Customer Reviews for Pakmail
(U-Haul Neighborhood Dealer)

Évaluation :

3

Area is dark at night for picking up or returning vehicle.

Évaluation :

5

Excellent service

Évaluation :

4

Very unclear where to drop truck off.

Évaluation :

1

Equipment was not available even reserved. Returned the truck before due time but changed extra fees with no explanation and extra day rental . Customer service not available at the location.

Évaluation :

3

Need to add wiper fluid I received it with none in it

Évaluation :

3

Poor communication from uhaul. Set my pickup time for 8 am. Location doesn't open until 9. My paid helpers showed up at my house at 9. No one there. Paid them to do nothing! Pickup by phone, also didnt work.

Évaluation :

5

easy pick up. No hassle

Évaluation :

1

No drop box at location

Évaluation :

3

Make when a request is made for a dolly. The equipment requested Should actually be on the truck in this case it wasn't

Évaluation :

3

Never given the code to leave key upon return. No one available to ask. 1-800-uhaul had a 35 minute hold when called. Two trips needed to finalize. Not convenient

Évaluation :

1

The person running the place that day was rude. I had done the online check in and paid for the truck, dolly and quilts before I got there. Once there, he notified me there was no dollies. He took us outside and pointed us to a truck and said "the big one in the back is yours" and then went back inside. We opened the back of the truck to find it dirty....leaves, acorns, big spiders, and black dirt on the floor. We did find a dolly in the truck but no quilts. When I went back in the store he told me "ooh yeah, we don't have those either and I already credited your account." There needs to be a way for these stores to notify customers that they do not have everything they ordered so the customer can change to a location that does. I had to buy quilts from Lowes. Not a good day at all.

Évaluation :

5

There was no dolly available at location

Évaluation :

1

Don’t over charge ppl!

Évaluation :

1

Checking the truck before renting out to other customers

Évaluation :

3

Painful pickup process. Had to delay moving a day due to crashes server (uhaul refuses to take blame). Took 45 minutes to get reservation, but my 4 hour reservation wasn't extended to reflect delay. Truck had faulty key switch. Location was fine and not at fault. Overall, UHaul could teach a college course on how not to run a business. Luckily my moving is done for the foreseeable future and I will never give my business to them again.

Évaluation :

1

The renter told me...oh don't worry about tolls, they will just be billed to you. I wasn't told about the $30 administrative fee if not paid in 7 days after emailed. Your company is trying to rip people off and I am reporting to BBB. Was a used face mask on the floor of the vehicle when picked up.

Évaluation :

3

The truck was clean. It was a pain to start the engine, though. It would act like the steering wheel was locked. I tried moving the steering wheel to get it to work, I tried with the parking break on, and off. Sometimes I wouldn't do anything and it would just kick on. The check engine light was also on the entire time I had it, but seemed to go away right when I parked it to return it. It severely delayed my time table, as some times it would take 10 minutes just to start it.

Évaluation :

3

This was just a drop off service and you would just leave your key in a box. I did not get to make any face to face contact with anyone.

Évaluation :

2

Couldn’t find the place drove around like 3 times

Évaluation :

1

The initial worker seemed to not know the process. She told me she only works one day a week. Truck was dirty. Asked if she had anything to disinfect the cabin. She said they don't do that. Called today to see about my final receipt. Person on the phone was extremely rude stating that they were a third party. To contact Uhaul. Hardly could understand him. Also hung up on me. I have a reservation at another location for Friday and will probably cancel it. Please call me (407) 461-2286. Want to know what was the final bill and how to obtain a copy. This was for a non profit organization food drive. Thank you in advance for your help.

Évaluation :

3

You cannot pay in cash once the equipment is delivered. The equipment was not completely clean in the cabin. This office is a commercial ally of Uhaul is not an office of Uhaul

Évaluation :

5

So easy to pick up and drop off, pricing was exact that was given and estimated, definitely helped my moving process to go so smoothly.

Évaluation :

1

I would appreciate a call reply experience.

Évaluation :

1

You’re on your own if you find the drop point.

Évaluation :

5

Uhaul sign is tiny. Need a bigger Advertisement could not locate the store that easily.

Évaluation :

5

Easy app to schedule the U-Haul and the key drop box was convenient. The truck was easy to drive and pretty much clean besides the cup holders. We will use again and recommend to others.

Évaluation :

4

Make sure everything is always cleaned it. There was a can of Vienna sausages in the truck

Évaluation :

3

The front of the store was fine. The back of the store (where the key drop-off was located) was disgusting. This is not totally the fault of Pakmail (there are other businesses also). However, no customer should have to see / drive through that.

Évaluation :

3

The website consistantly kicked me out in the middle of the pick up and drop off. It took 45 minutes for me to pick up...not the 5 minutes advertised. Additionally, the key box is not located close to where the truck is parked so I had to end up calling pakmail to get the key anyways.

