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MICHAEL H
Customer Reviews for Packerland Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent
AHMED ALiz was amazing! Friendly, quick, & helpful!
Jaiden Weverything was great
RICHARD MCheck in was easy and stalk extremely helpful in getting us on our way. THANK YOU
GARY HSpeedy friendly service
JAMES KExcellent and responsive on all accounts.
JOSEPH MVery pleasant and helpful customer service
CELESTE CI dont agree with me(the customer) having to do your representatives job and check in my trailer. I have no issues checking the trailer in, it's all the pictures that have to go along with it.
ALEX VNothing the service was excellent the people were courteous and very knowledgeable
WILLIAM MThe lady behind the counter is fantastic. She is super efficient and makes the entire process very easy. Plus she has a very pleasant and fun personality. I always rent a trailer at this location because she is there.
GLEN CFriendly and Professional Service!
GARY PThis was by far the easiest and smoothest experience I’ve had renting a U-Haul.
JASON PThe staff was very helpful and great to work with helped me locate and replace a burn,t fuse
MARK ZGreat, friendly , knowledgeable, person
JOHN HThe truck did have a dead battery upon pickup which I had to order roadside for to get it jumped. The battery died again while the truck was off and being loaded. Was able to jump myself. The store location and the lady working there were very nice and accommodating however and will be making sure the truck gets serviced before going out again.
Graham WEverything was great and made easy.
JOHN BThe ladies here at this location got me everything that I needed in a timely fashion and went above and beyond with rental questions and FAQs. There were some system issues they had on their end that were not allowing the rental to run smoothly but they reassured me that they would take care of it and I was free to go about my day and they would handle it, without keeping me from continuing my day. They were very customer friendly and I appreciated all of their help. 10/10 for customer interaction and support.
BOCK RCustomer service top notch
Shawn HThere wasn’t enough room to pull in. We had to go into the back and the lady was the only one working and she didn’t and wouldn’t get out and help us unhook the car carrier so she was not very helpful whatsoever.
Alex GGood costumer service.
MICHAEL RExtremely pleased with Packerland Storage and the tremendous assistance that they provided me.
TODD DVery new van! 2900 miles on it. It drove great! Comfy
BARRY KCustomer service was amazing and equipment was very well maintained. Great experience and would highly recommend this location
JUSTIN BThe desk working was outstanding. Great customer service, filling me in on information regarding the truck and payment options. She was cool.
RICHARD FWhen I reserved the van I chose DePere for pick up and return. I went to the DePere location, close to our home, and I was told I had to go to Packerland storage but I could bring it to DeOere when done.. To my surprise, there was no one at the Packerland facility since they are closed on Sundays so I had to do a self service...something I had never done. The when I tried to return the vehicle at DePere, I was told I had to take it to the Packerkand facility. Then when I was trying to do a self check out, the u-haul app kept failing and after five attempts to upload the picture I gave up. So my scheduling and unnanounced self service experience was poor, very poor. The vehicle was in very good condition and the two people in DePere were customer focused and helpful, but again I am really not happy about being sent on wild goose chases and not having someone local to help me and those snafu's cost me 1,5 hours.
Anthony DSuper friendly staff and they got me in and out quickly.
CHRISTIAN SThanks
TRAVIS RHave the person at the front desk be less lazy. Instead of making me find two possible trailers out back, she could have went and looked herself which one was in front of the stack and used it. Had to wait and re-weight the contact because it was the wrong one she wrote up of the possible two that I could take. Get up and go look yourself. Takes two mins to find out. Took me ten more to switch out things with paper work
KYLE CFriendly, helpful people. I'll keep coming back!
BARRY KEasy, fast, efficient support during a such a stressful life event like moving.
Catrina DI had an issue with the after hours return process. I answered the questions and took the pictures of the trailer and upon taking the last picture I was booted out of the program. So i am left wondering if i checked out properly last night.
TODD KVery good experience. Highly recommend this site.
David BEasy to pickup and drop off
Brett LThe people I dealt with are always nice and efficient.
Patrick VI live in Madison, WI, and one day before my reservation, I get a call saying I have to pick it up in De Pere, WI .. which is 2 1/2 hours aways. I get to De Pere, and the app says my reservation was cancelled .. I call customer service, we're on the phone for 10 minutes, until they eventually get me a truck in Green Bay (10 more minutes). Overall, terrible experience. Will not be using U-Haul again, and will not recommend to anyone.
LUKAS Gno comment at this time
jeff eIt’s much too expensive.
BaRBaRa JCustomer service was very slow.
Aleta SI have no complaints, issues or concerns. Ms. Stevens?? was very helpful, friendly and courteous.
Nathalie BThe van wasn't clean when I rented. There were two pallets in the back of the vehicle, which were just fine because I ended up using them. But the front seat was full of dried up rice and food, and I believe that the interior should be wiped down and cleaned by the attendant before they re-rented.
Linda PThe service is terrible, and took forever to upload exit pictures of truck. Personnel, specially Lisa at this location, was unfriendly on the phone when she couldn't find the keys. The uhaul app says to place keys in lock box, but at this location they wanted the keys in a "drop-box."
Michael WI always rent from this location as they know what they are doing.
Max PThe air conditioning in the truck we were assigned was not functional. It was a warm day, so I could tell pretty quickly that it wasn't working, and driving the truck for a while didn't improve the situation at all. Also, the floor mats had a fair amount of dirt and pet hair on them.
WRIGHT NI had the best experience when dropping off the vehicle. He was amazing.
Cain WThe check in process with all the pictures is very time consuming. Be nice to have an expedited way of doing this.
Don HExcellent service as always!
JUSTIN FNo people were on site when I dropped off
Kenzie KI was billed more than I was quoted,without explanation.
Michael WNothing further to add.
Donald SExcellent customer service. Very friendly and easy to work with. Would definitely rent from them again.
James GLiz was awesome. She made this part of the move process so easy wonderful to work with and very helpful. Will use again.
pamela k