Customer Reviews for Parkway Gas
(U-Haul Neighborhood Dealer)

537 évaluations

11891 Hwy 97 N   Lake Country, BC V4V1Y1

(250) 766-4506

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 9/26/2022: 10h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(250) 766-4506

11891 Hwy 97 N
Lake Country, BC V4V1Y1

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 9/26/2022: 10h00 am à 5h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

I received rental contact via email need invoice please via email thanks

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda J. 
Évaluation :
3

Have the truck at the location where it was CONFIRMED for pick up- and when customer service takes the phone call- DON'T HANG UP on customer by saying, sorry, thats all we can do. VERY POOR experience. Will always look for other options for rental truck.

Peter B. 
Évaluation :
2

Precision required with location. I reserved both a trailer at one time and a 15' cube van in August. On both occasions I was assured of one location at time of reservation only to find it non existent there, no call and a hunt to two hours away to retrieve what was reserved weeks in advance and verified! Imagine how poor this is as customer service? Unacceptable. Improve one way transactions so operator knows what's happening Language barrier

Russell K. 
Évaluation :
1

Very bad customer service, very dirty equipment

ALBINA S. 
Évaluation :
5

What I really liked was the warm welcoming approach that the representatives provided to me as a customer. My truck was ready and the transaction for recording document information was smooth. There was a straightforward management of the business and kindness in leaving my car for 2 days at the site while I moved belongings between locations. I appreciate this service very much.

Kerry R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONY H. 
Évaluation :
1

Has no space

Mattias G. 
Évaluation :
3

Overall the service was okay but windshields/windows could have been cleaner. It was not my preferred pickup location which in the end cost me a slight extra fee in mileage charges but not enough to argue over.

David G H. 
Évaluation :
5

Very friendly and helpful

Brian K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYLES M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
4

fun place to visit, the service was prompt & the rental person was great. $20 for gas for a 15km trip seemed a tad high but the experience was worth it.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad F. 
Évaluation :
4

beau travail

Ben J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

hirdey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen S. 
Évaluation :
5

I only wanted a pickup truck for a one way trip but i had to take a larger box truck because you dont do one way for the pick ups.The first location i went to in Kelwona only had a 26' truck which is way to large. The first location i went to was not able to tell me which uhaul location had what would work for . Abit frustrating when we was in the middle of a bike vacation and going through a breakdown.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
4

A different vehicle was ready for me than what showed up when doing the online check in. I had to call in to UHaul and was on hold for a bit. I hoped to pick up and go quickly, but it cost me half an hour.

Christopher M. 
Évaluation :
4

Fast and easy drop off He pumped my gas well I watch the gauge Then he took over Quick and easy Thx you

David M. 
Évaluation :
3

The most entertaining business we have ever experienced don't change a thing 😳

james M. 
Évaluation :
3

Well when i got there the guy wasn't to happy because ppl were late including myself which i had to come from Westbank then back only to go pass it when i was heading to sask , even i wasn't happy about that

Colin M. 
Évaluation :
4

It was an easy and smooth process to drop off the truck. I would suggest a sign to know which entrance is best for drop-offs.

Jeremiah P. 
Évaluation :
2

More then one phone

DANE H. 
Évaluation :
5

I had a problem with gas gauge listed on contract which said 9/16 full. I took photo of gas level and mileage upon leaving pickup location which shows gas level a touch below half. I left gas tank at half. I was charged for gas and sent email with photos of gas levels at beginning and end. I want reimbursement of gas charge

Simone B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody N. 
Évaluation :
1

The owner is very unprofessional and wasted almost an hour of our time making inappropriate jokes when we were on a tight schedule, i would never use this location again.

Prabhjit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leona J. 
Évaluation :
1

He was really unorganized, rude, and demeaning. Very unsanitary location. Location is super busy next to the highway making pulling out somewhat difficult

Spencer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gemma E. 
Évaluation :
3

Lot is crowded.

robert P. 
Évaluation :
1

1/4 tank of fuel Windshield dirty

Jonathan C. 
Évaluation :
1

Seems out dated signing out the u haul went through another person on the phone the guy could or wouldnot give a recept to the lady before me seemed un professional would never go back

MARC D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheilagh J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sara D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sara D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myrna C. 
Évaluation :
1

To many discrepancy to post both from U-Haul and pick up location.

Rob A. 
Évaluation :
5

Rien

brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNE D. 
Évaluation :
1

I was sent on my way without anyone but me inspecting the trailer. It had a flat tire with a visible screw puncturing it. It took almost an hour to repair it. Thankfully, I knew how to attach the trailer as well, as the person "assisting" me admitted he didn't know anything about them. The young man who did the repairs was the saving grace of this location, though. No complaints about him at all.

Cory H. 
Évaluation :
5

Again, staff were so helpful. I was not confident backing the trailer and it is a small area but they just unhooked it and moved it for me without making me feel foolish. Merci.

Amanda J. 
Évaluation :
5

Great friendly service. Very helpful.

Mandy B. 
Évaluation :
4

Was charged for an extra day even though truck was returned ealry

Michael M. 
Évaluation :
5

Good place! Friendly stuff!

