Évaluations des clients Peace of Mind Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Peace of Mind Self Storage
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Bonnie T. le
The web site state a daily rate. However when we went to pick up the trailer we were told we had to pay for three days, even though we were only going to travel 4 hours. For future customers don’t deceive customers by forcing them to pay for three days when the trailer is returned in one day. We should have been credit for the unused days.
Brent W. le
Had questions and manager was rude and didn’t want to listen or acted as if my questions were annoy. Was charged for clean out and not sure why as it was returned the same as it was picked up, back was already dirty and had grass in it and some paper. We only move a few few small u8 size soccer goals with it so I am not sure how we made it dirty and why we were charged for someone else’s mess.
Steve S. le
It was easy to rent the vehicle.
Mark B. le
Friendly fast service with a clean fleet of trucks. Excellent experience.
ROBIN J. le
Very helpful and friendly staff
Tina R. le
Manager was very nice and helpful. Process was quick. Truck was clean and in great condition. I would definitely recommend this location.
David E. le
Inspect the product more carefully before giving to customer.
Vicki G. le
My only issue was I did reserve it in time to have unit at my original location of Mount Joy. My pick up location was changed 3 times. But my unit was there and relatively close to the original location. The area manager even took the unit to the Lancaster location so I would have it.
Jeffrey S. le
The woman @ this location was very good to deal with. Very detailed with the inspection and the paperwork. I will use them again. Thank you for the great service.
Maira D. le
The APP to pickup the reservation was horrible. It took over 20 min and got stuck for 10 min at the approval page. The gentleman at the location helped me in 3 min flat.
Diane H. le
Great Service! Thank you!!
Joe S. le
I appreciate the friendly and helpful staff at this location. They made pick up and drop off a smooth event. They will be where I will go next time I need a rental. Thank you for a positive customer experience.
Barbara K. le
When I checked on the computer a u haul site closer to my home had a pick up available so I booked it. I then got a call saying that I would need to go to a different one a good distance from my home. You shouldn't have something as available if it isn't. It makes a big difference in the cost
DDG II m. le
Excellent customer service-- rental under 10 minutes and I was on my way!
John L. le
Nothing to suggest. Excellent!
anna G. le
Very friendly and showed me how to work the equipment and answered all the questions and went into detail and took there time and went out there way above and beyond to satisfy my move to make me feel at ease because I was very stressed out.
Clyde B. le
Happy the way it went.
DAVID D. le
It's 4 days since I returned the truck and I still haven't received an e-mail with the final invoice. Why is that?
DAVID N. le
Great customer service, very friendly and personable. I definitely recommend them!!
JIM M. le
Everyone at Peace of Mind Self Storage are amazing to work with.
David G. le
When I told the attendant about the piece of crap truck, she did not offer any response other than- “I will tell our mechanic.” This experience has left a bad taste in our mouth and we will definitely share our negative experience with others. Worst $750 expenditure of our lives!!! Poor poor poor on your part, from start to finish!
AL V. le
Carrie was wonderful from start to finish will definitely recommend to everyone
Antonio R. le
The truck was very dirty have mood everywhere
ANDREW T. le
I really can't think of anything. Everything went really smooth. I enjoyed that U-haul was open so late on a Saturday! Thanks for everything!
courtney m. le
the storage unit I needed was available.
ANGELINA R. le
T9uank you
Jesse D. le
Extremely disappointed with my service with U-Haul . From the (lowest rates) available ...97cents/mile is what I was charged ??????? And the poor maintenance of the truck . . ( oil life was 24% ) (I BET I was getting real good fuel mileage ) And the cab of the truck was FAIRLY clean , I went to clean it out before my return , to be sweeping out someone else’s hair/mess . Figured it would’ve made my trip a lot easier , but all in all . 500+$ for the truck... 160$ for fuel ... plus the additional rental (had to rent a dolly) 135$ .. Not happy at all . Especially NOW they are trying to charge even more for who knows what ??
JEFF G. le
can"t think of anything
Seth M. le
Location was fantastic, very helpful. I tried to use the app but that was a pretty epic fail. Thankfully it was during office hours and they were very helpful. Not sure what I had done if I’d have tried to get a truck during off hours. I called customer service and was placed on hold for 8minutes before I decided to just walk into the office.
Gregory B. le
I was new with UHAUL, but after finding where I needed to go, the manager at the office was able to help out and explain things fairly quickly so I could get out on the road sooner.
peace o. le
The employees were very friendly and helpful.
CHARLEE S. le
Excellent service and great staff. There is nothing that needs to be changed.
Carl F. le
Nothing.
MICHELLE M. le
We have rented from this location twice, a year apart, and had a wonderful experience each time.
Joseph H. le
A larger area to hold a few more vehicles to rent.
Georgette M. le
Extremely convenient as we have a storage unit there. Awesome customer service, friendly and helpful.
David R. le
Got exactly what I reserved with zero problems. Friendly service. Nice dog, too.
TOM H. le
Not the fault of the rental location, but for a truck with approximately 20k miles it was not in great shape. Out of alignment. Weird noises. Pretty well worn and in need of maintenance.
Greg F. le
Great, personable, flexible
. le
Great place to get a Uhaul!
DAVID J. le
Nothing. Gary Price is great to work with. The equipment is always there as scheduled, and he thoroughly explains how to use it. We rent one-way from PA often, and I never have to worry about not having a trailer when we need it.
Brandon E. le
Improve the 24/7 check-in. It took over 45 minutes to verify that it was actually me renting the truck.
Christopher M. le
Per other times I rented I haul attendants always have to hook up trailers and check light and etc.. this guy just said it around the corner you can hook it up and leave. I asked him aren’t you suppose to hook it up and check everything he said no you can do it. I checked the lights as best as I could when I got home someone helped me out to make sure everything was working right and sure enough turns out when I would signal left both lights were signaling. Piss poor service I will never go to this station to rent anything not even the storages even if it was the last place on earth. Oh and from the get go the guy was rude like he didn’t want to be there.
Jere M. le
Check in process was a beast, and they actually called my wife and newborn at 7am! Not okay
Wayne P. le
TRUCK'S SHOULD BE CHECKED IN AND INSPECTED BEFORE CUSTOMER LEAVES TO AVOID CONFLICT!!