Worst customer service ever. Man was dirty and extremely rude. Impatient and inconsiderate. This man should not be running any business. Can't express my dissatisfaction well enough. He didn't know what trailer was reserved. Told me to take whatever I wanted. Could t be bothered to help. Intrusive and so incredibly rude. Will NEVER go back or recommend. You should pull his u-haul license out of that area. He is giving u-haul a very bad name.DACODA N.
Customer Reviews for Parkway Gas
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Lake Country, BC V4V1Y1
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 5h pm
- Dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ensure truck is maintained. AC was inoperative. Interior was average cleanliness. Allow customers to use the garbage can. Owner didn't want me throwing garbage out in his garbage can.Alfred B.
Gas gauge read incorrectly and charged. Drop off time not convenient.Ron K.
I had great service. It was a pleasure doing business here.brenda S.
Owner Jon is a great guyWilliam M.
I found the Parkway Gas U-Haul location perfect for what I needed. This was the third time I have used this location and each time I have had great service both from the gentlemen at the gas station and the lady who helped me on the phone. The last 26' truck I rented was clean and almost new. perfect for my trip back and forth from Alberta. Merci.Mark H.
In order to rent a uhaul you have to make a reservation which is not guaranteed. Very disappointing. Then half way through my loading of my truck I get a call saying I can't drop off the truck at my desired location which was booked for a month and a half. The problem was rectified but then the drop off location accepted the truck which he was reluctant to do so. I feel uhaul is disorganized and needs a better rental system in order to have trucks available for the customers needs.MARTY R.
Le client n'a pas laissé de commentaire.GLENN M.
Great guy lots of fun to chat withBRIAN C.
Le client n'a pas laissé de commentaire.AREK S.
Owner rudeTZU-HSI L.
The owner is a real character, but the service was great.David S.
Le client n'a pas laissé de commentaire.Stephen J.
Joe's always great and a great help!ANDREW P.
Excellent auto hauler.Brian S.
Everything was fine except I ordered moving pads and a dolly that were not in the truck. When I called and asked them to take them off the bill, he said he would, but it is still on the bill. The person on the phone was great, but the person managing the physical shop was a disaster.DAVID P.
Sketchy place watch for the pit bull.James S.
The owner of this gas station that represents U-haul is extremely rude. This was the second time I have used this U-haul location and nothing has changed; he is on a power trip, extremely slow, and rude. Plus once you pick up the vehicle, you can only head north ! My move was south and I had to drive several kilometres in the wrong direction just to turn around ! That is silly; a new location close to a traffic light should be considered !! I will NEVER use this location again, and am questioning if U-Haul will be my choice next time !GARY O.
Keep up the excellent service. Well done uhaul. SgWilliam G.
I was yelled at, called "stupid", and watched a grown man throw a temper tantrum and call himself a "lion ready to tear and shred customers apart", very a frightening experience. Would not recommend dealing with this location. One very very unhappy man working at this location. Highly recommend a day off for this man before he actually physically attacks customer.DAVID W.
Nothing, everything wet well and rental was exactly what we neededIan R.
I can't think of anything. The service was friendly and easy.Donald I.
Franca and Joe are excellent to deal with.gregory E.
I resereved a trailer in Vernon BC, you changed it on the day I needed it to a place 25 mins away.. so over an hour of driving, renting and driving back... then another hour of my time when I took it back.. very unhappy about that ...Curtis H.
Don't rent from UHaul Expect to be price gouged Kelowna to Wainwright in 2020 308,00 $ Wainwright to Kelowna in April 2021 2 080 $.0 Value of trailer 6 000 $.0 Told â€œsupply and demand bullshit Price gouging I will never rent from UHaul again I reported to Global news in both Alberta and British Columbia And as I was in Wainwright as a infectious Control I will be reporting to my BC Nurses Union to repot this unbelievable price gouging from UHaul I will tell everyone I know. Facebook etc Shame on UHaul for this during Covid. Money grabbing company shame UhaulPatricia T.
Joe -a Funny and charismatic old school Italian is fantastic to deal with. Highly recommend this location and Joe. Always a smile. Awesome and Thank you.John C.
Joe was excellent to deal with, He took the time to explain in detail the trailer I was renting.WILLIAM M.
We picked up an AutoTransportTrailer in LakeCountry and brought back in Maple Ridge. Both Station was Great Service ! Walkin Reservation in Maple Ridge,thanks! and CostumerService , great Job, All@all = perfectMarcell L.
Le client n'a pas laissé de commentaire.Dale H.
Le client n'a pas laissé de commentaire.KENNETH W.
Giuseppe and his wife were extremely helpful and accommodating. Fantastic experience! I'm glad I went to them from another referral and not into Vernon. Thank-you!DIANA M.
