Customer Reviews for Pego Self Storage
(U-Haul Neighborhood Dealer)

219 évaluations

203 Forgotten Ln   Mabank, TX 75156

(903) 880-0264

Heures d’ouverture

  • Mon–Fri
    De 9 h am à 4 h 30 pm
  • Samedi
    De 9 h am à 1 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(903) 880-0264

203 Forgotten Ln
Mabank, TX 75156

Services dans cet établissement :

Heures d’ouverture

  • Mon–Fri
    De 9 h am à 4 h 30 pm
  • Samedi
    De 9 h am à 1 h 30 pm
  • Dimanche
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

By far the best storage around Cedar Creek Lake! 100 % recommend.

Jesse K.  |  Expérience générale 
Évaluation :
5

Thanks you so much for the assistance and help! Great location and great lights for drop off. Thanks you

Matt J. 
Évaluation :
5

The storage was super clean and very convenient access. Staff was always helpful. Price was the best in the area. Thanks again for a pleasant experience.

BOB M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

One of the best facilities in the lake area..

Pamela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brooke B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kris S. 
Évaluation :
5

Great storage facility and friendly staff. The temp controlled units were great.

Carolyn S.  |  Expérience générale 
Évaluation :
1

I sent off in a uhaul with a check engine on and the steering was bad so I called and was sent to another place where the lady brought the key out and said take this one

Crystal H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah S.  |  Expérience générale 
Évaluation :
5

Very friendly customer service, easy access

Patrick G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen F. 
Évaluation :
5

Excellent service

Charles B. 
Évaluation :
5

Always great at Pego! Helpful and fast!

Laura L. 
Évaluation :
5

Great truck move successfully made . Thanks James Collins

JAMES DEAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy S. 
Évaluation :
5

The lady who handled our rental when we picked up the truck and when we returned it was very helpful and a nice person.

Kip M. 
Évaluation :
1

More mileage off the bat. Include the mileage to get the U-Haul to the drop off point not just your new place.

Brain M. 
Évaluation :
5

Thank you Pego for your excellent service once again. We enjoy how easy it is to work with you all in helping get our customers moved with great timeliness and ease.

Sheryl S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWRENCE D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana W.  |  Expérience générale 
Évaluation :
2

Clean the trucks when they come in dirty before giving them to the next customer.

Nathan P. 
Évaluation :
5

Le service à la clientèle était génial.

ADAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY A.  |  Expérience générale 
Évaluation :
5

Great place and people

Candi B.  |  Expérience générale 
Évaluation :
1

The check in and out process has been awful both times at this location. It's frustrating that we can't do a lot of the precheck work at home, the Cellular service is so bad at this location, after 45 min of trying to check in we were lucky enough that the woman at the office came by early and helped us. We were unable to check out and had to go through a 3 day process to ensure we weren't charged extra.

Tyler H. 
Évaluation :
1

I called a head spoke to a woman, she gave info about costs.. I went and reserved the following day , went to pick up on the 3rd day an different woman. Place smelled like cigarettes and she coughed ALOT with out covering her mouth. The woman got rude with me when I went over what I was advised on pricing for milage. I WAS ADVISED $.72 A MILE. She said NO! $.97 A MILE. i advised that tues and wed both via phn and in person I was advised $.72 . She said NO YOU WERENT.. I then advised ma'am, The other woman whom I sat here and spoke to face to face advised that.. then said what is today.. I said Thursday.. ohh well its $.79 a mile today. I told her that they need to be on the same page, so random wrong info dosent get relayed as it did in my case. She got mad and snapped at me- DO YOU WANT THE UHAUL OR NOT.. so I advised NOT MY PROBLEM YOU DONT LIKE THE CONVERSATION, I CAN ONLY ADVOSED WHAT I WAS TOLD, YES I WANT THE UHAUL, AND MOVING FWD MAYBE YOU GUYS SHOULD COMMUNICATE ON WHAT WAS ADVISED SO YOU DONT HAVE TO DEAL WITH THIS AGAIN. I also advised the day I went in I would need a dolly reserved as well,, so I assumed it was all in order. I check the truck.. and no dolly. They park the trucks on an open lot outside of a 2nd facility 2 blocks away, when I asked what time the gates close being I would need to get my truck- she said it didn't matter as the truck is not on the property, I advised I would need to get MY truck she again advised what she said about not being on the property.. I looked at her.. and said very slowly.. I WILL NEED TO PICK UP MY PERSONAL VEHICLE, TRUCK, AUTOMOBILE.. MY TRUCK NOT THE UHAUL.. oh well u will have to drive it and leave it where the uhaul trucks are. When driving the uhaul.. the transmission slips really bad when going into 2nd gear. Inside dome lite never went off, and ignition was very hard to turn off and get the key out. I drove maybe 25 miles total, Moving fwd I will drive out of my way to a different facility and pay a little more for decent service rather then down the street for Crappy service. Maybe I will just rent people a trailer next time and pay them instead of Uhaul..

