Évaluations des clients Payless Storage 3

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Payless Storage 3

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

JOSEPH R.
Évaluation :

I was at pickup in Ashdown which was 20 miles away early because I had a long day ahead and had movers arriving early and nobody ever showed up. I was then redirected to a place 10 minutes away from my place, much closer than scheduled, but took the manager a long time to get computer to function, making me nearly 2 hours behind schedule.

GREGORY F.
Évaluation :

Le client n'a pas laissé de commentaire.

JoeyJames G.
Évaluation :

Do not expect to be assisted with hooking up your rental trailer to your vehicle; instead, expect to have to do it all by yourself with no help after your rental payment is collected.

Mark R.
Évaluation :

The person checking me in could not get the U-haul website to work for my check-in at 5:00 p.m. on May 19th. She obviously has this problem on a regular basis, based on her comments. Either your system is not user friendly or she is VERY poorly trained. She did not look at my truck at check-in. Then, I received a receipt on the 20th that shows an extra charge of $40/per day. The total shows $0, but the receipt showing $40 is very confusing. Also, the receipt, which I received on May 20 at 9:40 a.m., shows that I delivered the truck at 5:07 p.m. on the 21st. This is also VERY confusing. I 'checked-in' at 5:00 p.m. because I did not want to have to figure out your online-check-in-system. I do not want to do business using an APP ! I do not want to have to use your APP! Lastly, your receipt information is not clear. I recommend you modify your receipt language so that it is more clear.

Donald W.
Évaluation :

Le client n'a pas laissé de commentaire.

Stacy A.
Évaluation :

Le client n'a pas laissé de commentaire.

Deanna A.
Évaluation :

Le client n'a pas laissé de commentaire.

David B.
Évaluation :

Person had problems with U-Haul web site - site froze multiple times which made pick up process take longer. Review your IT site and processes.

Kenneth S.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER S.
Évaluation :

Le client n'a pas laissé de commentaire.

Brian D.
Évaluation :

Le client n'a pas laissé de commentaire.

David W.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael M.
Évaluation :

Le client n'a pas laissé de commentaire.

Diane F.
Évaluation :

Le client n'a pas laissé de commentaire.

David H.
Évaluation :

On 7/6/17 I completed a reservation on line for a 5X8 covered trailer. I was informed that the trailer will be available at 0930AM at the Cubby Hole in Texarkana 7/7/17. However when I arrived I was informed that they did not have a 5X8 covered trailer. I had to make numerous calls before I found Payless Storage who had the equipment I ordered on line.

kari S.
Évaluation :

Le client n'a pas laissé de commentaire.

Raechel W.
Évaluation :

Don't allow people to smoke in the trucks.

Debbie S.
Évaluation :

Le client n'a pas laissé de commentaire.

Brittany H.
Évaluation :

Engine knocking and sown shift going out

Steven F.
Évaluation :

Le client n'a pas laissé de commentaire.

Lashenda H.
Évaluation :

Le client n'a pas laissé de commentaire.

Leah G.
Évaluation :

The young lady was very helpful when attaching the trailer to our truck. And, she assisted us in getting the lights working properly.

MALCOLM B.
Évaluation :

Le client n'a pas laissé de commentaire.

robert D.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary C.
Évaluation :

fix your gas gauges. I ended up filling up the tank because the gas gauge did not register until it was actually moved from the fill up spot. I ended up putting in almost a quarter of a tank over what I was supposed to put in.

Debbie K.
Évaluation :

Le client n'a pas laissé de commentaire.

CINDY D.
Évaluation :

Le client n'a pas laissé de commentaire.

julie B.
Évaluation :

Le client n'a pas laissé de commentaire.

julie B.
Évaluation :

Le client n'a pas laissé de commentaire.

ERIN F.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark W.
Évaluation :

The only thing that took some extra time was when I brought the trailer back and the internet connection was down for awhile. Things happen in the computer world so that really isn't any ones fault.

