Customer Reviews for PackRat Self Storage Lovington
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Office hours are stated but no one is at the office at all times. There's a number on the door to call when you arrive. We were in a hurry and needed to drop off and leave ASAP but had to wait for staff to come in to office to be taken care of. Ridiculous!Lisa B.
I was very pleased with the level of customer service at this location and the friendly staff. I was happy to see the pick-up truck at this location and it made carrying larger purchases very easy. They need this truck at this location it will be a great help to the community.Valerie I.
Le client n'a pas laissé de commentaire.Joshua Lee C.
Le client n'a pas laissé de commentaire.Zachary W.
Le client n'a pas laissé de commentaire.Rocky S.
Le client n'a pas laissé de commentaire.hanna F.
Le client n'a pas laissé de commentaire.stephen T.
Le client n'a pas laissé de commentaire.michael S.
They did a customer complaint and tried to get me a credit for something I didn't want. I even took pictures of the total cost before I left CA, when I arrived in NM the charges were add. Then was told it couldn't be refunded because the trip was over.JESSE RALPH V.
The customer service representative here in Lovington nm was so nice .very happy with my serviceCynthia L.
Le client n'a pas laissé de commentaire.larry B.
Le client n'a pas laissé de commentaire.RAYMOMD W.
Le client n'a pas laissé de commentaire.Yudel G.
I didnt get my deposit backErica G.
Absolutely perfect. Helpful and kindness was so appreciated. Thanks to all of you. 5 star ratingBarry C.
Regina very helpful. Met us on Sunday.Julie S.
Our drop off was good. We had to call to confirm they still did U-Haul turn ins because the paperwork showed no drop off. We were unsure if this location did when we set it up. But Regina answered the phone and said they would be glad to assist. Her son checked us back in and confirmed all was returned.kristie L.
These are the nicest people. The service is beyond amazing. A lot of places could learn something from this level of excellent service.Quinton K.
For one they don't answer their phones it for two parking/picking up the trailer is sketchy as there's nails and broken glass near most of the trailersWilliam B.
Excellent and very friendly and polite service. Couldn't ask for any better.Quinton K.
Le client n'a pas laissé de commentaire.Bob G.
Prepaid for express checkout. Location was closed, had to call number on door and wait 20 minutes for someone to show up. "Express" pickup took over an hour. Owner said they didn't see our reservation the night before, but reservation was made three days prior. Definitely will not use this location again.Charles C.
Very helpfulLYNETTE G.
Le client n'a pas laissé de commentaire.Katherine C.
Le client n'a pas laissé de commentaire.Rudy Q.
Le client n'a pas laissé de commentaire.Saber T.
Our experience was great until we returned our trailer we paid a 60 $deposit because we paid with cash. When we returned the trailer we waited over 2 hours then was sent to another location to return our trailer because they couldn't give us back our deposit.David V.
Good Folks, Thank YouEDWARD L.
The lady waited for me to get there at 7:45. I cant tell you how much I appreciate that. This was the last Uhaul truck within 200 miles. If you ever need to rent a truck, I would recommend UHaul.gary H.
Le client n'a pas laissé de commentaire.Carmen L.
So happy with everyone that helped us! It's great to have this service in Lovington!!!Sandra V.
Very nice people real friendly and helpful I use U-haul a lot i will go to the lovington place for now onJohn A.
Le client n'a pas laissé de commentaire.Sue S.
Great and friendly service! Thank you!Abel A.
Le client n'a pas laissé de commentaire.Daniel F.
Le client n'a pas laissé de commentaire.michael M.
Le client n'a pas laissé de commentaire.mike T.
Rent trailer for all day 6x12, would be nice for for 24 hours for 39.95.jennifer M.
Le client n'a pas laissé de commentaire.Michael W.
The attendant was quite Friendly and curtious. He offered great help with a friendly smile.Mario M.
Le client n'a pas laissé de commentaire.dadier L.
Great people to deal with. Gave tour of sizes available for temporary storage.Arnold aj J.
Le client n'a pas laissé de commentaire.Freddie B.
The staff @ pack rat uhaul was top notchLarry K.
Final bill is wrongLeonel R.
Le client n'a pas laissé de commentaire.Mike F.
The wait was awfull I had to wait 15 minutes for someone to show and when he did show had no idea what to do after another 5o minutes he finally told us it was ok and we could go The next day the owner called and said I could be arrested because they had no record of my license or payment and would have to do NOW over the phone this is a terrible way to do buisness do yourself a favor and rent from someone else they may acuse you of stealing and treat you like a criminal bewareHarold G.
Le client n'a pas laissé de commentaire.Ralph G.
Le client n'a pas laissé de commentaire.MIKE T.
Le client n'a pas laissé de commentaire.DONNIE W.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Artur A.
Le client n'a pas laissé de commentaire.Detra W.
Keep up the good workCraig N.
Excellent service & friendly staff.Robert B.
Everything was perfect.Andy M.
The woman working was very friendly and tried her best to rectify the Gilbert locations error. After 30 minutes of effort on her part she had no choice but to escalate.Paula E.
Le client n'a pas laissé de commentaire.Luis P.
Very friendly guySandra E.
Le client n'a pas laissé de commentaire.BEVERLY T.
Le client n'a pas laissé de commentaire.Markay A.
Le client n'a pas laissé de commentaire.ray H.
Your Hobbs store is terrible!!!! However, the Lovington store is great!!Sandra S.
Le client n'a pas laissé de commentaire.Adam G.
We live in Hobbs and made a reservation for the UHaul trailer at the store on Joe Harvey about 5 days before we needed it. We were amazed when our call to pick up the trailer was from Lovington. We thought the store in Hobbs should have picked up the trailer in Lovington so we could get it in Hobbs. We were upset with the service from Hobbs; however, the lady in Lubbock could not have been nicer.Robert A.
she very accommodating. very professional. i had a great customer service experience.ERIC D.
The man who processed our pickup was the husband of the woman who normally runs the rental office. He was 40 minutes late. We had called the U-haul 800 number twice before he got there. After arriving, he was only interested in his wife and child who were at the hospital. He answered about four phone calls. He shouted orders to an employee. Finally, he used many obscenities including the "f" word. He is the type of person who should NEVER work in a service industry.