No one was at the location who knew how to unlock and process the reservation. We drove an hour to the location after our previous location was changed. The young guy who worked at the gas station was great and and we were able to call Uhaul and process over the phone after over an hour waiting. Poor Start !!
Julie O
Customer Reviews for Palms Springs Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Returning the truck was the opposite experience. The guys at the gas station were very friendly, helpful and very efficient. It took only 5 minutes to complete the return. One thing to note is that, although the description of this site says that it is a Shell station, all of the signage at the actual location says that it is a Sinclair station and no signage refers to Shell. This could be confusing for folks trying to find this gas station.
Mark RMore U-Haul trucks at this location.
Patrick YThey are a scam at this place, I complained that I was overcharged on miles called customer service and the manager never called me back. Called again and the representative stated that the manager called and left a voicemail which was not accurate. Take your before and after pictures.
Irene VSo glad this location opened at 8 a.m. Now hopefully I won't get charged for an extra day and then never have my messages or phone calls responded to from uhaul.
MELVIN EThe gentleman checked everything thoroughly and said everything was good to go very nice and polite
Maria Vgreat customer service
Chad AThe reservation process was easy and convenient. The equipment I needed was available. The attendant was very friendly and very helpful. Returning the rental was very convenient as well. A plus was that I was able to park my car at the location while using the truck.
CARMAN HI had to drive 40 minutes round-trip to return this, so it was out of my way. That being said the guys at the Shell gas station were helpful and it was easy to find
Andrea LVery helpful and accommodating. Helped me pick it up earlier than planned.
Rebecca AHave a manager on site somebody that's responsible for all aspects and details of a U-Haul rental because when you don't have people there that know what they're doing it is only going to lead to a bigger problem.
John CInspect the vehicles for trash and damages.
RICARDO SMy complaints, the Truck I rented was really a dump. No power not new really been through a lot. It sounded like it was going to explode every minute. It was really a piece of crap. Manager at this location was great, but doing things on an app takes time, as well I could not get onto app to return so all in all no issues with this person or location MORE ISSUES with U-haul in general. It was pricey for a vehicle that should be out out of commission. And you were $10 more than Penske!!!
carolyn gThey saved my trip!!!! After Budget messed up our reservation uhaul came through with a short notice (30 min).
DAWN SEverything was wonderful!
Yolanda P