This was a very smooth operation to rent the vehicle. I needed a truck and within an 20 minutes, I was able to pick up the truck and on my way.
Kevin W
Customer Reviews for Pak Mail Pembroke Pines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
I received a text, but hard time figuring out to park truck in back lot. Never been there before.
RICK WThanks!!!
Julio BGeorge was very helpful polite with my U-Haul rental. I will definitely recommend his location for my friends
cesar aNothing to improve the staff there are excellent they went there way to assist.
ALEXANDER LTHE PERSONAL ON THE STORE SO GOOD NICE FRIENDLY AM VERY HAPPY WITH THE SERVICE
JULIA BThis location is my new full service locatio
BRUCE OExcellent customer service!!! Thanks .
Julio BThe online procedure was very annoying. It took more than an hour to get the request authorized. The client was waiting for me to get there and here I was stuck. The worse thing is I need to return the vehical by 12. So i was delayed because of uhaul but if I am late ,I would be charged extra. That was another mental stress. While returning the vehicle, the steps didn't ask us to document all the things at once , I locked the vehicle and proceeded to drop off the keys. Then I realized you want a picture of the vehicle (inside as well). I locked the vehicle and I didnt know where to find the key pin. It was expensive and a mental torture
Trisha Lexcellent, very organized, attentive and friendly
Javier CMy personal property was put in the trash without given chance to recover it
Tony HEl vehículo no tenía aire acondicionado no seme de jo el carrito para cargar los muebles mucho problema
juan jThe process was flawless. Thank you
Marcus GNo suggestions at this time... However, I must say, considering... this was my first experience renting U-Haul. My online reservation, in addition to... the pickup and drop off location was great . "Humbled and blessed... True professionals... " Thanks tremendously! U-Haul!
Orville WThe best location
GERARDO FExcellent attention
RENZO BThe air conditioning was damaged when arrival at the destination and no longer worked , and it was notified to Mr Jorge
RENZO BI had my car towed. Was not informed of the possibility of left in the parking lot overnight. There were no signs in the parking lot warning of a tow violation. There was 1 sign on the facing of the building only. The tow company was in a very bad area in Hialeah 45 minutes away. The tow company damaged my car and we're very rude when trying to retrieve my vehicle. I called the UHAUL operator who said he didn't know anything about cars being towed that were overnight. I asked him for the owner or company in charge of the parking lot/ strip mall and he said he would get me the information. He did not. I have used UHAUL repeatedly over the past 5 years and often left my car overnight and had no problems. Im very seriously considering never using UHaul again.
Joel BHave the reservation set in stone, better communication between the store and the reservation center, and not give the run around for the location. And also update the app so it won't take so long to do online checkin
william sAll good. Thanks
Lawrance gCabin was dirty, no big deal, i took a pic but did not make an issue. When i returned pickup truck no one was there to do turn in inspection. Was told i would get an email receipt. Didnt feel comfortable someone not signing off everything was ok like i did when i picked it up. Receipt was then emailed with a cleaning fee for the pickup BED. They said it was dirty..but i just hauled one box and drove thru a monsoon rain storm. Was told they had to mop the bed. Smells like a scam. No one is there to do inspection (even though there were two employees there) then a surprise cleaning fee. My first experience renting a truck and last with uhaul.
LUISA LMr Jorge great attention
Luis CMy experience with this location was awesome everything was well smooth they went over and Beyond the ensure that I got a vehicle on time the vehicle is very clean all I had to do was Drive thank you very much
Kester FCharges are wrong
Tomy NAlways good trucks and Clean.
JORGE SNothing everything was perfect
MILTON RThey did not provide proper instructions on after hour returns. I called them following day to advise of my experience and the on top of that they charged me cleaning fees and put like I returned van on July 28. I have proof and pictures of the time I drove to their location to return van, there was no visible drop box. They closed my contract as July 28 when I returned vehicle on July 26 at 11 pm. Please call me immediately.
JIMENA Svery friendly customer service. And very helpful
Rashadmin GAmazing Customer Service !!!
JORGE SGot in and out without the minimum of effort. Customer service was on display. Thx
EDWIN UAttendant was unprofessional
Quincy BThis has been an amazing experience for me renting from U-Haul the staff was awesome and helpful, the store was very clean and well organized. I don't see any issues at this location.
Peter JThe online truck pickup and drop off process was awful. Too time consuming. And the U-Haul GPS locator kept saying I wasn't there until after 20 minutes of repeating and trying it finally found me! Very frustrating.
Carol MAll staff are very promp and professional. No improvements need to be made ,very satisfied.
LUISA SJorge and Hector were extremely helpful. Jorge has great customer service and he handled a wrong charge in my account saving me a lot of money. If recommend this location to anyone in Broward County.
david gPeople were very nice
Roy RCustomer service was exceptional. I will highly recommend this location to everyone. In and out in minutes at pick up and drop off. Great location!!
Arturo YGood truck and people
Gerardo F‘
JACHON DNothing! Everything very good great customer service. The guy really knows what he's doing., very capable and great customer service no complain at all
EDYOLI Nextremely polite and helpful
Michael HVery nice and friendly people in this place! But the truck has mechanical problems changing gears.
IGNACIO RCleanest trucks I have seen at any U-Haul. Great customer service. Definitely this will be my new place to rent even if I have to drive some miles more.
JORGE SNothing everything is was amazing
PAULA NPerfecto
JAIME LThe truck was clean and the AC was Cold and it drove well.
Luis PStay awesome.
noel dCustomer service was excellent and above and beyond. I received a personal phone call from the location to let us know they would have our truck for us. I appreciated that as the trucks were hard to come by and we had no flexibility on the date. Je les recommande fortement.
ERIC R