Customer Reviews for Paradise
(U-Haul Neighborhood Dealer)

Évaluation :

1

They charged me for equipment that I never received. (Utility Dolly, Appliance Dolly, and 6 blankets.

Évaluation :

4

Excellent service à la clientèle

Évaluation :

5

Excellent and professional service provided at pick-up and drop-off. No changes needed

Évaluation :

3

Clean out the trailer

Évaluation :

1

Equipment i rented was dirty enough that at the next location they attempted to charge me for the mess left within the truck. I didn't even use the inside of the truck I used it to tow a trailer. Your website let me put a reservation down on a piece of equipment that didn't exist and then this location had to cancel the rental and didn't ask when I would like to return it resulting in me being charged an additional $130 for being over time on the return. I explained this to the drop off location and they were unable to help because I didn't rent it at that location. Who the heck rents a truck and trailer and makes two different drop off times 4 hours apart?

Évaluation :

2

The rental truck's gas cap was missing. I only used the truck for 12 miles (a brand new GMC was following with an accurate Odometer which verified the mileage). When returned to the rental store they had my mileage at 20 miles. The mileage was 60 % higher than actual. I'm truly glad it wasn't a long distance rental. I won't recommend U-Haul in the future.

Évaluation :

3

Nice return system

Évaluation :

3

Business is a vape (THC-A and Delta-8), smoking (pre-rolls), and lottery store primarily with U-Haul as a secondary business. Ok drop-off point but they only had one truck and one other trailer (car hauler) and doubtful if they have any moving accessories like pads, dollys etc.

Évaluation :

1

The truck was dirty inside we couldn’t move anything because the back of the u haul was dirty and smelled so bad so we had to drive all the way back to change the trucks then when I went to return the truck I had to wait almost over 30 minutes and only got $37 back I wouldn’t recommend this company they don’t pick up the phone

Évaluation :

2

The truck was not clean and it didnr have a dolly or the cushions on board to use

Évaluation :

5

Very warming and helpful the service was excellent I will use them again

Évaluation :

2

Customer service. Not have at a smoke shop. Maybe they need more training.

Évaluation :

1

Theft of my money

Évaluation :

4

S.O.

Évaluation :

1

After finally finding the drop off location in a vape shop in a residential area while it was pouring rain outside they told me to unhook it behind their store. Not being really familiar with the removal process of that particular trailer I stood out in the rain completely soaked while the owners (?) of the shop watched, then finally came over to lend a hand. Not exactly the customer service I am used to from U-Haul and I have used your business a few times.

Évaluation :

2

Don’t recommend Paradise

Évaluation :

2

Pickup Location employee needs to learn how to provide acceptable customer service. Once the U-Haul Reservation Dealer (Mr. Ben) told me where I would be picking up the Rental Truck at Paradise, I decided to visit the store and see the truck that we would be renting. I tried calling the store earlier and could not get an answer from the phone number that's posted on the U-Haul Truck Reservation sheet. As I approached the counter at Paradise and realized that someone was on duty, I had a few questions and the lady remained seated and her attention was more on the cell phone screen verses what I What I was asking. Since she seemed non caring, I went out side and looked the truck exterior over myself. From that point on if I had any other questioned, I contacted Mr. Ben down at the U-Haul Dealer on N. Valdosta Rd near I-75, Valdosta GA. I originally was going to rent a Penske Truck, however, Mr. Ben's salesmanship and professionalism left little room for me on choosing the best rental purchase. Without a doubt I choose U-Haul. If another customer comes to Paradise, the employee should stand up and greet them as you care and want to provide excellent customer care. Do not remain seated with legs crossed and appearing to have more attention on your cellphone instead of the customer concerns. Also snobbish answers turn customers away from this place of business. Also at pickup the Supervisor was told about the employee's prior demeanor. The Supervisor swept all the sand off the cab flooring. When I got the truck home, I found candy paper wrappers and balled up toilet/tissue paper on the floor behind the center seat next to wall. Customer care and ensuring the trucks are clean.

