Customer Reviews for Payless Self Storage Centre
(U-Haul Neighborhood Dealer)

Évaluation :

5

Fast and efficient service immediately upon entering the yard.

Évaluation :

2

Trailer was filthy on the outside. Covered with a white dust. Working with the trailer got items covered in dust. Was told my littler had be given away. This one had just been returned. The reservation was not completed properly. I picked up trailer and was then notified it had been cancelled.i did not receive any emails on my contract. Had to call a couple of times to get contract completed. Return location was also changed on me without my knowledge. Had to return it to a different location than I had chosen. Poor experience overall.

Évaluation :

1

They did not know how to get my reservation completed for pick up and it took 45 minutes. They all seemed clueless on how to get it done. The person who put the trailer on, thought leaving the chain dragging on the road was appropriate. We made him fix it and I also did a better job when I went to the gas station. On return Thursday, I was there at 8:55am to drop the trailer back. They are open at 9am, but no one was actually there. I waited around and left at 9:30. Dropping the trailer off and took pictures. Luckily I did as I was informed I didn't drop off the trailer. This was the worst experience I've had with U Haul, I will never rent from that location again.

Évaluation :

5

Nothing to add at this point.

Évaluation :

4

Between the rental location and the person at the Head Office, they were more than accommodating, ensuring that all went smoothly before, and the day of, and finally, when finalizing this particular transaction. The person I talked to on the phone from the head office was very professional, but also very pleasant. I was very satisfied with this experience and would use U-Haul and the Grey Rd. 1, Owen Sound location again.

Évaluation :

5

Very polite and professional. Easy drop off.

Évaluation :

5

Staff were so friendly and helpful and knowledgeable.

Évaluation :

5

Exceptionally good customer service with professionalism balanced perfectly with friendliness. Would highly recommended this location. One of the best U-haul's we have used and we used many over the course of several years.

Évaluation :

1

More details on what the expected costs are. And real information about the check-in process so the customer isn't overcharged.

Évaluation :

1

When we order the 15' uhaul we got told it was 0,89per km then we got are Bill and we got charged 1,43per km wasn't impressed wouldn't recommend to friends

Évaluation :

4

The was clean but not wipe clean

Évaluation :

2

When doing online quotes for people to estimate the cost of renting a truck you shouldn't demand that the customer show up to pick up exactly at the time requested because weather should be allowed to be a factor and if you don't employ people on a Saturday then you shouldn't have that option listed for pickups. Also when looking for a location for drop off online the list should be update as I went to drop of in hanover and the dealer doesn't even exist anymore which ended in me having to put more miles on the truck then necessary which ran my bill higher then it needed to be by about 40 to 60 dollars. I see this as a scam and not my fault. Pretty upset about that.

Évaluation :

1

Truck was given to me with less than 1/4 tank. When I dropped off the vehicle with the same amount, I was charged 55 dollars for gas and a filling fee. I'll be looking at local options next time.

Évaluation :

1

Arrived at location. No one present at the facility. A sign on the front desk with a phone number to call for assistance. I call the number. A man answers the phone. I tell him I am there to pick up a truck. He says that he isn't in charge of the Uhaul location and he will call the person in charge. The man calls me back and says he is about 20 minutes away. About 20 minutes the male arrives. He asks me for my Drivers License & Credit Card. Takes picture of them. He doesn't know how to check me in. Hands me key to a truck. End. WHAT THE HELL!!! Now he has a picture of my license and Credit Card without checking me in or giving me a contract. I don't know even know if he actually worked there!!!

Évaluation :

5

All good.

Évaluation :

5

I booked a 5X8 cargo trailer for two days. Picked up and did my thing. Returned a day early at noon and nobody in the office, but a courtesy number to call. Left a voice mail with contact info, which was ok. Had to unhook the trailer myself which could have been a problem for some, but uneventful. There was no charge for the second day even with getting the trailer back half way through the day.

Évaluation :

1

I showed up at the appointed time and nobody was at the store. I called the number indicated on the door of the store and nobody answered. Called UHaul 1-888 number and 45 minutes later finally got someone to show up to rent us the trailer. Service person had no idea how to connect to the trailer to our vehicle. Then the service person wanted to take photos front and back of my credit card and drivers license with their personal phone! Oh and their personal phone was in the middle on an update! To top it off I had to take a picture of the hookup and licence plate with my phone and text it to the attendant so we could get going. To say this was terrible customer service would be a gross understatement! From past experience I know U Haul can do better than this. ☹️

Évaluation :

3

Trailer had dirt & debris In it & right tire had multiple flat spots on circumference.

Évaluation :

5

Holly helped me a lot!! Was on top of things and proactive to deliver service in time... quick enabled me to accomplish my task for the day.

Évaluation :

5

The woman was very helpful and kind

Évaluation :

5

This staff is great, my issue was when I called uhaul directly for help, they helped themselves not the customer.

Évaluation :

4

Great experience, no improvement recommended!!