Le client n'a pas laissé de commentaire.MONICA C.
Customer Reviews for Parkville Sunoco
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Nothing really to improve. The location manager was friendly and extremely helpful. Everything was clean and ready to go. I had a great experience.TERESA R.
Unfortunately, our reservation for our 15 ft. U-Haul did not go well. Our original location for pickup was moved because of the unavailability of the truck. Then we were given another location for pickup which was farther away. I confirmed the pickup and then I was called 5 hours later and told the 2nd location for pickup was unavailable due to no truck availability. I was then given two more farther locations for pickup which was 45 minutes from us. I had made my U-haul reservation one month prior to our move and was inconvenienced and felt that was bad customer service. I will not recommend U-haul to any of my friends or anyone else's. Drop off was fine and did work well.REBECCA S.
A very convenient experience. My roommates and I needed a couch the day after 6pm and I was able to find a uhaul in time to grab the couch before the other potential buyer was able to solidify the deal. Thank you for your time and consideration!Patrick G.
Le client n'a pas laissé de commentaire.YANETH C.
Very convenient to the location that i was at. Quick and fast process overall.Katie M.
Le client n'a pas laissé de commentaire.Sabrina W.
Everthing need to be improved. Begining of the car to cumunication to the location itself. Horrible Car, which I can't adjust driver mirror and to move forward with my body while driving to see if I can if drive to the right lane. The oposite issue with the passenger mirror which it is super loose, after spending good time adjusting it, while moving the wind resulting from the car movement pushed the mirror all way back. I was completely blind from the 2 sides. Communication: the guy is on his phone. Didn't bother to tell me at least basic stuff. Very loud, talks on his phone the whole time. Returned the car without a scratch but didn't know we have to add fuel (though 1,29 $ per mile is for that reason). Uhaul charged me extra 124 $for 2 gallons of gas.. pure Rip off. Location: I choosed a location near my house. I reserved a uhaul truck 1:30. I got a call 1:27, saying there is no truck available and to drive 10 miles away for that location. I couldn't cancel my reservation as I'm comitted with movers. Hortoble! Theft! Unorganized! Liabilty problem! Almost died on the high way. Please don't chooss uhaul. Maybe you are not lucky like I am and u won't survive Plus I need my money back :@Samer B.
We dropped off the truck with a bit more gas then what we started out with. Took the keys into the office at 2920 E. Joppa Rd. and he stated our receipt will be sent via email. How long does it take to send that receipt?. The Truck was clean and it was a very nice ride and the drop off was in a convenient location. We dropped it off and no complaints.JEFFREY D.
Even though I didn't have a specific drop off location listed on my receipt I was still changed a fee for wrong drop off location. I had called before hand and they said as long as my receipt didn't say a specific location I could drop it off at any uhaul dealer.ZACHARY G.
This was the worst! t was the worst experience I ever had. I was overcharged. The truckThe truck cost 19,95 $ I have my bill was 106 $. I think I wasI think I was charged a dollar a mile? The receiptThe receipt really didn't show the breakdown!ANGELA D.
Le client n'a pas laissé de commentaire.JULIO C.
Engine light was on. No issues from that. Possibly bad sensorDonald W.
Le client n'a pas laissé de commentaire.NIKHIL S.
Make sure the maintenance is done in a timely manner. I had to get another truck because the drivers side mirror was missing. They handled the transaction very smoothlyDeborah L.
just make sure they know you have to book online firstAl D.
Le client n'a pas laissé de commentaire.GREGORY M.
Le client n'a pas laissé de commentaire.LESLIE A.
Steering wheel loose it was pullingALISHIA H.
Have the rental available on time. Have the rental agent sanitize the truck or at least offer sanitizing and/or wipes. Give agents the authority to reimburse over payment for gas. I spent 17,99 $ more than required with no reimbursement.Shelley D.
Le client n'a pas laissé de commentaire.HAVILAH S.
he told me he truck was 39,99 plus 15 for insurance but charge me 85,01GOVINDA P.
