Very helpful and flexiblePerry C.
Customer Reviews for Patio Market
(U-Haul Neighborhood Dealer)
Pour nous contacter
Rockwood, MI 48173
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 7h pm
- Sam : 9h30 am à 8h pm
- Dim : 10h30 am à 7h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Original location canceled my reservation, causing me a lot of logistic problems, they wouldn't help me out, with finding what I needed,I had to call main number, and go to another location 20 miles away. Did I mention I came from Chicago, pickup in Taylor Michigan by detroitDan M.
Le client n'a pas laissé de commentaire.PATRICK GEORGE W.
Excellent customer service! I will definitely use them again.Arthur B.
Great job, very helpful.JEFFREY A.
Nothing except to inform customer that a cash payment will be met with a depositSean S.
Le client n'a pas laissé de commentaire.Annpatrice G.
Le client n'a pas laissé de commentaire.angela A.
Le client n'a pas laissé de commentaire.Roger G.
Le client n'a pas laissé de commentaire.VANESSA LEA C.
Just keep doing what you doMelanie C.
For this location, not much. For the vehicle, the prior user needed to have swept out the back.Kenneth B.
Le client n'a pas laissé de commentaire.Jabari B.
Convenient location, friendly service, help full hookup.KeithW F.
Le client n'a pas laissé de commentaire.Timothy M.
Staff was nice and knowledgeable. Internet or connection to chenk in and pay was down and took longer than should've. Return was easy and fast.Kirsi R.
Le client n'a pas laissé de commentaire.Dan T.
They are the bestkenneth H.
Le client n'a pas laissé de commentaire.Marsha E.
Guy was rude . Quite the asshole . Pricey as well 100 bucks for 24 hrs plus gas for a van . Never again !!!!!Eric M.
When we returned the vehicles there was a man that stood and stared at us and then watched us as we were leaving. When my wife finally rolled her window down and asked if he needed something he said no and walked back into the store. I'm not sure what his story is but it made us uncomfortable.Keith R.
Le client n'a pas laissé de commentaire.BRUNO B.
Le client n'a pas laissé de commentaire.Rochelle S.
Le client n'a pas laissé de commentaire.Nicholas S.
Staff was awesome. I rented a truck on Friday and returned on Sunday to rent a trailer. Both visits were smooth and quick. Definitely recommend.KEVIN D.
Le client n'a pas laissé de commentaire.Bill S.
Le client n'a pas laissé de commentaire.Don C.
Very easy, convenient drop off locationaaron B.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Joni R.
They were very helpful and knowledgeable about the equipment and all the things that we needed to do the job at hand. Thank you so much again.JACOB ODELL G.
Le client n'a pas laissé de commentaire.jim M.
Le client n'a pas laissé de commentaire.STEVEN SCOTT G.
I never rented any U haul this week, I'm not sure why I received another customer receiptKAREN JEANNETTE W.
Windshield wipers need replaced bad on unit I rented Otherwise no problemsSCOTT MICHAEL C.
Le client n'a pas laissé de commentaire.KENNETH MICHAEL M.
Le client n'a pas laissé de commentaire.MARK H.
The manager was so rude! Talked down to me a lot. Then I tried to return the truck but him talking to someone with me right there and shouting was more important. The uhaul was fine itself, but the location was terrible.MADASYN MAREE B.
Le client n'a pas laissé de commentaire.RYAN THOMAS P.
Le client n'a pas laissé de commentaire.EDWARD HAMILTON H.
Le client n'a pas laissé de commentaire.ANITA MARIA J.
Le client n'a pas laissé de commentaire.VERCELLIS DASHON M.
Lend trucks that actually run well and not overcharge for gas.ANTHONY GERARDO C.
Le client n'a pas laissé de commentaire.JOHN ARMEN O.
Le client n'a pas laissé de commentaire.LEVI JAMES T.
Can't think of anything. 👍CRAIG LOUIS C.
Staff very slow to help. Trailer dropped of two days early and not checked in until scheduled day of drop off. I took pictures with time stamp do to a hunch.Louis J.
I've rented from here several times and always have a great experience. Really nice guys!!KIMBERLY V.
Le client n'a pas laissé de commentaire.NICHOLAS MICHAEL C.
The vehicle did not come with a dolly. If I hadn't checked, I would have left without one. When I inquired about this, I was told this was because they didn't have a standard dolly, so I opted for an appliance dolly instead. This should have been communicated ahead of time.Siyao L.
The location was not open when I dropped off truck at 730 am so I packed truck on side of building with 2 other trucks. I get a call 7 hours later at 1 pm asking when I was dropping the truck off that was so back at 8 am. There was only 3 trucks in the whole lot. I told the caller dropped off truck at 730. His response was I will go look. I never heard back from themMARK STEVEN I.