Alicia T.
Évaluation :

Excellent customer service! Clean facility and wonderful staff!! Go above and beyond to make moving experience as easy as they can. Very helpful, understanding, and courteous.

Yolanda T.
Évaluation :

The Staff is Awesome

AUSTIN T.
Évaluation :

I would not recommend U-haul to anyone.

PHYLLIS H.
Évaluation :

Le client n'a pas laissé de commentaire.

MARTHA H.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary H.
Évaluation :

No improvement needed.

Matt F.
Évaluation :

Le client n'a pas laissé de commentaire.

Tony J.
Évaluation :

Le client n'a pas laissé de commentaire.

William L.
Évaluation :

I have rented trailers twice in Aug 2015 from this location and received outstanding service both times.

GARY H.
Évaluation :

Have a friendly and helpful person at the pick up location. Match the advertised uhaul website prices on boxes and wrap. Have the trucks checked out better. Had an obvious misfire that was audible and gas smell.

GARY H.
Évaluation :

We had a very bad experience in our dealings with the clerk at this location. He acted like he didn't care if we did business there or not. We ended up getting a second truck because when I started it, I could hear spark jumping under the hood and felt the engine missing. I could also smell gas. But it was so late in the day that all our help had to leave. My wife and I worked until 3:00 am to keep on schedule. And since I am handicapped and just had surgery, this not only was a challenge but very risky. I'm not allowed to lift over forty pounds or put pressure on my left leg. This put us a day late in getting to our destination which also complicated our plans for help in unloading. Also, we had to drive about 40 mph for 4 hours during the hottest part of the day because the truck was overheating. We have used uhaul for a previous load and also used the Trinity location for the pick up and had a great experience. But the young lady, Torrie was the person we dealt with. She treated us very good and with respect! Overall, we had a very disappointing experience this time.

Carl S.
Évaluation :

Every one I talked to Was Great !! Best U-HauL I have every seen ! Great People !!!!

BOB W.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven C.
Évaluation :

Le client n'a pas laissé de commentaire.

JESSICA S.
Évaluation :

The lady was very kind and helpful. Will defiantly recommend!!

ANTHONY M.
Évaluation :

Le client n'a pas laissé de commentaire.

WHITTNEY L.
Évaluation :

Very polite and helpful loading the dolly. Gave great instructions on how to load and unload dolly.

ARMANDO F.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Jeff C.
Évaluation :

Le client n'a pas laissé de commentaire.

MAX M.
Évaluation :

Le client n'a pas laissé de commentaire.

Ronald J.
Évaluation :

Le client n'a pas laissé de commentaire.

John G.
Évaluation :

I rented a 6x12 trailer from Payless Storage 3 and everything went great. They had excellent customer service! Torie is who helped me and she was awesome. She even came out to help get the trailer checked out and loaded up. The return of the trailer was just as smooth. Easy transaction, good equipment, and great customer service. What else could you want?!! I will definitely use them again.

ROSIE K.
Évaluation :

Have more trucks & tell people you can reserve a truck but we may not have one anywhere close to where you reserve it and if we do have a truck it may not be the size you want. This was our first experience with U-Haul based on it I would not recommended U-Haul to anyone.

Melvin J.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK A.
Évaluation :

Le client n'a pas laissé de commentaire.

DEWAYNE H.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDAL L.
Évaluation :

Le client n'a pas laissé de commentaire.

AMARIE K.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDALL P.
Évaluation :

Training

JEFFREY A.
Évaluation :

There were no problems, they had the reservation and the trailor, but the clerk was painfully slow on the computer. Picking up trailer took 30 minutes when it should have taken 10 or less.

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

RANDALL G.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSSELL R.
Évaluation :

Le client n'a pas laissé de commentaire.

BLAKE B.
Évaluation :

Pick up location receptionist was VERY friendly. They were out of dollies and furniture blankets even though we had "reserved" them but she apologized profusely. Very convenient pick-up!

LISSA C.
Évaluation :

The lady was very nice and kind and weven bought a lock from her due to the fact the other place was gonna charge 15.00 bucks for the same lock which was a rip off but I'm glad I saw the lock for 8.99 thanks a lock for your service and kindness.....

