Liz was great. Extremely helpful and friendly.
Jeff O
Customer Reviews for Packerland Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff is so pleasant and helpful and the vehicle was clean and ready to go. I was in and out and on my way in no time. This is the second time I've used this location and would highly recommend them to anyone.
Cynthia ETook a while to get my refund, but it finally came through. They are helpful and business minded.
cody oIt was after hours.
john gEverything went very well.
TAMMY CThe lady that was working was on the ball. Sorry I forgot her name. The lights were not working and she was like no problem I will get them fixed. And she did. She was friendly and and helpful.
Robert TKeep up the good work.
Sandra PTow Dolly was working the way it should. The ratchets could be lubed up, but they still worked.
Michael GThis location is always awesome. Every time I've used them they have been friendly and helpful. I would recommend this location to anyone.
Gene LAll was great. Thanks
Patrick VI left my phone in the Truck and they called me back to let me know that they have it. Excellent customer service I'm so grateful
Roy MVery nice reception. Friendly and helpful
lyle sEasy check in. Friendly service.
James BA great place to deal with. Fast and knowledgeable service! Will definitely rent from again!
ENGINE HBest experience ever with personnel.
Robert LStaff at this location are always top notch! Trailer worked great as well!
Darrel RI was unable to use the car dolly because the bindings were froze closed. It was too darn cold to waste effort and I just chocked up the wasted fee. They need a heated garage somewhere on the location to thaw out their equipment. And if it's in this condition, better communication would be nice.
Christopher WWe were charged $150 for a crack in the windshield and we didn't even do it. When I pleaded our innocence the Manager basically called me a liar. I will never use U-Haul again.
Rene BReceptionist was very nice and helpful.
Patricia DGreat experience and great people!
keith aHow many times would you like me to write about the miserable experience with your company? Again, you changed the drop off site from our town in Brown Deer to Wauwatosa and after I left my credit card information you made the driver give his credit card information which held them up over 30 minutes. Can you run a your company any worse? I'm disappointed and I'm telling everyone I know about this.
Rory BNo window scraper in the truck had to start it and wait for window to defrost
keith aThe customer service at this location was A1+++!!! Very friendly and knowledgeable staff member. The equipment was clean, and appeared to be well maintained. One area of concern that has nothing to do with this location, is that the trailers no longer have jacks connected to them. I understand the lack of a Jack is likely due to high theft of the trailers, also as I was told it was for the safety of the customer so they don't disconnect the trailer and then reconnect it improperly to prevent a safety issue. But there are situations where the Jack would also be necessary for the safety of the customer if for example they had a tire blow out on their tow vehicle and had to change the tire using the vehicles provided scissor Jack which is very weak and not rated to lift the trailer connected to the vehicle. Or if the customer needed to have their vehicle towed or serviced in another way that required the trailer to be disconnected. That's my two cents! I would definitely rent from this location again 10/10 thank you!
andrew AThe staff was so friendly and helpful and everything was ready for me to go. Also, returning the van was great as I was in a hurry (my husband has Parkinson's Disease and he was waiting for me at home). They took care of everything. It was a very good experience and I would recommend them to any and all.
Cynthia ENothing I can think of! The gal that works the desk is awesome! Super friendly and very helpful!
LINDA JEverything was great! Staff was professional and kind.
Helga WLiz was extremely professional and very kind. I totally appreciate your support. Thank you so much
Rebecca DVery friendly, and equipment was in good shape.
Brian NGreat deal, in and out quick. Thank you u-haul.
Joe lBetter signage of where to return the rentals. Give Liz at the front desk a huge raise in pay because she is the best at what she does for this location. And give her a better desk and chair to use. She looked so uncomfortable when we arrived.
Unique VWhen I went to use blankets they were wet! I left them as I found them but it was disappointing.
Jillian DThe lady who checked us in made the process simple and quick. She was also extremely friendly!
Michelle BThe Uhaul App/mobile check-in/out is incredibly frustrating - I gained access to the truck, but was not able to complete the check-in process without calling. Returning the truck was similarly difficult - the app stopped working without confirming to me that the return process was complete.
