Customer Reviews for Pakmetro
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very prompt and great service. I would highly recommend.

Évaluation :

1

The uhaul servers were down, so I couldn't do my mobile check-in. Luckily, a dedicated employee was on site early and took care of me. My frustration lies in a "after hours" charge. I was given two days to return my uhaul, and I returned it on the same day at 3 pm, on a Saturday, and yet was charged $20 for this. Explain how that makes any sense to me.

Évaluation :

5

Friendly staff. Easy and convenient.

Évaluation :

4

To have the equipment requested in the vehicle.

Évaluation :

5

Welcoming people. The truck was ready and drop off was also easy.

Évaluation :

5

I have used them couple times service is good.

Évaluation :

5

EASY RETURN

Évaluation :

5

Nice people. Decent service.

Évaluation :

5

Awesome experience never rented a truck online before

Évaluation :

5

Great service!

Évaluation :

5

Fast, friendly, convenient service. Super easy.

Évaluation :

5

Good experience

Évaluation :

5

Picking up my truck was super easy and everything was ready to go when arrived.

Évaluation :

5

Pleasant interaction. Friendly and professional.

Évaluation :

5

Great customer service, clean and well maintained truck, will rent there again

Évaluation :

2

It was to complicated to get my vehicle. There was no one at the location and while i was there the police came due to a silent alarm going off because of a door being open. We found that we had to talk customer service after a 3rd person came to pick up a vehicle and was on the phone with customer service. I had already been there 30min before finding this out. I was not happy with experience at all.

Évaluation :

1

truck was in dark, unlit lot in deserted industrial park.. App pick up system was painfully long, drop off longer.

Évaluation :

2

The sight is fine but it could use better lighting particularly during the short winter days. My real issue is with the service itself. The vehicle i reserved nearly a month in advance was not available where i reserved it. The CS person did provide an alternative although it was in a different location and NOT the vehicle i requested. Then when I went to the new location i was unable to complete the rental. That required another call to CS and they were able to adjust my reservation again. The whole process took way longer than necessary. While i do appreciate the 50 dollar credit it was still not a positive interaction.

Évaluation :

5

Everyone at this location was very helpful and welcoming.

Évaluation :

5

No Issue

Évaluation :

5

Everything was perfect. Amazing Staff.

Évaluation :

5

The customer service at this location is top notch

Évaluation :

5

Clean and efficient.

Évaluation :

5

No issues at all.

Évaluation :

1

The clerk was not on- site even though we arrived at 4:15 PM., 45 minutes before their end time. The premises's landscaping was subpar to be affiliated with Uhaul. The property looked deserted with lots of weeds, no trimming, overgrown bushes, and dirty windows. The truck's back window even had "wash me" written on it in the layer of dust.

Évaluation :

3

Hello, I emailed you guys earlier but never got a response. For my u-haul I got a dolly along with some furniture pads, but they weren't on the uhaul when I picked it up. I was just wondering if I could get refunded the money for those? I can send a copy of my online receipt showing I purchased those

Évaluation :

1

Horrible experience!!!! The dolly wasn't in there that I paid for, the truck was nasty. ( someone's hairbrush full of hair was in the side door along with food in the back of the truck) took an hour to get the keys out of 24/7, the tire pressure light came on 3 mins out of the parking lot so I stopped to put air in the tires, the engine light was on and I was just really upset about my experience. I spent a lot of $ for everything to go wrong

Évaluation :

2

1. The facility appeared abandoned, weeds and grass all overgrown, I believe I requested in person check in and the facility was closed with not attendant. 2. With no one there, I had to learn to register on line which created a lot of issues, however the help when calling Uhaul was excellent, they walked me through how to do it. 3. The equipment had tire, engine and another warning light on the instrumentation. 4. Vehicle was clean and seemed to run properly, temp and oil gauges were at normal levels. 5. I was charged an after hours fee which I have to call about, 1 more thing I didnt expect. The vehicle was returned with in my time window so I dont know what that charge is for. I have rented a lot from UHaul in the last few years this is a new charge to me.

Évaluation :

1

Awful experience, unsafe vehicle, no equipment given, and charged for the equipment I never received

Évaluation :

3

Only rent from U-Haul locations.

Évaluation :

2

The truck had a low tire light on. The location was not kept up (grass high, etc). The pick up was not a good experience (app is difficult to go through ). The office hours indicated that they were open but no one was there to assist.

