Provide a map of the lot to show where the property begins/ends.Jesse O.
Customer Reviews for Park Street Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Madison, WI 53713
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 9h am à 3h pm
Heures d'ouverture spéciales
- 11/25/2021: Fermé
- 12/24/2021 - 12/25/2021: Fermé
- 12/31/2021 - 1/2/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Terry is outstanding! He is friendly, highly professional, courteous, and willing to answer all questions!Brad P.
Le client n'a pas laissé de commentaire.ERIN D.
No one in attendance during drop off. Location convenient. Definitely will use U-Haul services again. Very satisfied.Kurt S.
Le client n'a pas laissé de commentaire.Lee D.
The actual drop off itself was OK. However, it turned out the young lady that helped us didn't do what she said she was going to do. She apparently read the odometer incorrectly and actually charged us for an extra day. We are disputing the charge on our credit card as the "extra mileage" was entirely wrong. Very disappointing.Thomas L.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.Lily B.
The staff was friendly and helpful!!!MAMIE V.
Staff was friendly and efficient however had several issues: 1) I did not order pads or a dolly and was charged for a dolly and 2) Uhaul website would not proceed with return self verify due to â€œunable to do determine locationâ€ despite turning on locations in settings and trying with multiple browsers and multiple mobile devicesTimothy W.
Awesome storage unit. Easy all the way around!!Charla R. | Expérience générale
Excellent storage space!! Very clean and very professional service. Merciangela l. | Expérience générale
Le client n'a pas laissé de commentaire.jessica M.
Maybe have a pick up truck at this location.DAPHNE T.
Very nice truck. Clean and ran well.Patrick Q.
The app/online contact-less pickup does not work and should not be used by anybody. It is an utter piece of garbage that can't properly handle photo uploadsMiguel B.
Originally reserved a truck at a location closer to my move. This was done online. A few days later I received an email that stated my reservation was changed to a different location and to arrive at 08:00. When we showed up, the sign on door showed 09:00 open time. The phone number was called and of course there was no answer (as they were closed). Googled a non-local phone number but only could a leave message. Luckily an employee was coming into work and saw us waiting. He was kind enough to get us our truck early so we could continue with our move. The employee stated he thought the location we booked at originally wasn't operating any longer! Why could we book a truck if the business wasn't operating any longer...and why would we be sent to a different location at a time before they opened? And this location was also farther from our move so of course this cost more in mileage. Disappointed in your system but only good things to say about the employee that helped us.MARK M.
Le client n'a pas laissé de commentaire.MYIEKA N.
The bathroom was always clean which I appreciatedKatherine L. | Expérience générale
Le client n'a pas laissé de commentaire.charles M.
Not ask them for more than 5+ alternative contacts when all information was already givenLeonardo G.
I've been to three different locations and this park street location so far was the best the guy behind the desk was greatGraymond Y.
This was not my preferred pick up location, I would like to be able to choose the location that is best for me.Michael O.
Le client n'a pas laissé de commentaire.Tara K.
Le client n'a pas laissé de commentaire.Carleen G.
Nothing. Very friendly, efficient staff & good selection of well maintained equipment.Gregory C.
This wasn't supposed to be my drop off location. I was scheduled to drop off T 602 W Washington and when I got there guy was just leaving and said I needed to take it somewhere else or he was goi g to charge me 300 $more. Said he had too many trailers already. If I would have come 5 minutes later it wouldn't have been an issue because I was allowed to drop off after hours and that was the scheduled location. Very poor planning/scheduling on the part of U-Haul.Darrel B.
Don't include a rent-able dolly in the truckâ€¦. Takes up critical space!!!! The uhaul ap was completely worthlessâ€¦. Never showed my current rentalâ€¦. Had to go to uhaul website instead, which worked fineâ€¦JAMES K.
Bob was very helpful!michelle B.
Had requested a furniture dolly along with a moving truck. The dolly was not in the truck, resulting in having to drive back and wait about 30 minutes to get the dolly. For future customers, particularly those doing a mobile pick up, would great suggest ensuring items that are rented and purchased are in the truck. This location could also greatly benefit by having more than one person assisting individuals.Yazmin C.
Le client n'a pas laissé de commentaire.David A.
The app did not work on 2 different android phones. It was really stressful. I spent 45 minuteS on both ends trying to figure out how to pick up and return the vehicle all while waiting on hold for customer service. A nightmare, but uhaul is all we have in madison.Alexander T.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Jill F.
Le client n'a pas laissé de commentaire.Kurt G.
Nothing.. staff was extremely professional and pleasant.DAPHNE T.
I drove the truck 5,5 miles and never used the AC or let the truck idle but somehow they charges me for 3,3 gallons of fuel. So the truck gets 2 miles to the gallon? I will never return to this place since they feel the need to pad their sales--awful customer service.Gregory L.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.James L.
