Representative wasn't friendly. Charged a cleaning fee for an unknown reason. Clicked on the link in the receipt email to get more information, but the message was undeliverable.
Honor C
Customer Reviews for Peace Frogs Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Trailer was perfect for hauling my 68 Camaro! Let me know if you sell similar trailers. Thanks
Randy LQuick & easy rental.
sherrie sExcellent Service
Kenny WYour mobile App is HORRIBLE. It did not work. I tried for half an hour to get it to correctly locate me (i was in the right place, i've lived nearby for 20 years), would not scan my license. The help person on the phone was very nice but she was working with abolute shit software (I write software for a living, I know shit when I see it). I had to wait a full hour until the store opened. From then on, all very good. The woman there was gracious, apologetic, and very helpful. your app sucks. Fix it.
David MPeace Frogs Gloucester is our go to for UHaul rentals. 6 rentals over last 3 years easy access, pick-up, and return.
Wayne Csee above
Tom PDropping off with the app was Terrible, spent over 45 min to process.
Tom PThe ramp is broken, it pulls completely off the truck. It fell on two family members when it was being pulled out for the first use. Thankfully nothing was broken, but but had pain for a few days.
Joyce WI rated this location low and would not recommend this location to anyone due to the lack of respect shown to me by the employee. I am unsure her name as she never greeted me nor provided her name. My U-haul rental was a last minute rental and the woman seemed completely irritated that I was there. I understand it was towards the end of the hours of operation and it may have been a long day for the woman. However, she was rude throughout the entire experience. I will avoid this location if I need to use U-Haul services in the future.
Brittany RThanks for taking of us.
Richard NNo assistance or help in hooking the trailer up. They came out and took a picture after I backed up and hooked it up myself. Usually at least a uhaul person helps me back up to the trailer to get the ball aligned.
John WNothing I can think off right now. Keep up the good work
The BCheck in was a nightmare, took 30 min between the app and website being so slow. Had to call customer service.
Misty MTruck was not clean inside cab had ashes on cup holder and a drink had spilled on cup holder.
Kelly OYour phone based app for checkin/checkout is slow, unreliable, and crashed several times in the almost half hour that I attempted to use it.
Steven GVery easy to reserve online and check in before hours on the app.
PENNY HI had a hard time finding the locked box for the key. Parking lot where the vehicle was parked was next to an old vehicle and had fluid over the ground.
Joyce CBetter running vehicle
Fay RIt was a clothes store that also did Uhaul. Had to do everything myself after driving 30 minutes to return it.
Robert GYou put a lot of emphasis on returning the truck with the same amount of gas as was in it when picked up. My truck was at 3/8 of a tank. I returned it at 1/2 full. Don't you owe me a refund of 1/8 of a tank, especially considering the size of the tank?
BILL WOffer wifi when having a customer pick up using mobile pick up and return because it took 36 minutes to retrieve the key for the truck rental because I was busy walking around your lot looking for service. Never again will I use mobile Pick up, I'll just go to Home Depot instead
Jordan BThe U Haul office is located inside the Peace Frog shop and has a delightful "chill" vibe. Nothing seemed urgent or stressful and everything went smoothly. The location is perfect and I would recommend them and use them any time.
Lois SMake sure there is plenty of gas in the truck.
DAVID MRepresentative should not deal with customers. Had no communication or customer service skills. Did not know what charges were. The h-haul app didn't work at that location, probably due to cell coverage. There was no key drop box.
Thomas LNothing! Everything was well done!!!
gary wThis van was not clean in my opinion but maybe for the use of moving it was deemed acceptable. Regarding UHaul...this was NOT my first location for pick up and the correct location was where I was supposed to get a truck. Due to the lower height on the van I had to make more trips due to taller furniture pieces and was charged alot more mileage as a result. PLUS the final location of pick up (Peace Frogs) had 3 moving vans 10', 15' and 26, parked the entire weekend. Why would I not be permitted to rent one of them when I asked multiple times? Very poor customer service on the UHaul End, NOT Peace Frogs.
Britta CHad no issues for the total trip and rental.
Glenn BEasy as pie to drop off.
Michael HThe u haul we rental was dirt in the cab and the back. Plus the outside the truck look like it not be washed in a long time . I have rental uhaul in the past and never never saw a dirt truck like this one was. I have picture of how dirt the inside or the cab and back was. It's no sense of this truck been dirt.
jackie ROverall the van was clean except the window was dirty and there was no windshield fluid. I had to drive to a gas station to clean the windshield.
