Customer Reviews for Peace of Mind Self Storage
(U-Haul Neighborhood Dealer)

601 reviews

2800 Charlestown Rd   Lancaster, PA 17603

(717) 569-2171

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • 10/16/2021: Closed

Services at this Location:

Contact Us

(717) 569-2171

2800 Charlestown Rd
Lancaster, PA 17603

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 7/5/2021: Closed
  • 10/16/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5

They were on time and ready to work!

LEANNE S. 
Rating:
5

Customer did not leave a comment.

Peter H. 
Rating:
5

Keep up the good work!

CHRISTOPHER B. 
Rating:
5

excellent service - will definitely go back when I move my son back to college in August.

RONALD R. 
Rating:
5

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5

Customer did not leave a comment.

CHARLES G. 
Rating:
4

Customer did not leave a comment.

Brian T. 
Rating:
5

Na

CHRISTOPHER P. 
Rating:
4

Customer did not leave a comment.

Brian T. 
Rating:
3

Minimal people contact. Return procedure ridiculous.

VICKI R. 
Rating:
5

Nothing everyone was great. !!!

JOHN R. 
Rating:
5

Customer did not leave a comment.

STEPHANIE L. 
Rating:
4

Customer did not leave a comment.

Susan H. 
Rating:
5

Customer did not leave a comment.

ERWIN M. 
Rating:
1

Customer did not leave a comment.

Christopher V. 
Rating:
5

The website wasn't working correctly for me to return the truck using my mobile phone. Other than that, everything was fine. The staff @ Peace Of Mind Self Storage were SUPER friendly & SUPER helpful. I will highly recommend this location to everyone I know looking for storage or truck rental.

Bruce M. 
Rating:
5

I returned the truck after hours. No one was there

NATALIE M. 
Rating:
5

Customer did not leave a comment.

Norman Y. 
Rating:
5

Customer service was amazing. This location is the best. I wish I could remember the name of the lady that helped me but she was a great. The truck I had reserved was not available because the customer hadn't returned on time. She gave us a larger truck for the same price as the small one and even though this is standard customer police she was really apologetic and courteous!!! Such a supreme pleasure. Thank you for making this stressful moment go a lot smoother, you're the best.

JASON R. 
Rating:
5

Customer did not leave a comment.

JAN L. 
Rating:
5

Customer did not leave a comment.

Benjamin K. 
Rating:
5

Customer did not leave a comment.

Kimberly M. 
Rating:
5

Customer did not leave a comment.

BENJAMIN K. 
Rating:
5

Customer did not leave a comment.

JEFFREY P. 
Rating:
5

Good customer service

John J. 
Rating:
5

Customer did not leave a comment.

LEONARD P. 
Rating:
5

We had to change the size of the truck after realizing the one I picked wasn't going to be big enough. They were able to get me a bigger one right away. They always have excellent service.

JERE B. 
Rating:
5

Customer did not leave a comment.

JON H. 
Rating:
5

Just some better directions for drop off. You guys obviously have a great system, but I didn't know how to deal with extra charges. I inadvertently went through a toll that didn't have a cash lane, and I don't know how to deal with the charge.

william A. 
Rating:
1

There was an empty cigarette box underneath the seat. I got the truck on full tank of gas used less then a quarter tank of gas and was charged 34,00 $ for gas plus an extra rental fee. The guy in the office wasn't really pleasant. I am unsatisfied and confused with this service. I rented u-hauls from other places and will not use this location again.

Neomi R. 
Rating:
5

Customer did not leave a comment.

Jon H. 
Rating:
5

Carrie, at Peace of Mind was wonderful! She was SO helpful! She never tired of my questions! A+!

James H. 
Rating:
5

Customer did not leave a comment.

Carol P. 
Rating:
5

could not be more pleased

JOHN K. 
Rating:
5

Customer did not leave a comment.

Patrick D. 
Rating:
4

I returned the truck with a full tank when started with 7/8 tank. They charged me for the few extra miles at $.40. So I gave them more gas and had to pay for going over a few miles.

