Le client n'a pas laissé de commentaire.CARRIE F.
Customer Reviews for Park Place Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Kyle, TX 78640
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Donald C.
Le client n'a pas laissé de commentaire.ARIEL M.
Le client n'a pas laissé de commentaire.DENNIS B.
The young lady at the service desk was very courteous, respectful and helpful and went out of her way to make sure the process rental experience went smooth.David C.
Truck we picked up had an exhaust leak. My entire ride was loud.WALTER L.
Truck had an exhaust leak. Very loud our entire ride.WALTER L.
Le client n'a pas laissé de commentaire.Dianne B.
Workers at the park place storage are very rude, didn't use nice words and hung up on the phone. They also charged me for an extra day when we returned the truck on time and the guy who I asked to check if the refund went through was very rude. Has zero customer service skillsZACHARY P.
This was my first time renting a space. The staff was so helpful anytime I called or came by. They were always kind and made my experience with them absolutely lovely. The lot felt secure and I felt comfortable leaving my camper there.MELISSA B. | Expérience générale
Le client n'a pas laissé de commentaire.JEAN B.
Le client n'a pas laissé de commentaire.Michael D.
Not very easy to get to from the interstate.Randy V.
Le client n'a pas laissé de commentaire.Rogelio R.
Le client n'a pas laissé de commentaire.REAGAN G.
Le client n'a pas laissé de commentaire.LOGAN S.
Le client n'a pas laissé de commentaire.ARNULFO B.
Staff was excellent and would go back when needed. I was very satisfied with customer service.DEBBIE E. | Expérience générale
Rental was quick and easy.Ramona R.
Le client n'a pas laissé de commentaire.Rebekka C.
They're so helpful here! Great place and they have awesome storage units!!!Robert P.
The mileage charges surprised the hell out of me.Jennifer T.
Location was short staffed. Too busy to give complete attention.David H.
Le client n'a pas laissé de commentaire.Averie B.
So, Originally, I was sent to another Uhaul Facility in Kyle, Safe & Sound Storage to drop off, but when I arrived to drop the 26 foot Rental, I was told that I could not drop it off here because they did not have a place to put it. I then drove to Park Place Storage, and I was told to drop the key in the box. It took them until late monday morning to update that the vehicle was received on Saturday. Meanwhile, I had the other Uhaul place calling me up asking if I had dropped the vehicle off. I tried calling Park Place Storage around 10am, but only received an answering machine. I called Uhaul around 10:30am, and still the vehicle was not checked into their computer.JAMES W.
Busy and no one was helping at the counter also there were multiple customer in the building regarding mistakes of there uhual contractRodric H.
Friendly service, easy in and out with the rental truckBRANDON N.
Le client n'a pas laissé de commentaire.Patricia N.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.Robert I.
The U-Haul online reservation system incorrectly allowed me to make a reservation for a 6x12 trailer at another location (Uhaul Neighborhood Dealer on Bunton, 1,8 miles away). The attendant at Bunton was able to see thatbI was actually reserved at a different location than my email receipt showed and sent me to Bee Bee Street. Neither location had an available 6x12 trailer, so I was forced to settle for a 5x8 trailer. The attendants at each location were very helpful and friendly. My issue is that the online reservation platform obviously is not linked to actual inventory at actual locations. I do not trust your online reservation system and will not use it in the future.Chase Y.
This is a great location to store your RV…it's near several RV dealerships for easy transport to service or maintenance. Thanks Park Place!Amy H. | Expérience générale
Some items were not available and was not informed until pick up.SAMUEL L.
Le client n'a pas laissé de commentaire.Amy R.
Le client n'a pas laissé de commentaire.Shaun C.
Le client n'a pas laissé de commentaire.RYAN S.
Very pleased in every way with Park Place Storage. The office personnel was especially helpful.JAMES A. | Expérience générale
When i picked up the dolly the woman was very hostile and downright mean, she made threats to cancel my order if I didn't shut up. There was a young Hispanic lady there that helped me outside and she was just wonderful to me and tried to calm me down after the horrible check out inside. I will be using someone else next time.David M.
The staff was pleasant and attentive but when I got the trailer home there was a large piece of cardboard inside it.Gary R.
release the pending and charge correct amounts i did not see whet i would be charged mileage as well as rate.. person at rental explained, but still disappointing to get charged miles and put gas back one or other would have been betterDeira R.
This location was closed. So had to do the drop off and log in into the u-haul website to return, to drop off. There were no signs on the drop area. So placed trailer out of the way along with others.TIMOTHY C.
