Nothing Perfectly done
WILLIAM S.
Customer Reviews for Packaging Plus Services
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Keep up the great work! Great customer service!
VITALIY K.The uhaul app is glitchy...it didnt not work when i tried the 24/7 access. I had to call twice for the rep to fix something on their end. It was cold and raining which i didn't appreciate. When i returned the vehicle the app didnt work again. Total waste of my time. Not happy about the app at all.
mike P.Nothing. Great experience.
kenneth M.John, our U-Haul Supplier bent over backwards to help us pull this off. Everything went perfect.
WILLIAM S.Nothing. Everything went smoothly and very friendly.
RICHARD W.First time customer. When I got there, there was another person inside the truck telling me he had a reservation for the same truck. I called customer service and the waiting time was 57 minutes! I started a chat with Olivia and she disappeared in the middle of the chat. I had to figure out everything with the other person and it was a really an unpleasant and stressful experience to get that truck. Also had a hard time to find the keys. Instructions said “orange box†close to the drivers' door. There was no box inside the car, I found it in a completely different place in the renting location.
Fernando D.Getting your u-haul. You reserve it but you don't. If someone comes in before you they get it. To me that's is not reserving .
GERALD B.Very bad customer service and truck was not in good condition.
NIYATI A.Too far from original rental office on Green Pond Rd Rockaway Twp . However I was given free blankets to make up for the travel distance. Employees were top shelf
ERIC B.Package plus services was excellent. Highly recommend The truck needed servicing but was very clean. The online pickup was difficult The phone support was great. But wait time long.
Kyle L.The AC was not working. Everything else was great. Thanks
AMINGO R.The person receiving the truck was very friendly. We returned the truck in less than 5 minutes.
Gerard F.John was extremely helpful
ROBERT B.Great experience!
Dean G.Amazing service!!!
PATRICK L.This is the best place ever to rent from! I flip and decorate houses and move truckloads of furniture. The truck is always there and ready to go. They are really helpful. It is so easy to do business here. I would highly recommend Packages Plus.
ANGELA B.Greatest customer service
NALIN S.I had no issues with the van or the pick up location, however the online pick up process was terrible. The App did not work as it would not allow me to "start the pick up". I had to call customer service and they were able to prompt the app, however it took 30 min to get them on the call and they refused to stay on with me to ensure that the process was completed. The customer experience and service was terrible. Oddly the return process was fine.
Christopher D.Received truck with just under half tank of gas but it was marked at half. Only drove 28 miles and put 2 gallons of gas in, yet was charged for 3 gallons of gas. Would like a refund on the gas surcharge
ERIK P.The van had a hole in the roof, my furniture got wet
william D.Although I would recommend the location and the u-haul, I would caution any customer to be aware of the charges. The advertised "19,95/day" quickly turned into 113 $for a 3 hour rental.
DAVID A.Start each customer with a full tank of gas please. Merci
CARL G.Owner was responsive even over the weekend for my questions and concerns. Merci.
AMY B.Gave us helpful advice/tips; thank you!
Christoph P.John was attentive and great to deal with. I highly recommend this business!
Ana A.John was the most professional person I have ever had the privilege to do business with
SHIELA E.John made renting a box truck trouble free everything went just as he said and he threw in a little extra good will would recommend him to all who need his services.
Terry C.I'm not one to write a review, however, I couldn't go without writing one. John was extremely helpful and beyond pleasant to work with. He was very understanding and patient. Living in Jersey you don't come across many nice/happy people so when I dealt with John he was like a breath of fresh air. Thank you for your great customer service!
Jessica R.Everything was as it should be. We were satisfied customers and will use service again if needed.
Darryl B.Exceptional customer service. Very pleasant experience.
Brian H.Smoothest vehicle rental process ever! Truck was 100 % clean and ready to go when I arrived at my agreed pickup time. John was friendly and knowledgeable about both the UHaul rental procedures as well as the equipment (truck) itself. All truck systems and functions worked as described and expected. John had helped me to assess and select the best vehicle for my needs and he nailed it! The truck was perfect and just the right size for both function and driving on different types of roadways. Check-in was also a smooth, easy, no drama process. I highly recommend the Packaging Plus - Long Valley UHaul location for your rental needs. This local pickup/drop-off location saved me miles and a couple of hours of personal time compared to competitor locations. Thanks John!
Michael M.John was great to work with. Was extremely helpful with assisting me.
Donald S.Friendly , professional service.
PAUL V.Nothing - great customer service. It was an easy process.
Kevin D.Nothing...John and his team were great! The vehicle was waiting when I got there.
Michael Z.This is the epitome of how a Uhaul rental should operate. This is my go to place for rental.
Calvin C.Best customer service experience ever! John, is above and beyond in every way. He was incredibly thoughtful and efficient. He even helped me look for the keys when I lost them. He found them!.
CHRISTINE B.Nothing to suggest at this time.
John N.John at Packaging Plus in Long Valley was great to work with!
Jerry G.Nothing. John at Packaging Plus was excellent to work with.
Jerry G.none. quick to return
Frank B.I tried to pick up my rental using my mobile phone. The process took over an hour. While I was waiting I attempted to use the chat feature to find out what was causing the delay. It took over an hour to get a response. This is unacceptable.
SCOTT M.No improvement needed! This location, especially John, couldn't have been more professional, pleasant, and accommodating! John made the entire process very easy and comfortable.
Nora G.I explicitly did not sign up for insurance, but was still charged 14 $for that and another 6 $in stealth fees. Unacceptable!!
HERPAUL S.I liked having the pickup at my choice by using coded key lock. The van was easy to drive and got better gas mileage than I thought.
James L.John went over and above to accommodate me. Excellent customer service.
Nancy R.John from Packaging Plus was extremely helpful to me .I recommend them highly !! Even if you have to go out of your way. It's worth it.
JOHN L.The owner/manager was very helpful and guided us through a simple process.
Ross S.I cannot state a thing. The entire experience met all my needs and it was pleasant.
EDWARD S.I was charged 30 $over the quoted price!! The gas tank was not full although John who seemed to be the owner was very helpful.
antoinette G.with all things considered welcoming manager was very helpful and supportive
PETER P.Transaction was very smooth and the folks are very friendly.
Scott M.There should be a lift jack on the trailer. How am I supposed to get it off the hitch. Especially when it's loaded. So it drops to the ground and then you need a backhoe to pick it up
James W.