James E. 
Rating:
5

Customer did not leave a comment.

Joseph G. 
Rating:
5

Customer did not leave a comment.

Carol P. 
Rating:
5

Customer did not leave a comment.

JASON J. 
Rating:
4

Customer did not leave a comment.

Debora T. 
Rating:
5

Two issues were experienced with the truck. Being average height, I thought the pull down strap for the roll up door could have been 6" longer to make it easier to reach. In that same manner, the grab handles to get up on the rear bumper could have been one bolt lower for easier access. Thank you.

henry B. 
Rating:
3

I had the van/truck for 1,5hrs! That was all! 30 $for that amount of time seems ludicrous.

Louise D. 
Rating:
5

Customer did not leave a comment.

Carlyn D. 
Rating:
5

Customer did not leave a comment.

Lindsey K. 
Rating:
5

Everything was incredibly easy! The truck was clean inside and out, and ready to go.

DANIEL P. 
Rating:
5

Customer did not leave a comment.

Christopherg H. 
Rating:
5

Nothing the attention that your get from the staff that works there is beyond expectation.. Great customer service!!

Yordani Marino J. 
Rating:
5

Customer did not leave a comment.

Dylan R. 
Rating:
4

Maybe have a sign pointing where to drop trailer on site.

Jennifer R. 
Rating:
5

Super easy contactless pickup

Gabrielle C. 
Rating:
1

Gas tank was half full. Had to fill it up befirw turning in.. check-in was made difficult by a representative named Connie over the Uhual aoo. Poor experience.

Jonell R. 
Rating:
5

Customer did not leave a comment.

Andrew M. 
Rating:
5

Customer did not leave a comment.

CAMILLE R. 
Rating:
5

The customer service we received from Peace of Mind Self Storage & U-Haul was truly outstanding and professional. We previously scheduled the U-Haul rental of a 15 foot truck for Friday, October 16th. On Thursday, October 15th, we had to reschedule for Monday, October 19th since our U-Pack delivery from Jacksonville, IL was not going to arrive on October 15th in Lancaster, PA's U-Pack Service Center as U-Pack guaranteed. It would arrive sometime late Friday afternoon. Friday morning 8:00 AM U-Pack called and said the delivery has unexpectedly arrived. I called Peace of Mind to see if the truck was still available, and if we could again reschedule for the morning of Friday, October 16th. They were very accommodating and understanding of our situation. We had family members taking off work and travelling from Maryland to Pennsylvania to move our daughters furniture to a new apartment. We were able to get our much needed U-Haul truck and complete the daughters move. Thanks so much to the folks, Carrie and Gary, at Peace of Mind for making our furniture move a success. Deeply appreciated. Will definitely use Peace of Mind Self Storage & U-Haul again.

Wayne M. 
Rating:
5

Customer did not leave a comment.

betty J. 
Rating:
5

Customer did not leave a comment.

Wessina V. 
Rating:
4

Very happy with the overall experience. Friendly service, clear instructions, highly recommend!

Scott B. 
Rating:
5

Due to the pandemic, the office was not accessible except by phone. However, with perseverance, I was able to contact them and thank Gary for securing a trailer for me when they were scarce. Thanks so much! The trip was smooth, the trailer performed well and the return was easy.

STACEY B. 
Rating:
5

Customer did not leave a comment.

Elizabeth L. 
Rating:
5

Customer did not leave a comment.

MaryKate W. 
Rating:
5

This location did an excellent job of making my experience easy, understandable and hassle free. Carrie was wonderful to deal with. Thanks you all of you there.

