Customer Reviews for Park Systems Inc
(Concessionnaire U-Haul dans le voisinage)

701 évaluations

3501 MacCorkle Ave SE   Kanawha City, WV 25304
(@ 35th St Bridge)

(304) 925-0936

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(304) 925-0936

3501 MacCorkle Ave SE
Kanawha City, WV 25304
(@ 35th St Bridge)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 8h am à 4h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
3

Picked up on Sunday. Using the phone vs a person was disastrous. Never rent through mobile again. I'll go someplace with a person Return with a clerk was great.

William C. 
Évaluation :
3

The trucks check engine light came on at some point during my use. It smelled inside the truck. Cig smoke was bad, (I don't smoke). Heat knob was broken. Couldn't adjust the heat on a cold day. I had to switch knob from one place to another and back to get some heat

LAUREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly B. 
Évaluation :
5

Everything went smoothly!

Becky R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
3

I'm sorry to report this but the unit really was not acceptable for usage. Although we made the trip safely the unit had very poor tires on it. The tire inflation light remained on. At 50 to 60 MPH it had a terrible shimmy to it. Had I not been on a time schedule I would have rejected the unit. I appreciate the location and don't mean to be too critical.

Sim Edward F. 
Évaluation :
5

Excellent customer service

Haylea M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reathel T. 
Évaluation :
1

Ants were in the inside of the cab. The tire maintenance light was also on and it made the steering wheel shake. Truck also was not filled up and I had to fill up all the way so I wouldn't be charged for it.

Allison W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annabel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELBERT A. 
Évaluation :
5

When you put in a reservation be able to fill it. we have tried twice to get a car tow and we are always told non available unless hours away. We haven't got our car.

Amy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALD H. 
Évaluation :
5

Everything was great

Gary D. 
Évaluation :
1

The App is terrible. Photos don't load and it has tried to charge me 55 $for not refueling the truck

Ryan C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lily S. 
Évaluation :
1

The staff was awful at this location. I'll never rent another Uhaul here. They were very rude, and not helpful at all. I also posted my experience with this location on Social Mefia, the man at the counter was dirty and very rude. I will likely not use Uhal again and look at other options in the future. It was a terrible experience. I will s ay the staff at the 800 number were superb!

Tiann S. 
Évaluation :
4

Moblie check-in was overly difficult and long

Horace C. 
Évaluation :
1

The truck didn't have a ramp. I'm not sure if 10 ft trucks don't have ramps on them normally but if so that should be relayed to the customer especially considering I told the guy I set the rental up with on the phone that I would be moving lots of furniture. I also rented a dolly and it ended up being for absolutely no reason since there was no ramp I had no use for it so I wasted my money on that. Then the driver side door didn't seem to want to shut all the way completely part of the black seal was missing and you could tell the door didn't shut properly all the way and I could hear it whistling the whole way on the interstate and the lock on the back door of the truck kept getting stuck to the point where multiple people would have to help get it open. Then last but certainly not least, the guy on the phone said it would only be like 20 $something to rent the truck for a few hours then I get to the place and she tells me it's 60 $(then plus the extra I paid to rent the dolly) thats fine whatever I paid it because I think there was a high mileage fee where I would be going to hurricane and back. But he told me I'd be able to return the truck in hurricane because thats where I live but was getting the furniture in Charleston which is why I rented the truck in Charleston. Then when I got to the place to rent it she told me it was a one way truck so I would have to bring it all the way back up to that location when I was done with it. I never would've rented it had I known that because I had to drive all the way back to Charleston after moving all day instead of just dropping the truck off at another uhaul location like I've done any other time. Then to top it all off they charged me over 100 $when I get there to return the truck on my app because the store was closed by the time we got back down there so yes I had the truck for way more than 4 hours but thats mainly because we didn't have a ramp and I'm a 25 year old woman so I've got decent muscles but not enough to lift furniture straight from the ground up into a truck. It was awful. But even if I had to pay a fee for it being late there's no way it should've went from 60 $to over 100 $. Everything was clean, the gas was fuller than it had to be, no damage, nothing like that so I'd really like to know it was that much. Also it wouldn't let me finish returning the truck if I didn't pay that amount in full so I couldn't leave until I paid that much, luckily my fiance had his card so we were able to pay it on two different cards but we shouldn't have had to do that. I was fuming by the end of all of this. I never would've rented a uhaul to move some furniture in a day had I known it would be this much of a hassle and cost that much. I'm just overall surprised and disappointed in this experience. I always have a great uhaul experience and have never had anything like this happen before so it was definitely a shock. I have another uhaul appointment set up on Wednesday the 29th of this month and now I'm worried and scared that I will have another terrible experience when I go to get this rental. I'm considering canceling my reservation and going with another truck company if nothing is done about this. I'm sorry to be so impolite it's as I stated previously this whole situation has just upset and disappointed me about uhaul and changed my whole perception of it now. I hope someone at least reaches out and explains why I was charged so much and apologizes about troubles with the truck. Thank you. I hope you have a better day than I am having.