Maria D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

I felt that my unit was well protected with friendly and helpful office staff.

Dosha K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dottie S. 
Évaluation :
5

Truck had not been inspected. We drove it to our home and found that the front passenger tire was balled. I called the lady where we picked up the truck. She refeered us to the regional manager Kevin. He told us to call the roadside assistance number. We waited two hours for the guy to show up and change the tire out. This could have been prevented.

randy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wynona S. 
Évaluation :
3

Picking up the truck took a lot of steps and the cell service wasn't great in this location so it took much longer than expected and ate into our rental time. I wish there was a better system for knowing what to expect in advance and shortening that tjme

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
4

The vehicle had been wrecked, it was drivable but still should have been fixed.

claude C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmett P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
1

Your truck was very dirty and it had major gas leak when trying to put gas in it. And the tires needed replacing. I could go on but you should get the point your truck sucked I feel I should get a refund for the poor truck condition Terry Overton

TERRY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAVIER C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian H. 
Évaluation :
5

The staff there was great 👍

James G.  |  Expérience générale 
Évaluation :
5

I was helped immediately multiple times and also helped after hours and when I needed let in to move out. Very pleased.

Chris C.  |  Expérience générale 
Évaluation :
5

We are a local moving company and we use them frequently for truck rentals. They make picking the truck up by phone easy and are so pleasant to work with! Merci encore.

Quentin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM H. 
Évaluation :
1

Dropped truck off after hours. Difficult to park the truck where it would be out of the way and not block the gates. If that's to be a drop off center shouldn't/ wouldn't it be more advantageous to have an actual parking area

Marian T. 
Évaluation :
2

I put gas in the truck and dropped off after hours. They charged me for gas and it was not the same as it was when I dropped he truck off which was 1/4 of a tank. They charged me for $22,5 for gas and a $30 service fee. Also I declined Safemove.when I reserved the truck and I was charged $14 for it. I tried calling customer service a couple times to dispute but could not get through.

Jack S. 
Évaluation :
5

Will definitely use Pego if I even need a storage unit again. Friendly, and units were nice, neat and secure. I give the 5 stars

Kristi P.  |  Expérience générale 
Évaluation :
5

Thanks. We needed some short term storage and you full filled all our requirements.

William W.  |  Expérience générale 
Évaluation :
5

We are a local moving company, and we use them regularly. Very pleasant experience! Nice staff and very accommodating! Will be using again for sure.

Quentin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samantha A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Flawless return of truck. Filled gas tank back to where it was when we rented and we were done! I highly recommend using Uhaul - they really saved us when our movers couldn't make it out

velma B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marie M. 
Évaluation :
5

Teresa was great. Very nice and the office dog was an added bonus. Made my day being able to get sweet puppy lovings.

Samantha S. 
Évaluation :
5

thank you for keeping my things safe and secure

THOMAS Y.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gottlieb G. 
Évaluation :
5

Fix your website. Train your customer service to actually do its job and not screw over your customers.

