I dont know, i can not find anything to make better. Oh, the steering wheel is too big
Shawn L
Customer Reviews for Parkway Sunoco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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It was a relief to finally find a U-Haul location where all the equipment was there, the computers worked, and the employees knew exactly how to get me in and out with zero wasted time.
Nicholas RI was taken care of and was treated nicely.
David HNice people very helpful
Mark GToo much trouble to put the trailer on myself. No assistance in doing so.
wayne dAll vehicles need cleaned they were very dirty inside
Darwin CThe attendant were not friendly neither helpful to me.
Jeannette ZGas station attendant seemed disinterested in helping. Made it feel like I was bothering him and interrupting his day. Would not return here again...even for gas.
Brian MWorker barely spoke English.
josh mTruck has a serious alignment issue or possibly a bad tie rod. It honestly didn't seem safe to drive. The check-in process was slow, but the return process was abysmal. The employee who handled the return didn't seem even to know how to process convenience store purchases (he took 4 of those in between trying to handle my return)-much less how to get the return process completed, which took a full half-hour.
Heather JTruck was dirty inside, customer service was terrible and rates were not adjusted for returning a day early
Eric SThank You Ali for a Great Easy Experience, The Uhaul being at Sunoco Gas was Even Better!!!! Everything all in One.
RAYMONDO OThe process of mobile pickup was horrible!!!! It took 25 minutes and that time isn’t factored in to the rental time.
MARIJAH ANone so far
Mervin KBien
Gerardo DLady who is always there working very sweet and great at her job!
Betty WApparently my trick did not get checked in until DAYS LATER.
Toni TThe uhaul smelled like urine, air coming in the cabin, emergency brake lever broken , given to me almost 3/4 of a tank.
Wanda MA notification when your truck is not available would be nice when I finally got a truck the check engine light was on and the steering wheel had a foot of play in it AND I still haven’t got my deposit back on the truck I was supposed to get after being forced to pay again for the replacement truck after being told I would get it back on the first business day and of course I didn’t
Kenneth WDid not have any dollies, furniture pads, straps, bungee cords, or any other moving equipment. When I made the reservation, the reservation allowed me pay for a dolly and furniture pads, but this location only had the truck and nothing else
Randall SPhone communication lacking mail box was full.
John H0,89 a mile seems high to me a lower rate for short trips would be nice for people who are using it for a few hours and not much mileage.
Kim WDrop off was very easy and quick. The person at this location was very nice and she made the drop off a pleasant one.
Mark CThe equipment that we reserved weeks in advance was not available when we arrived. Even though we selected online check in/pick up, we were prompted to come inside for assistance instead. The overall process was disorganized and unreliable. The truck was fine.
Ashley WTruck was not maintained Step was falling off I had to put 2 bolts in it AC quit at end of trip Ramp was broken would not go in place
George DQuick drop off but phone didn’t work and no printed receipt
Richard FThe van interior was really dirty, gas tank was full. The location was horrible, no real parking for vehicles, and after following all of the directions for mobile pickup I still had to show my license again and the attendant didn't seem to know how to check out the van. Why did I take a picture and upload my license picture if I had to show it again to get the keys?
Elyse AStaff had poor customer service. Did self check in went inside and the clerk had a long line he made we wait while he attended to the entire line. Upon returning a different sales associate gave me a very hard time about parking the truck. I told her I was not comfortable navigating it into the space and she was just rude. I told her I didn't know how much gas was in the truck she referred me to the app. I asked for help bc I had poor reception she said well I'll help you but there's a charge. She was very rude.
Keirra DClean out severe smoke smell. Even with the windows open I could smell it and my clothes smelled like it after a short ride
Vivien KConvenient drop off. The estimated amount of gas to get back to my original level was way too high, so frustrating that I had to spend extra money on gassing your truck more than I needed to.
Jack RWe returned our truck around 4pm, but it was not processed until around 11:40pm. Otherwise, drop off was smooth and easy.
Mahlet Znothing. all was very good.
jorge vThe truck smelled like cigarette smoke with used cigarettes inside the door
Sondra DGood customer service. Easy process. In and out in no time. The truck was clean however it needs a wheel alignment. Could not drive more than 45 mph without shaking and feeling like it was going out of control.
Leon YWent very fast and easy
Michael CTruck was not in the best shape. Drove like a tractor with wobbly driving.
Zeeshan MI have not received my email receipt. Otherwise the process wa smooth and unevemful.
Richard HThe service was not the usual uhaul service. The vehicles were not up to standard. The truck was extremely dirty.
Geneva EExcellent service, was a walk-in. Make a reservation if you wish to save time picking up your vehicle.
PETERIS SThe only issue I had was the truck was to small for what we needed. So a 3 hour round trip turned into 7 1/2 hours. We had to travel from hanover md to Ashburn VA so making 2 trips was a huge inconvenience not to mention the extra expense for the double miles we had to travel.
MARY SMike had great customer service and was very knowledgeable.
Aaries CMore expensive than I thought
Shandice KMake it easier to find the truck. They instructions said to look at a place on the truck for the # but it was not there and in a different spot on the truck. Gas charge is overpriced.
Andrew GEmployee at the Sunoco told us that there was no parking available and that we would need to either wait for a spot or take the Uhaul to a different location (which he said we'd have to pay for), a spot opened up and he told us we could not park there and to park across the busy street instead. We were also charged almost $50 for gas even though the tank was in the exact spot it was when received. Very displeased.
Destinee LTrès bien
Truneal JThe employee tried to fight me and my friend and got all up in my friends face. We were 2 females a man let alone an employee of U haul should never get that irate and unprofessional with any customers.
Sue TI felt like I was overcharged for the rental.
FRANCESCA D