8h00 am à 4h00 pm
  • 9/6/2022 - 9/8/2022: Fermé
  • 9/9/2022 - 9/11/2022: 9h00 am à 3h00 pm
  • 9/12/2022 - 9/13/2022: Fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RABI A. 
Évaluation :
5

This location was fine. They saved a couple of items that I left in the truck so that I could retrieve them.

Margaret W. 
Évaluation :
5

I just want to say that Danny (the worker at this location) was EXCELLENT. He was friendly, professional, and very helpful. It was a pleasure working with him.

Julia W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest O. 
Évaluation :
5

This location was great. However, I originally booked somewhere else. They were not open when they said they were and did not have the truck size. I was told by another location that the woman running the original hasn't been working. If that is the case she should not be on the website. Also, when someone extends their reservation and it messes with someone else's why are they not contacted. It took me an hour to get a truck, which I had to promise to be back by 2pm. Nikki was wonderful in helping, but it should have been resolved at least the day before. I had movers ready to go and standing around waiting for a truck.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe G. 
Évaluation :
5

Very clean truck and operated very well. Also the people there were friendly and made sure you were taking care of. 5 stars from me. I will recommend anyone to this Location.

Salvador G. 
Évaluation :
5

No problems picking up or dropping off. Small location but no issues and I'd rent here again!

Jessica B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony M. 
Évaluation :
5

Went above and beyond to explain the policies and ensure I had a good experience!

Jaikanth M. 
Évaluation :
5

Very smooth transaction. I chose to pick up at the counter, and the gentleman man was very nice and professional. I did a self check-in because I returned at night. That process went well too.

Stevan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Derek P. 
Évaluation :
5

This site is exceptionally managed. The truck was excellent and the entire experience was flawless.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cayce M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Molly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanna M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest O. 
Évaluation :
4

I had to ask about pre-ordered equipment and good thing I did as they had no impetus to ensure that my order was completed accurately. Checking back in was fine, checking out could have been completed with the app more efficiently

Chad C. 
Évaluation :
4

everything seemed like it was in good shape, the building itself could use some updating.

JOHN L. 
Évaluation :
5

Super easy and helpful location!!

Candice Randy B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

I got charged for cleaning and after hours drop off. Not what I expected. I should of kept it till morning.

JEFF W. 
Évaluation :
3

I drove only 9 miles but refuelled to full tank with ~4 gallons (~18$). Total loss.

Md Toslim M. 
Évaluation :
3

Staff was super friendly and the rental was easy. One thing I do take issue with is the man told us how much was in the tank but failed to tell us if we didn't put gas in it we'd be charged a $30 service fee. We drove all of 13 miles but were charged $41 for gas - as much as the rental. Very disappointed.

Barbara M. 
Évaluation :
5

Actually nothing, because in my case the entire transition was very smooth.

Johnny T. 
Évaluation :
4

If the closer location in Groesbeck Texas would have been open like it said it was the internet I would not had to drive an hour to Waco to get a trailer.3

Chris B. 
Évaluation :
4

Not happy! I moved a bedroom. Traveled 32 miles. Had the truck for a out 3 hours. Was quoted an estimated $53. I knew there woukd be an extra charge for 10 extra mikes plus tax. Figured at 0,19/mile how much coumd that be? Throw in some tax.... final bill was $132!!!!!!! To travel 32 miles and move a queen size bed cost $132, more than twice what i was quoted. I put 4 gallons of gas in the truck (32 miles) they charged me for 5 more gallons! UNBELIEVABLE! I would recommend UHaul to anyone. It is a bait and switch waiting to happen.

William B. 
Évaluation :
5

Jose made this experience absolutely incredible, this is the best establishment I have ever been to. He took the time to check us in early (even though we were there 2 hours before the store opened, struggling with online check in), hooked everything up, walked me through tips, and just

William B. 
Évaluation :
5

The guy was very nice & helpful.

Robert L. 
Évaluation :
1

Stop spamming people's email. You are spamming fonz@hotmail.com

Alfonso R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stanton A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather N. 
Évaluation :
1

I had the worst experience in trying to pick up my vehicle. I requested and reserved a 15 foot and received a text/email that a 20 foot truck was available. I was supposed to pick up at 8:00 so I had movers be at my daughter's apartment at 9. No one was at the location to give me the truck. After several phone calls and being placed on hold for 20 minutes on each call, someone finally came to give me the truck until almost 11. I didn't get back to apartment until 11:20. I had to pay movers to sit and wait 2 hours and 20 minutes. UHaul offered $50 credit but I had to pay $200 to movers for their mistake!

Yvonne D. 
Évaluation :
1

I returned the trailer on time and followed the instructions of uhaul rep, but I was charged an extra day for the rental. I've attempted to contact the rental place but they will not answer or call me back. I expect to be refunded for this overcharge.

Barry K. 
Évaluation :
5

Service was great.

Alan S. 
Évaluation :
1

Charged me $30 for cleaning the vehicle when we returned it cleaner than we received it.

Henry Q. 
Évaluation :
5

Friendly guys and easy pick up and drop off.

Bob Y. 
Évaluation :
5

Very smooth pickup and drop off.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dorothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R. 
Évaluation :
5

Great place to rent! Quick and easy rental!

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Great customer service!!

