Ana A.
John was attentive and great to deal with. I highly recommend this business!
Évaluations des clients Packaging Plus Services
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Packaging Plus Services
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SHIELA E.
John was the most professional person I have ever had the privilege to do business with
Terry C.
John made renting a box truck trouble free everything went just as he said and he threw in a little extra good will would recommend him to all who need his services.
Jessica R.
I'm not one to write a review, however, I couldn't go without writing one. John was extremely helpful and beyond pleasant to work with. He was very understanding and patient. Living in Jersey you don't come across many nice/happy people so when I dealt with John he was like a breath of fresh air. Thank you for your great customer service!
Darryl B.
Everything was as it should be. We were satisfied customers and will use service again if needed.
Brian H.
Exceptional customer service. Very pleasant experience.
Michael M.
Smoothest vehicle rental process ever! Truck was 100% clean and ready to go when I arrived at my agreed pickup time. John was friendly and knowledgeable about both the UHaul rental procedures as well as the equipment (truck) itself. All truck systems and functions worked as described and expected. John had helped me to assess and select the best vehicle for my needs and he nailed it! The truck was perfect and just the right size for both function and driving on different types of roadways. Check-in was also a smooth, easy, no drama process. I highly recommend the Packaging Plus - Long Valley UHaul location for your rental needs. This local pickup/drop-off location saved me miles and a couple of hours of personal time compared to competitor locations. Thanks John!
Donald S.
John was great to work with. Was extremely helpful with assisting me.
PAUL V.
Friendly , professional service.
Kevin D.
Nothing - great customer service. It was an easy process.
Michael Z.
Nothing...John and his team were great! The vehicle was waiting when I got there.
Calvin C.
This is the epitome of how a Uhaul rental should operate. This is my go to place for rental.
CHRISTINE B.
Best customer service experience ever! John, is above and beyond in every way. He was incredibly thoughtful and efficient. He even helped me look for the keys when I lost them. He found them!.
John N.
Nothing to suggest at this time.
Jerry G.
John at Packaging Plus in Long Valley was great to work with!
Jerry G.
Nothing. John at Packaging Plus was excellent to work with.
Frank B.
none. quick to return
SCOTT M.
I tried to pick up my rental using my mobile phone. The process took over an hour. While I was waiting I attempted to use the chat feature to find out what was causing the delay. It took over an hour to get a response. This is unacceptable.
Nora G.
No improvement needed! This location, especially John, couldn't have been more professional, pleasant, and accommodating! John made the entire process very easy and comfortable.
HERPAUL S.
I explicitly did not sign up for insurance, but was still charged $14 for that and another $6 in stealth fees. Unacceptable!!
James L.
I liked having the pickup at my choice by using coded key lock. The van was easy to drive and got better gas mileage than I thought.
Nancy R.
John went over and above to accommodate me. Excellent customer service.
JOHN L.
John from Packaging Plus was extremely helpful to me .I recommend them highly !! Even if you have to go out of your way. It's worth it.
Ross S.
The owner/manager was very helpful and guided us through a simple process.
EDWARD S.
I cannot state a thing. The entire experience met all my needs and it was pleasant.
antoinette G.
I was charged $30 over the quoted price!! The gas tank was not full although John who seemed to be the owner was very helpful.
PETER P.
with all things considered welcoming manager was very helpful and supportive
Scott M.
Transaction was very smooth and the folks are very friendly.
James W.
There should be a lift jack on the trailer. How am I supposed to get it off the hitch. Especially when it's loaded. So it drops to the ground and then you need a backhoe to pick it up
Paul H.
Not possible. Even with COVID safety protocols in place, best rental experience ever.
Kurus E.
The Franchise owner was wonderful and would certainly get my referrals and repeat business.
Nickolas H.
Perfect
frank B.
What a great experience. Easy to secure a rental date, pick up was perfect. And return was simple. Truck was exactly what we needed. I actually can't believe how easy is it was. You guys took the stress out of moving! Thank you!
Jerry A.
Very accommodating and professional
corrie K.
I could not get my truck on the online check in site so I had to make MANY calls to find someone to help me. Finally the local owner assisted. I was paying movers by the hour and lost over $100. Then there was no dolly or furniture pads which I paid for. Very disappointed.
Damian P.
I wish hidden fees $1 mandatory fee and $5 mandatory tax were disclosed prior to rental. This way, renter could make informed decision about the true cost of the rental.
Michael M.
I had an excellent rental experience! John was courteous, knowledgeable, and professional. The van had an excellent loading height and was clean, mechanically sound, and handled much better than anticipated. I'll be back again!
Russell S.
The app pickup was not something I would use again.
Kevin D.
Opened on aSaturday so I wouldn't have to work thru using the app to pick up
Michael R.
Was very helpful and honest
Steve S.
Could not be better - great location.
Arlene M.
I have never been more pleased renting a van to move.
Roberta R.
I would recommend this location to everyone is this area. They were amazing to work with, particularly John Hemmings. So courteous and got me on my way in 10 minutes flat. This location even pulled up the truck and had to ready for me by the time I got there. Many thanks! I can't tell you how much I appreciated all of their help. In today's world, customer service is a lost art, but it was refreshing to see that it still exists out there, thanks U-Haul!
Cathy P.
Very helpful & polite!!
Gregory S.
Owner is fantastic friendly guy!
Gary P.
Nothing, the owner was excellent and incredibly helpful. He worked with me even after office hours as well as when he was on vacation. I would definitely recommend this location to anyone looking to move.
Allen W.
Mr. HEMMINGS AT PACKAGING PLUS SERVICES PROVIDED EXCELLENT CUSTOMER SEEVICE AND A SUPER EASY RENTAL EXPERIENCE! WE WILL RECOMMEND THEM TO OTHERS AND WILL BE BACK WHEN WE HAVE ANOTHER NEED!
Glenn B.
John was extremely helpful and worked hard to meet our needs. I would most definitely recommend this U Haul location to our friends and neighbors.
Darren C.
Excellent customer service.
Scott M.
Super friendly person helped me. The van was very clean. I'll definitely rent from here again.
Katherine F.
I literally cannot think of a way to improve the experience i had at this uhaul location
PAPILI M.
Excellent service provided by John Hemmings - made me wish I had more occassions to rent a u-haul because the service was so friendly and efficient.
ROBERT D.
Lower the rates that are advertised by 50%
Matthew T.
The owner of the facility is very friendly and helpful. The process is easy for pick-up and drop-off. I would go back again for any other moving needs.
MATT T.
John was super helpful in reserving the van and helping with pick up.
GEORGE L W.
The operation was very professional and polite. John was great.
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