They are a scam at this place, I complained that I was overcharged on miles called customer service and the manager never called me back. Called again and the representative stated that the manager called and left a voicemail which was not accurate. Take your before and after pictures.
Irene V.
Customer Reviews for Palms Springs Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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So glad this location opened at 8 a.m. Now hopefully I won't get charged for an extra day and then never have my messages or phone calls responded to from uhaul.
MELVIN E.The gentleman checked everything thoroughly and said everything was good to go very nice and polite
Maria V.great customer service
Chad A.The reservation process was easy and convenient. The equipment I needed was available. The attendant was very friendly and very helpful. Returning the rental was very convenient as well. A plus was that I was able to park my car at the location while using the truck.
CARMAN H.I had to drive 40 minutes round-trip to return this, so it was out of my way. That being said the guys at the Shell gas station were helpful and it was easy to find
Andrea L.Very helpful and accommodating. Helped me pick it up earlier than planned.
Rebecca A.Have a manager on site somebody that's responsible for all aspects and details of a U-Haul rental because when you don't have people there that know what they're doing it is only going to lead to a bigger problem.
John C.Inspect the vehicles for trash and damages.
RICARDO S.My complaints, the Truck I rented was really a dump. No power not new really been through a lot. It sounded like it was going to explode every minute. It was really a piece of crap. Manager at this location was great, but doing things on an app takes time, as well I could not get onto app to return so all in all no issues with this person or location MORE ISSUES with U-haul in general. It was pricey for a vehicle that should be out out of commission. And you were $10 more than Penske!!!
carolyn G.They saved my trip!!!! After Budget messed up our reservation uhaul came through with a short notice (30 min).
DAWN S.Everything was wonderful!
Yolanda P.