Customer Reviews for Days Inn
(U-Haul Neighborhood Dealer)

Évaluation :

5

Superb service, friendly, efficient and unusually courteous. Trailer rented was in excellent condition. Such a refreshing experience, thanks so very much, Robert and Tonja Durre

Évaluation :

5

The gentleman that helped us get the trailer and hookup. His customer service was amazing and went out of his way to help us find an auto trailer.

Évaluation :

3

I will buy a truck next time. You never know what a uhaul costs until there finished adding charges

Évaluation :

3

The truck needed an alignment, luckily it was able to drive with the wheel offset. The drop off location that I was given was not an official drop off location so I went through the entire return process only to find out that there was no drop box and that the company that I was given to return the truck to does not work with UHaul. Found out there was a UHaul center 900 get away, went there to avoid the truck getting towed from the address I was given, then talked to the employees at the UHaul center who said no that's not right but we can't do anything, you're going to have to call customer service. So I spent 45 minutes on the phone trying to get someone to help me get a new drop off location without being charged because this was not my mistake. All together an extra hour out of my time was lost because I had to correct this mistake so that the truck didn't get towed or I get charged for it not being At the address I was told to leave it at. The process up to this point was very easy to figure out and very convenient but I am dissatisfied with the fact that UHaul is giving a rental drop off location that is not an official drop off location.

Évaluation :

2

There was no one there trained to help with this rental. They were very nice though and tried their best. Your online website is very unfriendly to use for folks not used to using them. Returning the truck was much easier though. Pleased with the cleanliness of the truck but it gets horrible gas mileage. Also, the price per mile is too expensive.

Évaluation :

4

The phone number I was given to call when I arrived at the drop off was not answered so I had no choice but to lock the keys in the truck to prevent theft of the truck. Other than that it was a better place to have to drop off U-Haul's property. Safer

Évaluation :

1

The location was not helpful. The truck was dirty, and gross.

Évaluation :

1

The location is somewhat hard to see from the road. I checked the van in on Saturday and they had not confirmed that. I had to call to confirm it was checked in on Wednesday. Very poor service. However, I spoke with an agent named Kevin on the phone. I cannot say enough positive things about him. He was incredibly friendly and understanding. He was able to resolve the issue quickly and to my satisfaction. Kevin saved my experience from being 100 % negative.

Évaluation :

1

Office open no one insight. A person that live there had to call the owner so my husband could ask him about checking in the auto transport. We rented on Friday the 13 rented it Saturday the 14th. He denied having in the possession until I told him you talk to my husband on Saturday you told him to park it in the parking lot and you would take care of it. But didn't until I call the owner again Monday morning stil didn't check it in until late evening Monday the 16th of August

Évaluation :

1

I was guaranteed a pick up at 0800 at a different location, they called me in the morning and switched it to this location for pick up. I arrived at 9:15 so they would have time to process previous return. There was no one at the location, it took 3 phone calls and a hour wait to get it straightened out. The truck was on 1/8 tank of gas or less with 22 miles to empty . There was also a sign posted about $50 off guarantee if truck not ready as promised. Well I didn't get $50 off

Évaluation :

1

Only use drop off points where the business is not curr6being turn down or is a bad state if disrepair.

Évaluation :

1

Location is a tan down hotel that looks like a drug deal is about to happen. The manager there was in his car collecting hotel fees like dealer. No paper work or professionalism at all. I would rather carry my stuff across country on my back than rent from uhaul again

Évaluation :

1

Smelled like vomit and extremely dirty and sketchy

Évaluation :

5

Easy to Drop off

Évaluation :

3

I made the reservation online , I had to wait and call to get someone at trailer location then go to their other location to finish paperwork.

Évaluation :

1

Nobody there. Phone to call employee did not work. Nasty hotel to drop off at. Hard to drop off a 20 ft trailer plus car dolly. Paid cash to rent so how do I get my $100 back?

Évaluation :

2

They do not have the furniture or appliance dolly and did not bother to tell me when they called me 4 hours before the scheduled pickup asking me to pickup the truck at a different location, which I did.

Évaluation :

1

Noone present had to drop trailer myself hurt my back

Évaluation :

3

It took the agent multiple attempts to enter information and have me on my way but your website kept him from finishing the last steps so he would start over. Furthermore the dropoff options are a joke since it would not let me chose .And who wants to lift the tongue on these trailers ? I will check competition next move.

Évaluation :

3

Had to call uhaul area manager to close out over the phone. No one in lobby. Near interstate and easy to get to.

Évaluation :

1

He charged me another $56. I have contacted your customer service department on July 25. They committed to get back to me in 48-72 hours. I have not heard back from them. Your customer service line keeps me on hold for extensive times.

Évaluation :

1

John was not there in my time to pick up the truck and trailer. I ordered a 20' truck 2 weeks prior and they couldn't deliver! It made my move much more difficult with having a trailer and not proper size of truck.

