Évaluations des clients Park Hills Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Park Hills Self Storage

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Dan A.
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Le client n'a pas laissé de commentaire.

Rob K.
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Le client n'a pas laissé de commentaire.

Anastasia C.
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Always Friendly, professional customer service! Thank you!!

Taylor N.
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This location is basically a dirty storage unit. The woman who assisted me was not very interested in customer service. I picked the same location for pick up and drop off and was originally told I could do it. The night before, I received a text that I would not be able to park there because there wouldn't be space. There was nothing but space, the entire lot was empty. My move ended up being so much more complicated because of this uhaul experience.

Renee N.
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The parking lot is full of craters/potholes. The office is old and dirty looking. It was quick and easy. The woman checking me in and out was nice. I didn't have to touch anything but the doorknob coming and going would like to see more sanitizing of doorknobs and trucks. Clean the steering wheel and door handles and maybe leave a check list that it was completed.

JOHN V.
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Le client n'a pas laissé de commentaire.

Keith C.
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Le client n'a pas laissé de commentaire.

Lisa D.
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Le client n'a pas laissé de commentaire.

david D.
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Le client n'a pas laissé de commentaire.

Christopher W.
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Probably nothing can be done but the truck smelled like cigarettes really bad. The staff was helpful and provided quick service.

Stuart H.
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Le client n'a pas laissé de commentaire.

Richard F.
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Le client n'a pas laissé de commentaire.

Todd B.
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Le client n'a pas laissé de commentaire.

Robert L.
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The location is very difficult to get in/out of especially with a trailer. The staff was extremely helpful and with out them I probably would have gotten into an accident due to the location. In the future if I have to drop a rental in the KY area I will select a different location.

Cheryl S.
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Le client n'a pas laissé de commentaire.

KENNETH D.
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Le client n'a pas laissé de commentaire.

Gregory B.
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The overall experience was very good. The staff was friendly and the check-out/in process was very simple and quick.

Bernard L.
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Attendant was not wearing a mask inside. Attendant insinuated the uhauls were not disinfected between reservations even though covid was present in our community. Attendant did not seem to respect 6 foot social distancing guidelines. U-haul smelled like an animal had been in it before the reservation.

Stuart H.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

Susan B.
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I arrive just as the sun was setting. The parking lot is too dark for nightfall and there is one massive lot hole in the lot.

Racheal M.
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Le client n'a pas laissé de commentaire.

Katelyn A.
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First time using a u-haul and moving and had an excellent experience. Pick up and drop up were super easy. Truck was easy to drive and was able to haul all my needs.

Brent J.
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When I made my reservation, I was supposed to drop off downtown Cincinnati, instead I had to drive to Park Hills, KY, costing me approximately 13 minutes additional drive time! Overall, my experience was NOT good.

LYLE T.
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Le client n'a pas laissé de commentaire.

Jonathan R.
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Le client n'a pas laissé de commentaire.

Stuart H.
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Le client n'a pas laissé de commentaire.

Grant L.
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Scary poorly lit renovated motel.

Dennis A.
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Le client n'a pas laissé de commentaire.

mIAH I.
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Manager was very kind and helpful

Michael H.
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Le client n'a pas laissé de commentaire.

paul L.
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worked well fast puckup,drop off

James L.
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Le client n'a pas laissé de commentaire.

Simon W.
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Le client n'a pas laissé de commentaire.

mIAH I.
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She person that worked there was wonderful. She was kind and professional. I would rent from her location again (which could happen since my daughter is in college close by).

Bradley M.
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Le client n'a pas laissé de commentaire.

Donald E.
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No improvement needed.

Grace T.
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Le client n'a pas laissé de commentaire.

Susanne D.
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Nothing whatsoever-Donna is always a pleasure to work with.

Jacqueline F.
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Staff was excellent. Just keep up the great service.

Judy C.
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Le client n'a pas laissé de commentaire.

JAMES W.
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First of all you need to educate you customer service people the difference between a car transport and a car dolly. Because we had an order for a car transport which was supposed to be a dolly. Thank God we called to verify the day before we left. Then we did get the dolly at this location but it was a three hour round trip to get it. And we were told we would be charged a flat rate of 200.00 for our trouble, but was charged a deposit of 75.00 cause we didn't you our card. So needless to say we were not happy. But we also decided to just drive our car from now on cause it is no Hassel then

John D.
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Le client n'a pas laissé de commentaire.

Nicholas S.
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Quick and easy way to get a moving truck.

John K.
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Service was excellent. Location is convenient, but needs some TLC to be more enticing.

Devin L.
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Location was not open, had a sign on door written in sharpie marker that they were closed. Then it took me over two hours to get the vehicle with a rep over the phone.

Stuart H.
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Le client n'a pas laissé de commentaire.

Judith R.
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Le client n'a pas laissé de commentaire.

Rodney S.
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Le client n'a pas laissé de commentaire.

kathleen T.
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Le client n'a pas laissé de commentaire.

Caitlyn S.
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The attendee on site was not helpful at all. She was a little rude and didn't seem to really know what she was doing. She completely cancelled my reservation and created a new one and changed the drop off location without telling me. She also could not get the trailer on my hitch so my dad had to to it himself.

