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Heather N.
Customer Reviews for Pack Sign Deliver & More
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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I had the worst experience in trying to pick up my vehicle. I requested and reserved a 15 foot and received a text/email that a 20 foot truck was available. I was supposed to pick up at 8:00 so I had movers be at my daughter's apartment at 9. No one was at the location to give me the truck. After several phone calls and being placed on hold for 20 minutes on each call, someone finally came to give me the truck until almost 11. I didn't get back to apartment until 11:20. I had to pay movers to sit and wait 2 hours and 20 minutes. UHaul offered $50 credit but I had to pay $200 to movers for their mistake!
Yvonne D.I returned the trailer on time and followed the instructions of uhaul rep, but I was charged an extra day for the rental. I've attempted to contact the rental place but they will not answer or call me back. I expect to be refunded for this overcharge.
Barry K.Service was great.
Alan S.Charged me $30 for cleaning the vehicle when we returned it cleaner than we received it.
Henry Q.Friendly guys and easy pick up and drop off.
Bob Y.Very smooth pickup and drop off.
Brian H.Great place to rent! Quick and easy rental!
Gary S.Great customer service!!
Janice B.Everything went very smooth checking everything out @ the Pack Sign Deliver & More 1000 W Waco Dr Waco, TX 76701 location. And Brian Riley did an excellent job in getting it checked in. They all went above and beyond. The only bad news for me is I now need to buy my wife a van. She fell in love with it. Thanks guys keep up the great work. Jerry
Jerry M.Great place, great people
DANIEL O.cup holder was broken and inside passenger side was really dirty .
Marco T.Very good customer service, worker Very kind and very polite. Will use again. Thanks
brenda H.I reserved my rental almost a week prior. Couple days before I was called and my sized uhual wasn't available at the location….I had to go farther away. After arriving I was told they didn't carry dolly's then I had to waste the uhual gas and extra mileage driving to other locations to find out. When I called uhual the lady was VERY VERY RUDE and put me on an extreme long hold. I finally hung up and found a dolly. Disappointing because I've used uhual several times.
PRISCILLA M.Jose was outstanding. Would recommend anyone wanting to rent a UHaul to go see him. Very professional and very friendly.
Sheri G.Jose and his team worked quickly and expediently to get me the equipment I needed within the hour I requested it. He and the team were friendly and extremely professional. He even drove a few miles to help make sure I got my car on the trailer. Wow!
alisa C.Outstanding customer service!!
Beth D.Had a great experience. Jose was super-helpful, and worked hard to make sure I had everything I needed!
Michael J.The 15' truck I rented was a little on the beat up side, but other than that everything was fine.
Charles W.Mr Lopez was courteous, professional, and well knowledgeable about what I needed for my chore. It was a pleasure to do business with him and I will return in the future
WILLIAM D.This is the best uahul location I have ever been to! The owner if this location is incredible
Timothy A.Don't expect folks that are moving to want or be able to take the time to do so much online stuff. The location guy was not very kind because it was not done “AT HOMEâ€. M
Pam H.After regular business hours the local number rolls over to the 800 number. I could not get help using the app, chat, or telephone. Increasing/improving communication between customers and uhaul would improve the customer experience.
Debra H.Provide the correct drop off information/link sent to customer. When I signed up online I selected 700 Line St. Waco, TX as my preferred drop off location, but the app changed it to Goodman's Car Wash 9024 Franklin. Because I was not familiar with this business, I drove Franklin Ave as my route and there wasn't a business with this name and no trucks on the lot. After arriving home and unloading, I phoned Uhaul and stated that there were no trucks or anything that indicated this was a Uhaul facility. The customer service rep stated that and was was assured that Goodman's was a third party affiliate and there may not be any trucks there, but I would find a lockbox. Friday morning I go to 9024 Franklin and was approached by the new owner who stated he would not be operating for at least three weeks and I would need to find another location to return the truck. I return home and phone Uhaul and after waiting on hold I phoned the location on Linn St. L, no one answered the phone and the voicemail stated the mailbox was full and disconnected. In the meantime I'm still on hold and when was again told that the location was correct, I explained again, transferred and given 1000 W Waco Dr. as the new location. Now I am not upset, but angry. I go to the Waco Dr. location explained what occurred which caused me to be late and was told that the car wash closed over three weeks. I was treated with kindness and not charged any late fees.
