Never use this site. Also customer service took forever to get into contact. I want a refund.KIMBERLY C.
Customer Reviews for Parkway Tire Center
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.ROBERT W.
It's basically a gas station/repair shop. If you need any assistance with the rental app you are on your own. The van I rented was dirty it was covered in a film of mud. You could tell someone attempted to sweep the van but it needed a wet mop to be cleaned. All my items had to be wiped down when they arrived at the destination which took up time and caused me to not finish my complete move. I will be using Penske or Budget or Ryder. Never uhaul. This experience has led me to change my storage unit location to Cubesmart. Horrible move experience.Constance G.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Richard C.
I wouldn't recommend uhaul to a friend - the location was fine. The online process took forever and my identity had to be confirmed with calls to multiple people - literally the oddest and most time consuming car rental process I've ever encountered!! For a one hour rental??? Crazy town. would NEVER use uhaul again. The guy at the gas station was wonderfully helpful but his hands were tied bc the process was all uhaul driven. That guy should get a a raise. He was running the whole place by himself w no help, in extreme heat entering into a holiday weekend. Uhaul - you stink.Kathleen D.
Le client n'a pas laissé de commentaire.Michael G.
Helpful people and beautiful experienceHUSEYIN D.
Le client n'a pas laissé de commentaire.James B.
My experience was wonderful, the staff at this location was very helpful and attentive. Thanks againNoctem V.
Very confusing rental procedure.William K.
Le client n'a pas laissé de commentaire.Moises F.
the entire process from beginning to end was a NIGHTMARE PLUS YOU OVERCAHRGED ME FOR GAS WHICH I PUT IN BEFORE I RETURNED IT HORRIBLE EXPERIENCE !Susann Z.
Truck was clean and ready to go. Agent explained everything about the truck well, Paperwork done and out on the road quickly. Was easy and fast to get going.ANITA P.
Le client n'a pas laissé de commentaire.Howard S.
Le client n'a pas laissé de commentaire.Caroline H.
Le client n'a pas laissé de commentaire.SHAHROKH N.
Le client n'a pas laissé de commentaire.Eduvigis P.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.VASYL H.
The all online element was extremely confusing. I'm 28 and seriously struggled to get the keys I can only imagine if I had let my 65 year old father rant the van for me like he offered. U haul is excellent I am a loyal customer but the new lock box system was not clearly laid out via email/ text notificationmatthew A.
I was to pick this up in Hackensack and the truck was not there! I did not get even a phone call from Uhaul. Because I had scheduled movers by the hour this cost me 200 $extra dollars.Holly G.
Leave vehicle with a full tank of gasSabin J.
Upon dropping off truck, we were given a name of the person to call regarding toll problem we had. A few states only had mail in ticket. No personnel at booths. My husband was met with demeaning attitude when he asked how to handle that dilemma. He just didn't know what he needed to do to pay it once we were back home. Would never pick up or drop off at that place again. That was terrible for him to be treated like that. Wasn't his fault that certain states do not have personnel at their toll boothsMATTHEW K.
drop off was much easier than pick up.Nicholas M.
Le client n'a pas laissé de commentaire.Shlomo A.
Le client n'a pas laissé de commentaire.bob G.
It was 3:30 pm when I returned the truck. There was no one at the desk and a worker toold me to drop the key in the box. I returned the truck a day earlier and I was charged extra fee fro dropping the key in the box which is unreasonable.Joseph G.
I dropped off the rental after hours (but on time). This location over charged me saying that I returned the truck late, when in fact I returned the truck 12 hours before the deadline. Now I am having to deal with an over charge and having them look at cameras to show that I returned the truck on time...something I think they should have done BEFORE over charging me.Jonathan M.
Le client n'a pas laissé de commentaire.Alex K.
Le client n'a pas laissé de commentaire.Rupen A.
Le client n'a pas laissé de commentaire.Stephanie K.