Stop stealing from loyal customers and adding false fees , when I got the truck i told the guy hey this is empty on gas and he said oh sorry I went and pumped gas infront of him and when truck was returned i asked can u please come check he said oh no it's ok i will email u receipt and when i got the emIl i had 87 dollars additional fake fees added for gas when it is not true and was double charged the 29,99 i will make a report of this robbery basically and will make sure to let ALL my family and friends know not to go hereMOHAMMAD D.
Le client n'a pas laissé de commentaire.Edgar E.
I reserved my truck and time online. When my driver (whose license information I did upload online prior to arrival) showed up they said they had no record of my reservation. Not under my name or his. He showed them screenshots, had confirmation numbersâ€¦ they just refused. So he was forced to pay for one in his name and we were not able to start moving until well over an hour after we had planned to. Later in the day I was getting texts saying my reserved truck had just been picked up and had to be back by 3??? We were already done and had returned the truck at this point. I am worried someone else used my reserved truck and that I may be charged and overall I'm just very displeased with my service this time. I have not had an experience like this in the past.Zachary O.
Le client n'a pas laissé de commentaire.WILLIAM M.
Le client n'a pas laissé de commentaire.Sylvia L.
It took forever to get the truck. I was told one truck number but was told that's not my truck and the number changed last second. The guy at the gas station didn't know what was going on. Felt very sketchy and unsafe. There was also rope left over inside the truck. Not clean.Susanne K.
make sure that someone leaves a notice of cleanliness, to indicate someone did an inspection like better hotels and motels do...peter G.
Le client n'a pas laissé de commentaire.YOANCE W.
Le client n'a pas laissé de commentaire.RODNEY A.
Le client n'a pas laissé de commentaire.Michael H.
I did get my receipt emailed quickly unlike the pickup locationTANISHA K.
Le client n'a pas laissé de commentaire.Tiona W.
Le client n'a pas laissé de commentaire.Terry F.
Le client n'a pas laissé de commentaire.Alison S.
I was not told that my contract would be emailed so I was quite confused when no paperwork was discussed nor anything about returning the uhual with the correct amount of gas. I also didn't know that pictures of the damage on the truck had been sent to me so before I left with it, I could confirm and review with the attendant. Additionally, there were no furniture pads as requested. I don't mind uhaul but I think I'd rather go to a different pickup location next time. I was just told "it's out back" and had to go wander around the parking lot but the truck itself was fine.ALICECARSTENS W.
The attendant at this location was not trained on rentals and he spent 30 minutes trying to get the station manager on the phone to approve my rental which I had done previously online. I had the UHaul dispatch manager on the phone pleading with him to release the truck. And the online process to identify I was at the location was not working when I picked up and the next day when I dropped off.joseph C.
Le client n'a pas laissé de commentaire.Gus L.
Le client n'a pas laissé de commentaire.Jessica R.
Le client n'a pas laissé de commentaire.ANNA F.
Equipment was clean but not well maintained alignment was out shifting problems need improvementMOHAMMAD R.
Le client n'a pas laissé de commentaire.Sarah F.
Le client n'a pas laissé de commentaire.KEYIONA J.
Le client n'a pas laissé de commentaire.BRITTANY W.
The truck steering wheel was out of alignment. make sure that people fill up the gas tank to something decent for the next guestSHARI W.
Place seems shady. My credit card charge didn't match my bill.DANIEL P.
You guys should have the desk visible I don't feel comfortable giving credit card and ID and they be gone for more than 7 minutes and wonder if they there or what they doing...Yelitzy L.
Le client n'a pas laissé de commentaire.Tajema C.
The representative was very helpful. thank youLisa W.
The vehicle which I had used, was totally not in condition. The place is great,people are friendly. But the vehicle must have to repair everything as soon as possible.Raman L.
This bill arrived this morning and is not correct. Please contact me ASAP. I am calling the The BBB on this location. I was not given receipt upon return of vehicle and then they tacked on additional charges that is not correct. Truck was. Not safe at all. Please contact me ASAP.TERRENCE R.
