Customer Reviews for Parkway Gas
(U-Haul Neighborhood Dealer)

557 évaluations

11891 Hwy 97 N   Lake Country, BC V4V1Y1

(250) 766-4506

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 12 h pm

Services dans cet établissement :

Pour nous contacter

(250) 766-4506

11891 Hwy 97 N
Lake Country, BC V4V1Y1

Services dans cet établissement :

Heures

  • Mon–Sat
    De 8 h am à 5 h pm
  • Dimanche
    De 9 h am à 12 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg F. 
Évaluation :
5

great service, Thx., Chris

chris C. 
Évaluation :
5

Clean the ramp

scott G. 
Évaluation :
1

Overcharged a day. Had no windshield wash in truck and no scraper. I had to buy one.

Kim P. 
Évaluation :
3

Cheaper for a customer that has used your company more tha one time in the 6 months. I have rented three trailers in the last 5 months

Garry R. 
Évaluation :
1

Charged for a dolly I did not receive. Organization was absolutely terrible despite having already made a reservation in preparation. Absolutely brutal customer service.

Kyla R. 
Évaluation :
1

This was the closest location to me that said there was a 15 foot truck available. We drove an hour from west kelowna to lake country to pick up the truck. The gas station it was at was gross and hard to find when we called asking for directions the man who answered the phone proceeded to yell at us about wasting his time. The truck itself appeared to be clean. The gas station is located on one side if a dual lne highway and we had to drive another twenty minutes down the highway before we could turn around and head the other way back to west kelowna.

Dana B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Iman P. 
Évaluation :
5

No issues all in order and excellent customer service

Scott G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug N. 
Évaluation :
1

Guy tried to give me a truck with a flat tire, said it was “just low” so I helped him fill it & could hear air rushing out of the tire as he tried to send me on my way with it, i said no absolutely not, he then gave me a different truck which had half a tank of gas when it said 7/8 on the form. I never got a text to do a pre trip checklist so i couldnt update the gas gauge. Completely disgusting & would never go there again.

Jared L. 
Évaluation :
1

I have never left a bad review for anything before, but this location warranted it. What an absolute chaotic, unpleasant experience. The "lot" only has room for the gas station that is there- there is no room for the trailers that are crammed in anywhere they might fit, and subsequently no place to park. The owner is incredibly rude, and actually told us to "f*** off and get off my property" when we asked about an adapter for the trailer plug. Which uhaul is supposed to sell. We left illegally, without taillights or brake lights on the trailer, until we were able to find an adapter elsewhere. We will be driving an extra hour out of our way to rent from a different location if we are ever in the need of a uhaul in Lake Country again.

Patrick D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc B. 
Évaluation :
3

Family did the drop off for me so I cannot comment.

Alicia L. 
Évaluation :
1

I asked the man at the store if he worked there and he replied ‘me no work here'… he proceeded to help us set up a trailer and upon bringing it back I asked him politely to help me unhook the trailer and he replied with ‘me no work here me no help you, me have 2 hands you have 2 hands' I asked him what he was talking about and he said I was asking for too much… so I kindly asked the other man in the store who didn't work there if he could help me and he did.

Alexandra F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin O. 
Évaluation :
1

When we showed up to pick up our truck we found out later that the owners son had just driven away with it as we were trying to figure out which one was ours. He had taken it to go drop his girlfriend off at work. We then had wait an entire hour past our starting rental time for him to come back with it. It was very unprofessional and time management was not acceptable. We were very disappointed to have experienced this with your company.

Harley M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa K. 
Évaluation :
5

This was some of the best and most friendly customer service I have ever had. I would 100 % recommend this location a friend. Franca and her husband were amazing, wonderful to my kids, and so so helpful.

Megan F. 
Évaluation :
3

Make items available when needed,I wanted to book in Vernon BC, but was told no they don't have any .Then was told Kelowna, then the morning of pickup just 3 hours before pickup was told lake county. I thinking if Vernon never had one , why can't you bring it to my location. Makes things more difficult and more expensive for customer.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

I received rental contact via email need invoice please via email thanks

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda J. 
Évaluation :
3

Have the truck at the location where it was CONFIRMED for pick up- and when customer service takes the phone call- DON'T HANG UP on customer by saying, sorry, thats all we can do. VERY POOR experience. Will always look for other options for rental truck.