Évaluation :

5

The young lady who assisted us is awesome! She was friendly, knew everything about her business, and handled everything professionally and promptly. She deserves recognition and reward for her excellent customer service!

Évaluation :

5

Convenient and easy to get to.

Évaluation :

3

Everything all good! Keep up the good work

Évaluation :

5

Very efficient and answered all our questions.

Évaluation :

5

The girl was very helpful after the first appt we made fell through she got us in and out with what we needed...

Évaluation :

5

Easy after hours drop off.

Évaluation :

3

Did not secure the dolly behind truck. Keeps slamming during drive . Return process could be better.

Évaluation :

1

When a vehicle is returned it should be documented that day! not days later and then charge the renter for those days

Évaluation :

1

Personnel was very helpful, however no one at the location can help to unhook the uhaul.

Évaluation :

5

After 30 minutes on a tight s heckle I was unable to complete the online check in due to your website. I also tried the app. Neither worked. It was extremely frustrating.

Évaluation :

1

We still have not gotten our paperwork from them - the place was hard to get into - the trailers that were there are not taken care of - would NOT recommend.

Évaluation :

3

Left U Haul cleaner than when we picked it up. Vehicle stunk like smoke. Renters shouldn't be allowed to smoke in the vehicle.

Évaluation :

5

very pleasant rental agent assisted me

Évaluation :

5

Did not interact with any personnel. Key drop box clearly located with well lit parking lot and clear U-Haul drop off site.

Évaluation :

1

I ordered my rental for 6:30pm on Saturday. When I arrived they did not have my rental available and said I'd have to come back the next morning (Sunday) after 9am. So I didn't get my truck until 15 hours after I requested it and was still charged the same rate despite only having the rental for 6 hours vs. the 24 hours I had originally requested.

Évaluation :

4

This was not my original pickup location. The original location did not have the 15-foot truck I reserved even though the U-Haul system showed them having two trucks available. U-Haul customer service did a good job finding me a 20' truck at the Paradise location. Caution: if you're reserving a truck, dolly and blankets for pickup at a non-corporate location plan on the dolly and blankets not being there. U-Haul should fix this.

Évaluation :

5

Great service! Savannah was so helpful and very informative with my questions.

Évaluation :

2

Horrible driving experience 4 hour drive! Windshield wipers made visibility impossible to see. I had to drive without wipers on or drive completely blind. The alignment was off by 45 degrees. I had to turn my wheel to the left in order to stay on the road straight! Near miss accident were throughout the whole trip. Received truck with barely any fuel. Spent 55 dollars on gas with 2 stops. Truck drinks gas too quick. Got gas 2,54 and 2,69 per gallon cheapest in Georgia

Évaluation :

3

The agent didn't check the number of blanklet covers in the truck and when I returned it it was short 1 blanket and the agent didn't believes me and charged my credit card for the lost cover and the truck not being washed because if the bugs and dust on the outside of the truck and also she was trying to charge me for the truck not being full I returned it in the same level of gas that was checked out by the first agent in Valdosta, Ga . I call customer service to correct the charges by the manage of finance hasn't contacted me back as of yet from yesterday contact with customer service agent that took my complaint. The agent located in Delray Beach, Fl was very rude and unpleasant to deal with.

Évaluation :

1

Don’t lie and charge me extra

Évaluation :

3

It was in a super ghetto area and the smoke shop it was based out of sold drugs….not really an environment I'd want to rent from again. They also didn't have some of the equipment that we needed.

Évaluation :

5

This guy was amazing. Very sweet, accommodating, and uhaul was very clean.

Évaluation :

5

Sweep cargo floor, clean ALL cargo walls, spiffy up cab and get engine tune-up because idle was HIGH!

Évaluation :

5

Although the van I rented was clean it did have an odor of dog poop in it. Faint but it was there and the passenger side seat was covered in what I assume was dog hair.

Évaluation :

3

Clarity on where the pickup location is, the parking lot is located behind the location and is hard to visualize when your looking from the front of the building.