Amethyst C. 
Évaluation :
5

Lady that took care of us was Amazing. App was easy to use! We went over our limit but didn't cost much more than was predicted!!

Eric P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra K. 
Évaluation :
3

Very nice people, office in back of hallway, parking lot is tight

william W. 
Évaluation :
3

The employee was very nice and explained everything in detail.

Patricia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMARA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin Wayne A. 
Évaluation :
4

I recommend getting the liability insurance for peace-of-mind. Although I am a driver with years of accident free experience I worry about other drivers. Especially in shopping mall parking lots where you might park and come out to find someone has “dinged” your vehicle and are long gone. Don't penny-pinch. Get the optional insurance or ask your insurance co/agent if you're covered through them or can add the coverage for less.

Richard G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
1

Dirty, No Odometer Reading except for "CHANGE OIL". Ran rough. Did not feel safe. I did not complete rental and want a full refund. 304-908-4444

Michael H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M. 
Évaluation :
4

I have zero complaints about the location and local store. The staff were quick, pleasant, and helpful. The truck was ready and clean when I reserved it. However, U-Haul apparently leaves a dolly and blankets in every truck now, secured to the wall and will charge you if you break the seal. I did not rent the equipment because I already had it. This equipment is very much in the way of packing the truck. I made an extra trip (and paid the mileage) just because I couldn't tell the price of breaking the seal and whether that was cheaper. Nonetheless, it shouldn't be in there if I didn't want to rent it.

Collin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNA MARIE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Regina Christine P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Thanks for helping to make move pleasant

LOIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham M. 
Évaluation :
2

Rude and disrespectful staff including the manager. They told me there is no truck and that too in a very rude way. Only once I threatened to call the central number few times the employee realized another truck was returned and was available. Highly inefficient and slow checkout process .

Adil M. 
Évaluation :
2

The truck itself was fine, but the process of getting the truck was a nightmare. Our scheduled pick-up time was 9:00 pm and I think we ended up finally getting the truck around 9:40 pm. We waited on the phone and on the chat support forever for them to get us approved. Sometimes I would try to check in and make sure we had not been forgotten about and no one would answer until 10 minutes later. I honestly don't think I'll ever go through Uhaul again because of how long it took and how complicated the process was made.

Whitney H. 
Évaluation :
2

This location was late in opening on the morning of pickup. The staff was not friendly. The representative at this location also told us that we did not have to select a drop off location before we picked up the truck, and that we would be able to drop off the truck at any location we wanted to. This turned out not to be true and caused significant issues with getting the truck dropped off. Furthermore, the mobile self-return website was not working. We attempted to contact the customer service number. Waited on hold for over one hour. Finally hung up and tried online live chat, who then informed me that I would need to call the regional management office, which did not open until the next day at 9am. Overall, we spent over 2 hours trying to get the truck returned, and ended up finally having the drop off location changed to an in-person uhaul location, since the mobile drop off did not work, and the uhaul representative who rented the truck to us would not allow us to specify an acceptable drop off location ahead of time.

Cody S. 
Évaluation :
5

The online app didn't work

Patricia M. 
Évaluation :
2

Small location and office is in a odd place inside of a three business location. Not enough signage for vehicle returns.

Raymond S. 
Évaluation :
1

My wife was afraid to go in the place. The attendant was not helpful.

Tamela E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pam T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sandra Kay S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA M. 
Évaluation :
1

I wouldn't recommend this business location to my worst enemy. The "gentleman" who owns the place is the rudest and a RACIST. If I didn't have the time frame restrain on moving, I wouldn't give him my business at all. His attitude was like " you want the UHaul or not". Go somewhere else an get you one. I was afraid for my safety. My helpers and I were just stunned by his behavior. He was upset we booked on line. We hurried out of there as soon as we could. His attitude was," you have a problem , here's the number to complain I don't care"

Shakeela K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hossam T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy H. 
Évaluation :
5

It was easy and clean. That's all I would want.