Évaluation :

4

Staff was very friendly and helpful. Thank you

Évaluation :

1

Charged for 2 days not 1

Évaluation :

2

I will never rent uhual again. Truck had a couple things in the back and I had to get a jump 3 times the guy at the location took 11 dollars off only. but it was a really big inconvenience for me having a truck with a bad battery very unpleasant

Évaluation :

1

They had none of the furniture pads I had reserved, and I was stuck taking the only dolly they had. The store didn't open on time and my whole move was delayed. I will at least say that the store representative was very nice and tried to accommodate despite the lack of materials.

Évaluation :

1

The location was in a strip mall and was closed on Sunday.The truck was to be left behind the building, there was no information on this either at the front of building or from other dealers. This was a one way rental and luckily my daughter was able to finish drop off Monday

Évaluation :

3

While online, I ordered 2 dozen furinuture pads, and a dolly......niether was available, nor even recorded on his computor. Also, the cost was far higher than I was quoted online.....$813 vrs. the $974 that I paid. Your online quotes are a gimmick I think, and I would not recommend U-Haul for anything ever again. I paid you your money, and I suppose that you can only smile at me, perhaps even laugh. Thanks for your great lieage, I appreciate it.

Évaluation :

5

Awesome customer service

Évaluation :

3

Rate quoted was $44 the rate with no difference as quoted was $73. Not cool

Évaluation :

5

Good price and better service

Évaluation :

2

personnel complained that I shouldn't have brought the uhaul to that location even though uhaul were the ones who suggested I take it there. very small location- didn't have enough room for another truck and definitely didn't have room for the dolly and blankets. He argued with me over the amount of gas. when I had left Maryland, Hewitts had marked half a tank with their yellow highlighter. when I went to start it up there was a little less than half. I marked their copy and my copy with initials stating that. when I got to orlando he insisted that hewitts mark was the only legitimate mark and I should have put more gas in the truck. He finally gave in when I pointed out my line with the initials for the second time. He said I should have been sent to the main moving and storage facility but once again it was uhaul that recommended this location. Will still use uhaul for further moves but not this location.

Évaluation :

1

I have already called customer service and logged a complaint about this location and the service i received.

Évaluation :

1

Worst experience to date using Uhaul. I'm tired of getting a phone call telling me to return the truck to a location uhaul feels is acceptable. PS. Orange Blossom Trail is now where near convenient to my home address. Your rental location are literally just for pick up according to these store owners. Ridiculous!

Évaluation :

5

Went thru terrible storms truck performed perfectly.

Évaluation :

5

Very kind staff who went above and beyond duty to serve clients.

Évaluation :

3

Not much you guys cans donto improve the area. But the guy there makes everything so easy for me. Thank you guys

Évaluation :

5

There was no one there at the time of drop-off.

Évaluation :

5

the salesman was awesome the nicest person thank you uhaul

Évaluation :

2

This location was supposed to call me if a truck is available after I submitted a reservation with Uhaul. However, the person never called and I had to find out myself where to pick up the truck. The location itself is almost not to find as it is a Pakmail Station and there is no sign or sticker indicating that this is a Uhaul station. Had to call to find the location.

Évaluation :

1

No u-haul markings the uhaul gps/directions took me past store down to a circle a few streets and back. Nowhere to park. The owner made me back truck into parking stall which was not easily accessible. If I were uhaul I'd revoke the person's license. It is just a mail store and he is trying to get every piece of the pie.

Évaluation :

5

The over the phone type reservation folks CANCELLED MY RESERVATION about 3pm because I had scheduled for pick up at 5pm...Pakmail made sure the reservation was reinstated.

Évaluation :

5

Service was awsome and truck was new

Évaluation :

1

there is absolutely no sign that says U-Haul on that store and I couldn't understand what the person was saying. The guy was not clear about where to park the truck he gave hand signals and when I came in the store he said that I had to park the truck behind the store.

Évaluation :

2

Employee at the store was extremely unfamiliar with the Pick-up process, even having to call someone to help process the payment. I was asked to complete the vehicle inspection paperwork and sign in all of the appropriate places because he didn't really know where I should sign. I was fearful of exposing myself to unwarranted financial risk with the Safe Move portion, but I needed that vehicle, so I couln't just walk away without it.

Évaluation :

4

HAVE THEM CALL AND CONFIRM YOUR RESERVATION, IF ITS A ONE WAY OR NOT. MAKE SURE THEY HAVE THE TRUCK THE CUSTOMER NEEDS! AND IF THEY DONT THEN SOMEONE SHOULD DRIVE THE TRUCK OVER, NOT MAKE THE CUSTOMER DRIVE ALL OVER TOWN! AND IF THE CUSTOMER IS NOT PLEASED YOU SHOULD OFFER SOME KIND OF DISCOUNT OR A DAMN COFFEE, NOT "I CANT DO ANYTHING ABOUT IT". BECAUSE THEY CANNN DO SOMETHING ABOUT IT!