A Uhaul rep called to tell me a day or two before pick up that the 10 feet truck I reserved was stolen and a 15 footer has been reserved for me same price as 10 footer. When I drove past Sunoco within that week of the call, I saw at least five small trucks just sitting there. Glad I got a larger truck with a ramp but wasnt charged same price as small truck as promised. I just dismissed it and didnt dispute.Though the Uhaul rep called to let me know he would be late, he was over 30 minutes late which put me behind moving from my home; there was someone ahead of me he needed to assist. Truck pick up was at 8am. I didnt get the truck until nearly 10a. He was, however, very couteous. Overall, the rating would have been poor had the rep been unkind.Monica F.
The representative that completed my check out was very rude. It was a gas station employee, who kept pushing me aside every time another customer would come in so that he could sell cigarettes. At the end of my check out, which took about 20 minutes, he handed me a key through the counter window and said "it's around back." It did not feel like a personable experience, and I felt like I was a bother more than a customer. I will not be renting again from this location, and I'll think twice about renting a U-haul.CORBIN M.
Good Location. Easy to RefuelThomas T.
the first vehicle given to me had a discrepancy in actual gas in the truck and what was noted on the paper work. The next vehicle he gave me had a discrepancy on vehicle mileage. But this was the only vehicle left to rent. I drove this truck 4,1 miles and they charged me 18 miles. The store representative then asked me why didn't I take picture. DO NOT USE THIS LOCATION. THE PAPER WORK DOES NOT MATCH ANY OF THE TRUCKS.DANA T.
Le client n'a pas laissé de commentaire.Vivian E.
Dealer fine - uhaul website was what slowed things downJoyce F.
Le client n'a pas laissé de commentaire.Paul J.
This was by far the worse experience I have ever had in my years of renting from Uhaul!Kelley W.
The truck was filthy. The gas was low. It took forever to complete the transaction. The man spoke poor English. Hard to understand what he was saying. First time I had this kind of experience with U-Haul.BERNADETTE B.
Shady business and the manager was very tardy. It took tim more than 1 hour to hand over the keys after we arrived the store! He did not explain there Was after hours service fees. He said everybody knew there was charge which is just silly and baseless. Gas was filled and put up but we got charged for gas and the truck was driven 9 miles. Can someone explain how to know how much gas do i fill when i got the truck with less than half the tank of gas! This business is taking advantage of good people. The manager working in gas station is very unprofessional and treated to call police when asked to explain the bill. The return vehicle time was marked 1 am the next day which should have been 9pm Of same day we rented truck. Please have a representative call me to resolve the billing issue. Billing receipt - 80011836. Date pf hiring uhaul- 09-21-2020SARENSA P.
Le client n'a pas laissé de commentaire.Robert G.
Nothing , The workers even took my phone & completed my check in & delivery process . They went above & beyond.. It was 3 different guys at different times & they were all very helpful !Scott L.
Le client n'a pas laissé de commentaire.JANET M.
Le client n'a pas laissé de commentaire.SYED L.
Took almost 45 minutes to pick up truck even though I reserved it days before onlineCARROLL W.
It was great service with no issues.MARK B.
First of this was not the original location we were suppose to pick up the truck from when making the reservation and saying they had the truck. So they called me a few days before and told me I would have to go to this location. When I called the guy said he had no reservations for us and acted like he didn't know what I was talking about. Then after getting all the way home with the truck and starting to move I realized I was not giving the moving blankets I paid for. So moving the first night was hard. In the morning called the number about the blankets and was told he had them and to drive back to get them where he brought me out in his arms a balled up pile of blankets after I was told they would be clean and in plastic bags. After getting the blankets home and looking at them I realized I would not use them to move my furniture because the were gross and I didn't want someone else's bugs or something. I'm very disappointed in the whole experience. I spent so much time of my 24 hour renting that was not cheap running around getting blankets and stuff and not having what I needed or paid a lot for. At this point I'm not sure if I would ever use or recommend U-Haul again.Jeff B.