Victoria M.I am super annoyed. We dropped off the truck a day early and got charged $45 for a car wash after we cleaned the truck ourselves. It's disgusting that we were charged so much money for nothing! The truck was old and had trouble with the hills.
Kenneth E.Everyone was friendly and helpful!
luis R.Business was great!!!...No complaints at all... Very accurate no lines... Easy in and out... Just need address posted to find easier..Will recommend to others
clara S.First time using this location and the Owner was very professional and understanding, if you're looking for great customer service and great business this is the place to go…
Eddie P.Nothing thank you
Jason B.Great experience!
April G.I had made a reservation over 2 weeks before I needed my U-Haul. I selected that I wanted to get my truck from an employee instead of using the app. I get to pack and sign, and they have a sign on their door saying that they have been closed for a few days and they will remain closed for a few more days due to unforeseen circumstances. Having to be closed is somewhat understandable, however, they did not even call to tell me that and I was unable to get my truck and furniture dolly that I requested in my original reservation because there was no way to pick up the truck via my phone because the reservation was for in person pickup. So I had to make a new reservation on my phone for a new truck, no furniture dolly. This was incredibly inconvenient and unprofessional. They very easily could've called me or sent an email and told me that they were planning on being shut and that they switched my reservation to mobile instead of not doing anything. They put me over an hour behind my moving schedule.
Paige H.Rude, lied about the condition of the truck. The truck was itself in terrible condition the office was completely disgusting and nasty.
STACEY H.I had a very good experience with this particular Uhaul place and would recommend it to anyone. I would also use it again if needed. Thanks
Melissa W.The personnel were friendly, professional, and helpful. The best U-Haul pick-up and drop-off experience I've ever had. Top notch!
Michael R.Everything good
Robert M.Rented from here a handful of times - always enjoy my experiences and they're the only place in town with the 9 ft vans!
Michael D.There was no one at the location! This is the location I was told to return it to and there were several locations that were closer!
JEREL T.Please confirm the correct receipt and don't hang up on customers.
Emma B.It makes for a happier client interchange of staff more fully explains the fee and insurance functionality especially in the case of extended rental beyond initial period request. Returning the trailer wasn't super pleasant due to a bit of an aggressive attitude on the part of the attendant. He turned out to be right, and I'll readily admit I was not especially happy about the checkout price, but a little kindness and attention to my concern would have worked much better than being a touch pushy with me. Not horrible, just not very pleasant…
Sam H.Used this place a few times - always a good experience. Great selection of vehicles and good customer service.
Michael D.The parking lot needs to be lit up more, the current lightning is very dim
DANIEL P.This was the worst truck I have ever rented from U-Haul. Over 125 000 miles and it shows.
Robert O.I will be contacting customer service for a refund of the gas cost i put into returning the truck at full! I have photo proof that after driving only 14 mile in total the tank was at half! We realized only when we got to the first destination directly from the uhaul pickup location that it was at half a tank of gas not a full tank! And me not wanting to get into trouble for returning it at half a tank i filled it up but i expect that amount to be refunded! That was unacceptable and i had never experienced that before and the gentleman never gave me any kind of paper with my rental info all on it just did some stuff with an app and left it at that!
BAILEY S.The original UHaul location I reserved the truck was near my house. The day before I was told I had to use a location on the opposite side of town. With paying $0,79 per mile the change of location ended up costing me more money for the same truck. I did not think that was fair.
ALEXANDER O.I was over charged and the manager was absolutely rude
JAYME P.Excellent service
Shelia T.The price I was quoted was with expected 10miles came to $71,17 and 0,99 cents per mile over. I went a total of 13 miles and I have pictures to show this. Instead of the additional 0,99cents per additional mile I see a charge on my CC for $23.27. I need to know why am I being charged additional $23,27 on top of $71,17??? I do not recommend this place for one because the truck was ragged. When I turned it made a loud clicking noise and I had to turn the wheel very fast to get it to turn the right direction. I have drove Uhaul in the past and had a clean and good running truck with no problems but this location I definitely will not visit again. I would rather find a friend with a truck.
MARKEITH B.Experience was superb
Erlene A.Could not get any service and took forever to rent pain to return. Never again
Donnia G.