Évaluations des clients Pantry 1 Food Mart & Gas

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Témoignages des clients récents de Pantry 1 Food Mart & Gas

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Karen K. le

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Took 1 & 1/2 hrs from the time I entered the store until I had the keys to the truck in my hand... This location required a reservation to be made online - rep in store said he could not do it. Got error twice on a confirmation screen after trying to make the reservation on my phone. Called U-haul customer service - on hold for 15 mins on a weekday! Rep said couldn't find this location as a valid U-haul rental facility. Transferred me to another Rep where I explained everything all over again and he said- "This is Tennessee, let me transfer you back to MD". Transferred me back to MD U-Haul customer service and I had to give info all over again and finally reservation went through. Then had to give the reservation number to the store clerk who had to enter all the info again and take driver's licenses and credit card info again and make calls to two contact numbers for verification. Then he did not even walk out to the truck with me to verify any previous damage. I have never had an experience in the past 20 years like this using U-Haul. Awful experience! Due to the delay, I encountered a lot of traffic and after loading the truck it made me get to my destination after midnight! Beware - U-Haul has very few locations where you can rent 1 way. This was the 5th U-Haul renting facility that I contacted near me and the other 4 said that they have "rotation" trucks which require you to bring them back to the same facility. That may make sense when you moving locally, but if you have a lot of mileage then that option is just ridiculous because you pay by the mile!

Mark M. le

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The convenience store employee I had to deal with could speak broken English. I had to wait an hour for him to show up. He had me go through some type of steps where I had to use the store phone to call a relative so something would connect on his laptop. Pathetic customer service.

Eric F. le

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Because this was a convenience store, I had to wait every time another customer came in the store.

Otto M. le

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I am not sure I would recommend this place. The person was not very friendly, nor helpful. We did a one-way rental and this was where we returned. When my son is finished with his job, we will need to rent a truck one-way for the return and I didn't get the feeling that there would be any trucks there nor that it would be easy to pick it up. The person who was working at the store was also expected to handle this. He kept having to stop what he was doing to wait on people coming in the store. I understand that and do not blame the person. But if I were coming to pick up a truck, I would not want to have to sit there and wait for who knows how long to take care of the paperwork, etc. if they had to stop every two seconds to wait on a customer. We will probably try to find another location that was more dedicated to U-Haul. However, having said that, it was the closest place to my son's apartment and it was fairly easy once the person explained that we could leave the truck, keys, etc. and he would take care of it and send us an e-mail. We did get the e-mail later on that evening and it was correct. But when it comes to picking up, I see this as being challenging and annoying.

Luke R. le

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The location needs to let renters know they do not have equipment when the reservation is made. It misleads customers that equipment is available when a reservation is made weeks in advance and then at pick-up are told there are no furniture pads or dollies available even though it's on the order. The location needs to take less than 45 minutes to confirm the order that has already gone through express check-out.

Mike A. le

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The gentleman behind the counter was extremely knowledgeable and helpful. He printed out a copy of the contract for me because the other location never printed one out. Nor did the other location mark down the mileage and the amount of gas in the tank or anything else that was wrong with the vehicle before letting me drive off the lot with it. The gentleman did all this without being prompted. He was super helpful for no other reason than he’s a good human.

KEVIN C. le

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Perfect??

Melanie B. le

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I didn't receive a call the day before. Then when I called that night and confirm they have an appliance dolly in the truck I've rented they tell me no. So then I had to go to home Depot to rent an appliance dolly. When I called u-haul to complain about my experience they took the charge off for the missing appliance dolly and gave me added mileage. When I was under the mileage anyway. The truck was left unlocked and the inside was disgusting. The whole experience was ridiculous and I won't be recommending u-haul for anyone's move from the food Mart on rt 1 nor saying anything nice about the customer service from u-haul...

Darryl O. le

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Le client n'a pas laissé de commentaire.

Julia G. le

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Le client n'a pas laissé de commentaire.

Keith M. le

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Le client n'a pas laissé de commentaire.

John C. le

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Le client n'a pas laissé de commentaire.

Nicholas V. le

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App is bad, wouldn't let me return the truck in the app due to not being able to find my location. It was on for my phone and location services worked in every other app but this one, app needs work

Rhonda M. le

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Le client n'a pas laissé de commentaire.

Rebecca A. le

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faster check in time service. there was one employee working the register and trying to service the U-Haul people waiting.

Leslie K. le

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The staff at this location was extremely rude the day I called to confirm the pickup and actually hung up on me. He said he was too busy to talk to me.

kendra G. le

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Le client n'a pas laissé de commentaire.

Dale S. le

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Got charged for twenty four hours.only used it for 11.disappointed.

Walter K. le

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Not happy we had to drive an additional 10 miles out of our way to pickup a uhaul when we have a dealer a few miles from our home. The 24/7 truck share is a great idea but tedious and we still had to go i to store to retrieve keys.

Francis P. le

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done trust the odometer.

James K. le

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Very helpful, very attentive to a quick rental even though the same person had to assist store customers as well. Would definitely recommend!

Sheila H. le

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I was told the Miliage was 1.50 when I got the bill it was 1.59. I was never told I had to fill the truck back up. So one hour use cost me 131.00. I will surely use Home Depo .....

Tina M. le

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Le client n'a pas laissé de commentaire.

John C. le

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I was scheduled for a verified and guaranteed self pickup at 800 a.m. Upon arrival I attempted to locate the key lock box before starting self pick up. There was no lock box located on the premises so I was unable to obtain the rental in time. I called customer service and they could not tell me if there was a lock box. They also told me to look for the keys in the cargo area or on the tires. No luck. Customer service stated they would credit me for not being able to pick up at the guaranteed time. Luckily one of the attendants at the location showed up just before 830 a.m. The keys were locked in the store and I had to wait to be checked out finally at 830. Aside from the above, the truck I reserved was present and clean. The return process went very smooth since the store was open. However, there was a drop box for self return if the truck was returned outside of business hours.

John O. le

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It was fast and easy. Friendly staff and the truck was in great shape. I will use this location again and recommend it to family and friends !

Rosemary O. le

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very helpful!

Christopher M. le

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Le client n'a pas laissé de commentaire.

james M. le

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Le client n'a pas laissé de commentaire.

RONNIE B. le

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Horrible customer service. Just rude. Not only did I patronize his business by getting gas in my personal car. Her treated me like I was the plague. If I ever had to delivery the truck to him again, or to the devil, personally, I’ll take my chances with the devil before I return to this location for anything ever. Thumbs down with my toes down. All bad. NEVER AGAIN!!!!!