Customer Reviews for Papas Lockers
(Concessionnaire U-Haul dans le voisinage)

810 évaluations

16632 Smokey Pt Blvd   Arlington, WA 98223

(360) 651-1926

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(360) 651-1926

16632 Smokey Pt Blvd
Arlington, WA 98223

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

very friendly and helpful.

William T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff C. 
Évaluation :
5

The gentleman working the desk was very friendly and helpful! I would definitely rent from this location in the future.

Katelyn H. 
Évaluation :
5

Fast ,kind & professional

Susan B. 
Évaluation :
5

Customers need to know that "one way" rentals bring additional charges depending on U-haul parameters that aren't clearly explained when doing your online reservation. Take your time to understand what and why you are signing up for. I am not unsatisfied, thou I should have asked more questions about an " out of town one way rental". Overall the price was still reasonable.

Kirk H. 
Évaluation :
5

The only issue we had was returning, we couldn't get it to upload the app to take a picture of gas fill up and return app.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
1

Not over charge for equipment that wasnt even what was requested.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor P. 
Évaluation :
5

Nothing the employee was amazing really kind and easy to understand well service excellent service U-Haul

Jose P. 
Évaluation :
5

Excellent customer service!

Sammy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TyAnne C. 
Évaluation :
5

The guys great friendly and helpful

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Great truck and experience.

MICHAEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIA P. 
Évaluation :
3

The rear axle of the truck was crooked. While driving, the backend of the truck was to the left of center by at least 18 inches. I had to stay to the right-hand side of the lane in order to keep the truck from crossing over.

TRAVIS JAMES R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CORY MICHAEL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACK S. 
Évaluation :
5

Great customer service from Josh. He made sure my reservation and truck was there.

John V. 
Évaluation :
5

Merci

CHRISTINE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank M. 
Évaluation :
1

The people from (16503 Aurora Ave N Shoreline, WA 98133) changed the pickup location to here which was 1 hour away from where we lived. The original pick up location supposed to be 30 min from our home. They blamed someone "mistakenly" took our truck and couldn't do anything about it. So yall giving my truck to somebody else was my fault ? No one took responsibility. Very unprofessional. At least send me an email a day in advance so I can prepare. No they waited me to arrived at their location just to tell us our truck was 40 min plus away. We wasted more than 2 hours driving just to get our truck. Do you think everybody has time ? Very disappointing for a first time costumer!

Phuc N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

great customer service. thanks

Liza H. 
Évaluation :
4

It was after hours when we returned the truck

SKYE J. 
Évaluation :
5

Excellent service à la clientèle.

JAMES M. 
Évaluation :
4

Great customer service from Josh. He explained all the rules and process and easy to understand. He went out and make sure all the lights on the truck make sure they all working. The other uhaul didn't do that for us.

zarika S. 
Évaluation :
5

THE SERVICE AT PAPAS LOCKERS IS EXCELLENT I HAVE ALWAYS BEEN GIVEN 5 STAR SERVICE

Liza H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammi G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F. 
Évaluation :
5

Nothing, keep up what you're doing 👍

DANIEL H. 
Évaluation :
5

Excellent service à la clientèle.

MARTIN ALLEN M. 
Évaluation :
5

Amazing customer service from Josh! Highly recommend to anyone. Merci

Chelsea L. 
Évaluation :
4

I thought the app was too difficult to use and it asked for extra contact info that wasn't needed.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jolene S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORRAINE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebekah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBB L. 
Évaluation :
4

Very quick in and out with friendly and helpful service.

Deborah G. 
Évaluation :
5

Excellent, efficient service! We highly recommend this location and will use for future moves when needed.

DALEANNA LEE B. 
Évaluation :
4

Parking for 26 foot trucks needed

TU L. 
Évaluation :
5

Very easy to use

PRANEET P. 
Évaluation :
5

Everything was as I hoped it would be. Thank you Excellent work

DAVID JOHN T. 
Évaluation :
4

Excellent service and advise.

SAM LEWIS I. 
Évaluation :
2

This was the most expensive truck I have ever rented. A $19,99 rental10ft truck, no ramp for 4hrs cost $83 plus the gas which was $20 So I paid $100 total for 4hrs...I was charged 1,89 per mile (22 miles) the gas dropped from 1/2 tank to 3/8 within the first 2 blocks. Ridiculous

RAMONA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR V. 
Évaluation :
1

After uhaul allowed me to do mobile check in so that I could pick up the truck at any time the person at this facility called me 40 minutes before closing & said he closed in 40 minutes & would not wait & does not do mobile check in & didn't care what uhaul said. I then had to scramble, because I was at work planning on picking it up after work, to get my family to drop what they were doing to go pick up the truck. This was a huge inconvenience to not only myself but my family as well! This was NOT a friendly neighborhood uhaul & the exact opposite of convenience!!! SO UNHAPPY

Constance O. 
Évaluation :
5

The sweet lady who worked the front desk was so wonderful and helpful. I will definitely recommend this location to friends and family.

Shelbie A. 
Évaluation :
5

I needed a truck last minute and was able to drive right over and pick it up. So grateful and will continue to do business with them.