Peter B. 
Évaluation :
2

Precision required with location. I reserved both a trailer at one time and a 15' cube van in August. On both occasions I was assured of one location at time of reservation only to find it non existent there, no call and a hunt to two hours away to retrieve what was reserved weeks in advance and verified! Imagine how poor this is as customer service? Unacceptable. Improve one way transactions so operator knows what's happening Language barrier

Russell K. 
Évaluation :
1

Very bad customer service, very dirty equipment

ALBINA S. 
Évaluation :
5

What I really liked was the warm welcoming approach that the representatives provided to me as a customer. My truck was ready and the transaction for recording document information was smooth. There was a straightforward management of the business and kindness in leaving my car for 2 days at the site while I moved belongings between locations. I appreciate this service very much.

Kerry R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TONY H. 
Évaluation :
1

Has no space

Mattias G. 
Évaluation :
3

Overall the service was okay but windshields/windows could have been cleaner. It was not my preferred pickup location which in the end cost me a slight extra fee in mileage charges but not enough to argue over.

David G H. 
Évaluation :
5

Very friendly and helpful

Brian K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MYLES M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark O. 
Évaluation :
4

fun place to visit, the service was prompt & the rental person was great. $20 for gas for a 15km trip seemed a tad high but the experience was worth it.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brad F. 
Évaluation :
4

beau travail

Ben J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

hirdey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen S. 
Évaluation :
5

I only wanted a pickup truck for a one way trip but i had to take a larger box truck because you dont do one way for the pick ups.The first location i went to in Kelwona only had a 26' truck which is way to large. The first location i went to was not able to tell me which uhaul location had what would work for . Abit frustrating when we was in the middle of a bike vacation and going through a breakdown.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
4

A different vehicle was ready for me than what showed up when doing the online check in. I had to call in to UHaul and was on hold for a bit. I hoped to pick up and go quickly, but it cost me half an hour.

Christopher M. 
Évaluation :
4

Fast and easy drop off He pumped my gas well I watch the gauge Then he took over Quick and easy Thx you

David M. 
Évaluation :
3

The most entertaining business we have ever experienced don't change a thing 😳

james M. 
Évaluation :
3

Well when i got there the guy wasn't to happy because ppl were late including myself which i had to come from Westbank then back only to go pass it when i was heading to sask , even i wasn't happy about that

Colin M. 
Évaluation :
4

It was an easy and smooth process to drop off the truck. I would suggest a sign to know which entrance is best for drop-offs.

Jeremiah P. 
Évaluation :
2

More then one phone

DANE H. 
Évaluation :
5

I had a problem with gas gauge listed on contract which said 9/16 full. I took photo of gas level and mileage upon leaving pickup location which shows gas level a touch below half. I left gas tank at half. I was charged for gas and sent email with photos of gas levels at beginning and end. I want reimbursement of gas charge

Simone B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody N. 
Évaluation :
1

The owner is very unprofessional and wasted almost an hour of our time making inappropriate jokes when we were on a tight schedule, i would never use this location again.

Prabhjit S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leona J. 
Évaluation :
1

He was really unorganized, rude, and demeaning. Very unsanitary location. Location is super busy next to the highway making pulling out somewhat difficult

Spencer G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gemma E. 
Évaluation :
3

Lot is crowded.

robert P. 
Évaluation :
1

1/4 tank of fuel Windshield dirty

Jonathan C. 
Évaluation :
1

Seems out dated signing out the u haul went through another person on the phone the guy could or wouldnot give a recept to the lady before me seemed un professional would never go back

MARC D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

sheilagh J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sara D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sara D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Myrna C. 
Évaluation :
1

To many discrepancy to post both from U-Haul and pick up location.