VIVIAN H.
Évaluation :

If needed again I will recommend this location to all my friends

MARC F.
Évaluation :

Le client n'a pas laissé de commentaire.

LAURA M.
Évaluation :

Staff are very friendly and helpful! Everyone helped make this stressful event in our life more bearable for us.

BRENT O.
Évaluation :

Le client n'a pas laissé de commentaire.

JEFF J.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSS B.
Évaluation :

Le client n'a pas laissé de commentaire.

Joe S.
Évaluation :

Please install tongue jacks on all trailers. Not everyone has a jack to hitch and in hitch the trailer. I am recovering from surgery and it was very difficult to drop off the trailer for return.

SUSAN B.
Évaluation :

The service from the Payless storage facility was excellent. She worked with me and had to pick up a truck. She called and said it would be waiting on the morning I picked up. Very helpful and friendly service there.

CAPRISHA P.
Évaluation :

Le client n'a pas laissé de commentaire.

JANE R.
Évaluation :

Le client n'a pas laissé de commentaire.

DANIEL F.
Évaluation :

Make sure Torrie is there!

DAWN V.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan H.
Évaluation :

Le client n'a pas laissé de commentaire.

John S.
Évaluation :

The lady that helped me was very very friendly and made this process so easy!

RENEE D.
Évaluation :

Le client n'a pas laissé de commentaire.

LEIGH D.
Évaluation :

Le client n'a pas laissé de commentaire.

JACOB S.
Évaluation :

I had issues with this rental in the Texarkana area. I reserved the car hauler at one location and was then called by another one the day of the pick up. When we went to pick up the trailer we were told that the trailer was doubled booked and we could not have it. They then called another location and they told us to go over there and pick up one of theirs. The haulers they had were not big enough we needed a 7.5 and they did not have it. 2 - 3 hrs later after calling around and being told by other locations they did not have any they finally found 3 of them at their sister store on the Arkansas side. The next day when I talked to Bubba Green he told me that he found out that they had 4 of them at the state line location. Because of this our 1 day move turned into 3. I am not happy at all with our service.

CHESSIE A.
Évaluation :

Le client n'a pas laissé de commentaire.

Patrick S.
Évaluation :

Le client n'a pas laissé de commentaire.

RACHEL P.
Évaluation :

Le client n'a pas laissé de commentaire.

ELIZABETH P.
Évaluation :

none.. great customer service.. the lady was super friendly super sweet...

Lori B.
Évaluation :

WONDERFUL PEOPLE... They worked hard to make sure I had a truck ready for when I was needing it.... They had a wonderful personality very friendly and informative. Worked with me to make sure my experience was a easy as possible.. Will defintly recomend them to anyone ever needing asstance and will i will defintly be a returning customer!!! Thank you!!

PENNY J.
Évaluation :

Le client n'a pas laissé de commentaire.

ROY A A.
Évaluation :

Le client n'a pas laissé de commentaire.

Hudler J.
Évaluation :

Le client n'a pas laissé de commentaire.

JUDY H.
Évaluation :

Le client n'a pas laissé de commentaire.

RUSSELL R.
Évaluation :

Le client n'a pas laissé de commentaire.

JASMINE A.
Évaluation :

Le client n'a pas laissé de commentaire.

Derrick T.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEW H.
Évaluation :

Le client n'a pas laissé de commentaire.

BARBRA A.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK I.
Évaluation :

I felt run through the ringer because the gas gauge was very close to what I was required to have brought back in.Were talking magnifying glasses to see the difference,yet I was told it might not be acceptable,and I was concerned of a draft from my account which would have gone negative.I dont know what the policy is...but I went and added $6.00 worth of gas to an already filled tank,and was told it was doubtful.

NANCY P.
Évaluation :

They did not return my original receipt and I had to drive back to pick it up after I had turned the truck in. Nancy Peavy

Non reviews have been submitted for this location.

Retour
Haut de la page