William D. 
Évaluation :
5

Shortly after I moved in to the storage unit, I was charged a late fee. With a hectic long-distance move with multiple trips, all my accounts being changed, etc, I thought I had set it up on automatic draft. When I realized this, I called to pay it, and set up automatic draft. Later the same day, I read an email from Pego stating that the late fee would be waived if I set up automatic draft. So I immediately called back asking them to honor that offer, but they refused. I told them I would move out asap if they did not honor their statement. They did not care if they lost a customer. So they got the $30 late fee but lost $96,5/month indefinitely. Poor customer service.

Cameron C.  |  Expérience générale 
Évaluation :
5

I was very pleased with the facility, I felt my belongings were safe and I didn't need to worry about them. I would definitely use Pego Storage in the future if the occasion ever presented itself again.

Brian M.  |  Expérience générale 
Évaluation :
5

Merci

Kristina D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST C. 
Évaluation :
5

Very pleased with this facility for 7 years.

BILL A.  |  Expérience générale 
Évaluation :
5

Very accommodating and helpful staff. The units are well maintained and secure. I would highly recommend the facility to anyone in need of storage.

JOSEPH F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
4

Google maps sent us to the wrong location. This needs to be corrected.

Roger H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izaac C.  |  Expérience générale 
Évaluation :
5

Great experience with Pego and the beautiful lady whom assisted me.

Keith N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa C. 
Évaluation :
2

They were not expecting me and they're not a full service location. U-Haul says that's Mabank when it's actually Enchanted Oaks. There are more full service locations north in actual Mabank. The young lady was very friendly and helpful.

PAULA B. 
Évaluation :
5

The service was a 10 -plus I would recommend it to anyone at any time. Thank you PEGO

Linda M.  |  Expérience générale 
Évaluation :
5

I am on social security and they worked with me on my date that I got my check, that was really nice and never had to pay a late fee because of my check. They really do help you so everything goes smoothly. The storage building was clean and the right size I needed. Very nice people and place was clean, I like that. So I think this storage building is awesome and I would recommend it to anyone.

Mary H.  |  Expérience générale 
Évaluation :
5

Everyone was friendly except the girl that closed my account out. Her welcome was nice til I said I was moving out. It says Jamie on my receipt. She got an attitude for asking questions about if I couldn't remove everything. Said its my responsibility to get rid of my "junk." Thought her delivery could have been better. Everyone else has always been nice. I would still recommend.

VIKKI B.  |  Expérience générale 
Évaluation :
5

Include the appliance dolly I ordered and paid for

Christopher H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
1

They didn't realize I placed an advanced order until when I got there. The directions for the location are wrong, taking you about 20+ minutes in the opposite direction. Only one dolly out of the 3 that I ordered in advance were there.

Meghan H. 
Évaluation :
5

Used this storage unit for almost 2 years. Never had any issues.

Jacobsen N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy W.  |  Expérience générale 
Évaluation :
5

Good facility & site manager very helpful & professional

KEITH A.  |  Expérience générale 
Évaluation :
5

Very nice, clean storage facility. I rented 3 storages for almost 4@goldenOaks260 years, and never had a problem with anything there. It's secure for your things, and very nice people that respond quickly to your calls and questions. I would use Pego again in the future if I need storage again.

Sharon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel R. 
Évaluation :
5

Best prices anywhere that around.

Janet C.  |  Expérience générale 
Évaluation :
4

this location does not rent but was open for return on sunday.

Jonathan Wayne B. 
Évaluation :
5

They we’re always very helpful.

Tempie B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BETTY H. 
Évaluation :
5

Jamie was a great help with all aspects of my rental transaction. she is s great team member for you. claude melton

Claudis M.  |  Expérience générale 
Évaluation :
5

Jamie and Mark are fabulous. I appreciate all their help and flexibility, and friendliness and kindness. I highly recommend this facility, I've used it twice and have nothing but great things to say about them.

Staci S.  |  Expérience générale 
Évaluation :
5

Great! Location is not only super handy BUT the owner and staff are wonderful. I've sent many friends to them as well. Heard temp. control units are on the way. AWESOME!!!!!!!!!!

PAUL H.  |  Expérience générale 
Évaluation :
5

Have married woman working, this ring less beauty still has my mind.