The only complaint the gas tank was almost on Eroslyn B.
Le client n'a pas laissé de commentaire.Hyacinth A.
Le client n'a pas laissé de commentaire.Micheal K.
Le client n'a pas laissé de commentaire.Sarah L.
Le client n'a pas laissé de commentaire.JOSEPH B.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.Michael B.
waited for 2 long for 45minutes for the transaction, attendant complain of Network issues.PETER M.
Le client n'a pas laissé de commentaire.NELVIN C.
The pick up process was clear until it was time to get the key. The key pickup was very confusing and it was unclear. I was asked to provide my license and my credit card to the store clerk (not sure why when I just checked in and provided all of this information online) and then he couldn't find the key for 15 minutes. This delay our plan for the moveALAYNA B.
The service was normal until I returned the truck. To my biggest surprise my credit company sent a message that uhaul charged 6 481 $to my card. I called to inquire about the charge but was given any clear explanation to why that happened. That's unacceptable.CHEIKH M.
They could not find my reservation and they didn't give me. Dolly or any furniture pads that I paid for.Constantinos M.
Location was changed without notification to us and the one assigned to us had a trailer on back, gas was not filled up, and AC didn't work. not necessarily the locations fault but VERY upset with UHaul. I was late to meet my movers since I had to change locations and then the man had to figure out how to remove trailer.Rebecca J.
I paid for 2 Dolly's but none were on the truck and no refund for the Dolly's was given.Derin S.
Le client n'a pas laissé de commentaire.Jin W.
No commentJunaid A.
What the hell is all these charges?!? I understand the 19,95 rate plus the mileage. But why is there another 39,90 $ rental charge, and 28 $safemove charge?! WHEN I CLEARLY TOLD YOU THE 14 $ONE.... if I knew you were going to rip me off and basically steal my money I would never have ever done this. My bill should have been 19,95 for renting it, 14 $for safemove, plus mileage 22.7, ply tax and stupid environmental fee. I want a refund for my money that was taken without my knowledge for no reason whatsoever. The bill should have been 60 $not 100 $I want my 40 $back. FIX THIS.Matthew O.
This was the worst uhaul experience I have ever had. I did the mobile check in thinking my wait time would be faster but I still had to wait 45 minutes to receive the key for the truck. Anxious that I wouldn't make it to my pick up location on time I raced to the Home Depot only to find that there were no dolleys or furniture pads in the truck. So I had to go back to the uhaul location and beg for the appliances I requested on my receipt. I was only given one dolley when my receipt said 2 and I also never received the furniture pads. Uhaul still has not refunded me my money for this inconvenience. I should never have to beg for the things I am paying for. Customer service did not exist.COURTNEY R.
Le client n'a pas laissé de commentaire.Amanda M.
Le client n'a pas laissé de commentaire.Michael S.
Truck dirty, trash, old license plate Gas tank not full, yet we had to fill it up for return Confusion on pick up despite filling out all paperwork and uploaded driver's license. Confusion on drop off location, took 40 minutes to get truck. Drop off was fine but guy gave us a hard time about the license plate that was in cab. He took it and the phone # of pick up place.Leroy D.
They seemed as if they did not know what they were doing when it came to access to the card which will make me not use this location againMichael L.
Very repetitiveJustus M.
Be able to make a reservation at the site and have vehicle available when requested I waited 45 minutes in my cold car for service after telling staff I would be there before 7 am for 7:30 pick up and owner forgot my conversation day before with staff no paperwork of cost given just took credit card and sent link on my phone after waiting 30 minutes to be waited onDennis D.
The store clerk was very helpful nice and understanding!Janae J.
Le client n'a pas laissé de commentaire.Mary D.
Le client n'a pas laissé de commentaire.gayle P.
Good serviceJaime M.
Le client n'a pas laissé de commentaire.Kwanza S.
I didn't expect to pay so much very expensive!!! Looking at my bank account No I will not recommend no one at this location!!!Sharon G.