Returning the truck was the opposite experience. The guys at the gas station were very friendly, helpful and very efficient. It took only 5 minutes to complete the return. One thing to note is that, although the description of this site says that it is a Shell station, all of the signage at the actual location says that it is a Sinclair station and no signage refers to Shell. This could be confusing for folks trying to find this gas station.
Mark Rippeon
Customer Reviews for Palms Springs Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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More U-Haul trucks at this location.
Patrick YoungThey are a scam at this place, I complained that I was overcharged on miles called customer service and the manager never called me back. Called again and the representative stated that the manager called and left a voicemail which was not accurate. Take your before and after pictures.
Irene VillarrealSo glad this location opened at 8 a.m. Now hopefully I won't get charged for an extra day and then never have my messages or phone calls responded to from uhaul.
MELVIN EDGEThe gentleman checked everything thoroughly and said everything was good to go very nice and polite
Maria Vegagreat customer service
Chad AckersonThe reservation process was easy and convenient. The equipment I needed was available. The attendant was very friendly and very helpful. Returning the rental was very convenient as well. A plus was that I was able to park my car at the location while using the truck.
CARMAN HAWKINSI had to drive 40 minutes round-trip to return this, so it was out of my way. That being said the guys at the Shell gas station were helpful and it was easy to find
Andrea LipperVery helpful and accommodating. Helped me pick it up earlier than planned.
Rebecca Aldrich HansenHave a manager on site somebody that's responsible for all aspects and details of a U-Haul rental because when you don't have people there that know what they're doing it is only going to lead to a bigger problem.
John ClovisInspect the vehicles for trash and damages.
RICARDO SALDANAMy complaints, the Truck I rented was really a dump. No power not new really been through a lot. It sounded like it was going to explode every minute. It was really a piece of crap. Manager at this location was great, but doing things on an app takes time, as well I could not get onto app to return so all in all no issues with this person or location MORE ISSUES with U-haul in general. It was pricey for a vehicle that should be out out of commission. And you were $10 more than Penske!!!
carolyn grecoThey saved my trip!!!! After Budget messed up our reservation uhaul came through with a short notice (30 min).
DAWN SCHADEGGEverything was wonderful!
Yolanda Perry