Évaluation :

5

John Patel is a great asset for U Haul and our business. Thanks

Évaluation :

1

I have got Uhaul several times. The trucks are so clean and nice I would eat off the floor... but not this truck. First off, windshield was cracked. There was soda splattered all over the inside. The windshield was nasty dirty. There was cigarette ash in the cup holder, and finally the inside was muddy as hell!

Évaluation :

5

Good job

Évaluation :

5

Excellent customer service

Évaluation :

3

The pick up location was dirty and it took a long time to get someone to get the truck for us. Although when the guy came he did apologize for being late and was very nice. The location was a little sketchy as well.

Évaluation :

5

I would recommend this location to anyone and everyone that wants phenomenal customer service. They will do whatever they can to earn your business. Great staff wonderful people. Merci

Évaluation :

5

Very friendly and helpful,would reccomend to anyone needing trailer or truck rental

Évaluation :

4

Faster computer would be helpful.

Évaluation :

5

Went above and beyond to make sure i had the exact piece of equipment as i requests. They didn't have to but drove 45 minutes to get the trailer i needed. Best customer service. Go to them you will not be disappointed.

Évaluation :

5

When I made my reservation online I deliberately selected no insurance I was only towing a truck 73 miles I didn't need it was an old truck. When I showed out to pick up the trailer the system had changed my selection to adding the insurance? that's a scam U-Haul should not do that to people if I wasn't paying attention I would have had to pay for the insurance. because of the suggestive selling of the clerk I went ahead and got it but felt pressured but now I regret it because realizing that U-Haul scammed me by altering my selection after I made the reservation. The reservation when it's made online I should get a copy of all the things I checked but I don't so the U-Haul computer system is programmed to add on the insurance even though you didn't want it. If I wasn't paying attention I would not have caught it.

Évaluation :

1

The owner tried to hook-up the trailer at a 90 degree angle. This is insane. I refused to hook-up the trailer this way. The owner them became very cool. I will never rent from this place ever again.

Évaluation :

5

Very friendly people and their new location is also in a great spot right next to Don Pedro and across from O'Reily. Customer satisfaction is their number one priority.

Évaluation :

5

went above and beyond being helpful. extreamly wonderful people to work with.

Évaluation :

3

It was fine - It seemed a little odd arranging a U-Haul at a Hotel front desk.

Évaluation :

1

Difficulty with contract When I scheduled on phone I asked for 1 day my contract came back as 2 days I was scheduled to have insurance which I did not want and no one had ever asked me if I wanted insurance He had me initial the gas tank as being 9/16 full but when I looked at the gas gauge it was less than 1/2 tank When I inquired at the desk about the gas I got the same answer I got when I inquired about the insurance and the 2 day instead of the 1 day rental; "who ever made the reservation did it" There was no sense of taking responsibility. I returned the car at 6:40 PM. They said they closed at 7PM. When I asked for a receipt I was told the representative was eating his dinner and he will email the receipt. I said I will wait for him to finish his dinner to get a receipt After 15 minutes of waiting in the lobby the representative showed up and asked for the keys to go look at the truck. He then came back and told me he would email me the receipt despite me waiting for him to eat his dinner so I could get a receipt. Overall the customer service was terrible. Also, if you are going to have people initial what the gas tank level was and what the starting mileage is then the customer should get a copy for their records. None of the paper work I was given had this on it. I think in terms of simplifying the gas return, the truck should start with a full tank rather than having to judge whether your back at the 9/16 of a tank you were told you started out at.

Évaluation :

5

The hotel staff were very friendly and the hotel very inviting and John and Darshna were very accommodating. I would highly recommend this place to everyone and anyone that is needing a uhaul. THE BEST ONE IN TOWN.

Évaluation :

4

The desk clerk was the only one available and she was unfamiliar with doing the paper work. I had about a 30 minute wait while she contacted somone to walk her through the procedure.

Évaluation :

5

Very good experience--John was very helpful and accommodating.

Évaluation :

3

Make sure the contract is up to date they called and said I didn't leave the fuel level at correct level. When I dropped it off it was higher than when I picked it up

Évaluation :

3

The manager (John) at the Effingham location was very helpful in arranging the truck rental on very short notice. He was great to work with.

Évaluation :

3

Just a parking lot next to Days Inn.

Évaluation :

4

Can't think of anything. We got checked in and on the road very quickly.

Évaluation :

3

It was hard to find due to the fact that there was no U-HAUL sign to indicate where to drop off the truck. Truck was not inspected at time of drop. Was told that there may be additional charges to my C/C. Mileage was less than the amount allowed and fuel was at least at 1/4 of a tank more than when I drove it off the lot in Saginaw, Michigan. Would have liked the young lady check everything before I drove off. Thanks

Évaluation :

1

They didn't have the truck I requested well in advance I had to pay 14,99 for insurance that I never wanted. I will never use uhaul again. After this experience I will go elsewhere for truck rental