I had an issue with retuning my rental after hours. Make customers aware that they need an upgraded smart phone to complete return.Kataya M.
Customer Reviews for Pavilion Bp
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Ensure the cargo area is cleaned. There was debris from previous customers. This was not my original requested pickup location which caused me additional time. Not sure how reservations got changed. Furniture blanket request disappeared on my reservations, so I had to order on the side. There was a computer issue which caused me additional time.Thomas S.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Avantee D.
Uhaul advertised the location open til 7. At 6:20 the place was abandoned. So I had to do the return on line. Still waiting for some acknowledgment email or text that uhaul knows the vehicle is returned.Martin D.
Le client n'a pas laissé de commentaire.David S.
Thank gosh for the kind gentleman working, as Uhaul's Website is a nightmare trying to check in on their mobile app.Cynthia S.
The cashier was helpful, fast and friendly! Easiest move I've done.Adam W.
Give me the cargo van I reserved instead of changing to a 10 foot truck without telling me until I arrive at the location. I will never reserve a UHaul again.Jodie S.
Le client n'a pas laissé de commentaire.Mia G.
You are not allowed to leave your car there when you rent a truck due to "lack of space". It seems reasonable to me to park your car where the truck was, therefore, it would not take up additional space . They have a tow site on the premises, so they just tow your car over a few feet in order to charge you. Please beware of this and know that you can't leave your car there.Wendy P.
Le client n'a pas laissé de commentaire.LEROY T.
Attendant was not courteous and did not really explain anything and pretty much did not answer any of the questions I had. Basically just gave me the keys and said to make sure the tank was filled on return. When I returned it the clerk that day was even less helpful!! Will not be renting from that location again. 729 22nd St, Virginia Beach, VA 23451Jason A.
Le client n'a pas laissé de commentaire.andrew R.
Le client n'a pas laissé de commentaire.Mia G.
Le client n'a pas laissé de commentaire.Alejandra B.
The equipment that I ordered was not in the truck or offered to me. Now I need to call and see if I was charged for them.Debra J.
The person behind the counter instructed Ted us to â€œdetach the trailer and just leave it.â€ No inspection or check out was done. I had to call the igual company, who said that was not how drop off was supposed to go. They told me I would receive a receipt once the attendant got around to processing my drop off, and I have yet to receive anything.LORENA M.
Representative was less than pleasantPaul S.
Le client n'a pas laissé de commentaire.Heather G.
Check to see the last time the truck was servicedLOUISE G.
When I arrived to pick up our rental. I was told I could not park (leave) my vehicle on their property and promised me that it would be towed if I did. This was not mentioned at all when I reserved the truck. I came alone to pick up the vehicle and there was no parking within 1/4 mile. I had to go back to our moving site and get someone to give me a ride back to the rental station. Lost over an hour in the process. Also, the boxes and dolly I had requested for were not in the rental and the attendant said I could try another Uhaul location to find one. He also made me carry and load the dozen pads I requested from inside the store out to the truck. The box truck we rented had leaves and dirt inside and the cab had food crumbs on the seats and was generally filthy. So was the BP gas station convenience store, absolutely filthy and smelled like cigarettes. When I returned to drop off the truck a different attendant was about as terse as can be and told me to fill the vehicle up and drop the keys in the red Uhaul box outside. No thank you for choosing Uhaul or any apologies for the missing supplies or the parking inconvenience. I ultimately hold Uhaul responsible for this experience. Apparently Uhaul does not routinely check or inspect these sites and so consequently I will never consider Uhaul again.Robert H.
The vehicle I used would barely start. Major transmission issues. Headlights were dim and not aligned properly. Drop off took too long, could not upload a pic of the odometer (app error), had to call roadside assistance. fyi 10' truck only has 6' Hight insideJeff B.
Gas station attendant was unhelpful in the return process. Didn't accept keys, didn't check the fuel status, mileage, or cleanliness of truck, and didn't tell me where to park truck.Jeffrey F.
