Évaluations des clients Peace of Mind Self Storage

Two issues were experienced with the truck. Being average height, I thought the pull down strap for the roll up door could have been 6" longer to make it easier to reach. In that same manner, the grab handles to get up on the rear bumper could have been one bolt lower for easier access. Thank you.

I had the van/truck for 1.5hrs! That was all! $30 for that amount of time seems ludicrous.

Everything was incredibly easy! The truck was clean inside and out, and ready to go.

Nothing the attention that your get from the staff that works there is beyond expectation.. Great customer service!!

Maybe have a sign pointing where to drop trailer on site.

Super easy contactless pickup

Gas tank was half full. Had to fill it up befirw turning in.. check-in was made difficult by a representative named Connie over the Uhual aoo. Poor experience.

The customer service we received from Peace of Mind Self Storage & U-Haul was truly outstanding and professional. We previously scheduled the U-Haul rental of a 15 foot truck for Friday, October 16th. On Thursday, October 15th, we had to reschedule for Monday, October 19th since our U-Pack delivery from Jacksonville, IL was not going to arrive on October 15th in Lancaster, PA's U-Pack Service Center as U-Pack guaranteed. It would arrive sometime late Friday afternoon. Friday morning 8:00 AM U-Pack called and said the delivery has unexpectedly arrived. I called Peace of Mind to see if the truck was still available, and if we could again reschedule for the morning of Friday, October 16th. They were very accommodating and understanding of our situation. We had family members taking off work and travelling from Maryland to Pennsylvania to move our daughters furniture to a new apartment. We were able to get our much needed U-Haul truck and complete the daughters move. Thanks so much to the folks, Carrie and Gary, at Peace of Mind for making our furniture move a success. Deeply appreciated. Will definitely use Peace of Mind Self Storage & U-Haul again.

Very happy with the overall experience. Friendly service, clear instructions, highly recommend!

Due to the pandemic, the office was not accessible except by phone. However, with perseverance, I was able to contact them and thank Gary for securing a trailer for me when they were scarce. Thanks so much! The trip was smooth, the trailer performed well and the return was easy.

This location did an excellent job of making my experience easy, understandable and hassle free. Carrie was wonderful to deal with. Thanks you all of you there.

I called about reserving a smaller truck for $19.99 but was told there was no availability. I then made a reservation with a female rep who quoted me the availability of a 9foot truck for $29.99 for the day and $.69 per mile. I showed up to get the vehicle and one gentleman was rude in his demeanor through the closed door (due to Covid). Another took my call and indicated they had no reservation for me. He then informed me that if I wanted a truck I would have to move to a 15foot for $39.99 for the day and $.79 per mile. I asked if they would match the 9foot truck quote since it was their mistake and they refused. I needed the truck, so I agreed with great reluctance at the apparent bait and switch. I used the truck for less than 3 hours and only drove 26 miles. When I got the bill, it showed $.99 per mile charged. What's up with this kind of business practice?! This is so ironic considering their name is Peace of Mind...I had no peace of mind whatsoever with this rental and will never use them again.

Very friendly staff. Easy and timely pick up and return, even with COVID precautions in effect.

This location was helpful and ensured my truck/trailer was ready to go. The service provided was helpful and I'd recommend using this location in the future. However, it would be better if customers could be notified that reservations are confirmed earlier than the day before pickup. I don't think this was the locations issue, but a UHAUL policy in general. Overall my experience with UHAUL was excellent.

Good

Customer service was excellent and friendly, I would highly recommend a friend thank you.

I was thoroughly impressed with the professionalism and ease of the walk-in booking process, it was very easy seamless and very efficient.

The process was smooth and simple especially in the time of Covid

Recieved the vehicle this morning with Wendy's trash in the cab. Got home and opened the door on the box part of the truck and the smell inside was terrible. It smelled like something died inside. If somebody would have to keep their furniture inside the truck over night or for a long period of time the furniture would smell just like it. Other than that the truck drove fine.

The online process takes too long and didn't save any of my info from last time I ordered (drivers license etc) which was super annoying

Worker very very good in this place .i like this place give rents truck fist

Did not expect the additional steps prior to approval and access to key. Took longer than expected. Wish I could have taken care of it in advance when I received the text.

They were so friendly at this location and I would highly recommend.

It was just a key drop off location, no contact with anyone.

Limited parking for dropoff

Staff was very friendly and helpful.

It's easy and fast process

Took us over 45 minutes on the phone to get it to work.

Truck looked shabby. Ran good. Great location.

My experience was great and I was able to complete my moving task better than expect it. Driving that vehicle was very smooth. I'm sure the next customer will agree as I do, thank you.

The process was a little difficult for me since everything was done by my smart phone but I recommend it

If the ordered extra equipment, for us the dolly, is not available you should let the customer know so that they can get one somewhere else. That made our move so much harder.

Be clearer on gas policy, I reviewed video and

I was thrown off by the size because you apparently use overall outside dimensions as apposed to the actual inside dimensions of the trailer. That makes a huge difference when planning.

Nothing this location was the best I have ever rented from

The people at this location were very helpful. and saved me a lot of hassle. My original plan was to pick up a truck at U-Haul in Malvern PA and return it to the Lancaster location. I made the reservation in Lancaster a week before my move. As it turned out, the Malvern location did not have the truck I requested and planned to send me 40 more miles into center city Philadelphia to pick one up. I didn't find this out from the Malvern location. . . don't know when they planned to let me know??? The people in Lancaster checked up on the reservation and were able to help me with an alternate plan. If not for them, this move would have ruined my day as well as that of volunteers I had lined up on both sides to help. Kudos to them, thumbs down on the people in Malvern.

Very helpful staff.

The equipment was fine. However the attendant/owner was rude and not very friendly at all. I will never rent another truck from them again.

The cleanest, well maintained U-Haul I've ever rented, 100% recommend Peace Of Mind Self Storage

The staff at Peace of Mind are all fantastic - friendly and helpful and polite. Service was prompt and the transaction was as simple as can be. Great experience.

Great customer service. Very helpful and very nice and informative.

Polite, courteous, good people to deal with. Recommend them to anyone.

It seems like locations always have trouble viewing information of my order at Uhaul.com. I had rented a furniture dolly and this info was not viewable. This location kindly allowed me to take a furniture dolly with no questions asked. The furniture dolly was not in my truck.

If your black the cops will Harass you just for dropping truck off 1am ... smh

The man who waited on us could not have been more rude. He was dismissive, did not answer questions, and overall nasty. I will NEVER go there again. We called to ask a question, requested a call back and he never called us. When we got there, we told him we had called to ask a question, and he literally responded, "So?" There is no excuse to be flippant with customers you've never met. He is a nasty man.

All the staff are so friendly and helpful! Thanks!

Peace of mind has given me peace of mind. The one stop shop handled all my needs with professionalism and courtesy. Every question answered and they gave me exactly what I needed.

This company truck very good clean and cheap rate I rent 3 time and person is very good

Great Place for storage and rentals

Very customer friendly !

The bay door to our uhaul was almost impossible to open. Took two people for it to even budge. Didn't need the uhaul for 2 nights...hoping they did not charge me for 2 nights as I did not ask for that. Price of $160 was NOT what I was told over the phone.

Great People work Here....Explain Everything Before Leaving

The rental rate war $19.99 but my final bill which was emailed to me had a rental charge of $39.98. I called to ask why I was double charged and only got a voicemail and know one called me back! I filled the tank, swept out the back, and had it back in time. They Stole money from me! Will not use again!

everything was great start to finish