Le client n'a pas laissé de commentaire.Thelma R.
Le client n'a pas laissé de commentaire.Keri L.
Le client n'a pas laissé de commentaire.Myron S.
Le client n'a pas laissé de commentaire.franklin C.
Le client n'a pas laissé de commentaire.Michael M.
The customer service was exceptional. Thanks for a great experience, I'll be back.James T.
Move your cars so you can get a large U-Haul in your lotJOHN H.
Nobody was in tye building when I arrived. I had to wait atleast 5 minutes for emoloyee to arrive.PAMELA G.
That women in Kyle park place store is very very very not good and she didn't know how to talk to customers better to learn how to treat human Park Place Storage 2101 Bebee Rd Kyle, TX 78640Arun viswanath R.
Lots of rodents in the place , insurance was not encouraged or notified of pest in order to purchase one, my furniture was affected badly by these. I left because of this and they still charged my card for it. On top of that because they don't work on Sunday they broke my lock on Saturday when I told them I will go in the weekend, well I did go Sunday night and found they have locked me out of the facility. Very bad place.Yuridia P. | Expérience générale
All good!Taryn S.
The Employees and owner represent U-Haul very well!CHRIS C.
I had left my sunglasses in the truck and someone called me so I could retrieve them. Really appreciate the time taken by that person.Jean Philippe G.
Le client n'a pas laissé de commentaire.BRAD W.
Lady in Kyle very nice. The location I originally chose was changed at the last minute. It took over five hours to pick it up. Fortunately the lady who helped us was pleasant and helpful.Misty B.
Le client n'a pas laissé de commentaire.Nancee D.
Le client n'a pas laissé de commentaire.ANTHONY C. | Expérience générale
Put up signs.Filip T.
When I reserved the truck days in advance I also reserved 2 utility dolleys. When I showed up for pick up, I was told they had NO dolleys available. I should have been notified before the pick up date that my request could not be accommodated so I could find another place that could. Our moving experience was made 2 times as difficult due to this locations negligence.SHAYLA T.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Nichole M.
The lady with glasses was freindly and welcoming. The other lady who seemed to run the place was definitly not.JOHN G.
I ordered 24 blankets and they only had 18. I really needed 24, as I had to go out and buy 6 more to finish the loading. Costly and time consuming when I didn't have time. Could have better educated the car loading process better -- after a short while on the road I checked and both straps had come off the tires!Kenneth B.
Le client n'a pas laissé de commentaire.Marsha S.
Le client n'a pas laissé de commentaire.Darby M.
The lady at the front was going through it. Maybe just reel it in a bitCorey H.
Le client n'a pas laissé de commentaire.Beatrice T. | Expérience générale
Le client n'a pas laissé de commentaire.Michael P.
I paid for a dolly and moving pads. I was not provided with either. When I inquired I was provided a moving dolly, but no moving pads were available. I received no credit or adjustment to my prepaid order as of yet.Randal P.
Le client n'a pas laissé de commentaire.Lenora S.
I originally rented a larger truck. I was never notified that the truck was not available. When I arrived it took a lot of time to obtain a different size truck. Because of it being smaller I had to make more trips which then leads to higher mileage. Of course I had to pay for that. I love the ease of checking in and using the phone but I think it was pretty shitty to have been notified of the unavailability when I scheduled this so far in advance.BREAH F.
This is the best place I've rented from. I go out of my way just to rent from them! Friendly staff alway extremely helpful. The equipment is always in impeccable condition!CHRIS C.
Le client n'a pas laissé de commentaire.James M.
Lauren was a GREAT help however her coworker wasn't the most customer service. She was a bit passive aggressive with her actions and made the service pretty below average for us.Heden U.
Le client n'a pas laissé de commentaire.Stephanie S.
This place is very affordable and the staff is second to none. Very easy to get started and checking was a breeze. The owner is very handsome and friendly to boot. 5 stars!PAUL M. | Expérience générale
This location and the staff are amazing, Laura is super friendly and helpfull. The only issue i have thi time i not related to them. I reserve online and 6x12 open trailer with ramp, online says this location did not have one o they sent me to the Windy Hill location. When i proceed to check out, they move me again to another store, and at the end of the day, the one that had the trailer was the first one ... crazy, funnyUsama M.
We have stored our RV for 12 years. Unfortunately the increase in rent forced us to move out.DAWN F. | Expérience générale
Le client n'a pas laissé de commentaire.Jauna G. | Expérience générale
In my 3 years there I can't find any complaints about your services at all. The girls are very friendly and helpful. Keep it up. If I ever have the need for a storage facility, I will definitely will use you guys in a heartbeat, I highly recommended. Thanks, Nelida and Tom EysterNELIDA E. | Expérience générale
Excellent service and attention. Super friendly staffUsama M.