Évaluation :

1

I rated this site location/store overall "Poor" for the following reasons. 1) The site published hours for Thurs. (the day I was supposed to pickup my vehicle stated it was open till 5 pm but I arrived at approx 3,45 pm and it was already closed. 2) My rented vehicle (cargo van) that I picked up had only 1/16 fuel in the gas tank...1/16...1/16.....1/16 of fuel in the tank....then how am I supposed to return the vehicle the way I received the rental with 1/16 of fuel in the tank. I ended up putting 3/4 tank and after the 3 days I still had and returned the rental with 1/2 tank worth approx $28 remaining in tank. Store manger originally only offered $4,5 total. This is OUTRAGEOUS!!!! I am OUTRAGED FIRST THAT I RECEIVED THE VEHICLE WITH ONLY 1/16, AND THEN THE STORE MANAGER REFUSED TO REFUND ME FOR THE FUEL worth approx $28, I HAD REMAINING IN MY RENTAL, UPON MY RETURN!!!! UHUAL....NEEDS TO HAVE A CLEAR POLICY TO HAVE ALL RENTAL VEHICLE FUELED TO AT LEAST 1/2 FUEL IN TANK!!!!!

Évaluation :

2

My equipment were not ready. The owner was not helpful leaving me under the mercy of the app, phone connection and the customer service on the phone- it was 80 degrees waiting 45 min

Évaluation :

5

Tell people where to locate lock box.

Évaluation :

4

Easy drop off

Évaluation :

1

The check-in process was not easy as the app kept spinning. The interior of the cab was a mess. On my way home the cab leaked and soaked both myself and luggage I had in the passenger seat. Lastly, the location is attempting to charge a after hours fee of $20 with no explanation. I returned the car a day early with slightly more gas and even vacuumed out much of the mess that was there to start with. I will not be using this location and likely use Penske next time

Évaluation :

2

Brakes were extremely weak/ "mushy" on the vehicle. You had to apply them WELL before you needed to stop. Check engine light was on the entire time. "Service Tire Monitoring" system flashed on and off randomly during the trip. Engine overheated and A/C shut down during trip home. Had to drive with heat to stop engine from overheating.

Évaluation :

4

I find it very weird that I had to do everything online when there are people sitting inside doing nothing. Took up a lot of my own work time.

Évaluation :

4

Easy drop off after hours

Évaluation :

4

Gas tank was empty

Évaluation :

1

I did not opt for mobile pick up but was forced to do so. The trucks were covered in snow from a snow storm DAYS before. it took me 35+ minutes to get the truck cleaned and I did NOT have the proper tools. The facility was tight to get out of.

Évaluation :

3

Someone has to go and put new locks on the lock boxes. I've spent 45 mins past my reservation time trying To get the lock open. That was extremely frustrating and avoidable if someone pays attention to the small things that can help the customer transition smoothly

Évaluation :

2

Did not provide the Appliance dolly that I ordered. Truck was very old and nearly out of fuel when I picked up.

Évaluation :

3

It was pitch dark when returned. No interaction

Évaluation :

5

I paid for a dolly but there wasn’t one in the truck, I didn’t bother to call and inform you guys.

Évaluation :

1

I had the van for a total of 35 minutes,rented at 12;40 PM returned at 1;25 PM and somehow was charged $20 for after hours service fee. The location was open!

Évaluation :

5

The self service was a little time consuming but easy to navigate once I understood what to do

Évaluation :

1

This was the worat experience ever. Someone was supposed to call me ti discuss all the problems we ran into. This is unacceptable.

Évaluation :

4

The truck should be delivered with full tank of gas - and then returned with full tank as well - just like a regular rental car company. It would make it much easier.

Évaluation :

1

I was charged for a dolly but one was not provided. There is no one present at this location to help and they don't answer their phone. Very poor experience overall.

Évaluation :

2

Truck was very banged up. Needs a lot of work. I got rained on IN THE TRUCK

Évaluation :

1

This was the worst experience I have had. I had a reservation for weeks to pick up at the Inkster location. I got there and they informed me they didn't have a truck for me. So then I contacted the 800# for UHAUL and someone found me a truck at the location above. It was a self serve location. I had to call the 800# 3 more times because I needed the truck for a few days and it kept texting me I had to return the vehicle. Again, it was the worst experience.

Évaluation :

4

Site was ok. Vehicle was in rough shape.

Évaluation :

1

Absolutely horrible experience renting a 10' truck from Pakmetro. I drove the vehicle 3 miles from the rental office when a warning appeared on the center console stating the engine was overheating. I called the office multiple times, left detailed messages and did not receive a call back. I called the U-Haul 800 number to request Roadside Assistance which is a completely different horrible experience. 1) The office looks like an abandoned building, clean it up 2) Ensure the trucks are safe to drive (including topping off the engine coolant) 3) Have someone answer the phone during business hours, otherwise, do not rent vehicles on Sundays

Évaluation :

2

Needed a real person not trying to do it all online for a person in their 70 is not good service

Évaluation :

1

When i picked up the truck it had 1/8 of a tank of gas and i had to go directly to the gas station, i have rented a number of u hails in my life and this is the first time i have ever gotten a truck that was not full ( a very obvious scam to get free gas in their truck ) also the hood wouldnt shut all the way and i was afraid that it would pop open at anytime while on the freeway, the handle on the rear cargo door was missing so when the door opened all the way you would have to stick your fingers between the cargo door and the body of the truck and hope your fingers dont get pinched . I would never rent from this location again .