Christopher PWider parking spaces.
Amy NThis was the worse experience I've ever had renting. I used the after hours pick up feature where all it was supposed to take was pulling up the app and following the process. When I arrived for pick up, the app didn't work. I sat in the parking lot for 50 minutes trying to get the app to load and on the phone with customer service. When I arrived to drop the truck off, the app did not work again and took multiple attempts to finally compete the drop off. 0/10 stars, horrible experience.
Nik PThere is a policy about sweeping the truck out after use. Cool I get it but my truck had several wood chips in the back when I got to my location and opened it up. No biggie I swept the back before returning it but if you charge if it's not done you should be sweeping it before the next customer. Also the lady I returned my key to on the 30th was rude. Yes I took out a pole on the corner but there was another Uhaul parked to close in my turning radius. These are large box vans that don't turn on a dime. Give room for customers to maneuver or mark out a safe parking spot where this is not an issue. She was rude when she walked up to me and just blurted out in a demanding tone I would have to pay for that. I promptly told her no there is a uhaul obstructing the turn and I took out insurance as well as there was no damage to the truck. She then huffed and rummaged around her side office and the front office looking for papers. She then got on the computer and said oh you do have the insurance I guess you can go and if we have any other questions we will call. She could have allowed me to leave and not stand around as she huffed and puffed looking for info she could find on her computer in seconds. I didn't need to stand around for nothing. If I need a uhaul again I might return for my 3rd time and if I do I'll only deal with the nice lady behind the glass window not the rude short lady in the office to the left.
Nathan SI feel I was over charged. Uhaul added another $62.on to my card. I was sent to a location on Broadway whom would not except the Uhaul return on his property, stating he did not have the room for it. I went through a lot of phone calls and talking person to person because I feel they did not want to deal with my situation. I was sent across town to drop off the Uhaul I rented. Thus, adding mileage and using more gas. The tank was just below the 1/4 tank line and would have been right on without overage miles if the first place I went to, would have taken the truck. I don't think I will ever deal with Uhaul again. Very disappointed.
Cora WNothing. Liz Stevens was the person assisting me and she is great. Very knowledgeable and a friendly and caring person. 5 star experience.
David DBetter rates for frequent users.
LARRY WBe flexible on what size vehicle you may need if you are doing this online, with not much knowledge. When I talked to the staff member about my items I would be moving, they thought a cargo van would be big enough, but absolutely would not have been. I went to a 10x10 truck and it was the perfect size.
Mary GThe drop off process after hours was cumbersome and long. Your site was not working well (connections were fine). Took me 20 minutes to drop it off and go through the process. Might want to take some notes from car return centers. Also be sure to let customers know they are required to do the equivalent of a wedding photo shoot as proof before turning in their keys. The vehicle only had 3/4 a tank of gas when I picked it up but if you don't select full when you return it you are charged for the difference. Truck was fine, people were great but your corporate processes are lacking in my opinion from a customer experience standpoint. I would still rent and recommend you again but I would give fair warning that the drop off process is long compared to the ease of renting anything else so plan on extra time for your return.
Gregory RPackerland Properties / U-Haul here in Green Bay, WI does a nice job. Liz is very helpful and makes the the rental process easy.
EVAN PThe front lady is always friendly and accommodating.
PATRICK VI was in and out in 15 minutes. The pickup area was easy to access and the employees were friendly and helpful. Will definitely continue to use this as my main location.
Glenn ERented an enclosed trailer for the day - found the staff to be helpful, the process to be efficient, and the prices to be reasonable.
James JNothing the service was very good and proffesional
Troy CI like this location. I've used their services a few times now. I like going to this location. They are so friendly. I've gone to other uhaul rentals. The staff are all so stiff. Not very friendly no conversation. I know a lot of ppl. like that type of service. For me I enjoy short friendly, polite, conversation too.
Michelle SExcellent service à la clientèle. That's why I always go to this rental agent.
James L