Évaluations des clients Pauls Market

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Pauls Market

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Martin R. le

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Le client n'a pas laissé de commentaire.

Micheal W. le

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Le client n'a pas laissé de commentaire.

martin k. le

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they were very helpfull

Robyn f. le

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Customer service was amazing.

JANESE B. le

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Customer service was extremely poor man hung up on when calling and asking questions about Didn’t have all Uhaul equipment. I checked out on 4/30 now a month later my card is being charged $29.75 for gas mileage. Due to my tank supposedly being under a little that is not $29.75.

CHARLES H. le

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First, the employees at Paul's Market are always pleasant. That being said, it took me twenty minutes to get the rental truck. The young man behind the counter did not know what he was doing and had to call his boss who had to come from his home to complete it. The same issue arose when I dropped it off. The young man did not know what he was doing and of course needed to interrupt my check in to wait on numerous guests for scratchoffs, lottery, cigarettes, beverages, blunts, etc. I had to wait for another gentleman to arrive to check in. I do not fault the clerk. This is clearly an issue of not properly training your staff and leaving them to fend for themselves. I will not be renting from this location again.

Christian L. le

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Le client n'a pas laissé de commentaire.

Jamal C. le

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Le client n'a pas laissé de commentaire.

Karina J. le

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Le client n'a pas laissé de commentaire.

RONALD W. le

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Le client n'a pas laissé de commentaire.

Marion I. le

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Everything went well. Nice staff.

Michael R. le

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Unfortunately computer glitch took almost an hour to pick up my truck. Wasn’t helped with finding my truck had to go in and ask them to help me locate the truck. Nice people, just a bad experience at the pick up!

Kim C. le

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Le client n'a pas laissé de commentaire.

RONALD W. le

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Le client n'a pas laissé de commentaire.

john t. le

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No improvement required

Tiimothy S. le

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Tried to charge $16 for 4 gallons of gas, when the meter was showing we were only short by less than a quarter of a gallon. Not cool at all. Scammers... smh I bet they don't put EXTRA money on your card when you put MORE gas in their vehicles, than was initially there. It should be the same all across the board. Do better.

MICHAEL M. le

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We spent $77.00 on gas and still had to pay $17 more because we returned it 1/4 tank less. We were so exhausted and just didn't feel like pumping gas seeing we are from New Jersey where we don't pump our own gas. The personal there I felt was very insensitive. I personally would not go to this location.

Theresa D. le

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Le client n'a pas laissé de commentaire.

Virgina H. le

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Le client n'a pas laissé de commentaire.

Tolulope A. le

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Le client n'a pas laissé de commentaire.

Art C. le

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The cab was filled with cigarette ashes and it smelled like an ashtray. Some kind of air freshener would have been appreciated. The pick up staff were very nice people.

Nicholas W. le

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Told by the clerk that the gas tank was “full.” I used the truck for twelve miles and “filled up” less than a mile away from returning the truck. Three gallons at $8.75. Four miles a gallon? No way! That means the truck was not full when I picked up even though the needle appeared full. Asked the clerk for consideration to cover my extra gas subsidy on the previous driver ($5 perhaps). Think I got any? Might seem small potatoes, but it’s the principle of getting pinched even for a few dollars. My second time using this rental location and surely my last.

Courteney M. le

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Le client n'a pas laissé de commentaire.

JENNIFER C. le

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Great experience

Laxman P. le

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Customer service .

Indra T. le

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Le client n'a pas laissé de commentaire.

Virginia S. le

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Everything and everyone involved in this process were perfect. Thank you for all your help. I will be using the location again!

London B. le

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They charged me a full extra day of usage and i returned the truck in a timely manner

jennifer t. le

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The operation was run out of a bodega. The business of renting the truck was halted not once but ten times by people buying lottery tickets and cigarettes. i could not understand the guy running the place, though he did seem nice.

veronika n. le

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I made a reservation a few hours ahead of time to secure my moving vehicle. Upon arrival I was told that the other employee rented out my reserved truck to another customer. I finally after 35 mins was able to get another truck.. fast forward to the next day (I originally made my reservation to bring the truck back the next day at 6pm. I received three unpleasant calls from management telling me that the truck was due back 6am.. I would’ve never agreed to Beijing the truck back at 6am simply because I was not able to use the truck to move my belongings until after 3pm. After I spoke with one of the managers for the 3rd time they tried to charge my card $95 extra.. I will never rent another U-Haul from the location again

Rhonda S. le

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Le client n'a pas laissé de commentaire.

Tianshuo Z. le

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Le client n'a pas laissé de commentaire.

Dara F. le

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Easy process to reserve online and pick up. Prices reasonable

karen v. le

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Le client n'a pas laissé de commentaire.

Roy S. le

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Person took the keys and said he would e-mail me. That is it... I asked about additional mileage but didn’t receive an answer...said he would email me... It’s been 6 hours and no email yet.

Marcus M. le

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Le client n'a pas laissé de commentaire.

KENNETH R. le

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Outstanding service.

David M. le

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Le client n'a pas laissé de commentaire.

Brittany P. le

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The guy was rude and not clear on what my amount was

KAREN F. le

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Le client n'a pas laissé de commentaire.

Kim P. le

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I had to call the 1800 number to make sure it was at the location I wanted. I had issues with my first reservations.

PAUL K. le

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Le client n'a pas laissé de commentaire.

AUBREY M. le

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Le client n'a pas laissé de commentaire.

Cory W. le

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Pickup location was changed twice on me, the last time 1 hour before I was due to pick up van. New location was 15 minutes further away. Also I had requested a van but none was available so I got a truck. However, this limited the highways I could go on and delayed my trip home

philip b. le

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Your website slow. 3 attempts by agent with too much waiting to arrange rental. Took forever. Damage and insurance terms not clear or explained well. Would have gone elsewhere but needed rental immediately and place was extremely close by. Totally surprised by needing another name/contact to rent truck and partial tank full upon rental. Would not use U-Haul again.

