Évaluations des clients Pats Service Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pats Service Station

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Steve B. le

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Check-in was quick and efficient!

Tamara G. le

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Pat was very friendly and helpful. Great Guy and would rent from his location again.

nellie p. le

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He gave me the truck with a tire that needed air told me to go fill it cause he had no time. Then he harrassed me into bring the truck back when I told him I still needed it he said will you better put your stuff in storage cause I need that truck back for my reservation. Then after I kept it a few more days he threaten to report the truck stolen. No I won't recommend this uhaul place

dale H. le

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Le client n'a pas laissé de commentaire.

kenneth o. le

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Le client n'a pas laissé de commentaire.

Eli B. le

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Le client n'a pas laissé de commentaire.

DONALD M. le

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A very patient and friendly operator...

Geraldine S. le

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Le client n'a pas laissé de commentaire.

Ronald G. le

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Le client n'a pas laissé de commentaire.

Cody K. le

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Le client n'a pas laissé de commentaire.

Melvin D. le

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Great service .

JESUS N. le

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Tow dolly with not working lights and i had to switch to another tow dolly with damaged tire straps.

Joann B. le

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My experience renting from UHaul was terrible. First, I received a text saying my pick up location was changed. (Not a phone, but a text)! So, I called to ask why the location had been changed (I was on hold for over an hour). Someone finally answered but I was hung up on. I called back and was told the Monterey location had a UHaul available (at my original location) and she would call me back in 20 minutes; but I never got a call back. I called later that same night and was transferred to 3 different people, one person transferred me to ANOTHER PERSON who eventually transferred me to ANOTHER PERSON who couldn’t tell me where I could pick up my rental! The next day, I went to the original pick up location in Monterey and he didn’t have a 4x8 Trailer available. He said the Salinas UHaul location would give me a $50 credit because I had to drive 35 miles away to pick up my rental. When I got to Salinas, he wouldn’t give me the discount and told me I had to call corporate to get the discount. When I called corporate they said they wouldn’t give me a discount because I had already signed the rental contract. Then, she told me She’d call me back between 3 & 4 pm. Again, no one ever called me back. This was an awful experience! I will NEVER rent from UHaul again and I will never refer anyone either. I hope you have all of my phone calls recorded or on record so you can see how many times I had to call.

Edward C. le

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Paul is a boss. Fun to talk to. Ample parking, fair about terms

Daniel L. le

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Le client n'a pas laissé de commentaire.

LAWRENCE L. le

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Le client n'a pas laissé de commentaire.

Arturo A. le

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Le client n'a pas laissé de commentaire.

diego b. le

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You guys were great! Thank you!

LAWRENCE M. le

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i was charged for an additional day plus insurance without my authorization.

Brent M. le

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Great customer service, helpful and professional.

erik p. le

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U=Haul Van was near new, and in good working order. Exteri9or of van was very dirty. Not sure what U-Haul's policy is on clean vehicles at time of pickup. Otherwise, van was great and service and online booking were equally great.

Benjamin G. le

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Le client n'a pas laissé de commentaire.

CESAR R. le

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The building needs to be updated and a paint job.

Patricia R. le

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Le client n'a pas laissé de commentaire.

Bruce Y. le

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Wendel is a Pro's Pro. Great service and even better gentleman.

Marilyn S. le

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The app did not save anytime at all. It was a joke. there was a big line and we still had to wait. The gentleman at the place was great however.

Casandra G. le

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Office hours sign said 8am-5pm, I called day prior to my rental at 4:45 pm and answering machine went on and no one picked up my call. Day of my rental i arrive early to pick up Uhaul and office person arrives 20 minutes LATE, 8:20am and by then there is a line of people waiting to be helped, very unprofessional to waist peoples time. If office opens at 8am, someone needs to be there at 8am!!!! . Will never use this location nor recommend it.

Brian D. le

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Le client n'a pas laissé de commentaire.