Cashier's area was full of cigarette smoke; cashier seemed to be annoyed at my even being there. Signs everywhere indicate that if you park your personal vehicle on the premises while using the truck, it WILL be towed. Location is near the Virginia Beach Ocean front, so, if you're alone, you're screwed! Next time, I'll be sure to rent from somewhere outside of the tourist area!STEVENMARK A.
Le client n'a pas laissé de commentaire.Cory M.
I spent 45.minutes waiting for the truck share to be released after submitting all necessary documents. Agent at location is lazy. Uhaul had to call him to close my order out hours after returning vehicle. Truck was turned in with major damage to dashboard. Previous usage a damage was not reported accurately.STEPHENLEE W.
Le client n'a pas laissé de commentaire.Lillian W.
Le client n'a pas laissé de commentaire.Yvonne C.
Le client n'a pas laissé de commentaire.Larnelle S.
Clean the vehicle. There were cigarette ashes in there!Nicholas S.
Le client n'a pas laissé de commentaire.Raymond C.
Honor the 1st location asked forSHANEJOSEPH H.
Le client n'a pas laissé de commentaire.Fionna M.
Le client n'a pas laissé de commentaire.Miller T.
Le client n'a pas laissé de commentaire.JEFFRYALAN M.
Nothing. Excellent service!!Robert H.
Le client n'a pas laissé de commentaire.Phillip Y.
the driver door would not unlock with the key also i paid my bill twice. now the last card used should not be charged.Anne S.
Le client n'a pas laissé de commentaire.MICHAELDEAN K.
This location which was a local BP gas station and NOT an official Uhaul depot, The attendant at the desk was less than helpful and very little to expedite my check out. I had chosen mobile check out but when I couldnt access my email with the information on my phone he had to convert it so regular check out. He was not happy and after he handed me the keys that was the end of his participaiton. Never pointed out the truck just handed the keys and said find the number. I have rented from Uhaul many times and though it was larger depots, I never had this kind of reception especially since we were going 2000 miles long distance with this vehicle and had some expected anxiety. Dude could not have cared less. Return however was excellentRICHARDBRUCE A.
We ordered a car trailer and uhaul truck.we had to waite a week car trailer and was still charged full amount. Been trying to get assistance on bill .Trevor P.
Was great, nothing needed.Robert H.
Le client n'a pas laissé de commentaire.Bruce D.
Le client n'a pas laissé de commentaire.DEBORAANNE R.
Uhaul has been incredibly frustrating to work with! Their customer service is terrible and so annoying to get a hold of. They messed up so many things through this process and I'll be very happy if I never have to use them again.Dustin T.
The key didn't fit the lock so my belongings where left unlock all nightKIZZYLAKESHA J.
Le client n'a pas laissé de commentaire.LARRYHOLLAND R.
Employee was rude. There was no notification that you couldn't park your car there when picking up the van until you arrived. There was more than enough space. I was a one man team from out of town and had to scramble so that I could get van to the hospital after finding a place to park my vehicle down the road.LUCIANARCHAMBAUL D.
Le client n'a pas laissé de commentaire.Aaron S.
This location is the worst Uhaul I've ever visited. You are not allowed to leave your personal vehicle at the pickup location, even for a couple hours while you rent out the Uhaul. They will tow you. Then when you return the vehicle, they will tell you to just leave your keys in the after hours box (even when it isnt after hours) and they will check you in the next morning. This is a scam because they will then charge you a next day check in convenience fee. Absolutely terrible operation they have going here. They should not be able to represent Uhaul.Devon M.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.Charles A.
Le client n'a pas laissé de commentaire.Carson D.
Awesome truckDAWNMARIE W.
Le client n'a pas laissé de commentaire.Reyna M.
The staff at Pavilion BP were very knowledgeable, helpful and efficient. Pick up and drop off was very quick and easy.MICHELLEL T.
Happy with my experience!allison J.
Le client n'a pas laissé de commentaire.JAMESLLOYD N.
Le client n'a pas laissé de commentaire.Florence R.
Very helpful and professional.MICHAELROSS M.
