Customer Reviews for Paradigm Automotive
(U-Haul Neighborhood Dealer)

807 évaluations

310 W Laurel St   Brainerd, MN 56401

(218) 297-0005

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 7/4/2024: Fermé
  • 7/5/2024: Fermé

Services dans cet établissement :

Pour nous contacter

(218) 297-0005

310 W Laurel St
Brainerd, MN 56401

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Heures d'ouverture spéciales
  • 7/4/2024: Fermé
  • 7/5/2024: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry P 
Évaluation :
3

Actually count the moving blankets. I was told I got 24, (2 packages, 12 each) but turns out there was only 6 in a package. I was scrambling for extra old blankets & towels to pack my truck. Not appreciated.

DAVID H 
Évaluation :
4

Doors were locked before closing time when I showed up to pick up a truck. The app took awhile to get through and they had to call someone to verify my identity. Also a lock was on the back of the truck.

Kale C 
Évaluation :
5

Very nice location clean

Matthew H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L 
Évaluation :
5

Personnel were very helpful and nice

Lemuel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert n 
Évaluation :
2

The drop-off location was closed early due to the holiday weekend. One worker was on-site but was unable to help.

Tracy M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Linda K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee P 
Évaluation :
5

All went very well

Dan J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L 
Évaluation :
4

The first contact we had my wife walked in to the Paradigm location to check on renting a trail. She was told by an employee nothing could be done in person, everything had to be done on line. We did the online process. Got the call to verify on a Friday was told had to lock down on one in one of two towns both 35-40 miles way, then had to call Monday hoping to get it moved to the Paradigm location. Everything worked out, everyone I dealt with was very helpful and polite. When I return the trailer to Paradigm I asked about the process for future rentals and was told, could be done in person, call the location or do it online. My complaint I guess is we're not big online people, and being told that was the only way. Then finding out it could have been taken care of in person at the first contact . I dealt with Patrick on pick-up and return at Paradigm very helpful and informative.

Tim O 
Évaluation :
3

Truck was dirty inside and cab. Found beer caps, smelled like booze inside cab. Lots of white dog hair??Not good location for disabled or elderly. They have a field n u walk n find ur own truck. They are parked very tight. I asked for a dolly. I said it'll be hard for me to drag it across the field n put in. Guy at counter replied" oh it's easy ur truck has a ramp" he offered no assistance cuz they very busy, phone ringing , multiple customers in line. Apparently 2 workers weren't there. Yeah won't go bsck there.

Sarah P 
Évaluation :
5

Not a thing. If they are treated as well as I have been they should be totally satisfied.

Jay D 
Évaluation :
5

Contactless return via the app was also quick and easy.

Timothy M 
Évaluation :
5

Outstanding customer service.

ROBERT W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D 
Évaluation :
5

Make sure the rental is clean beforehand. Ours was very dirty when we picked it up. We left it the way we found it.

Benjamin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK E 
Évaluation :
5

Nothing everything was perfect.

Gregory Y 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D 
Évaluation :
2

The pick up process was terrible. The app wasn't working correctly and I couldn't check in. I called customer service and they had a 30min wait time to be helped. Once I finally got through that process and got the code to the lock box, it ended up being the wrong key for the truck as it didn't fit. It then took us even longer to figure out that process as well. Overall, not a good experience and it put us way behind.

Sandra B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W 
Évaluation :
5

You don’t have o do anything the customer service I get every time is awesome they make me feel like I am part of them actually I called this time almost close time and the gentleman took my call with patience and waited for me

Juan A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B 
Évaluation :
5

Staff was professional and attentive.

Lisa N 
Évaluation :
2

The key left for me was the wrong truck I also had no dolly I paid for. I would like a refund of that if possible

Kayla A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S 
Évaluation :
5

No problems, every thing went well.

brian a 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joel B 
Évaluation :
5

Quick and fast process,I was on the road in 10 minutes after showing up. I did reserve online a couple nights before hand.

Burt B 
Évaluation :
5

Only thing was there was lights out on the trailer a couple side markers and a taillight blinkers and brake lights worked I used it during the day so wasn't a big deal for me I'd still use this location

Jessie C 
Évaluation :
5

The Uhaul App was down while I was returning it, the gentleman at the counter was very helpful and gave me his card in case I was charged for a late return.

Bryan B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kelly C 
Évaluation :
2

When a person reserves a uhaul from one location that location SHOULD NOT CHANGE. It is uhauls responsibility to have it at that location. When we booked for Brainerd we got a text saying we had to go to Pequot Lakes. That would have been an extra 75 miles because they rented our booking to someone else. That's not right.

