Truck had mud in the floorboard, both sides and previous rental agreements in passenger floorboard
Michael McCormack
Customer Reviews for Pauls
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The owner was not there & the person that assisted me knew nothing of the check-in procedure. I had to write the trailer info down for her & hope it got checked in correctly. It evidently did, but I felt that I was taking a chance that it would get handled as it should.
Vicky NielsenCharged me a fee that I will protest on my card. I haven't a clue what it was for nor did I sign for it. Guy was not helpful.
Julie MoranNo improvement needed
Martha FisherNothing everything was great!👍👍👍
Brian BenefieldMake sure someone is trained at all locations to be able to help with rental.
Jonathan AntoineWould have preferred to have a check in at time of turn in. Told owner would text me receipt later. Didn't feel confident in return process or acceptance
Janine JuddInside of the truck was dirty. The box of the truck was dirty, including a dead mouse.
Dennis PrattNo issue whatsoever!
Kathryn SkubeI made my reservation several days ahead of time so they would have the equipment I needed. They still didn't have it!
Sara MeloyCould not help for car carrier I told you I may need one but not there No real help
Don WhiteRien
David WallaceNothing at the moment!!
LaWanda BanksEasy rental and return. No problems whatsoever.
Jeffery HestleyThis location was great. Would definitely come here again to rent U-Haul equipment.
GLENN CUNNINGHAMWe love using u haul
Jeff MillicanPick up location owner should be required to hook up trailer and check lights. I had to go to several locations in the Waynesville NC area and call u-haul corporate to drop off my trailer. A four hour task. No one was willing to accept the trailer.
James GreenwellIf it's the locations responsibility to keep vehicles clean, I definitely would not recommend. The truck I rented the cab was dirty with cigarette butts, trash and the storage area was filthy, I had to clean it before use. The truck wasn't in good working conditions.
Valorie MimsPaul is very helpful and friendly
Debra ChiappettaPauls' was uneventful. The Birmingham location (28th street) was the worst customer experience I have ever had. I ended up driving to Guntersville because of the mistakes made at Birmingham. Yolanda actually hung up on me when i told her that not honoring the contract was not acceptable and i needed all the equipment I ordered. The people at the site also were not helpful in resolving any of my problems. I would not allow any of the people there to work for my firm. The way I was treated was disgraceful.
JOSEPH KRIDGENFind out why the store charged a little bit more than what I paid online. Also, run a leaf blower around and inside the trailer before pickup. It was filthy with grass clippings.
Jonathan GandyThis company charged me two times for my rental said they couldn't help me gave me the name of a msn to call. Who tried to say it was a precharged amount to card. It wasn't. I was billed on the 15. This bill came in the 20. No excuse for lack of customer service on billing issues. I will not use this location again
Renee SikesClose that location
Mark AlexanderVery friendly and made pickup of equipment as quick as possible
Lesley OdomVery little communication. Just gave me a key.
Michael WadzinskiWe needed to move the rest of my mothers belongs since she passed a couple of weeks ago. and needed to do so during the long weekend; I made the reservation online to pick up on a Sunday; not knowing that most locations are closed on Sunday. When we arrived at Paul's Sunday morning luckily it is a gas station/convenience store and open. The person working called the owner and we were able to rent; even though I had not totally finished the reservation. They saved the day for us and we are thankful.
DANIEL RUSSELLThe location was fine, but U-Haul service was terrible. I got bumped to another location. I had a reservation. REALLY!!! They finally gave me a truck.
Mike ShawThe SmartPhone app is useless. A trailer was turned in but the app wouldn't work. U-haul 800 support said to just drop it off. A month later I get a bill for over $700 but a rental that had been turned in month ago.
Jared TheismannNo problems
Paul GayleRey helpful and friendly
patricia swindleOnly one light on the trailer worked. Did not realize this until well on my way to my destination. Could be a very dangerous situation that you would be liable for. Not my responsibility to maintain a piece of equipment I rent. The only thing I heard while renting the trailer is how short handed the facility was. Not my problem
Randy EppersonExcessive charges on my card. $700 ans and a week later I've yet to see any credits back to my account. This is rediculous. I hope nobody else has to ensure what we did. We also had to clean dog fecies from the back before able to use it. The miles were not correctly added. I was notified only 2 hrs prior to my reservation to pick up only to be told i had a new location 25 miles away at $1 a mile just to obtain my reservation. $50 off the top gone! I will make sure others are aware before they are taken advantage of
Stephanie MitchellThey were wonderful to work with!
Erin StevensFor some reason my reservations were changed and they had me picking up a truck in the opposite direction that I was going. To be honest I was very irritated. It cost me time and extra miles.
Pamela BiddleVan broke down before I got to my destination only wanted 1day rental paid 464 had to be towed to my house unloaded van took 2 days to get van picked up couldn’t get cashed out till they took van to where it needed fixed overall feel I should of got some money back since I never made it to my destination very upset will not use your service again
Lisa HinkleFast service on both pickup and return. I will use this U Haul location in the future. No hassle, no delay, just in and out, mission accomplished.
MIK LONSBERRYEverything was great
Coy SoutherlandI am a repeat customer. These are good people.
Paul GayleWindshield wipers that work
ALEXIA MCCANNI have written many times at this location. gotten nothing but excellent service.
Paul GayleRien
mariom woodThey could not find my reservation, but it was a easy to get it the truck none the less.
Hunter CorneliusThe sales clerk couldn't have been more pleasant or easy to deal with. Wanda was her name I think. We'll be back again for our next rental I can promise.
William CalhounWanda was so helpful in making sure I received quality care and everything I needed. Excellent service! Wanda needs a RAISE! Seriously. Especially with all that she does, I noticed she was inside, outside, putting up stock, getting minnows, writing contracts. I asked her how long she had been there- so no matter what she makes- with her loyalty and the hard work she does, work for at least 2-1/2 employees- and working during this extremely vital Covid-19 period- she deserves a raise! Thank your loyal employees. She was there when I rented from this UHaul in 2014.
Robbie MitchellI always get great service at Paul’s
paul gayle