Michael S. 
Rating:
1

I called about reserving a smaller truck for 19,99 $ but was told there was no availability. I then made a reservation with a female rep who quoted me the availability of a 9foot truck for 29,99 $ for the day and $.69 per mile. I showed up to get the vehicle and one gentleman was rude in his demeanor through the closed door (due to Covid). Another took my call and indicated they had no reservation for me. He then informed me that if I wanted a truck I would have to move to a 15foot for 39,99 $ for the day and $.79 per mile. I asked if they would match the 9foot truck quote since it was their mistake and they refused. I needed the truck, so I agreed with great reluctance at the apparent bait and switch. I used the truck for less than 3 hours and only drove 26 miles. When I got the bill, it showed $.99 per mile charged. What's up with this kind of business practice?! This is so ironic considering their name is Peace of Mind...I had no peace of mind whatsoever with this rental and will never use them again.

Bradley H. 
Rating:
2

Customer did not leave a comment.

Tariq H. 
Rating:
5

Very friendly staff. Easy and timely pick up and return, even with COVID precautions in effect.

ANDREW S. 
Rating:
5

This location was helpful and ensured my truck/trailer was ready to go. The service provided was helpful and I'd recommend using this location in the future. However, it would be better if customers could be notified that reservations are confirmed earlier than the day before pickup. I don't think this was the locations issue, but a UHAUL policy in general. Overall my experience with UHAUL was excellent.

John B. 
Rating:
5

Customer did not leave a comment.

John L. 
Rating:
5

Customer did not leave a comment.

Carly M. 
Rating:
5

Customer did not leave a comment.

Mary H. 
Rating:
5

Good

Leonides V. 
Rating:
5

Customer did not leave a comment.

Julio S. 
Rating:
5

Customer service was excellent and friendly, I would highly recommend a friend thank you.

CALISA M. 
Rating:
4

Customer did not leave a comment.

Timothy H. 
Rating:
5

Customer did not leave a comment.

Katherine S. 
Rating:
5

Customer did not leave a comment.

Herbert T. 
Rating:
5

I was thoroughly impressed with the professionalism and ease of the walk-in booking process, it was very easy seamless and very efficient.

Corey H. 
Rating:
5

Customer did not leave a comment.

Santiago R. 
Rating:
5

The process was smooth and simple especially in the time of Covid

William R. 
Rating:
3

Recieved the vehicle this morning with Wendy's trash in the cab. Got home and opened the door on the box part of the truck and the smell inside was terrible. It smelled like something died inside. If somebody would have to keep their furniture inside the truck over night or for a long period of time the furniture would smell just like it. Other than that the truck drove fine.

Justin M. 
Rating:
4

Customer did not leave a comment.

James H. 
Rating:
4

The online process takes too long and didn't save any of my info from last time I ordered (drivers license etc) which was super annoying

Andrew B. 
Rating:
5

Worker very very good in this place .i like this place give rents truck fist

kHADGA B. 
Rating:
5

Customer did not leave a comment.

SUSANNA R. 
Rating:
5

Customer did not leave a comment.

steven W. 
Rating:
5

Customer did not leave a comment.

Mark C. 
Rating:
4

Customer did not leave a comment.

elizabeth R. 
Rating:
5

Customer did not leave a comment.

Aimee N. 
Rating:
5

Customer did not leave a comment.

Frederick S. 
Rating:
4

Customer did not leave a comment.

Susan L. 
Rating:
5

Did not expect the additional steps prior to approval and access to key. Took longer than expected. Wish I could have taken care of it in advance when I received the text.

Jannise C. 
Rating:
5

They were so friendly at this location and I would highly recommend.

Amber H. 
Rating:
3

It was just a key drop off location, no contact with anyone.

Tina M. 
Rating:
4

Limited parking for dropoff

Jonathan E. 
Rating:
5

Staff was very friendly and helpful.

SUZANNE B. 
Rating:
5

Customer did not leave a comment.

Meagan K. 
Rating:
5

It's easy and fast process

Raj K. 
Rating:
5

Customer did not leave a comment.

BURR A. 
Rating:
5

Customer did not leave a comment.

Erwin M. 
Rating:
5

Customer did not leave a comment.

Erwin M. 
Rating:
1

Took us over 45 minutes on the phone to get it to work.

sean B. 
Rating:
5

Truck looked shabby. Ran good. Great location.

Steve M. 
No reviews have been submitted for this location.

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