The truck was swept but the windshield was foggy. I think cleaning of the rentals should be Uhauls job, like car rental companies.
Gwendolyn F
Customer Reviews for Peace Frogs Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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dropped off during non business hours but someone happened to be there and helped give us additional instructions. Used U Haul APP to do our return, all went well.
Donald GNo gas was in the truck had to make it to store to get gas...
Tracy SVery rude and unpleasant
DUANE RIt was pretty easy to understand online pickup and return. This was our first time doing an online check in and there was even a video explaining how to.
Daniel MBetter customer support. Not charging people for having to drop vehicle off without the presence of an employee. Better understanding of instructions in case of being late and how that changes pickup/drop off times
Brianna WI went out of my way to select a flexible drop off place which would have saved me $19 l, 41 miles one way however the pace said 24hour drop off availability but somehow because i wasn't made aware that I had to have someone check the equipment back in or some way they charged $20 since it wasn't done which i didnt know i had to do. CS said it was in fine print contract however at pickup i was not made aware of it & was charged dropping off after hours. Could have saved 2 hours of driving but to get charged $20 after I accommodated place they asked me to I still get charged and feels like a waste if my time and gas. I feel taken advantage of. And I wasted gas and much time on a already hectic stress trip in heat advisory taking to drop site that they recommended. Upsetting.
Ginger SAll good
Philip R1) The geolocation of the location is wrong in the app. This made it impossible to start without assistance from a representative and delayed my trip. 2) There was a bottle of OJ half full of what I believe to be urine underneath the driver's seat which I only found when it rolled out while I was driving.
Kory BThe agent was not very polite or helpful. She gave no information, checked no ID or credit cards, and asked me to hook-up the trailer then let her know so she could take a picture. She took the picture but didn't touch anything or even check the lights. I returned the trailer during business hours and waited around more than five minutes without seeing anyone. Also, their parking lot is an okay size but it is over crowded and I found it really difficult to back in the trailer upon return. This is the third time I have rented from U-Haul this year and I will never go back to this location.
Darcy WIt was a hassle to get situated with the original reservation. We were contacted twice to rearrange our reservation and when we showed up at the location there wasn't a vehicle available fortunately the gentleman was very helpful; he was able to arrange for us to pick up a vehicle at Peace Frog Storage.
Craig HI had to travel a long distance to pick up the trailer ( about 45 miles round trip) because it was the only one in the right size anywhere near me. There was nothing wrong with the location it just wasn't my chosen location.
Jack LOnly disappointed part was being charged for being 20 minutes late for return. Sad.
Stephanie JI am upset with the location because when I first picked up my rental it was dirty inside and out.Then on my return I left a large white Igloo cooler in there that I Caterer with and this location clam they didn't see it there is no wah they didn't see the cooler unless they didn't do a inspection on my return to of this location didn't keep it the then the person who rented after me has my cooler.
Dawn HGreat location between Mathews and Gloucester. Would recomend to others site support Great
Brett NAbsolutely nothing. It was very easy to rent a truck and pick it up the next day,however we could've brought it back the following day,husband decided to go ahead and take it back the same day. Enjoyed the service from Peace Frogs!
Jaedon WRepresentative wasn't friendly. Charged a cleaning fee for an unknown reason. Clicked on the link in the receipt email to get more information, but the message was undeliverable.
Honor CTrailer was perfect for hauling my 68 Camaro! Let me know if you sell similar trailers. Thanks
Randy LQuick & easy rental.
sherrie sExcellent Service
Kenny WYour mobile App is HORRIBLE. It did not work. I tried for half an hour to get it to correctly locate me (i was in the right place, i've lived nearby for 20 years), would not scan my license. The help person on the phone was very nice but she was working with abolute shit software (I write software for a living, I know shit when I see it). I had to wait a full hour until the store opened. From then on, all very good. The woman there was gracious, apologetic, and very helpful. your app sucks. Fix it.
