Customer Reviews for Par Mar Stores #77
(U-Haul Neighborhood Dealer)

Évaluation :

5

Gave wonderful customer service

Évaluation :

5

Very pleasant experience.

Évaluation :

4

There was a hole in the roof and during a heavy rain it got some of our belongings soaked. Need to check better before renting to people.

Évaluation :

1

wrong phone number and e-mail entered for this customer. All information was sent to another person.

Évaluation :

4

Fix the parking lot.

Évaluation :

5

Cell service wasn't great outside but once I stepped inside the building the app picked up my location better.

Évaluation :

5

Friendly, nice, and no blaming the customer (me) for contrived issues.

Évaluation :

5

I put more gas I the truck than what was in it. The worker told me I would be charged 12,5 for gas. I questioned it and she told me I had to call uhaul. There was a 1/2 tank when I got it. I have a pic of the gas Guage and it is well over 1/2 tank when I turned in. I should have not been charged for gas.

Évaluation :

1

The employee was rude, never wants to hook up trailers , I am disabled and cannot do it. They don't want it dropped off after 5 even if we get help to unhook it . We use it only because it is convenient.

Évaluation :

3

I really didn’t need a 26 ft but that’s all that was available

Évaluation :

5

Very fast & friendly service!

Évaluation :

4

Our unit was missing the furniture pads and dolly

Évaluation :

3

I ordered a utility hand cart to go along with the truck and this location doesn't carry add-ons. I had to go and buy a hand cart to move the heavy objects.

Évaluation :

2

I was told if I only had the uhaul one day that's all I would be charged. I was still charged for 2 days and out was marked wrong in the system

Évaluation :

1

Only women to hook up trailer had to draft some guy to help. Did not inform that they closed the u-haul at 5 pm and didn't want to take it at 5:20. Very poor accommodations for a uhaul. Trailers need to have jacks on them to ease hooking up.

Évaluation :

3

The windows were so dirty,I had to clean them, the inside cab could have been cleaner, it had an odor so driving 4 hours with that odor was not fun.

Évaluation :

5

Very friendly customer service. Will definitely use this location again.

Évaluation :

1

Not park Overtop broken sharp stone and don't say you'll get your 100 dollar "deposit" back when you drop it off if you don't get it back. Also did no walk around to show my what was already known to be damaged on truck. Very unprofessional.

Évaluation :

5

I first tried to rent from the Ripley location, the man was rude because I apparently interrupted his lunch. He then made me wait until he was done eating then told me he didn't have a 26ft truck to call the ravenswood location I said i would and id be right back and he said we'll I have to get my kids. The ravenswood customer service was great! I did not however receive the dolley I requested.

Évaluation :

4

tried to drop it off at the original drop off location after hours and your app didn't work, that was extremely inconvenient. Also the site I ended up dropping it off at doesn't show up on your website or app.

Évaluation :

4

It was fine, covenient, friendly, helpful.

Évaluation :

5

The lady at Exxon checked us out and was super helpful and she was working the entire store by herself. She done a great job. Made our project much easier.

Évaluation :

2

We had nothing but trouble with U-Haul from the first phone call. The dispatcher told us the truck I wanted was there but it wasn't when I got there. Also told me there were no car dolly's and there were three. Multiple lies were told over the course of my dealings with U-Haul. I then set it up to pick up the car hauler in Weston, WV. I called and verified it at the location and they said yes we have it. Later dispatched called and said they don't. Then they said they were closed. I said I just talked to them. He then said that they are not trained to sell it. Then he hung up on us. Unbelievable customer service. Never had trouble before with U-Haul. It was a nightmare. The cost is also terrible for what we received. Then to top off all the trouble I had with picks ups I had a blow out on the freeway in Benton, Arkansas. Awful. Just awful.

Évaluation :

2

We had nothing but trouble with U-Haul from the first phone call. The dispatcher told us the truck I wanted was there but it wasn't when I got there. Also told me there were no car dolly's and there were three. Multiple lies were told over the course of my dealings with U-Haul. I then set it up to pick up the car hauler in Weston, WV. I called and verified it at the location and they said yes we have it. Later dispatched called and said they don't. Then they said they were closed. I said I just talked to them. He then said that they are not trained to sell it. Then he hung up on us. Unbelievable customer service. Never had trouble before with U-Haul. It was a nightmare. The cost is also terrible for what we received. Then to top off all the trouble I had with picks ups I had a blow out on the freeway in Benton, Arkansas. Awful. Just awful.

Évaluation :

3

took 40 minutes to get processed