The cashier was extremely rude and unprofessional. I could not hear him from the other side of the plexiglass barrier. I asked him to repeat himself, which he did, but excessively slow. I parked my vehicle in the lot and when I returned, he had parked a trailer in front of my vehicle and told me my vehicle should have been towed and I â€œshould have seen the big sign in the front of the buildingâ€. There's more examples of how he was rude, no time.Elizabeth D.
Young man who checked me out when returning the van was very helpful and kind.PATRICIABOWDEN I.
Le client n'a pas laissé de commentaire.Dennis N.
Le client n'a pas laissé de commentaire.Kathryn M.
WOW, each and every UHaul representative during our move was phenomenal! I was very impressed to say the least. From Yolanda in Portsmouth and her enduring patience with our schedule changes to the staff in Bremerton who were kind enough to set out our boxes before dropoff so we could access some necessities, the entire process was made SO seamless by UHaul. Thank you from our family. We will absolutely return as customers and recommend to any friends and family looking for rental or moving needs.MICHAELJAMES J.
Your website is dreadfully slow. I tried various different browsers. I tried from a phone and a computer. Nothing made is faster. I understand the need to upsell, and digital marketing. You need to look at your hosting resources or the web design. The User Experience was so bad, I was tempted to go to Budget for my rental.Michael B.
Awful experience. First you can only do mobile check in/return. The entire U-haul site went down at the time I was picking up vehicle. Thus, could not check in my vehicle. Had to wait for them to get in touch with regional manager. 2) They would not allow me to park my vehicle on their premise. Although there was plenty of space. I had to park at nearby museum parking lot and work back to the location. The attendant was kind. But other than that will not rent from this location again.Portia R.
Le client n'a pas laissé de commentaire.early J.
Le client n'a pas laissé de commentaire.Allison K.
Didn't get first truck though had reserved. Didn't get a call to notify wasn't available and didn't have any idea until went to pick up. Poor service.Kevin B.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Kristin M.
Keep up the top notch customer service. It does make a big difference. Thank you !!PETERWILLIAM W.
It was a wonderful experience.Terri B.
Le client n'a pas laissé de commentaire.Kyle M.
The web application is a nightmare. It should be improved or at least well maintained. Uploading of photos was impossible. This hampers the following of picking up and returning procedures. The rest was perfect! Merci.Neculai G.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Jocelyn B.
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.isaacs G.
Le client n'a pas laissé de commentaire.ELIJAH S.
I dropped the trailer off after hours. Quick response the following morning with my receipt. Many thanks!PETER MICHAEL S.
Le client n'a pas laissé de commentaire.Justin H.
Le client n'a pas laissé de commentaire.HALEY B.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Steven C.
The only challenge we had was the directions for allowing the location services to be shared that were provided did not work with Safari. We had to call uhaul to get someone to help us, which he did! Other than that, everything was great!Roni M.
Le client n'a pas laissé de commentaire.DANIEL A.
It would be helpful to know that you can't leave your car where you pick the u-haul up and have to leave it in a parking lot down the street.Michael M.
Le client n'a pas laissé de commentaire.PETERANTHONY P.
Le client n'a pas laissé de commentaire.Jamal L.
Le client n'a pas laissé de commentaire.Yvonne D.
Truck Cab was not cleaned. Truck that we reserved was not available so we were given the next size up at no additional cost. (That's a good thing but is disconcerting as we are renting from this location again in a few weeks and we need to make sure that the equipment we are reserving is available) Blankets were just tossed in the corner of the truck bed. The dude at the shop could be a little more friendlier.Matthew U.
Le client n'a pas laissé de commentaire.Jose A.
Could not get the online check-in to work. Everything else was great. Employee had me all checked in in minutes.Hunter P.
Le client n'a pas laissé de commentaire.Karen B.
Its a crappy little gas station/mechanic shop. Not use it at all. There were still crackers in their from the previous user on the floor of the cab...so I'm pretty sure it wasn't cleaned for covid either. By the looks of the place I would assumed it wasn't cleaned even if I was told it wasGIL R.
Le client n'a pas laissé de commentaire.Felix C.
I had a trailer hitch receiver, but no light harness.That couldn't be provided at this site.Required a trip to a "hitch center" (where the folks were very helpful) and managed to (just barely) get off in time.Thomas M.