Joseph ABe honest in your price. I called and explained what I needed and asked the price. For a 5x9 trailer one what are you doing today for 24 hrs I was told it would be 25.00. I sent my son to pick up the trailer and pay for it with my credit card I was charged 277.00. That's not honesty at all. I was lied to by the people there and uhaul should make it right. The folks at Jc hardware in Pineville wv. Tried to help me to reduce this but couldn't. You're liars and dishonest. I've rented several times from uhaul. I will never again unless forced under extreme circumstances. You should be ashamed.
Joshua JUhaul person Michelle does not know fractions properly and its always in the back favor of them when it comes to gas. Check it in at 1/4 she puts ,125 an 1/8. Take out truck at 1/4 she says it was 3/8 which was our gas from day 2 of rental when we changed payment choices now we have to wait a few days for a district manager to refund her mistakes. No recommendation from us would be good. You can not have a person doing uhaul rentals and not know there fractions. I can only imagine how many people just didnt care but when i make a point to perfectly leave gas how i found it, im disappointed.
Heather KPut up with my endless questions and phone calls - excellent staff! Allowed me to park truck on lot until storage unit opened on Monday. So grateful for that. Easy return process. Highly recommend
Lynne BTook me a minute to find key box
Craig BThe cargo van was dirty inside and out. In particular, the cab seats were dirty and unvacuumed.
Whittier BCheck and clean the rear of the truck next time mine was trashed with animal pads and other garage.
Glenn NVery friendly and accommodating. Rental process was quick and painless
Adam PDrop off went smoothly and instructions were clear.
Brock WTrailer had trash in it that I had to clean out, staff gave no direction for connecting trailer and didn't check it so trailer came off when I was driving down the road after I loaded it up. Would not recommend! Will be calling Uhaul to follow up!
Anne PThe pick up location left the appliance dolly out of the truck. They were closed when I picked up the van. This caused me to have to go back and get the dolly the next day, it cost me extra time and mileage.
Lisa GNo 24/7 Phone Service available - closet one was Williamsburg VA 28 miles away.
Carl RMake sure the stores you allow people to rent from are open. This location was good and the people were nice but UHaul as a company is a joke. I was taken all over Gloucester county to get a truck that wasn't the size I had reserved. I'll never use uhaul again. Management should be ashamed of themselves.
Derrik Wwhen we went to get it the lady working there was very nasty. We even asked her if we had done something wrong! She wanted to be on her phone she was on it before we walked out the door! not a young lady either!
Christopher HUHaul rental is a sideline to the business at this location. The reps are not particularly friendly or helpful.
Whittier BThe after hours pick up and return using a cell phone was a little slow.when returning the truck a worker was in the office and made returning the truck easier.
Donald GS.O.
Michael CGreat service pleasant to deal with
calvin mStaff and location was great, but appears U-haul could do more to support non-dealer locations.
John MI reserved my pickup in Yorktown Va, And the day before it was changed to Portsmouth, Va. (VERY inconvenient and costly). The next closest place was Gloucester VA. , and it was still costly but more convenient. I was given extra miles, but I had to spend more money in gas. It was also difficult to get people on the phone half the time.. The person at the drop off location said the same thing regarding getting someone on the phone… The truck worked perfectly , but scheduling and customer service was lacking in a big way!
William PBoth local offices were great to work with. The online ordering is a DISASTER.
Mark EThey should of had my deposit in cash like it says when I returned the equipment
Dallas TAfter-hours drop-off was easy.
Brad DTruck was not clean. Equipment ran well but the back of the van and outside was very dirty
BRYAN TWell maintained facility in a very convenient location, clean and well lit.
Will M | RéservationI called ahead by at least 5 days to cancel the units.After renting at UHAUL online, I called the location directly to ask a question.They said they had no units in the size that I reserved. REALLY??
Natalie M | RéservationFriendly staff, and a clean facility located in a safe location.
Will M | RéservationAttendant seemed rushed though I was the only customer. Unit is clean.
Privacy R | Premières impressionsGood service. I was first email order but luckily I called to double check and they did have exactly what I ordered.
Privacy R | Premières impressions