Missy D. 
Évaluation :
5

Excellent customer service. Thank you.

Wayne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa Diane W. 
Évaluation :
2

Very rude man was trying to charge us for fuel because the lady read the fuel gauge wrong

CHRIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Missy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

clean the truck inside the cab

samuel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William O. 
Évaluation :
3

The outside of the truck was caked with dried mud. The box of the truck was dirty and not swept. The cab of the truck had something spilled and dried in the floor board along with melted chocolate. Also every time I closed the driver door the door trim would fall off and I would have to re-attach it. The gear shifter was loose and could be moved an inch and a half up and down without going out of gear. Over all time to be scrapped

Ethan D. 
Évaluation :
4

Everything was just fine.

Michael C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hunter R. 
Évaluation :
5

The location was structured for social distancing and the associate was cordial and very helpful.

shelia Y. 
Évaluation :
4

The experience including pick-up and transaction was simple. However, the rental had not been cleaned and your mileage rate is to high. The vehicles operation was acceptable.

Timothy C. 
Évaluation :
5

All good!

ralph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dearmond A. 
Évaluation :
4

Very friendly staff, very helpful.

chuck M. 
Évaluation :
3

The trucks floormats was covered in mud, and the bed of the truck had dirt I the bed still from where someoused it to haul dirt re

James G. 
Évaluation :
2

Had zero boxes and charged 60 $deposit on blankets.

Pam T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

katherine W. 
Évaluation :
2

Issue with lighting had to resolve on my own. Left tire air was low, and had to fill it up on my own expense. Office was sketchy housed in an old Resteraunt kitchen and next to video lottery bar.

Bart M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
4

Quick and easy.

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory B. 
Évaluation :
5

didn't seem to have my reservation in the system but he figured it out and comp the order

tim P. 
Évaluation :
3

I rented a van. The van had not been sweep out after the last rental. there was trash in the side panel walls. I feel the seats and the cab had not been wiped down due to prevent covid spreading. There was a location closed to where we needed to use the van but the Montgomery, WV location is not allowed to have vans for pickup truck rental. Could these rentals be brought into this location as needed?

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jameson Vaughn A. 
Évaluation :
5

The company itself needs to have locks instead of latches on the trucks. Someone got into the truck the night before I moved and stole some of my items.

brandon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william D. 
Évaluation :
2

STAFF WERE NOT FRIENDLY AND THE VAN HAD A SENSOR LIGHT ON FOR THE TIRES AND THEY DID NOTHING TO CHANGE IT OR REPLACE WITH A DIFFERENT VEHICLE. ALSO THE BRAKES WERE PROBLEMATIC SO I REPORT ON RETURN BUT AGAIN THE STAFF JUST DISCOUNTED I CONCERNS - I HOPE IF THIS VEHICLE IS RENTED AGAIN SOON THESE ISSUES ARE CORRECTED SO NO ONE IS HARMED!!!!!!!!

Frances C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zach F. 
Évaluation :
4

My moving time was very tight and I expected that my last-minute effort to rent a larger moving truck wishful thinking. I was delighted to not only get the larger truck, but it looked brand new. The service at this sight was great as well; fast and no lines.

Keith P. 
Évaluation :
3

The gas was recorded on our paperwork as being 3/4 full. In reality it was only 1/4 full. We took pictures of the gas gauge and mileage and when we returned the truck in Reedy they didn't charge us extra.

margaret Y. 
Évaluation :
5

Check in is super fast and easy and employees are friendly and very helpful. Area is pretty safe if you need to leave your own vehicle. Everything you could ask for in a rental place. Rented this same van last month - required oil change both times I've rented - has it been changed? Still need washer fluid and tire pressures were low on all the tires (change in weather could have caused that though). Overall they had cleaned the van and it drove like a dream.

Donna M. 
Évaluation :
4

The before u go questions would not allow me to upload the picture to dispute that gas tank was not as identified. After several attempts was a waste of my time trying to dispute

Walter I. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark D. 
Non les évaluations ont été soumises pour cet établissement.

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