Rob A. 
Évaluation :
5

Rien

brett M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNE D. 
Évaluation :
1

I was sent on my way without anyone but me inspecting the trailer. It had a flat tire with a visible screw puncturing it. It took almost an hour to repair it. Thankfully, I knew how to attach the trailer as well, as the person "assisting" me admitted he didn't know anything about them. The young man who did the repairs was the saving grace of this location, though. No complaints about him at all.

Cory H. 
Évaluation :
5

Again, staff were so helpful. I was not confident backing the trailer and it is a small area but they just unhooked it and moved it for me without making me feel foolish. Merci.

Amanda J. 
Évaluation :
5

Great friendly service. Very helpful.

Mandy B. 
Évaluation :
4

Was charged for an extra day even though truck was returned ealry

Michael M. 
Évaluation :
5

Good place! Friendly stuff!

Ievgen L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
5

Great service

TALJINDER U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
2

Almost left without rental. Extremely difficult to understand rental agent, NOT a pleasant experience. When I asked about drop off locations, I couldn't get an answer. I chose a lo action that I had used in the past, turns out they don't accept trailers GO FIGURE!?

Chris Y. 
Évaluation :
3

Quick and easy. Was able to pick up the trailer, go over the forms and get out on the highway. Great having the site so close to home.

Derek T. 
Évaluation :
1

same crap here it's not there problem. phone customer service. that did no good .I will never use u haul again.

shane N. 
Évaluation :
4

Be more clear when reserving that the location you select MAY NOT be where the pick-up occurs.

Rick B. 
Évaluation :
5

Great job thank you helped in our move

Norman H. 
Évaluation :
1

Pick up was fine. But upon return the guy wanted to charge me $30 more for fuel even though it showed full and I had a receipt showing I paid $43 to travel 29 miles. In the end he didn't charge me, but after a full day of moving I didn't appreciate his crappy and rude attitude. He was upset that I didn't fill up at his gas station and used another one where I have a corporate card. I told him that we could pull the truck up to his pump and pay for whatever fuel it took, but he knew he was just being a jerk trying to scam me. Unacceptable, Uhaul should cancel their contract with this guy. Rude and unprofessional service is simply not acceptable in today's world.

PAUL J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom O. 
Évaluation :
1

Very disorganized. Rude owner. My blankets were not in the truck. Told him when i returned it and he said its only $5. It was $10 and i want a refund

Erica V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian K. 
Évaluation :
4

My trailer wasnt there for pick up at 09:30 and I waited until almost 11am, I was supposed to bring the trailer back on sunday but came back a day earlier and was still charged for 3 days, not to impressed

Craig I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea J. 
Évaluation :
3

We returned the truck 24 hours sooner than anticipated and booked for, gassed up and in great shape, therefore we expected to get some kind of credit. Especially since they specifically asked us to return it as soon as possible!

Fred H. 
Évaluation :
3

Being a gas station, it did not have the environment I would expect for a UHaul pickup centre. The owner was very friendly and had me set up fairly quickly.

Joe M. 
Évaluation :
4

Great to have local people help after the horrendous experiences with website and calling in.

Eric S. 
Évaluation :
5

Smooth process and equipment was well taken care of.

Iftkhar A. 
Évaluation :
5

All very friendly and very knowledgeable.. Joe is a very classy guy and took the time to do our hook up and instructions. Definitely rent hear again and highly recommend. Scott g

Scott G. 
Évaluation :
5

Excellent experience.

Bryan T. 
Évaluation :
5

The service was top notch.Franca was very helpful and pleasant.So nice to get some good old fashion service as it seems to be in this day and age alot of staff don't really care about customer service.thanks again

SYLVIA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEVE H. 
Évaluation :
1

Place is filthy and proprietor is unprofessional.

Steve M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
3

I wouldn't recommend and use Uhaul again. I got a truck without fuel cap, with the tank almost empty and got a truck I didn't order because the one that was in my contract was nowhere to be found. After being told that I had to pick up in Kelowna the day prior I got a call telling me I had to drive 5hrs to get the truck. It's an extremely unorganized, out of schedule company

Jeff S. 
Évaluation :
1

The owner insults his clients every time It shouldn't matter what a client does or why he would need the trailer

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page