I set my reservation to the McFarland TrueValue. However, they longer work with U-haul. It caused quite a bit of trouble with my pickup and caused a significant delay. The improvement that could be made is to remove the McFarland TrueValue location from your website and app.Carl T.
Le client n'a pas laissé de commentaire.MARILYN J.
Le client n'a pas laissé de commentaire.Christopher G.
Very clean, secure facility. Easy to access and the climate control was important to me. It always felt cool in there. Would absolutely use them again.Anne B. | Expérience générale
Le client n'a pas laissé de commentaire.Pedro M.
Confirmed pickup for 7am then changed the truck size and pickup timeJack T.
Le client n'a pas laissé de commentaire.STEVE C.
Very convenient with good hours.Michelle A.
Nice location, good inventory, equipment was in very good condition. Staff was very friendly and professional. Looking forward to using this location again.Gregory C.
Le client n'a pas laissé de commentaire.Troy M.
There could have been more obvious signs telling you where to go.Tom L.
Le client n'a pas laissé de commentaire.dale N.
We were never contacted prior to pick-up and had to track down information about where and when to pick up. At the location, it was busy, but the staff was frustrated and rude to customers. Instead of saying, "I'm busy and you just need to wait" he should have said, "I will help you when I finish helping others." Aside from a few noted dents on our equipment, it was fine. However, another customer rented a truck with clear mechanical issues.Terri H.
I picked up my truck at this location on a Sunday at 9am with the same location identified as the drop off location. At 1:04pm I received a text from 84285 stating my drop off location had been changed to a location about 10 miles away. This was unacceptable given that I'd have no way of getting from this new location back home. I received no warning of this change and I was only able to rectify this issue with the help of the staff at the Baraboo location after multiple hours of waiting on hold and not being able to contact the ones who made the change. It's possible this issue originated from the "traffic" office (their phone number is 608-221-0057) and if that's the case then the Park Street Storage location should receive a 5 star rating and this feedback needs to be applied to the traffic office who has provided me unacceptably horrible customer support. If possible, please forward me a link so that I may leave feedback directly for the traffic office.Griffin S.
Le client n'a pas laissé de commentaire.Christine C.
Le client n'a pas laissé de commentaire.Neal G.
Le client n'a pas laissé de commentaire.Libby S.
Le client n'a pas laissé de commentaire.Jordan K.
Everything was great, thanks!timothy p. | Expérience générale
Le client n'a pas laissé de commentaire.YENTAGUI N.
Le client n'a pas laissé de commentaire.JAKOB Z.
Le client n'a pas laissé de commentaire.JOSHUA L.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.KATHLEEN C.
Le client n'a pas laissé de commentaire.Steve L.
The first reservation I made was in Shawano, WI. the gentleman told me that it might not be possible bit they would try to get one close by coming from the south. I received a call a day later from Green Bay he very accusatory toward the gent in Shawano I set him straight then he said the only option was 50 mile north, I asked about south of there and he said he did not have access to that info. I find it hard to believe that an organization as big as u-haul couldn't move the car hauler for me in 7 days to avoid me going 100 miles out of my way, or that he couldn't have checked locals south of there. He was not much help. The rep in Shawano was awesome as was the rep in Madison nothing but great things for those guys.Mark W.
Can't think of anything to improve. The equipment was nice and well-kept, the parking lot was accessible, and the staff member there was friendly and efficient.James S.
The person who checked me in and out provided excellent service in spite of being very busy.William R.
Le client n'a pas laissé de commentaire.Scott A.
I've rented from U'Haul perhaps 14 times since October. Normally, I go to a different location (normally Packers and occasionally W Washingon). Packers professionals are awesome. The W Washington people are good to great. Thus, when the person was not that friendly at this location, it was noticeable. He acted like someone just doing their job, so it was not bad. However, it was not special either. Also, I really needed one extra hour on the trip and he said the U'Haul was going back out right away so he said no. That's ok, if it was true. I rushed and raced and stressed about getting it back ontime. When I did 10 min early I noticed that two other U'Haul trailers were sitting there. Maybe things changed in a day, maybe not. Normally, if I am out putting back a U'Haul a worker would stop by if they are in the lot and not busy with something else. This worker was cutting the grass. He did come over to tell me that maybe I should move closer to the spot (tight fit) before unhooking. I did not see I could pull around and come back for a better angle. Thus, I appreciate him pointing this out. Although, like I said earlier, normally the worker would come over. I realize it is hard to stop mowing in the middle of it, and maybe his lawn mower starts hard if one stops it and then starts it back up (this happens to mine), but I generally expect that he just was not as interested as people at the other places of giving the customer and exceptional experience. Again, it was not bad, but definitely not like I've received at the other two locations. I'll admit, at those locations my experience is well beyond expectations. This person did his job, and that's pretty much it. Many do this. However, to grow a business, the customer needs to feel great.Gordon S.