WILLIAM C. le

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Le client n'a pas laissé de commentaire.

MARK E. le

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Le client n'a pas laissé de commentaire.

erica k. le

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The truck smelled of smoke. Maybe a freshener of some kind. Not a major issue though.

Beth L. le

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Le client n'a pas laissé de commentaire.

terry a. le

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Le client n'a pas laissé de commentaire.

Robert y. le

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The young woman who waiting on me was friendly and professional.

ASHA P. le

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Le client n'a pas laissé de commentaire.

FRANCES E. le

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Le client n'a pas laissé de commentaire.

tik g. le

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It’s great

Tangela B. le

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Le client n'a pas laissé de commentaire.

Arnet M. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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They rent equipment literally held together with tape. When confronted about their shortcomings, their answer was that Uhaul maintains the equipment and not them. Not very customer friendly oriented.

Marco G. le

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Reservations online were easy. At the time of my reservation I was offered to pick up the equipment via a mobile platform so I accepted this. On arrival to the location I began the pick up process but was only able to get to the point where I needed to take my picture and the mobile platform froze on multiple attempts. So I called customer service to complain. They told me the agent had to convert the reservation to a traditional pick-up. The young girl who was there appeared to not know how to do this and I wasn’t until another employee arrived that they were able to continue with the reservation. I finally got the keys and the contract at 920 AM, 20 minutes after my arrival and 20 minutes after my reservation time. The 9’ van was newer but stunk like cigarettes. It had absolutely no washer fluid and was covered in salt dust. The cargo area was covered in salt pebbles as well. The van drove well except at 40 to 45 MPH it made a horrible muffling sound through out the van that actually hurt my eardrums; I am not sure if that was a wind, tire or mechanical issue. All in all I rate the whole U-Haul experience a 7/10.

MYRNA P. le

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The representative that I made the reservation with was very pleasant. However, when I arrived to pick up the truck, the amount had changed tremendously. I've rented from U-haul on several occasions, and never had an experience like I did on 1-15-18. I was over charged for a one way trip, which was still in the state of MD, and was not told that I would have an additional charge for a one way trip.

Matt M. le

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Drop off was also quick and easy. My complaint is not with the pickup or drop off locations. My complaint is with the scheduling. I reserved the truck 2+ weeks in advance to be picked up 5 minutes from my house (Sayre, PA). I had to go to Wysox, over a half hour each way to pick up the truck. This added over an hour to my drive (with my own car and gas). While the mileage on the truck was adjusted, the price was not. There should have been some compensation on UHauls part or you should have driven the truck to the location I rented. The spokesperson I spoke with at UHaul was rude and not helpful. Very poor customer service on UHauls part.

kimBERLY s. le

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Nothing I can think of. Associate helped me with all my questions, explained the contract thoroughly, and gave me all the tips to get full use out of my U-Haul !

Debra S. le

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Le client n'a pas laissé de commentaire.

Curtis K. le

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Simple and quick transaction...web site quick check in is great!

Alan C. le

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I got the receipt for extra mileage charge promptly the next day which was good.

Gregory G. le

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Le client n'a pas laissé de commentaire.

Will F. le

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This was the worst experience I’ve had going through uhaul. The 15 foot truck that I wanted, wasn’t available. I didn’t find this out until the day before I was moving. You guys gave me a 10 foot truck instead. I was told over the phone that you would lower the price since this was a smaller truck. When I got to the pick up location, they charged me 30$ MORE than what I was told over the phone. I even asked them to remove the insurance (my auto insurance already covers this), the insurance was never removed from my bill. There was no attempt by anyone to resolve my issue.

Fredderico H. le

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Le client n'a pas laissé de commentaire.

BRENDA C. le

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Would suggest that one could also pay for an employee to help with moving items. Many would pay for the extra man to help one move.

justin k. le

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Horrible service from the beginning. Was called to say they didn’t have my truck. Pikesville location didn’t have the truck I ordered. Has to rush to a different location. Truck smelled. Was incorrectly charged for gas. Will not use uhaul again.

Brenda R. le

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Everything was great. Had to wait a little bit on return cause 1 employee handling store and uhaul. But not bad at all. Great customer service

chelsie h. le

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No comments

Leah H. le

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Le client n'a pas laissé de commentaire.

Kenneth W. le

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Le client n'a pas laissé de commentaire.

Janice R. le

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Le client n'a pas laissé de commentaire.

pat b. le

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The Uhaul almost didnt have gas and it had alot of trash inside.

Peter D. le

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Le client n'a pas laissé de commentaire.

Robyn M. le

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Le client n'a pas laissé de commentaire.

larry t. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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Le client n'a pas laissé de commentaire.

Dion H. le

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Le client n'a pas laissé de commentaire.

bonny y. le

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Le client n'a pas laissé de commentaire.

AILYN D. le

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Le client n'a pas laissé de commentaire.

Brenda P. le

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Had inadequate parking for trucks

STEFAN C. le

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Driving into the area at 1530 looked promising, but we came to find out that the Uhaul I was suppose to pick up had been rented out to another customer even after I recall setting the preferred time of pickup as 1500. after waiting outside the shop for a while, approximately 1 hour and 45 minutes, I received a vehicle. I had ordered an equipment dolly with the rental, but it did come with the rental. Tony, the individual working at the store, stated that an insurance fee of fifteen dollars per day had to be added to the agreement, even though I had only rented the vehicle out for two days at the most and ended up dropping it off within twenty four hours of pickup.

Nailah D. le

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Le client n'a pas laissé de commentaire.