Wasted almost an hour trying to figure out the proper lock box code. The locks were switched. #2 and # 3 were interchanged. There are a lot of flaws with mobile pick up and this place has nobody there on sundays.Yevgeny K.
The location and service was excellent the only issue I had was when I went to returned the truck the facility was closed and he told me when I went to pick up that he'll send me an email of my confirmation which I never receivedMarcos C.
Le client n'a pas laissé de commentaire.Michael A.
Le client n'a pas laissé de commentaire.lancy R.
Le client n'a pas laissé de commentaire.Kenneth S.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.Cynthia G.
Le client n'a pas laissé de commentaire.Tomas E.
Le client n'a pas laissé de commentaire.irving J.
Le client n'a pas laissé de commentaire.Andrew W.
The person who helped us was not friendly not at allGary D.
The fual tank was almost empty and I have to put 25 $gas in it and he still charged me 17,60 $ EZ fuel charges.abdul R.
Le client n'a pas laissé de commentaire.Johvanna S.
Le client n'a pas laissé de commentaire.Colleen L.
The 2 $/mile charge is absolutely absurd. I wouldn't rate U-Haul to ANYONE.Chris D.
Le client n'a pas laissé de commentaire.lawrence F.
Attendant failed to explain after hours return procedure. He doesn't explain that you have to log in to uhaul and verify your location with their website. He also claimed I would be able to fill the tank at his gas station but the pumps were turned off. I was hit with 50 $in additional charges and he has not returned my phone messages. To put it succinctly: not very professional.Devin K.
Le client n'a pas laissé de commentaire.Mario G.
Le client n'a pas laissé de commentaire.Filiberto A.
Le client n'a pas laissé de commentaire.james M.
Le client n'a pas laissé de commentaire.Abdul R.
Employee was rude and business was under staffed. I had made a reservation with a different location but got rerouted to this location.Susan M.
I dropped the truck off at 3:00pm. A person working at the location had me move the truck. Before putting the key in the drop box, I went to the app. There were issues with the app verifying my location. The uhaul office was locked. I asked the employee, who had me move the truck, what to do. He didn't really know. He said to make sure the truck was empty. The next day I got a charge of 20 $for dropping the truck off after hours. Also, I drove the 15' truck 28 miles (which is verified from the receip) yet got hit with a 40 $refuel charge. I called a repesnative, who pulled up my receipt and said I used 1/4 a tank of gas. I don't understand how that is possible. The only time I used gas was when I was driving.Michael C.
Lie parson over thereSALIM S.
Le client n'a pas laissé de commentaire.Savio D.
not only did you not have the hand truck and blankets i ordered your office stunk horrendously from cigarette smoke, i couldn't stand being in there for 5 minutes and your poor dog is breathing second hand smoke all day.David C.
Le client n'a pas laissé de commentaire.Peter O.
person behind desk very rude and charged me extra day after hours drop off even thou we got back before 4:00 pm we have gas receipt from the gas station on the premises to prove time of arrivalFINLEY F.
Everything was perfect. Thanks.frank Y.
The on-site representative was less than helpful.Arianne V.
Very rude. Told me if I wanted a bill have to wait till next morning. He was a gas attendant. He was joking, I got that part.niraj B.
Le client n'a pas laissé de commentaire.Douglas C.
Excellent emplacement!Walter P.
The rental was reserved at a different location than the one where the truck was to be picked up. The person at the original location failed to inform that the truck may have to be picked up at a different location. The only explanation offered was "that is how U-Haul works." How am I expected to know "how U-Haul works?" Also much mis-information on how tolls can be paid, since many roads now have cash-less tolling. Afraid that I will pay for tolls multiple times.John S.
Drop Box took a bit to find disappointed the gas station was not open to fill the tank. Why have a drop off where they are closed but location was convienent for usAudrey H.
Le client n'a pas laissé de commentaire.paula D.
Le client n'a pas laissé de commentaire.James M.
Paul was great!dane T.
Employee did his job well. But customer service and politeness was heavily lacking. As a consumer I know it's only truck rentals, but his poor attitude would deter me from using this location again if I could avoid it.Ryan R.