Le client n'a pas laissé de commentaire.VANESSA LEA C.
Unit was mostly clean. We rented at the last minute so it could have used vacuumed. I had issues uploading my license.. so there mast have been a system delay. But overall I'm happy with the process and the staff that helped usDAVID M.
Le client n'a pas laissé de commentaire.RODNEY KELLY K.
Le client n'a pas laissé de commentaire.Mark S.
Fast & easy equipment drop offSuzanne B.
Le client n'a pas laissé de commentaire.Keith F.
Le client n'a pas laissé de commentaire.DUANE FRANKLIN E.
Le client n'a pas laissé de commentaire.KEVIN GERALD N.
Not a big inventory but it worked out great for my drop off. The worker made sure I got my email for the return check in. MARK ANDREW H.
More trailers should be returned by people to the place or some kind of method to get them back so more people can take advantage of using them.WILLIAM FRANCIS C.
Have a representative at location to check trucks and give customer service.Anne D.
Le client n'a pas laissé de commentaire.GREGORY F.
Le client n'a pas laissé de commentaire.Peter L.
The truck had transmissions issues..broke down 3 times..not maintained...leaked oil all over the drivewayANGELA MARY V.
Le client n'a pas laissé de commentaire.Rickey C.
Le client n'a pas laissé de commentaire.THOMAS L.
Le client n'a pas laissé de commentaire.ADAM JOSEPH P.
AC didn't work only hot air ever came out. Also power steering was an issue. Couldn't move the steering wheel unless you were moving.STEVEN JAMES C.
Le client n'a pas laissé de commentaire.Olof F.
I have used Uhaul many times and this was the worst experience we've ever had. We were sent to four different locations on the day of the move just to get a box trailer. Hours out of our way. Very disappointed.MICHAEL S.
Le client n'a pas laissé de commentaire.Paul P.
Le client n'a pas laissé de commentaire.TREVOR NATHANIEL Y.
Everything surpassed my expectations. It was the gold standard! No improvement needed.JENNA H.
Le client n'a pas laissé de commentaire.ANTHONY D.
It was easy to find. The person in charge was great, but the guy that he had come out to hook it up to my truck, well - he really wasn't thorough. Ihe had the chains hanging to low, as well as the wire so close to the ground it would drag. I went back over it and fixed the chains and wires properly. He was super nice, but didn't really know how. Also, I am extremely lucky to not to have had a flat tire - the lug nuts on 2 of the wheels were just a chunk of rust like they had never been off. Other than those issues, the trailer worked perfectly. I would liked to have had some sort of walk around for the trailer before and after I took it and brought it back because there were a couple small dents in the fender before I left but nobody said a word about checking it out, so I made my own video walk around of it just in case. Anyhow, Thanks - we love UHaulJASON NEAL H.
Le client n'a pas laissé de commentaire.CHARLES HOWARD E.
Booked and checked in online. Easy and fast in and out.Kathleen S.
Le client n'a pas laissé de commentaire.Anthony C C.
Le client n'a pas laissé de commentaire.Walter D.
Clean inventory.JACK MICHAEL P.
Keep your trailers in better repair. This one leaked and all our clothes got soaked. The table had a little water damage but not bad.pamela M.
Le client n'a pas laissé de commentaire.Brent C.
It was fine for just dropping off.Anthony M.
Le client n'a pas laissé de commentaire.DANIEL EDWARD M.
Le client n'a pas laissé de commentaire.Walter B.
They gave me a discount because I was never told originally in NC that to bring one back would be more than $163 i was originally charged!!BOBBY M.
Well I only had the truck for a few minutes and Had To return it as the movers didn't show Up.they still charged me full Price which was very unfair. They should Have Charged only a very small amount. Not Happy with themDeloris B.
Le client n'a pas laissé de commentaire.Gary T.
Le client n'a pas laissé de commentaire.WALTER WILLIAM B.