Excellent service à la clientèle. I would not hesitate to recommend this location to my friends what a great person to deal withSHANE A.
The rudest experience I have ever had with Uhaul. Started with the owner complaining about not wanting to rent trailers and yelling at his pit bull. I was insulted repeatedly by vendor, and literally had to yell my credit card number 5 times through the phone to someone on the other end in a noisy room, while others were standing around listening. Won't be going back and I suggest Uhaul start stocking better at other locations in the area.GREGORY R.
Take away his u-haul business. First thing inside his tiny shop he had no mask on with a customer as well wearing no mask. All he does is literally pass a phone to you and someone on the line goes threw your info and than you pass the phone back to him and he charges you iv nvr ever seen anything like this. Second he passes the phone to next person and everyone gets to touch and hold that non sanitized phone with people having no masks on. One person asked about having phone sanitized and he replied it's ok no one here has covid than he put a little hand sanitizer and rubbed on the phone. He is going to be the reason for a covid outbreak!!! Totally blown away by the service and how he is in business. .richard M.
This was a very bad experience, and looking at the online reviews of this location, this seems similar. There were 0 public health protocols followed. No one, owner nor customers, had masks or distancing. He was outrageously rude to my father and aggressive when returning. He was upset we were not wanting to pay 40 $to fold 12 wool blankets... as well as upset my Dad refused to pay 3,50 $ a litre for Diesel (when he was clear it was 1,20 $ a Litre and we should fill up at the end with him)... So my dad filled up the tank himself and folded the blankets. This guy is a jerk (Sicilian man), they also have a giant (friendly but still) pit bull running around. I have had great experiences with U Haul, but this location is the worst thing I have ever seen. The truck in the cab was also filthy. I will be leaving a public review on google with our experiences of the location and owner/manager, as my dad (ex-military) was met with aggression and anger from this man (plan to write this up soon). Absolutely horrendous experience and would be ashamed to be associated with this location. Mitchell Francoeur (204-995-8551)Mitchell F.
All was good. Service at site was good, equipment was good. Happy to use Uhaul for my occasional trailering needs.DAVID C.
Giuseppe was fantastic and couldn't do enough to help. A very professional and personable service. I would recommend anyone to his business. Thank you! AlanAlan G.
Pick up was good and the service was great! Easy to get all set for our move.Bryan H.
Funny guy!!!IVAN D.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.DARREN S.
need to fix u-joints and ball joints do to shaking.Rob C.
Fantastic experience.RODGER M.
Great experience, Joe set us up with a car trailer. No problems with the equipment, my kind of place. I will do business there in the future. Mike KMICHAEL K.
Le client n'a pas laissé de commentaire.DAVINDERPAL C.
Le client n'a pas laissé de commentaire.JOSIAH O.
This grumpy, rude and obnoxious man who owns and runs this location is an embarrassment to UHaul. I have dropped at this location in the past (a year or so ago) and later found him to then have charged my card for additional gas when it was not necessary for him to add more because I had already filled it up to the same level as I got it before bringing it back there. At which point he was at that time angry that I had not purchased the gas from him. In this instance, he again attempted to try and tell me I had not filled it to the 5/8ths level for which I received it to which I called him out on it this time and told him I had photos of the gauge and mileage. He got angry at this and tried to grab my phone from me which in these times of a pandemic is totally unacceptable. I have also noticed he has in reflection decided against charging me for more gas. Outrageous! Never will I go to this location ever again for anything.ROBERT N.
be safe & have funjohn B.
I was told I could pick it up at a location in Kelowna, Then on the morning of my reservation they told me I had to drive 30 mins to lake country to pick up the trailer. I was on a tight schedule and it was very frustrating.THEODORE K.
Clean up the windshield and at least sanitize the steering wheelSUKHMANDAR M.
Great people (Joe and Frankie) to work with and accommodating.John G.
Le client n'a pas laissé de commentaire.Laura P.
Joe & his wife are awesomePAUL P.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Ernest M.
Le client n'a pas laissé de commentaire.Liam R.
Joe is the best guy ever very personable to deal with great knowledge of the area and the equipment I highly recommended him and his staffCam K.
Le client n'a pas laissé de commentaire.Harvey T.
Le client n'a pas laissé de commentaire.SCOTT C.
Friendly, knowledgeable, approachable, this is what customer service looks like!Darrell E.
Service was very good, no complaints.GLENN P.
Le client n'a pas laissé de commentaire.BARB M.