RACHEL K.
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The self pick-up didn't work as the UHaul website was down, so the process to pick up the UHaul took quite awhile.

calvin M.
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I've never had a bad experience with uhaul until yesterday. From the start I had to pick up a truck that was completely out of my way. This wouldn't have been a problem until the paperwork I received didn't match the truck I received. So I had no idea where my mileage stood. Then when I tried to return the truck, the online drop off wouldn't let me check the truck back in. It kept saying the milage was lower than the original mileage. So, in order to return the truck I had to call several different places and eventually drive back to the drop off location. Then I found out that now I had two trucks on my online profile. Eventually I got through to the uhaul main number and received an excellent rep who fixed it. This was a major headache during an already stressful time of moving.

Judy R.
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Le client n'a pas laissé de commentaire.

ambriehl C.
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Better customer service and clear communication. I wasn't told that there was a fee for an employee to help attach my car to the dolly and after paying the employee did very little to help (I ended up having to do it myself). I would pick another location to work with if you're wanting helpful service.

JAYSON J.
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The lady was extremely friendly and helpful! The only trouble was checking in online to have no contact. You're website is shit and slow! Other than that, my in person experience was great

Ward M.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Jack S.
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Le client n'a pas laissé de commentaire.

Thomas E.
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Le client n'a pas laissé de commentaire.

Karen D.
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Le client n'a pas laissé de commentaire.

Emilio R.
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Truck smelled like cigarettes but attendant was nice.

devin W.
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Le client n'a pas laissé de commentaire.

Douglas J.
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Le client n'a pas laissé de commentaire.

Joseph G.
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Le client n'a pas laissé de commentaire.

Kenneth S.
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The staff was very courteous and friendly.

Robert P.
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Donna did a great job arranging for the trailer for us! Thank you!!

Dylan S.
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Le client n'a pas laissé de commentaire.

Thomas A.
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Le client n'a pas laissé de commentaire.

Daniel C.
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Le client n'a pas laissé de commentaire.

Jeannie C.
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Rachael waited on me was super sweet.

Aaron N.
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This was my second time at this location and the lady working has always been very helpful and friendly

Jackie W.
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Our new company has rented trailers qt(7) times over the last 7 months and the last Qty (3) times we turn them in on or before the due dates and time and each time we receive an email from uhaul saying it's late or not returned. This is ridiculous and frustrating. This last bill was for more than what we agreed to. Regards Serendipity for the Home.

Thad B.
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The U-Haul app is slow and unreliable. The remote "review process" was slow, and the agent unresponsive to questions.

Frank H.
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Le client n'a pas laissé de commentaire.

Mona H.
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Le client n'a pas laissé de commentaire.

Marty H.
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Le client n'a pas laissé de commentaire.

Gail F.
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I personal love them I've used them the last few times I've moved an wont go anywhere else to rent from staff is amazing

Jo Ellen J.
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Donna the office representative was very courteous and helpful. She was very pleasant and customer oriented.

lisa K.
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The staff in Park Hills helped me and answered all my questions. Returning the equipment was quick and easy and they worked with me to ensure my moving ordeal was simple and stress-free. I would use their service again and highly recommend to others.

Sally G M.
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Le client n'a pas laissé de commentaire.

Beverly H.
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The online rental was awful sat waiting in the cold had to call several times to get the lock bocks combo to get keys it took over an hour nobody had a clue and my credit card was charged and was told it wasnt

Nellie B.
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Very nice person. New equipment. Only problem was ER break kept sticking.

Amber H.
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Getting this uhaul made it so much easier to move. We got the 15 foot truck and it was clean and alot bigger than I thought it would be. The staff was very friendly and polite. We were suppose to have the truck back by 3 but we were running a little late and when I called, the woman I spoke with was so nice and told me that it was ok and to just take my time.

Rachael F.
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Le client n'a pas laissé de commentaire.

Timothy T.
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Le client n'a pas laissé de commentaire.

Douglas M.
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We reserved a Uhaul on Saturday 12/07 for the following Saturday. We received conformation for a 10am pickup. Fast forward to this Saturday 12/14. We woke to a text telling us our Uhaul would now need to be picked up at 9am at a different location. We drove to the location, it was closed. No one answered the number we were given in the text. We called the original place our reservation was made. They had someone else call us and we ultimately were able to get a Uhaul at a third location. We were refunded our $50 Reservation Guaranteed fee but that did little to make up for our time and gas driving from place to place. Wondering how they can guarantee us a truck and then it not be there!?! Extra kicker - we did not receive our email confirmation for the third location until 7:40am Sunday morning!

Bao N.
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I picked up the U-Haul the evening before so I can do an early move with friends helping next morning . However the truck battery is dead when after we loaded everything and ready to head out. If it wasn't for one of our friends' with a jumper cable readily available this would have turned out very bad. I was given a terrible truck and I shouldn't even have to pay for all of this. This was more of a hassle than an actual help to use a U-Haul truck...wish they would have taken care of their trucks better so customers don't have to suffer from stuff like this.

Tyler H.
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Le client n'a pas laissé de commentaire.

Christopher P.
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Le client n'a pas laissé de commentaire.

Kathryn G.
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Le client n'a pas laissé de commentaire.

ashley E.
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Le client n'a pas laissé de commentaire.

jon M.
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Great service

Stephen R.
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Le client n'a pas laissé de commentaire.

Alan B.
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Le client n'a pas laissé de commentaire.

john W.
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Le client n'a pas laissé de commentaire.

Robert P.
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Donna is always very, very helpful! Thank you!

Shawn H.
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Le client n'a pas laissé de commentaire.

Stephen G.
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Le client n'a pas laissé de commentaire.

Scott H.
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Unprofessional office setting. The staff was helpful, but the setting was uncomfortable. I felt like I was doing business in someone's living room.

Non reviews have been submitted for this location.

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