Le client n'a pas laissé de commentaire.Tashia B.
Customer Reviews for Pantops Pack N Mail
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Charlottesville, VA 22911
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h30 pm
- Sam : 9h30 am à 2h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Excellent service, kind and helpful staff. Thanks.Stephen E.
Our follow up charges after The van with over estimated mileage were denied by our credit card since we temporarily lost it, and put a block on the card until we found the card.. I went into the rental Location to pay the balance, but the store had to go through a calling method that put them on hold, seemingly as if they were part of the general public, and not connected to your system. after waiting 15 minutes I decided to leave, hoping that I might be able to get back to the store to pay in person because I did not want to leave my credit card on a sticky note or give my car details over the phone. I would strongly recommend that your system provide a quick contact capability for your stores to reach the heart of your system to enable transactions that could easily take place for the customer, especially if they are waiting to pay. Otherwise, your system seems to work well, this particular store in Charlottesville Virginia is exemplary of great customer service with very personable and customer â€" oriented personnel who know how to run the system efficiently. This glitch that I have described above is apparently a system problem, and looks like it could be fixed with some good tech people. Thanks for the opportunity to give you my opinion. U-Haul definitely has a major advantage over the company I had used twice before in the last three years to move (Penske) in a least a couple of ways: u-Haul equipment was clean and fully operational while Penske has fallen way behind in that department recently. I had almost driven away with two trucks on separate occasions dead displayed check engine lights or made strange sounds when accelerating, only to hear that is â€œnothing to worry about â€œfrom the service person. Enough said/thank youKEN Z.
Le client n'a pas laissé de commentaire.ALLEN A.
Great service very helpful!JACK C.
Le client n'a pas laissé de commentaire.Michael M.
I am a boomer and certainly not what one would call technically savvy, but I used the 24/7 pick up and drop off feature on my phone and everything worked smoothly without a hitch (no pun intended). I will definitely use U-Haul and the 24/7 feature again when the need arises.Lee J.
vve were very well served, thank, youJOSEPH J.
I spend around $15,000+ yearly with U-Haul and I have bad experiences year round with different locations, yet I rarely complain or write negative reviews. BUT this location! This location needs something done about it ! I am absolutely not kidding when I say I consistently have issues with this rental location.Dante W.
Nothing I was definitely satisfied with your serviceâ€¦.Thank you!JOANN R.
It was greatEDNAMAE S.
Le client n'a pas laissé de commentaire.Joey V.
Le client n'a pas laissé de commentaire.JOHNDAWSON W.
Le client n'a pas laissé de commentaire.Eleanor M.
Renting a van was grueling from start to finish. Too many difficult/confusing points to list in full. A few here: 1) I wanted to pick the van up at 1:30 p.m. Saturday and return it no later than 1:30 p.m. Monday. I was repeated asked if I could pick it up and drop it off at noon those days, even after I said no. When I was sent the contract, it said pickup at 1:30 p.m., return at noon -- and specified 22 1/12 hours for the second day. When I called to ask why Diane Lee was being so insistent on noon, she said, "That's how it's in the system." In the end, it didn't matter as I finished earlier than expected and dropped the van off Sunday night. 2) When I reserved the van by phone, I asked if I had to reserve an appliance trolley as we had big pieces of furniture to move. I was assured no, there were plenty. But when I arrived, there were no appliance trolleys and just one smaller trolley. We rented it, but it was really too small. 3) When I first turned on the van engine, there was a blue warning saying low tire pressure. Above it was the yellow explanation point signifying low tire pressure. When I went back inside and told Diane Lee, she said not to worry, they had put air in the tires. The warning light stayed on the whole time I had the van. It obscured the mileage reading because it was in the dashboard spot where the mileage normally is displayed. 4) When I returned the van Sunday night, I couldn't follow the steps on the return link I'd been texted because there was no Wifi for my cell phone. So I just put the key in the dropbox. There was another slot for the contract, which I ignored because I'd never been asked to surrender my contract before when returning a rental vehicle. There were other frustrations, but these are enough. Thank you. James RosenJAMESMARTIN R.
Y'all rob me out of my credit money back to my cardPaul W.
I explained to the manager that when I refilled the gas, I needed to fill it to one bar to the right of 3/4 full. I got it to 3/4 full and began adding one gallon at a time until the gauge would move one bar further. With each dollar added, the gauge didn't move at all, until the 6th dollar was added & then the gauge moved from 3/4 full to Full all at once. The manager didn't listen, was argumentative, saying I was being negative. I told her she was being negative by arguing with me and basically calling me a liar. She is Chinese I guess, and her command of English isn't very good. She did refund me in cash finally for 6 dollars of gas, and $20 for insurance that I never agreed to needing. My State Farm auto policy provides Collision and Comprehensive coverage when I rent a vehicle. The manager needs some courses in customer service, and people skills.ROBERTALAN R.
The person who checked me out and checked me in was fantastic.ELIZABETHLOGAN B K.
Le client n'a pas laissé de commentaire.Kimberly M.
Diana was an absolute pleasure to work with with a nice sense of humor.KENNETHKNIGHT S.
Everything was excellentDEANDREBERNARD B.
The staff made us uncomfortable and they even questioned the necessity of the length of time I had reserved to have the rental. I wasn't sure how long this move was going to take and wanted to make sure I didn't go over the expected time so I booked it for 12 hours. The lady told us that the truck rental is really only supposed to be for a couple of hours. She just made us very uncomfortable. We have never experienced this at any other locationMichael M.
Excellent experience, no areas of improvement to recommend.GARRETT M.
Le client n'a pas laissé de commentaire.Bryan R.
I prefer this location over others !! Thank you for your great hospitality and customer service.Sarah L.
I think it would help if the U-Haul representative would take the customer out to the vehicle before finalizing the deal. At first, I rented a truck, but found it was difficult for me to climb up so high to get inside. I went back and requested a van which had a little shelf/step up....the U-Haul rep was able to get this change fairly quickly. She was extremely nice to me. I would definitely rent from her again, if the need arises.MARYANN C.
Le client n'a pas laissé de commentaire.KATHYDAVIS P.
Diane was Awesome!Tim D.
Le client n'a pas laissé de commentaire.William R.
I was charged extra for gas. I left the same amount as when I started I even have pics.GARYLEWIS M.
Le client n'a pas laissé de commentaire.ANA S.
Well, I never actually talked to anyone at the location. But I talked to Addison at Moose Creek in Charlottesville (I think it's Moose Creek, moose something) and William in the coordination department in Richmond, VA and they were both EXTRAORDINARILY helpful, as was the last guy I talked to to cancel my reservation for 11/29â€¦the telephone support was WONDERFUL!!cyane W.
Le client n'a pas laissé de commentaire.MARKCHRISTOPHER H.
Broken license plate light. Otherwise truck was in good shapeMichael H.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Kristie D.
Le client n'a pas laissé de commentaire.Mary P.
I would give this location 5 stars as they have always been great for renting Uhauls. This particular visit, their system had gone down the day before so I did not get an email with the information on obtaining my rental before store hours. We had to wait until the store opened to get our Uhaul. But the store staff were very apologetic and helped get us on our way quickly. I will definitely use this location again to rent.JOHNHUGHES N.
Good experienceEDWARDMICHAEL F.
Hours make it hard to pick up and return. I had trouble with the 24/7 pick up technology. After time on the phone it was finally resolved but it took over an hour.JOSEPHGARNETT C.