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Lawrence S
Customer Reviews for Park St Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very friendly and helpful
Michael MThe staff was incredibly helpful and friendly. I would use that facility whenever in Massachusetts.
David RI go here due to the rude woman at your full UHaul on rt 138. This gas station is an asset to your company in my town.
Kenneth MThe location is ok, there was no instruction given on picking up the vehicle despite emailing a question as the app asked to do. The app is horrendous and every part of it had issues. It took 45 minutes to get the app to work and get the truck because of one problem after another and horrible support. Most of this is on uhaul and the app not the location itself.
Aaron WThe guy in charge was very nice, friendly and helpful. He was clear about everything, so made it all very easy.
Bradley AThe charge my credit card twice wishers not fair,they have dogs inside the store make the store very smells and disgusting 😑.
SHELLA MI dropped the truck off after hours which was convenient the only thing that i wish i had known ahead of time was the guidelines for dropping the truck off after hours. I had the link on my phone from a text message, however, i did not access the link until after i put the keys in the drop box so i could not get a picture of the gas tank and the mileage.
Diane HMy go to place for all my rental needs
JOHN BAwesome Staff Super friendly attendant!! Thanks much will be back.
SERGIO STrailer was filthy, tail / marker lights were not checked and did not work. after i found a bad connection and got them working I found broken wires to marker lights. because of time constraints the trailer travelled with these lights not working!
WILLIAM EVery helpful help put trailer to get her Very helpful
NATHANIEL LVery nice approach to handling the rental. Followed up through email and text which was helpful confirming the reservation. Merci
THOMAS PThe fuel on the system was more than the actual fuel in the truck. The guy said just let the people know this when you return the truck so you won't be charged for the fuel. Guess what they charged me for the fuel and although I returned the truck on time , I guess the guy on the other end processed it late so now I'm being charged for an extra day and have to fight both charges !
Hala hGeorge was amazingly helpful! He was friendly, efficient and got us in and out quickly.
Jesica MThey were nice and accommodating. Truck was ready, clean and drove well. It was a perfect experience.
AMY GGood customer service, will use again.
KENNETH AGreat service
JOHN GThis is the best uhaul location
Michael OGeorge, Kosta and Rocky are the best!! 5 stars all around
George NWe had reserved a hand truck to help with the move. But there wasn't one in the truck. Understandable given the remote rental location. But it would have been nice to know in advance that we would not be receiving the hand truck so we could have made other arrangements to rent/buy one.
Scott FNice, fast and fast service
RONY JI rent from them often and always recommend them to others.
Stephen DFriendly professional service I will always rent from them.
Michael OIt was a great experience renting a truck at this location friendly people and very professional.
Juan MDid a great job as always. Only place I rent from.
Donald BI have rented from this location several times and they have always been great to deal with, very accommodating!
Stephen DYarsi was great
MARTIN OEven though this is a small operation, the two people that work there were very helpful. They changed the orientation of the ball on the hitch and replaced a faulty connector on the wiring so the lights would work right.
MARK PSuggestion: When the customer makes a reservation for a box truck and everything is finalized and a confirmation number is given, don't tell the customer you don't have the truck in stock and change the location pick up to where there is one. Its your job to make sure your inventory is accurate. You should have found another box truck and brung it to the customer's original pick up location. It's not our job to fix your mistake.
Daniel GThe owner and his son took a lot of time to help me out. I truly appreciated their support
Margaret GOk
Ardjan KLoved the pick up spot and Alan the district manager. Very accommodating
Neil WThis location has the best customer service I've experienced out of all the Uhauls I've ever been. I very happy using this location and plan to for all my truck rentals from now on!!!
Saba BThe young man at this station was very friendly, knowledgeable, and provided great service. I would recommend this station to anyone, and not only for U-Haul services, but for fuel and inspection services as well.
J. APlease reset the tire malfunction. Otherwise, wonderful experience. The garage and staff was exceptional and I will rent there from now on!!!!! Merci
Kim MBy far the best pick up and rental experience ever. I usually rent a truck or two per month and this is the first time I really felt as though my business mattered. I was running a few minutes Late (after closing) and U-Haul agent waited for me as he said he would. The agent not only waited but also asked me not to rush so I wouldn't cause an accident. Although pick up location is about a half an hour from my house I will continue to make the trip.
Anothony BThe guys at Park Street , Stoughton are the Best. We only rent from that location because of their friendly and professional service. All your rental shops should be like them.
Donald BGreat service and great doggie. Rocky is the best Uhaul dog in the US.
Christopher LVery helpful, quick in/out and brand new trucks.
brian nI was told I could drop truck off at another location. The next day I was told i have to take truck back to original location because the location I rented from owns the trucks not U-Haul. I ended up missing work to return truck an hour away. The phone numbers were hard to come by and nobody knew what they were talking about and seemed very unprofessional talking to me. I've use U-Haul before and never encountered this type of service before. I ended up spending $140 more to get truck back to the location while missing work. The owner at location was condescending and has a big scary dog in the office. Customer felt uncomfortable.
Rawle AFast, friendly, and very helpful.
Nicole Rna
Ronda DThe guy was very nice!
Ronda DI felt like the guy who’s running it over charge me for the truck that I had..
BOUN KSuggestion: When people are moving across state lines, alert them to the fact that some roads do not allow trucks. Went down a 2 lane highway that did not allow trucks and we only knew from signs alerting to low clearance bridges. This information was not clear when entering this highway. Ended up having to turn around and take a different route that added 2 hours to the commute.
selim TThe truck had a few defects. It needs wiper blades, the steering was a little loose, the shocks are junk, multiple rattles, mirror broken. I had originally requested an Abington pick up point. Was emailed by the district manager that a 26 footer was only available in Stoughton. I emailed back asking what was the largest truck available in Abington. There was no response. I've rented from Uhaul in Abington before with no issues and also from Enterprise in Easton with no issues. Based of this experience all further rentals will be from Enterprise.
John Onot very hospitable or easy to navigate pulling the trailer
John DThe van was clean. The Drivers mirror was broken and it was hard to see the cars behind me.
Indira AU-Haul rep was very professional and thorough.
Abieser PVery good service and all worked well
Donald BWas very satisfied with the service had no complaints
Maria AWas diverted to this location after confirming with another location. Equipment was not safe to transport a car i had to wait 45 min of my time there till it will get fix and 3 hour of total delay cause me to loose the job transport.
Moshe CThey over charge me I pick up the truck on Saturday July 14 and I return on July 18 they charge me same rate rate for the weekend Total mileage 157 times 99c each mile M t w showld be 79 centes per mile and Saturday and Sunday showld be 99 cent please take a look on this. Merci
eduino pWe were supposed to pick up our 26' Uhaul truck in Abington on Friday June 15th, we got a call on Thursday night June 14th to tell us that they had NO trucks and we had to pick up in Kingston and would be getting a truck the size down. Friday morning while we were signing our papers to close we got a phone call saying Kingston also had NO trucks, so we had to go to Stoughton and get a 15' truck. We later drove by the Abington Uhaul and saw over 20 trucks in the parking lot. We were then told for all of the trouble we could keep the truck all weekend, then received a charge for an extra day even though they specifically told us we did not have to pay it. VERY POOR service. We should not have even had to pay for the truck at this rate.
William BGood van
Jeanpierre NYour prices are better than Budget rent a truck and you have a better variety of truck sizes.
Matthew Emore track
jeanpierre T