Ken B 
Évaluation :
1

First of all, you gave me a truck that was one hour away from the location I requested. Then, this location is not open on the weekends so I had to do everything online. It took us half an hour to do the online check in process. And then, 10 minutes to get the key out of the lock box. We are in Minnesota, it's cold in Decembers The lock was frozen and we had to work it over for 10 minutes to get it unlocked. Maybe don't allow places that won't open on the weekends to be Uhaul locations. Or make them out the keys in an entryway. I would give negative stars if I could. And I would never recommend this place to anyone who needs to move on the weekend.

Scott M 
Évaluation :
2

When I drove off with the U-Haul truck, I noticed that the dashboard said I had a low tire or tire. This warning continued until I arrived home. I looked at the tires and did not find any of them obviously low. I was trying to figure out how to fill the tires, but it was getting dark. In the morning, the warning did not come on, so I don't know what was going on. Also the contract said I ordered safe move coverage at $48, when in fact I ordered $30. At the time I signed the agreement, I was not told I would be expected to have the U-haul app installed on my phone, so I could fill out the form and take a picture of the grounds at the time of return of the truck and the key.

Patricia R 
Évaluation :
4

Disappointed that vehicle was covered in ice and no equipment to clean windscreen and mirrors

Ian C 
Évaluation :
5

Very helpful, pleasant, knowledgeable customer service rep. Appreciate the ease of 'getting on the road' with lots less paperwork. Trailer was in good operable shape. Definitely recommend Paradigm Automotive!

LEE D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C 
Évaluation :
3

Equipment was old, but operational. Cost seemed excessive. Twice what we paid in the spring. We will probably not be using this piece of equipment again. It would be cheaper to drive the vehicle vs tow dolly.

Tom T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce D 
Évaluation :
5

Very nice and superhelpful

mark c 
Évaluation :
5

Great staff and always friendly

Anthony W 
Évaluation :
5

We've rented from Paradigm multiple times and it's been nothing but easy!

Andrew M 
Évaluation :
5

Ensure trucks going out are maintained

rod b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lois H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan D 
Évaluation :
5

Great to work with!

Shelica s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R 
Évaluation :
5

Awesome U-haul site!

Paul G 
Évaluation :
5

They got me in and out very quickly.

Michael H 
Évaluation :
5

Paradigm auto has great customer service!

David K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF N 
Évaluation :
1

When a CUSTOMER PAYS FOR YOU TO PUT THE EXTRA RENTAL EQUIPTMENT, PUT IT IN THERE FOR THEM OR GIVE THEM A REFUND!!

Caitlyn B 
Évaluation :
5

Fix the pickup process

DIANE D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg J 
Évaluation :
5

We were a little late in on a Friday afternoon at close and the staff went above and beyond to stay late and help us out. Kudos!

Julie P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophie O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dennis M 
Évaluation :
3

It was difficult to figure out the pickup information to get started and to drop off. It was a Sunday, so we could not speak to anybody, so we figured it out on our own which took nearly an hour of our pickup time, which began around 9:00 and half hour to figure out how to drop it off. It was frustrating. But eventually we figured it out. It shouldn't be that difficult and so time consuming.

Elizabeth B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alison B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liz O 
Évaluation :
5

Rental was quick smooth and Customer Service was FANTASTIC!! Thank you and keep up the Great Work!

brent h 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Aaron G 
Évaluation :
5

Person that helped us did a great job. Very easy to get and return trailer.

Brian B 
Évaluation :
5

I rented a trailer and service was great and location. But there were like 20 trailers there and i seriously got the crappiest one out of them all. Rusting paint chipping. Was not clean. I don't understand out of all the trailers I got the one that was in the worst condition and shape? Is it by random that they are chosen? I was kinda baffled by it. The only one and I mean the only one that you couldn't read the numbers on and the only one dirty and paint chipping?! I had to put my camping stuff in there and food and just in general pull it a distance and back and seamed kinda rough on everything. All the other ones looked brand new? It was actually embarrassing how it looked and like I said there were seriously 20 other ones that looked at least 90 % better. I even bought a hitch and an electric hook up from the store coating almost $40 more and I purchased insurance immediately no questions asked also drive a nice suburban with full coverage. I felt a certain way spending all the money no questions asked and received a rusty paint chipped dirty trailer……….. so ultimately was thankful it was in a great location and service was excellent but felt like I got shorted big time. I never complain about things but just wondering why this happened. The Guy definitely could see and hear me say that the trailer was a disappointment compared to what i thought I was renting. He did nothing about it. Again just confused of why I paid top dollar and got crapped on. I returned it cleaner than it was also. Merci

srah s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kennedy N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly T 
Évaluation :
4

I didn't go inside as I dropped the trailer after hours.

Bruce B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita B 
Évaluation :
5

Very helpful. Prompt service.

Pete S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE S 
Évaluation :
5

Excellent staff. Jordan and Patrick and Kaitlyn are great and they provide excellent customer service. The entire staff is well knowledgeable about Uhaul trucks and equipment.

david l 
Non les évaluations ont été soumises pour cet établissement.

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