Le client n'a pas laissé de commentaire.Curt S.
Le client n'a pas laissé de commentaire.Casey S.
The lady on front desk is a love, so special and friendly. Very helpful and profesionalUsama M.
overcharged for gas, after hour return within 24 hour period, and excessive milage. Ripped off, contacted support and they "verified" erroneous charges with dealer who confirmed his original lie. never again using uhaul.romy M.
Le client n'a pas laissé de commentaire.DONALD D.
Le client n'a pas laissé de commentaire.TANYA T. | Expérience générale
Personnel were so very nice. Would definitely recommend this location.Janine B.
Le client n'a pas laissé de commentaire.Robert H.
Trailer was dirty and left light did not work.Steve S.
Le client n'a pas laissé de commentaire.Blair T.
The trailer had no jack . If you have to disconnect for any reason (go to town , blown tire or ext ) you have to do manually and the trailer for most people is hard to remove and dangerous to remove for the average person manually.John H.
no internet for service to pick up and drop off the truck. Both required over an hour to access. They need to install some type of booster so that the apps work as expected. The workers were not good at sharing changes with the next shift that was coming in. This was a very negative encounter and I would not use them again.Michael T.
Not sure why you need a photo of the front and back of my Drivers license to rent a trailer. I understand the front. But other than the bat code there is nothing on the back. Now with both my D/L can be replicated and use.Michael S.
This was not our original location. We lived an hour away. But the first truck had no tread on the tires and Uhaul had approved it for a 5 hour away move towing a car. Then, they had us drive an hour to pick up our truck putting us 6 hours after our original pick up time. The distributor locations were amazing. They were kind and helpful. They made the experience bearable. Uhaul, itself, was awful. The customer service rep was rude & the original equipment was in terrible shape. We were behind on everything and because of them our move was chaotic and less organized than it should have been.Cara F.
Staff was greatJAMES L.
Le client n'a pas laissé de commentaire.Jose R.
Le client n'a pas laissé de commentaire.Lynn P.
I was charged an extra day for returning the trailer 21" after the 24 hr period, and much of that was me backing the trailer into position to unhitch it, plus I had to show them how to attach the restraining chains and do the attachment, time that was charged to me the prior day. Very unprofessional in my opinion.Henry A.
The staff is very helpful and friendly! Truck rental was quick and easy. Fortement recommandé!Donna B.
Staff was friendly and professional.Harideo B.
Very friendly! Helpful!Olivia V.
The trler had not been cleaned out. Broken glass, screws, wood and metal still in the trler. The employee removed the dolly, and it was obvious to the site with all the glass. The employee was good on every other level.Sarah B.
Le client n'a pas laissé de commentaire.MC U.
I am disappointed with this location for a few reasons. They did a great job in getting everything started and paperwork quickly but... 1. The truck was not very clean and still had someone else's trash in it. I had to wipe it down with wipes. 2. The truck had a tire service warning light and I was asked to fill up the air in the tires myself. 3. I dropped off the truck before the deadline and was upcharged for protection and the rental fee plus tax based on the final receipt and the day and time that it shows I dropped it off is incorrect. The lady I approached was cleaning the floors and asked me to leave the key on a box and she would complete the dropoff and I would get an email. I dropped it off the same day and only had the vehicle for 2,5 hours and dropped it off before the time required on the receipt. This is not acceptable, nor is it good customer service.JoAnn B.
Le client n'a pas laissé de commentaire.Bianca M.
Le client n'a pas laissé de commentaire.Daniel Y.
I paid for an appliance dolly rental with the truck. When we arrived to pick up the truck there was no dolly. I spent 1 hour 45 minutes on hold waiting to speak to a representative for help while my husband waited over an hour on the online chat to try to figure it out. We ended up having to spend more money and time to rent a dolly from Home Depot so that we could get moved. Terrible customer service.BRIAN P.
Le client n'a pas laissé de commentaire.Rebecca S.
Le client n'a pas laissé de commentaire.Michael E.
They did not review the contract with us, so we did not know about the gas charges and were charged 97,00 $ without knowing. During COVID-19, I think companies should be overly cautious about explaining extra charges/fees so the customers know. We are all tight with money right now because of the economic downturn due to COVID-19 and so we do not have extra money to pay for extra charges that were not explained ahead of time.Ryan M.
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