Janice B. 
Évaluation :
5

Everything went very smooth checking everything out @ the Pack Sign Deliver & More 1000 W Waco Dr Waco, TX 76701 location. And Brian Riley did an excellent job in getting it checked in. They all went above and beyond. The only bad news for me is I now need to buy my wife a van. She fell in love with it. Thanks guys keep up the great work. Jerry

Jerry M. 
Évaluation :
5

Great place, great people

DANIEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yavonica S. 
Évaluation :
5

cup holder was broken and inside passenger side was really dirty .

Marco T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wladimir S. 
Évaluation :
5

Very good customer service, worker Very kind and very polite. Will use again. Thanks

brenda H. 
Évaluation :
3

I reserved my rental almost a week prior. Couple days before I was called and my sized uhual wasn't available at the location….I had to go farther away. After arriving I was told they didn't carry dolly's then I had to waste the uhual gas and extra mileage driving to other locations to find out. When I called uhual the lady was VERY VERY RUDE and put me on an extreme long hold. I finally hung up and found a dolly. Disappointing because I've used uhual several times.

PRISCILLA M. 
Évaluation :
5

Jose was outstanding. Would recommend anyone wanting to rent a UHaul to go see him. Very professional and very friendly.

Sheri G. 
Évaluation :
5

Jose and his team worked quickly and expediently to get me the equipment I needed within the hour I requested it. He and the team were friendly and extremely professional. He even drove a few miles to help make sure I got my car on the trailer. Wow!

alisa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell S. 
Évaluation :
5

Outstanding customer service!!

Beth D. 
Évaluation :
5

Had a great experience. Jose was super-helpful, and worked hard to make sure I had everything I needed!

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

The 15' truck I rented was a little on the beat up side, but other than that everything was fine.

Charles W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

WILLIAM T. 
Évaluation :
5

Mr Lopez was courteous, professional, and well knowledgeable about what I needed for my chore. It was a pleasure to do business with him and I will return in the future

WILLIAM D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raylene L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

This is the best uahul location I have ever been to! The owner if this location is incredible

Timothy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene L. 
Évaluation :
3

Don't expect folks that are moving to want or be able to take the time to do so much online stuff. The location guy was not very kind because it was not done “AT HOME”. M

Pam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca N. 
Évaluation :
5

After regular business hours the local number rolls over to the 800 number. I could not get help using the app, chat, or telephone. Increasing/improving communication between customers and uhaul would improve the customer experience.

Debra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
5

Provide the correct drop off information/link sent to customer. When I signed up online I selected 700 Line St. Waco, TX as my preferred drop off location, but the app changed it to Goodman's Car Wash 9024 Franklin. Because I was not familiar with this business, I drove Franklin Ave as my route and there wasn't a business with this name and no trucks on the lot. After arriving home and unloading, I phoned Uhaul and stated that there were no trucks or anything that indicated this was a Uhaul facility. The customer service rep stated that and was was assured that Goodman's was a third party affiliate and there may not be any trucks there, but I would find a lockbox. Friday morning I go to 9024 Franklin and was approached by the new owner who stated he would not be operating for at least three weeks and I would need to find another location to return the truck. I return home and phone Uhaul and after waiting on hold I phoned the location on Linn St. L, no one answered the phone and the voicemail stated the mailbox was full and disconnected. In the meantime I'm still on hold and when was again told that the location was correct, I explained again, transferred and given 1000 W Waco Dr. as the new location. Now I am not upset, but angry. I go to the Waco Dr. location explained what occurred which caused me to be late and was told that the car wash closed over three weeks. I was treated with kindness and not charged any late fees.

Victoria M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evgenia M. 
Évaluation :
2

I am super annoyed. We dropped off the truck a day early and got charged $45 for a car wash after we cleaned the truck ourselves. It's disgusting that we were charged so much money for nothing! The truck was old and had trouble with the hills.

Kenneth E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob T. 
Évaluation :
5

Everyone was friendly and helpful!

luis R. 
Évaluation :
5

Business was great!!!...No complaints at all... Very accurate no lines... Easy in and out... Just need address posted to find easier..Will recommend to others

clara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared C. 
Évaluation :
5

First time using this location and the Owner was very professional and understanding, if you're looking for great customer service and great business this is the place to go…

Eddie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arianna C. 
Évaluation :
5

Nothing thank you

Jason B. 
Évaluation :
5

Great experience!

April G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samoel M. 
Évaluation :
1

I had made a reservation over 2 weeks before I needed my U-Haul. I selected that I wanted to get my truck from an employee instead of using the app. I get to pack and sign, and they have a sign on their door saying that they have been closed for a few days and they will remain closed for a few more days due to unforeseen circumstances. Having to be closed is somewhat understandable, however, they did not even call to tell me that and I was unable to get my truck and furniture dolly that I requested in my original reservation because there was no way to pick up the truck via my phone because the reservation was for in person pickup. So I had to make a new reservation on my phone for a new truck, no furniture dolly. This was incredibly inconvenient and unprofessional. They very easily could've called me or sent an email and told me that they were planning on being shut and that they switched my reservation to mobile instead of not doing anything. They put me over an hour behind my moving schedule.

Paige H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beverly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria M. 
Évaluation :
1

Rude, lied about the condition of the truck. The truck was itself in terrible condition the office was completely disgusting and nasty.

STACEY H. 
Évaluation :
4

I had a very good experience with this particular Uhaul place and would recommend it to anyone. I would also use it again if needed. Thanks

Melissa W. 
Non les évaluations ont été soumises pour cet établissement.

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