Le client n'a pas laissé de commentaire.Christine C.
Customer Reviews for Park Street Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Madison, WI 53713
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 9h am à 3h pm
Heures d'ouverture spéciales
- 7/26/2021 - 7/27/2021: Fermé
- 9/5/2021 - 9/6/2021: Fermé
- 11/25/2021: Fermé
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021 - 1/2/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Neal G.
Le client n'a pas laissé de commentaire.Libby S.
Le client n'a pas laissé de commentaire.Jordan K.
Everything was great, thanks!timothy p. | Expérience générale
Le client n'a pas laissé de commentaire.YENTAGUI N.
Le client n'a pas laissé de commentaire.JAKOB Z.
Le client n'a pas laissé de commentaire.JOSHUA L.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.KATHLEEN C.
Le client n'a pas laissé de commentaire.Steve L.
The first reservation I made was in Shawano, WI. the gentleman told me that it might not be possible bit they would try to get one close by coming from the south. I received a call a day later from Green Bay he very accusatory toward the gent in Shawano I set him straight then he said the only option was 50 mile north, I asked about south of there and he said he did not have access to that info. I find it hard to believe that an organization as big as u-haul couldn't move the car hauler for me in 7 days to avoid me going 100 miles out of my way, or that he couldn't have checked locals south of there. He was not much help. The rep in Shawano was awesome as was the rep in Madison nothing but great things for those guys.Mark W.
Can't think of anything to improve. The equipment was nice and well-kept, the parking lot was accessible, and the staff member there was friendly and efficient.James S.
The person who checked me in and out provided excellent service in spite of being very busy.William R.
Le client n'a pas laissé de commentaire.Scott A.
I've rented from U'Haul perhaps 14 times since October. Normally, I go to a different location (normally Packers and occasionally W Washingon). Packers professionals are awesome. The W Washington people are good to great. Thus, when the person was not that friendly at this location, it was noticeable. He acted like someone just doing their job, so it was not bad. However, it was not special either. Also, I really needed one extra hour on the trip and he said the U'Haul was going back out right away so he said no. That's ok, if it was true. I rushed and raced and stressed about getting it back ontime. When I did 10 min early I noticed that two other U'Haul trailers were sitting there. Maybe things changed in a day, maybe not. Normally, if I am out putting back a U'Haul a worker would stop by if they are in the lot and not busy with something else. This worker was cutting the grass. He did come over to tell me that maybe I should move closer to the spot (tight fit) before unhooking. I did not see I could pull around and come back for a better angle. Thus, I appreciate him pointing this out. Although, like I said earlier, normally the worker would come over. I realize it is hard to stop mowing in the middle of it, and maybe his lawn mower starts hard if one stops it and then starts it back up (this happens to mine), but I generally expect that he just was not as interested as people at the other places of giving the customer and exceptional experience. Again, it was not bad, but definitely not like I've received at the other two locations. I'll admit, at those locations my experience is well beyond expectations. This person did his job, and that's pretty much it. Many do this. However, to grow a business, the customer needs to feel great.Gordon S.
Location added charges that I did not consent to nor authorize. Requested refund and still waiting. Uhaul is a racket designed to provide poor service and unauthorized charges and then you are stuck trying to get through to staff that doesn't care.Mark T.
Le client n'a pas laissé de commentaire.Jeffrey W.
Staff who checked me in was extremely helpful and nice. Took extra time to make sure I was comfortable prior to leaving the location.Joshua P.
It has been several years since I needed to rent from U-Haul. This facility was excellent. No improvement needed here.Gregory L.
Le client n'a pas laissé de commentaire.Michael G.
A lot of equipment ready for use and a great sized area that was easy to see everything in stock along with locations to return equipment after hours.Kyle D.
Truck had less than 1/4 tank of gas in it. Had to stop for gas before making it to our location.Cory S.
Location and equipment was great.Jesse C.
Dace is greatDAVE B.
Le client n'a pas laissé de commentaire.OSWALDO G.