Worked just like they said it woulded L.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Conrad M.
Le client n'a pas laissé de commentaire.Gregory G.
Not much I was very satisfied to find the truck I needed on short notice, truck was clean inside and out including cargo area. The gentleman that took care of me was very polite and nice, he took care of me while he did his attending of gas stations and I was out pretty quick. Thumbs up ????Vincent M.
The staff at the affiliated gas station was not at all friendly when asked for advice about how much gas would be needed for 1/4 tank. I realize that the gas station may not be directly responsible for the rentals, but a helpful attitude is not too much to expect. The van was parked on a mulched strip of land located very close to busy Route 17. It was a bit dangerous to walk around the van for inspection purposes in the dart (at 9 PM or so). The lock mechanism on the key pickup boxes was very tricky to operate and instructions were not sufficient to easily allow me to access the key. The gas station operator mentioned that a previous renter gave up and let without their rental.Frank W.
This location is great overall. There were glitches with the mobile pick up / drop off that made the experience a little messy. Somehow it thought I traveled 100 000 miles in my 3 hour rental and I couldn't retrieve or change the odometer picture. I was eventually charged correctly.Lily D.
Le client n'a pas laissé de commentaire.ALEXANDER P C.
Le client n'a pas laissé de commentaire.james T.
Le client n'a pas laissé de commentaire.Mark I.
Le client n'a pas laissé de commentaire.Noam S.
Le client n'a pas laissé de commentaire.Lauren T.
I spoke with a wonderful woman at your headquarters and she gave me a price and the best deal I just looked at the bill I received and it doesn't match. I would like to have an explanation of the discrepancy. Very sincere thanks. Russ Everettrussell E.
There was no mention of $.40/mi for extra miles! If the agent would have told me this, I would have made different decisions to save money.Scott A.
Dropped off and didn't really have to deal with anyone/anything. It was convenient, we were informed the next day that the truck was received, and we were good to go.Eric D.
Le client n'a pas laissé de commentaire.Javier D.
Paul was great. Communicated perfectly and efficiently. Will definately use this facility many more times. One important thing to mention, when you use the address link on the website, GPS actually takes you to a different location. This put us a half hour behind schedule. You really need to look into this. I can explain further if need be 201-424-8993. Again, great job at this facility.Christopher M.
Le client n'a pas laissé de commentaire.nancy L.
Quick, efficient. helpful.Suzanne G.
Great experience. Easy process to rent and return a van same day. Would highly recommend.Maureen H.
Return location is a tire center/gas station. No staff to perform check out on Saturday, resulting in an errant extra day fee because person returned to check out truck on Sunday, which was past 24 hour mark. Charged a random 10 $dollar NJ domestic security fee on return.Yu L.
Le client n'a pas laissé de commentaire.Natalia P.
Quick service. Vehicle was clean, warmed up and ready to go. Will definitely recommend this location. Merci!Roderick N.
Le client n'a pas laissé de commentaire.Joseph F.
Le client n'a pas laissé de commentaire.carlos S.
I was overcharged for fuelI got rental with just under a quarter tank of fuel returned it with a quarter tank of fuel. My bill I had 2 seperate charges 1 for fuel fill service 30 $and 1 for 14,40 $ fuelI put 15 $worth of gas in truck bringing it up to quarter tankmike N.
Le client n'a pas laissé de commentaire.Leon Y.
Services was Horrible. The person who attends this location, need better customer service skills. I never want to do business with them anymore. Did not let me know of the break down of how much it was. he only charged me. I had to fill up my gas tank and pay for my own mileages on top of that? And to top it all off, he wanted to copy my company credit card so he can process it later. It was one of the worst experiences I've ever had. If anything i felt cheated, not comfortable with the way he did business. I'm truly sorry to sound to negative but it was one of the worst first experience i had with U haul.Christian G.
Le client n'a pas laissé de commentaire.James M.