Nothing much can improve as all necessary steps and procedures were flawless and easy! I happen to make a call in to the service center as I didn't have the time or service to download and requests a reservation with the U-Haul app- However the gentleman name Tim gladly walked me through my needs and got me supplied with what I needed. A+ to Timmy, Joe, and Tony as Joe and Tony were there the next day to take back my trailer and were just very happy helpful and delightful to deal with. The store smelled great of fresh pizza, pepperoni rolls, and some other good looking food. I will definitely be using this facility again for all my rental needs. Thank you guys!!
PATRICK G
Customer Reviews for Patio Market And Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were very accommodating.
John CGas was left a cats ass hair away from a half tank but got charged $15. That could be worked on.
Jeff CJe ne sais pas
NORMAN SWe had a bad experience! The first truck was breaking down and we had to bring it back and wait on a new one and then they tried to give us less time when we wasted our time and miles to bring the broke down truck back and then we brought the second truck back the next day they tried to up charge us more money. Never again!!!!
Reanna LGreat service
Vincent MGreat pick up and fast
suzzet pAppears I was charged twice for insurance
Brad BRude and unprofessional. Location is dirty and disorganized. They unhooked and inspected my trailer, told me I was good to go. But they never checked in my trailer, I got charged extra days for rental due to this. Took three calls to sort it out with uhaul.
Christopher JExcellent and easy. Highly recommend!
Shannon KEvery thing was great
ROBERT WWe had some computer issues when I first arrived but they were resolved in a timely manner
Ronald MExcellent
MICHAEL ETook to long to return vehicle and dealt with not the best customer experience. No help at all.
Ryan RI pass another rental location to get to this site. The people are always friendly and go out of their way to make sure everything goes smoothly.
Kurt KEverything was great. the guys were very friendly and helpful!!! Go Buckeyes!!!
Joan MThank you so much easy pick up and drop off
Ryan VThe man working had no idea what he was doing. He would rather watch his phone than work. It was worth the extra cost of one way to avoid that station.
Greg SI'm will never use you guys ever again. I understand you people don't care about the people that you rent to and you guys don't explain your service that you are giving or give any opinion. Here I am thinking I'm paying for around trip that someone from your side told me and that I was only paying $40 a day if I was to keep it an another day. So thank you U-Haul for taking my money and giving my family the figure . I paid you all $463,22 for two days because you all failed to let me know that I will also be paying $1 per mile that I wasn't told about but yes I understand that it's on my contract but let's be real how many people look at it. Yes I didn't look over because I needed to move my family out of one house with in two to three days because of the time frame we had but that you U-Haul for taking food from my family I will make sure to give a real bad review to warn people about U-Haul!!!!!! Sent from my iPhone
Esteban RQuick service, again as a returning customer, great experience ,Thanks again
Perry CThe parking lot is very muddy. Other than that everything was good.
Dennis RStaff were helpful.
ed vExcellent service à la clientèle
Kathy FIt was a pleasure doing business at the location. The staff was knowledgeable, friendly.
Judson SGreat service and very helpful!
David LVery helpful and very friendly.
anthony pHelpful very kind and accommodating
JANEL PVery helpful. Process was easy. Already setup my next rental.
David LTop notch. Very convenient.
Ray MExcellent customer service!
ROGER DGreat service!! No problems with the truck. These guys are really nice and take care of you.
Eric CTruck had an exhaust leak, French fries in the seat, lighter on the floor. Dash/cup holders dirty. Paid for a small dolly/hand truck and it wasn't there.
Stefanie LEasy access for us thanks!
Elmer DFast and easy service! The store clerks were very friendly and attentive
SANDRA LGreat vehicle. Highly recommend using U-Haul.
Doug FCommunication between the workers, I returned the Uhaul 5pm the previous day, get a call the next morning stating I still had the vehicle. I never recieved a final bill through email as stated.
Daniel BI personally don't think there is anything you need to change but I can only speak for my experience thank you..
Richard MGreat help with hook up to truck. I called them to let them know of delays on return. Very helpful.
Don CFriendly helpful staff. Nice equipment
William HThis location is great when parking a U-Haul truck due to the large open area and I fences or obstructions. The downside is for mobile pickup users, there is no internet access or service at this location which makes filling out the mobile applications nearly impossible. Definitely a great location for in person pickup and dropoff.
Mason FWas a new truck that worked great and was very clean!!
Michael CExcellent service, I would use it again, great staff.
Michael MGreat staff. Very helpful. Have rented there before. Will rent again.
Ray MJoe at Patio was excellent. Thank you
Brian AThe guy who rented me the truck was cool and the guy who I dropped it off to was a complete dick head..
William jThis location was probably the best customer service experience I have had with u haul. It's a small location but treating people well goes a long way. I highly recommend Patio Market, an overall perfect experience
ADAM GAlways professional a pleasure to do business with.
Keith GVery friendy people at this location. He was patient during our changed of trucks., from a 15ft to a 20ft. I'll be back again next time.
robert hEasy in and out. Good people.
Brent CGreat location, friendly staff, would not hesitate to use again and recommend!
nate j