The Winfield drop off was not open at the time I was scheduled to drop it off. Since it is also a truck stop I took the U-Haul truck to drop it so that I would not be charged an additional amount. No one at the location at 8:00 was able to check the vehicle in, so I came back at 10:00 when there was supposed to be someone present. I was told the person I needed to check the U-haul in had worked the night shift and would be in later. I said I needed to check it now and so reluctantly they called and got someone to check in my vehicle. When he arrived he told me he did not check in rentals only rented them. He also said the truck was blocking his dumpster. He also told me I owed an additional $59 because I didn't have the vehicle there at the proper time. I refused saying it was there, but he was not. The situation was resolved. He called someone and did check in the truck. I do believe if I had worked the night shift I would have been tired and not thinking cleaning, but if his business hours on his website say the U-haul hrs open at 10:00, scheduling should not have scheduled a return until 10:00. The left hand needs to know what the right hand is doing.
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Charged me an extra $20!
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