Let's see. I got arrested, pulled over. After I got out, car was gone. Stuff was dumped out and went thru. And no one knows what happened?
TEVIN G
Customer Reviews for Park Systems Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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When i called on the phone for a 5×8 trailer she said it would be $18,95 for up to 24 hours. When i picked it up she said i would have to drop it back off at the larger location because they didn't have room there. She failed to mention i would be charged $39 instead of $18.95. If she would of said that, i wouldn't of got it from there. So i have to pay double what i needed to because you didn't have room??
CHAD SI scheduled a one-way however I needed to bring it back and I called customer service cause it was after hours and they told me just take it back to the same location I picked it up and they would change it from a one-way to a one day in town. However when I tried to take it back to the same location they said that it wasn't in the system anymore and they couldn't receive it. I had to take it to the Patrick Street location. And by doing that I didn't get to change it from a one-way to a one day in town. I was charged 190 for the one-way and I should have received some of that back and I didn't. I feel like I was wrongfully informed by this location cause they didn't want to do the paperwork and it cost me money that I should have received back. According to my calculations I should have gotten back around $50 or more. I don't think I will ever go back to this location again
WILLIAM WHave all the trailer tires fully inflated prior to pick up. Also, service/replace tires when they are obviously leaking. Train employees on how to operate equipment that customers are picking up.
Charles PGood experience. Representative helpful during check-out Thank you
HEATHER BJust keep doing what you are doing good work
RUSSELL TIf uhaul doesn’t have an employee to hand and receive the key to my rental I’ll find another vendor I open the app to pick up my reservation app saying I don’t have a vehicle assigned to my reservation and gives me a phone number for customer support a 30 minute hold time and another 30 minutes getting that problem resolved Returning the vehicle I open the app and start the process everything is going well until I start taking pictures of the vehicle the app crashes I open the app again and find the app has no record of my rental back to customer service for another 30 minute hold time and another 30 minutes resolving this issue In total 2 hours just to pick up and drop off a rental is rental is absurd
charles gthis is a smaller location, i didnt even realize it was there. however, they are the most friendly, helpful staff ever. i would deffinately reccomend them!
Alia HThe lady who helped me was helpful, friendly, and very knowledgeable. My experience was great.
KANDI MJust keep doing what you guys are doing works good
RUSSELL TThe comment above was for this location. $5 a gallon for gas
Becky SThe original invoice I was sent had a billing error (ie. I was charged for 150 miles). Before I was able to call the location to report this, they had fixed the error and sent an updated invoice. I appreciate that they double checked their work and made a correction before I reported the problem.
Mack JLike I said, it wasn’t cleanly in this, but it is now we dropped it off clean
Glen MI arrived around 5:15 yesterday evening after I got off work. The lady who checked me in was FABULOUS. She knew what size truck I would need, estimated how much time I would need the truck and gave me clear instructions of what to do with the dolly and keys when I returned after hours. She made the check in process very easy. The return on the app was not as easy/long. If you did not have a smartphone or was older it would be very confusing to have to take pictures of the vehicle from all angles. A lot to do just to check the vehicle in.
Amy PThe lady who did my reservation was so nice and generous! I will use this location from now on. They take care of their customers!
Kalasha GNOT A THING. EXCELLENT CUSTOMER SERVICE…. VERY FRIENDLY STAFF.
Timmy PThe truck I had needs retired. Check engine light is on. Brakes are dragging and making noise. The steering is loose and won't go in a straight line. The box door is hard to open and close. (Though surprisingly the ramp is fine) The trucks are parked on an incline making them look like they have more fuel than they do. Showed quarter of a tank when picked up and showed and 1/8 after driving 2 miles. Whats the point of giving estimated mileage if the system is going to just assign 20 miles per day. I didn't even go 10 miles over the 3 days my original contract was for and it wanted to pre-charge me 60 miles. I'll go with Budget next time. Yeah more expensive but I know I'll get a truck that's safe.
Gary HTruck was fine. I ordered moving supplies and wasn't notified until pickup that they didn't have the supplies I ordered. Very inconvenient as I was on a deadline. I would have rented from another location if I'd known that I was going to have to go to another location anyway to get everything I needed.
Mary JBetter customer service. Strong smoke smell maybe from connected business.
Deborah NThe price is just way too much especially for such short travels we did!
Isaiah TOnly issue is they claimed I drove 11 miles and there is no way I went that far :I literally drove it maybe 4 miles at most
Michael JCustomer Service was really really good. Very helpful and knowledgeable.
William NThe 15 ft. truck had too much play in the steering wheel and the right arm rest was missing for the driver side.
Brenda HCounter help...put people out there who actually like customers. The guy who waited on us was Extremely Rude and disconnected with us. He never looked at us in conversation, no connection was made with us.
danessa bThe lady that works there is disrespectful and needs to be fired.
Jarrett RNice people
george T178000 miles on truck. Engine light on. Fear of breaking down all day of rental.
lisa mHorrible service
brittany sstaff there is very kind…. thank you!
Michael FEverything about the experience was great!
Alicia MI had to go to multiple locations to find what I needed without help from the employee. I hooked up the trailer myself because the employee had no idea what she was doing. And I was treated poorly for no reason.
Brett ROrganization, having the right reservation, don’t let people reserve a van or truck with a debit card if it is not an appropriate payment option
NICKOLAS BMy only thought would be to have customers enter the building through the UPS store side for Uhaul rentals. If possible designate a small area in the UPS store for U-Haul customers. Aside from that you guys are top notch and where very accommodating. Thank you for your help during a tough time!!
Matthew SI HAD TO PUT AIR IN THE REAR TIRE MYSELF.
Tim BWonderful people to work with. Thank you.
Thomas Pnothing
les KFirst time in my life I’ve ever used U-Haul. I will be back soon!
Noah TTook over 30 minutes to check in and only 1 person was in front of me Only rented truck for 3-4 hrs and paid $120 which i thought was expensive.
Catherine HToo expensive.
Jeffrey AAnswer the phone. I called 11 times no answer. Otherwise great .
Ann GPerfect service
abdalla bExtremely annoyed that they kept my $100 deposit when there was absolutely no damage done to the truck, and the truck was left cleaner than when it was given to me to use. Was told I would get my $100 hold deposit back when the truck was returned, did not get it back.
Stephanie HThis site shares space and staff with a UPS station. They are very busy. Checking in and out went well but it is obvious they are juggling jobs. Equipment (Van) was the best I've ever rented with only 19 000 miles. Will rent here again.
Thomas SMake sure to take pics before you leave and be aware that they are not always there for check-ins. I forgot to take pics and was also not told they wouldn't be there when I would be checking in. I had a bad feeling about it, but left the keys in the Dropbox anyway. Awoke the next morning to a huge bill accusing me of returning the vehicle damaged which was absolutely not true. Had to haggle to get it fixed. Guy was rude and never called back like he said he would but apparently reversed the charges. Be sure to keep track of your mileage too!
Glen RI was rented a pull behind trailer from this U-Haul location. One of the U-Haul employees confirmed all the lights were working but immediately after leaving the location I got a warning from a police officer that the unit had no tail lights. This location refused to address the issue
James PNot easy in and out at Kanawha City. Originally scheduled at Patrick Street. Location was switched. Uhaul would not transfer vehicle to Patrick street.
Tom P