Jordan M. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Phillip A. le

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- Way too many vehicles making it VERY difficult to maneuver. - Did not have the trailer I ordered - was lectured in a derogatory manner - he’s always late; arriving between 8:15 and 9:00 - I’ve rented 4 trailers over the past month, none of them had working running lights

AUTUMN BERNARD N. le

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Trailer ramp was broken and come out falling on my right foot breaking it. Throughout the whole drive the ramp continued to come out and had to be watched so no accident was caused. When U-Haul was contact to tell them this nothing was done. When this location was contacted he never returned my phone calls. I will be taking legal action if nothing is done.

Marcella F. le

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I would have liked to have been able to keep the van longer

Dennis A. le

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I was distracted while gassing up the vehicle before returning it. I filled the truck to 3/4 full, instead of 1/2 full as required. Any chance I might be compensated? A rental voucher for next time would suffice.

Michel F. le

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Le client n'a pas laissé de commentaire.

LAWRENCE L. le

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Wendell runs a great business!

Annie S. le

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Friendly service. Quick & easy.

Jim M. le

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Le client n'a pas laissé de commentaire.

HOWARD FRANKE C. le

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Le client n'a pas laissé de commentaire.

richard t. le

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You’re trailer is way to expensive in California

Arturo A. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Le client n'a pas laissé de commentaire.

Jaime N. le

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Le client n'a pas laissé de commentaire.

duane b. le

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Le client n'a pas laissé de commentaire.

Leisa P. le

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Location issues with my phone but 800 lady helped me through the whole thing and was very patient. I think this service is amazing! It’s fast and easy. Thank you.

LIANDRA P. le

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Friendly and fast service

Austin M. le

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Very old school, no nonsense owner/operator. Great customer service.

CESAR R. le

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Le client n'a pas laissé de commentaire.

Jennifer S. le

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I wasnt informed until the day before I needed the equipment that I had to drive 50 minutes out of my way to pick it up. This was an inconvenience and set back my plans for moving.

Richard M. le

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The AC was broken and the heater control knob to control vents was frozen. Since the weather was cool this was not a problem, but in a month or two it would be. Other than that the truck ran perfectly and got decent gas mileage. Another nice feature was that it was small enough to make parking easy. We were able to get just about everything we needed to move in the truck, so We're quite satisfied overall. The man whom runs the Salinas lot is very personable and makes rental quite easy.

Bruce B. le

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Le client n'a pas laissé de commentaire.

Leisa P. le

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Fast and easy

Michael K. le

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Very helpful and good with communication!

aide r. le

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Everything was great! I was a couple gallons below the 3/4 mark. It’s hard to estimate when filling up the tank. The gentleman at this location had good customer service.

David M. le

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Wendel is a nice guy who knows his stuff and processes you in and out very fast! Thanks

oscar p. le

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Nice experience and really efficient

dusty m. le

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Le client n'a pas laissé de commentaire.

Paul C. le

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restroom was atrocious

Maria casarez a. le

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Le client n'a pas laissé de commentaire.

SALLI O. le

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Trash can in the office overflowing with trash on the floor. The vehicle was extremely dirty. Ordered a furniture mover and furniture covers, did not have them and I was told they never have them. Shouldn't have this option. VAN WAS DIRTY INSIDE AND CAUSED OUR FURNITURE TO GET DIRTY SINCE I DIDN'T HAVE THE FURNITURE COVERS :(. Overall dirty and disgusting from the office to the van. The online app didn't work, had to wait in big line for the rental. VAN HAD HEAVY SMOKE SMELL - I HAVE LUNG ISSUES THAT I GO TO STANFORD FOR MEDICAL TREATMENT - NOT GOOD FOR ME. WILL NEVER RECOMMEND UHAUL BASED UPON THIS DISGUSTING EXPERIENCE. If we didn't need to move my mother today, I would have left and not rented from this location.

Richard G. le

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Le client n'a pas laissé de commentaire.

robert o. le

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Everything was fine. Thanks for great service!

nancy and david p. le

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I was disappointed because I asked if I could use his restroom, I was not feeling well, and he said it was out of service. :-(

William S. le

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Le client n'a pas laissé de commentaire.

Adriana G. le

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Friendly and fast service!

Patrick C. le

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Le client n'a pas laissé de commentaire.