Racist, rude proprietor. My husband started by asking, â€œDo you work hereâ€ to a guy walking out of office. Guy replied, â€œI own the place I don't just work here like some negroâ€. It just got worse from there. He yelled at my husband whileâ€helpingâ€ us to hook up the trailer, that he â€œdidn't even have to help. This isn't my job!â€ This was after we sat there in the blazing heat for over half an hour, before doing the paperwork to get us on our way, despite us arriving at the designated time. Awful experience with a horrible man. It was not our chosen pickup location. We were contacted the day before. If we didn't absolutely need the trailer that day, we would have walked right out after his racist comment.Jason D.
Le client n'a pas laissé de commentaire.Daniel D.
Dealing with Joe is always a great experience and treat! I go there not only for I haul rentals but for gas and propane! You gotta stop in !!ALAIN T.
I'm torn. My roommate is in a fight with your insurance over a mouse infestation that ruined two sofas and bed and all kinds of boots clothing...and a week of no returned calls?!?!BRIAN S.
Le client n'a pas laissé de commentaire.Margaret C.
The owner/manager is not customer oriented. A difficult and unhappy man who certainly lets you know he is tired of dealing with people/customers. The sign on the counter â€˜if I like you you are special, because I f'ing hate everyone' was certainly a surprise and quite revealing (sanitized version quoted here)Dan E.
Le client n'a pas laissé de commentaire.Dre H.
Le client n'a pas laissé de commentaire.SHELLEY M.
Le client n'a pas laissé de commentaire.Draya B.
Le client n'a pas laissé de commentaire.KYLE K.
When I called the 1-800 number to get information on the size that I needed the rep told me that the 15 foot would be all I needed. Well as it turned out NOT SO. I filled the 15 foot plus 3 pick ups. Did not need this added STRESS on moving day. I was very DISAPOINTED as I was going to go with a larger truck to start with. Was not happy. Thanks SylviaSylvia F.
When I booked with Uhaul, I had confirmation that I could pick up the unit in Vernon, only to be called back a couple hours later to be told that I would have to travel to a different location to pick up. Unfortunately, this added an additional 2 hours of travel time for us so that was not very nice to find out after the fact. Sam at the Lake Country location was very helpful, which made the experience better, but I was not happy with the additional travel time.Hollie R.
Le client n'a pas laissé de commentaire.Alan N.
Le client n'a pas laissé de commentaire.Dana B.
Great customer service. Very nice peopleSCOTT M.
Great location for someone living outside of Kelowna proper - easy access in and out.David S.
Staff are very helpful and friendly. Made the entire process very easy. Thank you Giuseppe!Al D.
I needed a truck with a power gate but didn't get it. Couldn't complete move without it.susan B.
Le client n'a pas laissé de commentaire.Norm S.
The windshield was dirty, the seat were dirty, had been swept out, but still has sunflower seeds all over the floor in the corners... The owners were lovely people, but some one needs to learn to wash the inside of 5he trucks. There were ashes in the cup holdersBarb N.
Le client n'a pas laissé de commentaire.Sandor H.
Le client n'a pas laissé de commentaire.EMILE G.
Things were fine. Folks on site were very hellful.Murray T.
Le client n'a pas laissé de commentaire.Joel M.
Le client n'a pas laissé de commentaire.KIA F.
Le client n'a pas laissé de commentaire.alison C.
Great customer service, friendly and efficient.VALERIE W.
Le client n'a pas laissé de commentaire.BRUCE S.
Le client n'a pas laissé de commentaire.Josh K.
One of the best experiences I've had in a very long time especially considering what's going on in the world right now!! The owners were soooo friendly and so funny!! I will continue to give them my service and recommend them to every single person I can!! Thank you so very much for the friendly and kind experience!! The best of the bestSHAUNA M.
Le client n'a pas laissé de commentaire.Barry M.
Again Joe came to the task, his personality and service made this transaction very pleasurable. I will definitely return when I need a trailer rental.Don H.
The people were totally unprofessional and rude . And they told me a totally different measurement then what I got. And they overcharged me on my visaTanji-Sue H.
Well managed and efficient. Fast and easy transactionSteven B.
Take the franchise away from this guy. He is a nightmare to deal. Everything pisses him off, can't speak proper English and was yelling at me. When the lights wouldn't work on the trailer he blamed me, until he changed the wiring in the trailer then it worked. No apology. Absolute ass hole, should not be dealing with people. Rude and ignorant the entire time. And took him an hour to get the trailer hooked up and go thru the process even though I had an account and prechecked in before arriving. Will never ever stop here, even if this was the only place to rent. Would buy my own trailer before I would ever deal with him again. Zero customer service skills.Joan L.
Really pleased with the service and equipment. Although I didn't need a spare tire in case of a flat it would have been nice to have one as I used same in an area where the nearest town was an hour away.EMIL S.