Évaluation :

5

Thank you uhaul!

Évaluation :

5

.

Évaluation :

5

Well maintain trucks. Easy and pleasant experience.

Évaluation :

5

staff was super helpful. They couldn't have been any nicer

Évaluation :

5

Good experience.

Évaluation :

1

They forgot to put the keys inside the lockbox and made me miss a whole day on my way from Michigan to Illinois not to mention my dad’s birthday

Évaluation :

3

You should provide better truck that are not that old

Évaluation :

1

First, the pakmetro location is a dump. Foot tall grass and weeds and the door was locked when I arrived. When I picked up the U-Haul it was dirty and there was a hat and a bunch of water bottles in the cab likely from the prior renter. I didn't clean any of it up and returned it with the items still there, which sure I could have, but not my responsibility. I still got hit with a $25 cleaning fee, which I am disputing. I also had a $20 "after hours" fee. This was never discussed. Why offer touchless/after hours drop off if you're going to charge for it? I'm disputing this fee as well. Overall awful experience, but it can be made right by crediting back the $45 you stole from me.

Évaluation :

5

Good job excellent service I will recommend it to anybody

Évaluation :

1

My experience renting this U-Haul was terrible. Will never rent from this location again After idenitfying the abandoned building with overgrown weeds and no one in sight is the actualy place I need to go to, I have the following experience. BTW- this rental location looks like it could be the scene of the next Friday the 13th movie... 1) The app failed me miserably where I needed to call customer service mutiple times to simply get the keys. App wouldn't index to the correct screen, pictures of my license wouldn't go thru. It took me 45 min to simply get the keys... 2) I get the keys to open the truck to see it was no less than 20 years old.., hand crank windows, dirty inside (pics loaded) and just a disgusting piece of equipment. Oh, by the way, thank you so much for the 1/4 tank of gas... 3) I opened the back storage to verify my 3 trollies I ordered were provided. NOPE, only 1. Big problem considering I had three people helping me with my move that day... I called customer service...again... Don't worry Mr. Cummings, you just need to drive this POS to another U-Haul station...in the rain...during rush hour...to get your trollies. I drive to said location, because I have no other option, to find out customer service never called them and they have no trollies. Don't worry Mr. Cummings, there is a large U-Haul station another 15 min away that you can go to... 4) Finally, I get the trollies, and truck back to my house 2 hours later than planned. I pack the truck for my move and begin my drive to my new house. Driving up the expressway, A/C goes out. That's great considering I'm already HOT due to the fantastic experience I've had with U-Haul. Intermittent A/C is just what the doctor ordered to get my blood pressure below 150 Other than the above, my rental experience with U-Haul was just lovely. Thank you for the opportunity to comment

Évaluation :

5

Sam is an excellent person. He was helpful and helped us with a smile!

Évaluation :

1

Stop lying, the U-Haul I rented was on empty no fuel was in the truck unacceptable I spent $80 on gas, I ordered a furniture dolly and no dolly was on the truck or moving pad I’ve always used U-Haul when I move I’ve never experienced anything like this before this location needs to be shut down very unprofessional when I called to ask about the fuel he lied told me it was 1/2 tank I took a picture for proof it’s on Empty and he hung up on me horrible place just poor customer service they need to put under review and inspection.

Évaluation :

5

I am sorry, I don't remember his name but the person who help me was very helpful, polite, and knowledgeable

Évaluation :

2

charge 20 service fee, with truck turned in early, extra in gas, went through ap. Claiming I did .,..pictures were taking and send with milage , interior of cab, and interior of bed. Pouring rain, truck return before 4:00 main issue is there is no one servicing or there with front door locked ...most renters don't' do this daily ... was told they were in back ...Business' s don't lock the door if they wish to service their customers during regular business hours. I will be going through another provider simply to have actual assistance.

Évaluation :

5

The staff that I interacted with went above and beyond to assist me with my rental, I’d highly recommend them to anyone.

Évaluation :

1

The only reason for this rating is key lock was not at easy to open and we had an awful experience to get the key.

Évaluation :

4

I had orriginally requested a location where I would meet with a person face to face. My location was changed on me to this one. While I did eventually get ahold of the person, I had to jump through hoops using an online system to get the vehicle.

Évaluation :

1

At the very least you need to make sure that there is somebody at the location who can assist customers when they have issues with picking up their equipment

Évaluation :

2

Employee ignored me when he was outside. Especially needed help when app wasn't working. Your app is worse. It wouldn't take a photo during return. I had to use your website itself.

Évaluation :

2

Check in with an android was a hassle. It took more than 25 minutes from start to finish. Took time off my schedule. Gas tank showed full but it took 4 gallons to fill up and I only traveled a total of 20 miles. After filling up, the gas gauge needle went well beyond the original amount. Returning vehicle by using an android app took a little less time than check in.

Évaluation :

3

Lock box was frozen with ice. It should be in coveted place. This is Michigan not Miami