Ievgen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Great service

TALJINDER U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
2

Almost left without rental. Extremely difficult to understand rental agent, NOT a pleasant experience. When I asked about drop off locations, I couldn't get an answer. I chose a lo action that I had used in the past, turns out they don't accept trailers GO FIGURE!?

Chris Y. 
Évaluation :
3

Quick and easy. Was able to pick up the trailer, go over the forms and get out on the highway. Great having the site so close to home.

Derek T. 
Évaluation :
1

same crap here it's not there problem. phone customer service. that did no good .I will never use u haul again.

shane N. 
Évaluation :
4

Be more clear when reserving that the location you select MAY NOT be where the pick-up occurs.

Rick B. 
Évaluation :
5

Great job thank you helped in our move

Norman H. 
Évaluation :
1

Pick up was fine. But upon return the guy wanted to charge me $30 more for fuel even though it showed full and I had a receipt showing I paid $43 to travel 29 miles. In the end he didn't charge me, but after a full day of moving I didn't appreciate his crappy and rude attitude. He was upset that I didn't fill up at his gas station and used another one where I have a corporate card. I told him that we could pull the truck up to his pump and pay for whatever fuel it took, but he knew he was just being a jerk trying to scam me. Unacceptable, Uhaul should cancel their contract with this guy. Rude and unprofessional service is simply not acceptable in today's world.

PAUL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom O. 
Évaluation :
1

Very disorganized. Rude owner. My blankets were not in the truck. Told him when i returned it and he said its only $5. It was $10 and i want a refund

Erica V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
4

My trailer wasnt there for pick up at 09:30 and I waited until almost 11am, I was supposed to bring the trailer back on sunday but came back a day earlier and was still charged for 3 days, not to impressed

Craig I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea J. 
Évaluation :
3

We returned the truck 24 hours sooner than anticipated and booked for, gassed up and in great shape, therefore we expected to get some kind of credit. Especially since they specifically asked us to return it as soon as possible!

Fred H. 
Évaluation :
3

Being a gas station, it did not have the environment I would expect for a UHaul pickup centre. The owner was very friendly and had me set up fairly quickly.

Joe M. 
Évaluation :
4

Great to have local people help after the horrendous experiences with website and calling in.

Eric S. 
Évaluation :
5

Smooth process and equipment was well taken care of.

Iftkhar A. 
Évaluation :
5

All very friendly and very knowledgeable.. Joe is a very classy guy and took the time to do our hook up and instructions. Definitely rent hear again and highly recommend. Scott g

Scott G. 
Évaluation :
5

Excellent experience.

Bryan T. 
Évaluation :
5

The service was top notch.Franca was very helpful and pleasant.So nice to get some good old fashion service as it seems to be in this day and age alot of staff don't really care about customer service.thanks again

SYLVIA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE H. 
Évaluation :
1

Place is filthy and proprietor is unprofessional.

Steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
3

I wouldn't recommend and use Uhaul again. I got a truck without fuel cap, with the tank almost empty and got a truck I didn't order because the one that was in my contract was nowhere to be found. After being told that I had to pick up in Kelowna the day prior I got a call telling me I had to drive 5hrs to get the truck. It's an extremely unorganized, out of schedule company

Jeff S. 
Évaluation :
1

The owner insults his clients every time It shouldn't matter what a client does or why he would need the trailer

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
1

Super shitty all around.

rob H. 
Évaluation :
5

A extremely positive experience from the people who rented me the truck. I thank these people first and foremost

ED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER S. 
Évaluation :
5

Thanks Joe

IVAN M. 
Évaluation :
5

Nothing it was a great experience

SHANNON T. 
Évaluation :
5

Joes the man !

Billy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
3

I had a 12' enclosed trailer rented. When I arrived it was not there. They really had no other options so I ended up having to rent a truck. My rental went from $40 to over $200. The truck was dirty and did run or shift very well. It used $25 in gas to go less than 100km.

Stephen L. 
Évaluation :
5

Every employee I interacted with was great

JOHNATHAN B. 
Évaluation :
3

Remove snow and ice on lot

BRIAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUANE S. 
Évaluation :
1

I'm confused why U-Haul lets this provider continue to operate. On Google this location gets consistently poor reviews as the owner is abrasive, does not follow COVID protocols, did not follow the U-Haul contract protocols, and did not provide a clean vehicle. When I returned the vehicle full of gas bought at another location, he was very angry that I did not get the gas from his station.

Tanner H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONTY F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SCOTT C. 
Évaluation :
3

Nothing. Not an attractive business but Joe is a great guy once you understand him

howard S. 
Évaluation :
5

Top notch help from joe the best service I've ever had at u haul .

MICHAEL B. 
Évaluation :
5

Answer phone and don't over charge the customer

PAUL J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
1

The owner at this location was terrible from start to finish. He came out and wanted me to unhook the trailer and was swearing and complaining about everything that the other location did. Then when I would not help him lift the trailer he called me a mother Fâ€"â€"we.

James M. 
Non les évaluations ont été soumises pour cet établissement.

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