Amanda N. le

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I scheduled to pick up my Uhaul at 8:00am. The owner of the location was 30 minutes late, therefore delaying his customers by half an hour. On the Uhaul site I had reserved a truck with a lift, however upon arriving to Pat's, they stated they don't have trucks with lifts. They proceeded to give me whatever truck was available, which is not what I reserved or needed. Prior to leaving, I was informed that I should fill up the truck with gas to just below the 3/4 line on the fuel gauge. For the trip, I traveled less than 20 miles. Upon returning the truck, I checked the fuel gauge, which had not changed and was just below the 3/4 line. However, when the owner did the check-in, I was told that the fuel gauge was showing less than 1/2 a tank of gas, which was not true. I was then charged a $28.00 fee. I will never use this service again. Not only was I over charged for the services, the facility itself was nothing less than a storage facility for a hoarder. Very disappointed with these services.

Jerrold M. le

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Le client n'a pas laissé de commentaire.

nancy p. le

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Le client n'a pas laissé de commentaire.

Sarah H. le

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N/A

Vivian L. le

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Le client n'a pas laissé de commentaire.

Richard W. le

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nothing service is already excellent

Anna H. le

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It's a small location but the owner is amazing! Another shop couldn't take my reservation and Pat made everything right and added a few more days to my reservation for no charge. I didn't need the time but the fact that he tried to compensate me for the frustrating process was greatly appreciated. Highly recommend!

Adriana V. le

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Le client n'a pas laissé de commentaire.

Joyce L. le

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Le client n'a pas laissé de commentaire.

dave g. le

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don't make me drive to another town to pick up a rental....shuttle them or get more stock!!

William K. le

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Le client n'a pas laissé de commentaire.

brian e. le

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pick up location is an hour each way from where I requested it.This is very inconvenient.

esbelia s. le

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Nothing it's always a breeze renting from you. Plenty of options available

Felino B. le

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Provide a safe area to leave our vehicles while using the rental trucks

JOHN H. le

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The manager/owner was easy to get on the phone, he worked with me to cancel my online reservation due to weather without charging me. In-person check-in was fast, after-hours check-out was fast and easy, I already had a mobile account from previous U-Haul rentals so I was prepared for it. U-Haul is a great way to go if you don’t have access to a truck of your own.

ELIZABETH A. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Le client n'a pas laissé de commentaire.

MELISSA N. le

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Le client n'a pas laissé de commentaire.

Aaron C. le

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Le client n'a pas laissé de commentaire.

Julie P. le

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This location was fine when I got there. The issue I have is that my original 24/7 mobile pick up location was wrong. I placed an order the day before, arrived on time and wasnt able to get the van. I spent an hour on phone with customer service only to have to go to another location. I made the entire day slow down since I had to make such a long drive. Thankfully the gentleman at the second location was helpful and kind. Aside from that, I'm not very happy with my uhaul experience.

Melina C. le

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Great customer service and very attentive staff. Provided prompt assistance and thorough instructions of process.

SHAUN W. le

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Nothing. Both pick up and drop off locations were prompt and professional.

Barry D. le

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This guy is a real piece of work. I would rank him some where between a sewer rat and the most dishonest and slimmest used car salesman you can imagine. The shop gives you a clue when you walk in, as it looks like an abandoned homeless camp. Just make sure you keep your hand on your wallet because he's going to find a way to try and scam as much off you as he can. Attention UHaul: What an embarrassment to have this crook represent your company

Rozanne R. le

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Le client n'a pas laissé de commentaire.

Daniel B. le

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Le client n'a pas laissé de commentaire.

Roger M. le

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Le client n'a pas laissé de commentaire.

Ken R. le

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Le client n'a pas laissé de commentaire.

FABIAN C. le

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Le client n'a pas laissé de commentaire.

Charlie S. le

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Le client n'a pas laissé de commentaire.

Dale E. le

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Le client n'a pas laissé de commentaire.

James M. le

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Great location, nice owner!

Ian O. le

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Le client n'a pas laissé de commentaire.

Brad W. le

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Truck is very old. Had trouble turning over the engine on the second day and had to call roadside who requested I move the gear shift lever around and try again which worked and the engine started. Suggest covering the hitch component as I banged my shins against it multiple times.

Nicolas S. le

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The manager of the location is very professional and provides true service. He makes the entire experience smooth and accurate.