Le client n'a pas laissé de commentaire.Nora K.
Service was excellent Vehicle was ready to goTimothy S.
Le client n'a pas laissé de commentaire.Kari B.
Le client n'a pas laissé de commentaire.CLIFFORD W.
Le client n'a pas laissé de commentaire.DAVID M.
Person was very kind.ROBERT M.
Allow people with a ' in their name to use the online checkin.Silke O.
Nothing - everyone was efficient, kind, and very helpful.MARGUERITE L.
Good experience. Able to park car on-site while using the truck. After hours drop was easy. Brian was friendly and get me going quickly the morning I picked up the truck.ryan R.
It wasn't super clear where I was supposed to drop off/park the rental vehicle after use.Liliana T.
The building itself was spotless and they smelled amazing. Above average based on cleanliness. The truck itself had a used tissue from the last person. Her concerns about this infection during Covid while operating. Customer service was overall 9,5 out of 10SHANTAE V.
Our truck wasn't available at time reserved (4pm). Our customer service rep was very accommodating to try & locate another truck in the area for us to use, but the truck was finally dropped off 45 minutes late. It was cleaned & we were on our way by 5pm.David A.
Le client n'a pas laissé de commentaire.Shannon B.
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.Mark O.
Le client n'a pas laissé de commentaire.Tony L.
Clean vehicles, helpful team. Thanks for a great moving experience.Dominick R.
Everything was fine - nothing better. The truck had 85 000 miles and felt like it. I really didn't expect more as this was my first truck rental. The store closed at 5:00 PM and I arrived at 5:15 the after hours pick up was very challenging and nearly impossible fortunately the customer service person that walked me through it was great (I was on hold for 30 minutes waiting for someone). All in all an average experience it worked and the move was completed but not sure if I would use uhaul again or try Penske, Home depot....Rick P.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Justin S.
Keep up the good work!ANNETTA LOUISE M.
Loved the facility and accessibility. Run very well and professional.VICTORIA H. | Expérience générale
At first I was told that I could pick up my equipment at the location on Park street. THEN I was notified via email that I would have to pick up my truck in Deerfield which is 30 miles away and THEN the trailer on stoughton road which sucked too. I had not planned for that and had not informed my friends of that until the last minute when I found out. THEN the Deerfield guy rented out my truck to a person who was going to Florida!!! BUT I notified U haul and one of their fantastic employees got me my truck to the Park street shop and my trailer across town and we were back in business. The man at Park street was fantastic and the lady who arranged all of this is an angel!!!!! Merci.FRANK W.
We used Park Street storage for storage & moving purposes. They came up aces in all areas. We are very grateful for the good service.Hammond E. | Expérience générale
Staff polite and efficientRichard M.
We cannot recommend this storage place more highly! We had our household stuff here for over two years (had planned an itinerant life and to then find a house, but something called a pandemic thwarted that plan!). Everything was just as it was when we stored it--no smell, no damage, nothing. We have used numerous storage places and this is by far the best. We are so grateful!beth anne y. | Expérience générale
Le client n'a pas laissé de commentaire.charles K.
Not at all happy with the fact that everything I did online never made it here and they ended up needing my credit card and driver's license all over again. Aside from that it was fine. Not great, not bad, just fine.Jeremy M.
Nothing needs improving based on our experience!ANTHONY O.
Mobile pick-up was easy to use and locate our vehicle. However, the representative that worked with us to get our key was terrible. She hung up on us multiple times and had poor customer service and communication skills.Ryan H.
UHaul corporate needs to get that app working properly. While it worked, it was great. Then it crapped out and was terrible. And OMG - why did I have to be on hold for over 1/2 hour to communicate the stuff that the app didn't accept? Don't you have more than 1 person answering the phone?Amy C.
Tried calling before arriving to see if they had a car hauler available but no one would answer after calling multiple times we just went online and did the reservation it was easy to do thatAbigail B.