Location added charges that I did not consent to nor authorize. Requested refund and still waiting. Uhaul is a racket designed to provide poor service and unauthorized charges and then you are stuck trying to get through to staff that doesn't care.Mark T.
Le client n'a pas laissé de commentaire.Jeffrey W.
Staff who checked me in was extremely helpful and nice. Took extra time to make sure I was comfortable prior to leaving the location.Joshua P.
It has been several years since I needed to rent from U-Haul. This facility was excellent. No improvement needed here.Gregory L.
Le client n'a pas laissé de commentaire.Michael G.
A lot of equipment ready for use and a great sized area that was easy to see everything in stock along with locations to return equipment after hours.Kyle D.
Truck had less than 1/4 tank of gas in it. Had to stop for gas before making it to our location.Cory S.
Location and equipment was great.Jesse C.
Dace is greatDAVE B.
Le client n'a pas laissé de commentaire.OSWALDO G.
Le client n'a pas laissé de commentaire.Nora K.
Service was excellent Vehicle was ready to goTimothy S.
Le client n'a pas laissé de commentaire.Kari B.
Le client n'a pas laissé de commentaire.CLIFFORD W.
Le client n'a pas laissé de commentaire.DAVID M.
Person was very kind.ROBERT M.
Allow people with a ' in their name to use the online checkin.Silke O.
Nothing - everyone was efficient, kind, and very helpful.MARGUERITE L.
Good experience. Able to park car on-site while using the truck. After hours drop was easy. Brian was friendly and get me going quickly the morning I picked up the truck.ryan R.
It wasn't super clear where I was supposed to drop off/park the rental vehicle after use.Liliana T.
The building itself was spotless and they smelled amazing. Above average based on cleanliness. The truck itself had a used tissue from the last person. Her concerns about this infection during Covid while operating. Customer service was overall 9,5 out of 10SHANTAE V.
Our truck wasn't available at time reserved (4pm). Our customer service rep was very accommodating to try & locate another truck in the area for us to use, but the truck was finally dropped off 45 minutes late. It was cleaned & we were on our way by 5pm.David A.
Le client n'a pas laissé de commentaire.Shannon B.
Le client n'a pas laissé de commentaire.Darrell M.
Le client n'a pas laissé de commentaire.Mark O.
Le client n'a pas laissé de commentaire.Tony L.
Clean vehicles, helpful team. Thanks for a great moving experience.Dominick R.
Everything was fine - nothing better. The truck had 85 000 miles and felt like it. I really didn't expect more as this was my first truck rental. The store closed at 5:00 PM and I arrived at 5:15 the after hours pick up was very challenging and nearly impossible fortunately the customer service person that walked me through it was great (I was on hold for 30 minutes waiting for someone). All in all an average experience it worked and the move was completed but not sure if I would use uhaul again or try Penske, Home depot....Rick P.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Justin S.
Keep up the good work!ANNETTA LOUISE M.
Loved the facility and accessibility. Run very well and professional.VICTORIA H. | Expérience générale
At first I was told that I could pick up my equipment at the location on Park street. THEN I was notified via email that I would have to pick up my truck in Deerfield which is 30 miles away and THEN the trailer on stoughton road which sucked too. I had not planned for that and had not informed my friends of that until the last minute when I found out. THEN the Deerfield guy rented out my truck to a person who was going to Florida!!! BUT I notified U haul and one of their fantastic employees got me my truck to the Park street shop and my trailer across town and we were back in business. The man at Park street was fantastic and the lady who arranged all of this is an angel!!!!! Merci.FRANK W.
We used Park Street storage for storage & moving purposes. They came up aces in all areas. We are very grateful for the good service.Hammond E. | Expérience générale
Staff polite and efficientRichard M.
We cannot recommend this storage place more highly! We had our household stuff here for over two years (had planned an itinerant life and to then find a house, but something called a pandemic thwarted that plan!). Everything was just as it was when we stored it--no smell, no damage, nothing. We have used numerous storage places and this is by far the best. We are so grateful!beth anne y. | Expérience générale
Le client n'a pas laissé de commentaire.charles K.
Not at all happy with the fact that everything I did online never made it here and they ended up needing my credit card and driver's license all over again. Aside from that it was fine. Not great, not bad, just fine.Jeremy M.
Nothing needs improving based on our experience!ANTHONY O.
Attendant was very rude and unwilling to accommodate in any manner when the unit was inconveniently accessible due to faulty equipment.Christine L. | Expérience générale
Le client n'a pas laissé de commentaire.eDWARD r. | Expérience générale
Thanks for good service over 10+ years.JUDY S. | Expérience générale
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