David MPeace Frogs Gloucester is our go to for UHaul rentals. 6 rentals over last 3 years easy access, pick-up, and return.
Wayne Csee above
Tom PDropping off with the app was Terrible, spent over 45 min to process.
Tom PThe ramp is broken, it pulls completely off the truck. It fell on two family members when it was being pulled out for the first use. Thankfully nothing was broken, but but had pain for a few days.
Joyce WI rated this location low and would not recommend this location to anyone due to the lack of respect shown to me by the employee. I am unsure her name as she never greeted me nor provided her name. My U-haul rental was a last minute rental and the woman seemed completely irritated that I was there. I understand it was towards the end of the hours of operation and it may have been a long day for the woman. However, she was rude throughout the entire experience. I will avoid this location if I need to use U-Haul services in the future.
Brittany RThanks for taking of us.
Richard NNo assistance or help in hooking the trailer up. They came out and took a picture after I backed up and hooked it up myself. Usually at least a uhaul person helps me back up to the trailer to get the ball aligned.
John WNothing I can think off right now. Keep up the good work
The BCheck in was a nightmare, took 30 min between the app and website being so slow. Had to call customer service.
Misty MTruck was not clean inside cab had ashes on cup holder and a drink had spilled on cup holder.
Kelly OYour phone based app for checkin/checkout is slow, unreliable, and crashed several times in the almost half hour that I attempted to use it.
Steven GVery easy to reserve online and check in before hours on the app.
PENNY HI had a hard time finding the locked box for the key. Parking lot where the vehicle was parked was next to an old vehicle and had fluid over the ground.
Joyce CBetter running vehicle
Fay RIt was a clothes store that also did Uhaul. Had to do everything myself after driving 30 minutes to return it.
Robert GYou put a lot of emphasis on returning the truck with the same amount of gas as was in it when picked up. My truck was at 3/8 of a tank. I returned it at 1/2 full. Don't you owe me a refund of 1/8 of a tank, especially considering the size of the tank?
BILL WOffer wifi when having a customer pick up using mobile pick up and return because it took 36 minutes to retrieve the key for the truck rental because I was busy walking around your lot looking for service. Never again will I use mobile Pick up, I'll just go to Home Depot instead
Jordan BThe U Haul office is located inside the Peace Frog shop and has a delightful "chill" vibe. Nothing seemed urgent or stressful and everything went smoothly. The location is perfect and I would recommend them and use them any time.
Lois SMake sure there is plenty of gas in the truck.
DAVID MRepresentative should not deal with customers. Had no communication or customer service skills. Did not know what charges were. The h-haul app didn't work at that location, probably due to cell coverage. There was no key drop box.
Thomas LNothing! Everything was well done!!!
gary wThis van was not clean in my opinion but maybe for the use of moving it was deemed acceptable. Regarding UHaul...this was NOT my first location for pick up and the correct location was where I was supposed to get a truck. Due to the lower height on the van I had to make more trips due to taller furniture pieces and was charged alot more mileage as a result. PLUS the final location of pick up (Peace Frogs) had 3 moving vans 10', 15' and 26, parked the entire weekend. Why would I not be permitted to rent one of them when I asked multiple times? Very poor customer service on the UHaul End, NOT Peace Frogs.
Britta CHad no issues for the total trip and rental.
Glenn BEasy as pie to drop off.
Michael HWell maintained facility in a very convenient location, clean and well lit.
Will M | RéservationI called ahead by at least 5 days to cancel the units.After renting at UHAUL online, I called the location directly to ask a question.They said they had no units in the size that I reserved. REALLY??
Natalie M | RéservationFriendly staff, and a clean facility located in a safe location.
Will M | RéservationAttendant seemed rushed though I was the only customer. Unit is clean.
Privacy R | Premières impressionsGood service. I was first email order but luckily I called to double check and they did have exactly what I ordered.
Privacy R | Premières impressions