Keith N. 
Évaluation :
3

I am less than pleased with our experience when we picked up this truck. We scheduled to pick up the truck at Taylor Auto Repair and made the reservation online. However, when we arrived at this location, no one was there and the business was closed on Saturdays. Why would your system allow us to schedule it there when the business is closed!! This was very frustrating and required us to scramble to find another place that had a truck to rent. There are no that many places in this part of Texas and it was very upsetting when we needed the truck that very day. I would hope that U-Haul would refund all or part of our expenses due to the fact that this was not handled properly at all and we were stressed in trying to locate another truck. Thankfully Pego Self Storage was able to help us and provided a truck. The truck was not in the best of shape and my husband was concerned with driving it. But we were able to move what we needed to move back to Dallas anyway. We will not be utilizing U-Haul again if we can avoid it.. This glitch should not have happened and your system should have caught this when we scheduled the pickup. I hope you will fix this for future customers.

Mary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Risa J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Truck was available when I needed it.

Brent S. 
Évaluation :
5

Very courteous and willing to help. I am pleased with my services that I received my from this location.

Angie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rabih A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Everything was perfect

Patrick G. 
Évaluation :
5

Super easy from reserving to drop off. Great people at Pego made it quick.

Jack F. 
Évaluation :
3

the rental did not refund any unused extra days. the web site did not say the extra days were "non-refundable", so I feel you stole that money - not a good customer policy.

James L. 
Évaluation :
3

The truck I rented the A/c was low on Freon or something while driving the a/c kept cutting out and it would get hot inside

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRIE H. 
Évaluation :
5

Jayme was so helpful when returning the truck & renting a storage unit. Will use this location if the need arises in the future.

Stuart S. 
Évaluation :
5

Great service & friendly staff...would highly recommend!

Gabrielle C.  |  Réservation 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

teresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby B. 
Évaluation :
5

Quick and easy. Couldn't be happier

James M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN S. 
Évaluation :
5

Good service and facility. Thank you

Billy I.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

Kyle M.  |  Réservation 
Évaluation :
5

There's nothing to improve. It's a good place to rent from

kathy C. 
Évaluation :
4

Very nice staff. Helpful.

Brent S. 
Évaluation :
5

Staff was friendly. The facility was well maintained will definitely use again if in need of storage.

JESSICA D.  |  Expérience générale 
Évaluation :
5

Great job as usual!

steven A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barry D. 
Évaluation :
5

This was my first time getting a storage unit, they are great and so helpful! I would definitely use them again if I need a unit. Merci

TAJA W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerald S. 
Évaluation :
3

I need someone to call me. The last 2 times I rented a truck have been horrible 214-876-0406 Thank you

Vicki H. 
Évaluation :
3

The online process did not work well, My truck was confirmed online but was not there for pick up. Our original pick up location was NineLiquor store in Caney City texas... they did not reserve our 20 ft. truck I prepaid for and so I was sent to an alternate location and had to settle for a 15ft. truck that wasn't big enough. I am still trying to get reimbursed the difference in cost.

Victor W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim F. 
Évaluation :
5

Service was good and friendly.

Ray S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFF A. 
Évaluation :
5

This was a flawless experience. Truck was ready for pickup as scheduled and customer service was great! I would highly recommend this location.

Linda S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
1

They were not open the hours they said. There was multiple people trying to return and no one was there. We were piled up in a tiny parking lot nearly into the highway. When the girl finally arrived she approched my car and said when i open the gate you pull in....or are you waiting on someone? I said "you". She said to me "you can lose the attitude." I ask her "or what? You wont return my uhaul." She said or you can get off my property. I then said to her you ask me a question and i gave you a answer. Then she walked off. I waited in the car, my husband returned the uhaul and according to the employee our paperwork was wrong and we did not get our full deposit back. I would definitely not recommend the return location to anyone. There unprofessional, rude and tried to be confrontational.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
5

Service was great very friendly people.

Privacy R.  |  Premières impressions 
Évaluation :
5

Main office was very clean with many supplies. Staff was very polite and helpful. Unit was clean and spacious.

Privacy R.  |  Premières impressions 
Évaluation :
5

excellent service nice and friendly and efficient.

Privacy R.  |  Premières impressions 
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