The employee I worked with was a bit rude and cut & dry. Did not like that.HEMELYC U.
Le client n'a pas laissé de commentaire.Lily D.
Le client n'a pas laissé de commentaire.Oscar A.
Dave was awesome. Spot on and made it easy. He had me on my way in no time. Very impressed.Robert B.
Attendant was very rude and unwilling to accommodate in any manner when the unit was inconveniently accessible due to faulty equipment.Christine L. | Expérience générale
Le client n'a pas laissé de commentaire.BRYAN T.
Le client n'a pas laissé de commentaire.Kaishanique J.
Le client n'a pas laissé de commentaire.eDWARD r. | Expérience générale
Le client n'a pas laissé de commentaire.Lillian H.
Le client n'a pas laissé de commentaire.JEFFREY K.
The staff at this U-Haul location was excellent. Allowed me to make sure that everything was properly set for my experience.Joey M.
Le client n'a pas laissé de commentaire.Shawn L.
Le client n'a pas laissé de commentaire.Ingrid S.
Le client n'a pas laissé de commentaire.Gabriel M.
great and convenient customer service.Dominique S.
Le client n'a pas laissé de commentaire.Dajun W.
Thanks for good service over 10+ years.JUDY S. | Expérience générale
Le client n'a pas laissé de commentaire.Lawrence M.
It would be nice if the inside mask mandate would have been followedLorraine R.
Le client n'a pas laissé de commentaire.Adam D.
Le client n'a pas laissé de commentaire.Brian R.
Very rude gentleman, not a good way to treat customersJohn K.
Le client n'a pas laissé de commentaire.Parth S.
It is frustrating that you changed my pickup location to be so far away from my move when there are several U-Haul pickup locations by my starting and ending address. Not only is it inconvenient, it also meant that I had to pay extra mileage to and from the site I did not select. Also, this is not a great pick-up location coming from the north, since you have to make a U-Turn to get to it.Karen V.
I reserved a truck at another location. 30 minutes before my scheduled pickup I got a text that my pickup location had been changed. I wanted to return to the location where I had rented, told that would cost 300 $+. I drove 5 miles. Your system says I burned 2,5 gallons? The gauge looked exactly the same to me. Truck was great. Rental price was too.Craig P.
The staff were very friendly and professional. However, the vehicle was not wiped down and I could see dirt and sticky cupholders. I would recommend this place to a friend but hope that the staff can double check equipment before renting it out.Jaime K.
Le client n'a pas laissé de commentaire.KEMARDO H.
Free donuts? Seriously, it was a very smooth experience, no issues whatsoever.Erik S.
Very poor customer service. As convenient as the location is, I'm not using it again.Rajaa S.
Le client n'a pas laissé de commentaire.Paul D.
First the location was changed and we were charged for the milage of the location change. Second customer service was terribly unfriendly at this location. Third the we returned the truck during business hours and the doors were locked.Carrie S.
Le client n'a pas laissé de commentaire.Josef P.
Le client n'a pas laissé de commentaire.JONATHAN K.
The location was fine the service was good. The issue is where we had to pick up the truck. Got a call the day before pick up to tell us the truck wasn't 10 minutes away As originally set up but a hour away. NOT GOOD!JAY P.
Le client n'a pas laissé de commentaire.dejah P.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.Randy G.
Le client n'a pas laissé de commentaire.Debra R.
You guys continue to be very professional. I enjoyed the uhaul experience.ROnald M.
It is difficult to get anyone on the phone. Overall this was great. Truck was not maintained as welljames C.
Le client n'a pas laissé de commentaire.Wendy C.
Le client n'a pas laissé de commentaire.Luis O.
Person we worked with was fantastic, very nice and accommodating.athena F.
Le client n'a pas laissé de commentaire.haley H.
Le client n'a pas laissé de commentaire.John M.
Very personable, professional & effecient! Quick & easyPatricia M.
Le client n'a pas laissé de commentaire.Dominic L.
Service was great, no complaints.Chynna H.
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