There was damage to my vehicle. I placed the reservation over a week before the pickup day of Uhaul equipment (truck and auto transport). The Uhaul rep had me pick up equipment from a different location than from where I had my storage unit which was a Hardware and Liquor store. The Uhaul Stor-Room in Woodhaven didn't have anyone to help with the auto transport. So the Uhaul rep sent me to a Hardware and Liquor store where they didn't even provide me with guide for my vehicle. So that's how my vehicle got damaged cause the driver can't see the ramps and needs a guide but they failed to provide a guide so that's how my vehicle got damaged. My front bumper is damaged and need to look underneath the vehicle to see where else it got damaged other than bumper. Uhaul waits until the day of my first moving day to tell me I got to go pick up from a different location other than where I have my Uhaul storage unit at. They sent me to place where it's a liquor store for Uhaul pickup and the guys there helped hook up the auto transport but they basically said they can't help with the vehicle cause of insurance purposes. So I got no guide and that was ultimately the reason it got stuck and caused damage and I had to have the tow company come help me get it loose by using some wood and some jacks. Cause my vehicle got stuck where my front bumper was caught on the back of the auto transport trailer. The vehicle got stuck. I have 4 witness. I have the 2 guys who worked in the store at the pickup location plus the 2 tow company workers Kevin and Tyler from Lyons Towing. Lyons Towing phone number 734-676-6333. The Uhaul representative at the drop off location on Tamiami Trail in Sarasota said to call the corporate office phone number 1800-Go-Uhaul after I explained all what happened. I explained to him how my bumper got damaged and how it got stuck. They provided me with no guide for the van to drive onto the auto transport. They provided no help cause they said because of insurance purposes or something. But now cause of that they need to reimburse me for the damages after I get an estimate to repair my front bumper and any other damages. Probably going to need to replace at least the front tires also. Patio Market & Hardware which is the pickup location of truck and auto transport. So they sent me to Patio Market and Hardware in Rockwood, MI with phone number 734-379-3500. Katie was the representative I talked to from Uhaul that sent me to Patio Hardware and Market which was a liquor store. So how does renting from Uhaul and alcohol have to do with each other? It's doesn't make sense why Uhaul partners with a liquor store. The service in Woodhaven and scheduling was not good especially after I made the appointment over a week in advance and then they send me to a different location to get truck and auto transport. The Uhaul in Woodhaven didn't have any men working there. It's only 2 women working at the Uhaul storage place so you wonder why you don't get good service cause men understand that it should be run by men. Men can do the work and help you guide the vehicle onto the trailer. So good service in Sarasota at both the storage unit and Uhaul but no good at the place in Rockwood by the staff there. When you put women in these positions they usually don't make wise decisions cause they are just running the operations but when a customer needs help with anything their is no men there to help so that's why when you call Uhaul make sure your talking to a qualified person cause one person might be well more trained than another. Women shouldn't be running a Uhaul storage unit by themselves. They should have men working there. So the damage to my front bumper could of been prevented if they would of guided me but because they made excuses on why they couldn't help with the vehicle now Uhaul is responsible for covering the damages to my vehicle. So how the process usually works is I go to a body shop and get an estimate on the repair and replacement job and then Uhaul sends a check to me to cover the costs of repairs. Good service in Sarasota but the exact opposite in Michigan. Why did the lady wait until the day of my move to tell me they had to send me to a new location to pickup truck and auto transport? Why did they send me to a liquor store? I made the reservation over a week before and they said they would have someone to help with the auto transport but that wasn't true. There is no way for the driver to physically see the ramps and what's going on under the vehicle so you must provide a guide. The Uhaul in Sarasota had a guy to help guide my vehicle off the auto transport and he unhooked the auto transport from the truck so why did the Uhaul not have that service available after I made the reservation over a week before and asked them if they could provide help with the auto transport. And that includes helping someone guide your vehicle onto the trailer. So ultimately it was just bad customer service in Michigan at both the Uhaul Stor-Room in Woodhaven and the pickup location which was a liquor store and Katie who tells me the day of the move that I got a new pickup location. The service was excellent at the storage location and the Uhaul drop off in Florida. So you can't make any excuses on why they didn't do their job. They did it in Florida well. So why couldn't they do it after I specifically asked for assistance with auto transport. That excuse was not true. He could have helped me guide my vehicle on the auto transport but he didn't. The Uhaul in Sarasota did help guide my vehicle and no issues. So because you send me to a liquor store you get bad customer service and they just make excuses so I need Uhaul corporate to please reimburse for my damaged vehicle. Plus I have 4 witnesses and a receipt for the towing company that shows proof they helped me get my vehicle loose from auto transport.DAVID MARK N.
Le client n'a pas laissé de commentaire.ROMUALDO C.
Friendly and informative.BRIAN JOSEPH P.
The equipment was adequate, but service person was a bit vague about pricing and paperwork, and seemed rude when questioned about it. The only reason we went there was that they had the correct size trailer we neededJONATHAN MICHAEL P.
Upon arrival trailer was very dirty lots of dirt in it, had to sweep it out before I could load the trailer up to move.DAVIDPHILLIP B.
Le client n'a pas laissé de commentaire.John N.
Le client n'a pas laissé de commentaire.Brad S.
Le client n'a pas laissé de commentaire.TERRYTHOMAS P.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.ROBERT P.