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Pickup of trailer for one way rental went smoothly and crew was very helpful and explained the hookup and chaining procedures. I would recommend this location for your needs.
Not a thing quick, polite and helpful.
* Overdue review. This internet window has been open on my phone for months, lol * Customer service was fantastic. Truck was fairly clean. Problem was, the truck was extremely jerky while driving, so much so that by the time i returned the truck to the rental site I was sick. Im pretty sure i have actual video of the truck doing this if you doubt thee. Other than that critical issue everything else was great.
The gentleman who helped me was kind and efficient!
The young lady who Was working at the time I came at around 5 PM was extremely helpful and friendly. Great customer service!
Chocolate chip cookies??? 😀
I don't know what his name was but the guy at the counter was amazingly helpful
All aspects were great
Very nice, kind staff, and seamless process
Excellent service. Thank you.
John was outstanding and helped me confirm a few things before renting the trailer. I will recommend them to all of our friends.
Excellent experience with John. Handled paperwork quickly and return was under a few minutes. Thanks
GREAT CS guy!
John was very friendly and helpful in completing the return of my trailer.
The vehicle had dog hair everywhere on the floors and didn't look clean.
Service was friendly and prompt. Highly recommend this location.
John was absolutely terrific and could not have been more helpful
Very helpful with my return. Great service!
Everything went very smooth and was very easy from being able to walk in, pay, pick up the trailer and return the trailer. The online reservation and check in sped up the process and made that easier. Also, the staff made sure the trailer was safe, offered another option if we wanted to change and hooked up the trailer for us. Really can't ask for more!
Everything was okay. Nice services.
Great customer service gal there knew what she was doing very impressed. And very have with service.
After reserving a truck 3 days prior for another location only to be told when arriving the person isn't bringing the truck back and there is nothing they will do for us, we went to Parkside and the gentleman that assisted us and quickly was great and so helpful. He made our move the best it could be and will definitely use them again. Thank you so much!
In & out efficient, friendly staff
Was not notified of what they were charging my credit card. They tried to tell me I didn't sweep the truck. It was raining and swept the truck and the ramp. The manager was very rude.
Very helpful and flexible with my tight schedule. Definitely renting from them again!
Nice folks
The young lady was knowledgeable, friendly, and very helpful. Noticed a tire on trailer was getting bald and was going to make sure next customer would have a new tire. Great customer service.
Got a trailer quickly and was able to use it to haul lumber and get it back with no issues. Great service!
Nothing everyone was great from beginning to end thanks for everything!
John and his service was great.
Great customer service!
Staff was great to work with. Friendly and accommodated our drop-off.
The truck felt as if it needed an alignment really bad.
When I walked in I was greeted immediately with two great staff members. Easy process to get everything done, and was out the door in no time with the keys. Was supposed to have the rental until 7, but got done early and was told they closed at 5:30pm so to just drop it and leave the keys if they locked up. I dont remember the guys name, but I got there qt 5:37pm and he was still there. I managed to have a 44oz fountain drink launch from the cup holder just blocks away and was pissed as i thought i was about to get hit with a cleaning fee, but this guy was super appreciative that I mentioned it and he helped me clean up the mess. Give this guy a raise, seriously. I work as a customer rep and work in a renting department so I get all kinds of angry/upset customers on the daily in my ears so it was nice to see great customer experience given to me when I'm always doing everything I can to be there for my customers. Grade A service!
I was very happy with the service, very friendly and accomodating
John was incredibly helpful and significantly exceeded my expectations from a rental agency.
The customer service was amazing. The serviceman what a delight to work with. I would definitely recommend
Check in clerk, Christina, was very nice and helpful! I would sure use this location again...thanks!
Quick and easy. No wait and employees were friendly
The se
The customer service rep John was awesome. Dealt with him at pick up and drop off. He was helpful, friendly and very personable. He did an excellent job. The online check in made the whole process simple and easy.
John did an AWESOME job taking care of me!!!
The location was great. Uhaul itself has major issues with their reservation system. I was redirected numerous times to find the trailer I needed, one time was almost 4 hours away. Unacceptable! The location I wanted had several of the trailers I needed sitting there and the lady said she didn't have them reserved but I had to go to the location I was redirected to. Not a good process or organization.
Friendly staff. I was in and out in no time.
Great service. Well done John.
They took care of everything and I never waited a second. They were awesome!
Excellent experience with both pick-up and drop-off.
The representative was great to work with. Happy, helpful and educational.
Excellent customer service and a Grea experience overall.
Nothing - Kristina was amazing! I'll definitely be back here next time I need to rent a trailer or box truck.
Staff has been very helpful
Process was straightforward and customer service was excellent!
no, salesman was awesome!
Clean the trucks from outside to inside before delivery to the costumer.
They overcharged me nearly 3 x over what the normal cost. When I checked out trailer, I asked when they close on the next day which is 3 before my 24 hours. The clerk gave me PIN number to drop off trailer in the back so I did. Was surprised to see that they charged me 85 dollars not 35 dollars. I went to see them about it and learned that they charged me extra and doesn't cooperate with me when I explain how this happen in first place. They gave me mixed stories. I will never rent another one again from this company because I do not appreciate how they handle this situation poorly.
Charged $25 for cleaning and it was returned completely clean
Staff was top notch and timely with everything they did.
Have NEVER had better service! This is the only location I'll ever rent from in the future!
GREAT CUSTOMER SERVICE AND PROFESSIONALISM. WILL USE THEM FROM NOW ON.
Fast and friendly service.
the interior of the cargo area was clean. the drivers cabin was not filthy but could have used a wipe down (i.e. it was dusty). Also, the seatbelt fabric was filthy.