TRISHA LYNN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANE H. 
Évaluation :
5

I can't think of anything at the moment. I have always had good results with this U-haul site

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY ALLEN V. 
Évaluation :
4

Please don't put Christmas decorations in front of your store name, it's hard to see when driving by.

Ke M. 
Évaluation :
5

Everything was just about perfect. Now, if they could arrange Sunny weather, that would have made them Perfect.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald D. 
Évaluation :
5

Always enjoy coming to this location. Fast and efficient! Thank you!

Kevin J. 
Évaluation :
5

It's always great coming to this location to pick up the truck. Staff is always inviting, quick, and nice. Merci.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathew R. 
Évaluation :
5

The receptionist was amazing the truck was clean and it was the best experience I have had in all the uhauls I've rented.

julie M. 
Évaluation :
4

Change your prices :-) Charging a customer to use the dolly and blankets is ridiculous. There should also be some unlimited mileage. 1,39 per mile is almost triple what we are required to pay our employees for using a personal vehicle for work. My 29,99 rental for 27 miles, came out just under 100 AND I wasn't even able to have the truck the full 24 hours like I was supposed to.

LISA S. 
Évaluation :
2

I was charged an extra 70 + dollars because I turned the uhaul a couple of hours after. I had ten days to turn in the truck. No one told me it had to be turned in at the exact time I picked up the truck. I was only informed about the ten days, which I did turn the truck in at the ten day mark. I called uhaul customer service and they refused to refund the additional charges. It is not like the truck had already a customer lined up to rent the truck right away. Matter of fact, it still sitting in the same spot I parked it when I returned it. POOR customer service.

RONNY D. 
Évaluation :
4

The mobile check in took over a half hour.

Bruce B. 
Évaluation :
5

Fast, super friendly and they had the truck available that we reserved!

SHARI LEE G. 
Évaluation :
5

Papa's Lockers was very nice and helpful. Checked me in and out quickly, truck was clean and ran great. Excellent experience renting a truck. Will come back here for any future truck rentals.

Charles K. 
Évaluation :
5

The information provided from the uhaul rep over the phone was absolutely terrible. There was so much lack in communication. I wasn't told about gas price. Price per mile. Insurance. Etc. it Seemed like she (Joyce) just wanted to get me into a truck.. which is very poor customer service. I wouldn't recommend Uhaul ever again. I'd rather call a moving company to do the work for me. Or use a different company. Luckily the owner/manager there was apologetic and showed sincerity in agreeing that was unprofessional. Great guy. Would recommend renting with him directly, vs calling on the phone to set up a rental.

TYLER DOUGLAS M. 
Évaluation :
1

Wry stressful to start with. The plate number they gave us is not right. The vihicle was not there.

Aileen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

It was incredible service! Very polite and kind, helped us when we were in a pinch! Made my first U-haul renting experience very pleasant.

Chris G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Jeffery O. 
Évaluation :
5

I can't see any way to improve. The woman that checked me in was very pleasant and quick.

Cathleen L. 
Évaluation :
4

Great Service! Well organized for Covid Rental!

Matthew C. 
Évaluation :
5

Quick and Easy. Thank you!

KEVIN J. 
Évaluation :
5

I've used this business a few times now and will continue to do so. Josh has always been very friendly and helpful. I have never had any mechanical issues with the equipment and the trucks are always clean.

ERNIE LEE F. 
Évaluation :
5

The best we have interacted with. Would prefer to always get our rentals from. Josh, zendaya and vic are friendly and funny too. Enjoyed talking and dealing with them.

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jarrod G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Very customer oriented. They go way beyond the basic help most ofen recieved.

Michael C. 
Évaluation :
5

Very professional, along with great customer understanding. Unusual times but he helped us in so many ways to clear out a storage unit . Great employee.

THOMAS M. 
Évaluation :
1

My reservation was changed the day prior from a 26 foot to a 15 foot truck. The pickup location was also changed, requiring a 75 mile trip. When I arrived the app was "Undergoing scheduled maintenance" and after being on hold for 33 minutes, my reservation expired. This was the worst experience ever.

tod N. 
Évaluation :
5

Nothing really. They did an excellent job.

Debra L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan C. 
Évaluation :
5

make sure everything works we had problems with gas gauge did not work properly.

Donna N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason S. 
Évaluation :
5

Always enjoy renting equipment from Papa's Lockers!

Victor C. 
Évaluation :
5

We had such a good experience renting Uhaul from Papas Lockers. Super friendly and great customer service! Will definitely be back next time we need a Uhaul!

Michael A. 
Évaluation :
5

It was great! Thank you for your assistance! I love the new back up camera set up in the rear view mirror!

Kevin J. 
Évaluation :
5

Josh did a great job! Made going to the dump a breeze.

VIC C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chuck C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy R. 
Évaluation :
1

I had ordered and paid for an appliance dollie. It was not in truck when I picked it up. This made my move extremely difficult and took the movers 3 hours longer and damage happened to my walls. This costed me tons more money for the extra time for movers and damage repair. When I rented equipment I expected Uhaul to follow through. Very poor service!!!

Connie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Otilia O. 
Non les évaluations ont été soumises pour cet établissement.

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