Shortly after I moved in to the storage unit, I was charged a late fee. With a hectic long-distance move with multiple trips, all my accounts being changed, etc, I thought I had set it up on automatic draft. When I realized this, I called to pay it, and set up automatic draft. Later the same day, I read an email from Pego stating that the late fee would be waived if I set up automatic draft. So I immediately called back asking them to honor that offer, but they refused. I told them I would move out asap if they did not honor their statement. They did not care if they lost a customer. So they got the $30 late fee but lost $96,5/month indefinitely. Poor customer service.Cameron C. | Expérience générale
Customer Reviews for Pego Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Mabank, TX 75156
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 1h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was very pleased with the facility, I felt my belongings were safe and I didn't need to worry about them. I would definitely use Pego Storage in the future if the occasion ever presented itself again.Brian M. | Expérience générale
MerciKristina D. | Expérience générale
Le client n'a pas laissé de commentaire.ERNEST C.
Very pleased with this facility for 7 years.BILL A. | Expérience générale
Very accommodating and helpful staff. The units are well maintained and secure. I would highly recommend the facility to anyone in need of storage.JOSEPH F. | Expérience générale
Le client n'a pas laissé de commentaire.Steven C.
Google maps sent us to the wrong location. This needs to be corrected.Roger H.
Le client n'a pas laissé de commentaire.teresa C.
They were not expecting me and they're not a full service location. U-Haul says that's Mabank when it's actually Enchanted Oaks. There are more full service locations north in actual Mabank. The young lady was very friendly and helpful.PAULA B.
Include the appliance dolly I ordered and paid forChristopher H.
Le client n'a pas laissé de commentaire.Michael A.
They didn't realize I placed an advanced order until when I got there. The directions for the location are wrong, taking you about 20+ minutes in the opposite direction. Only one dolly out of the 3 that I ordered in advance were there.Meghan H.
Le client n'a pas laissé de commentaire.Samuel R.
this location does not rent but was open for return on sunday.Jonathan Wayne B.
Le client n'a pas laissé de commentaire.BETTY H.
Have married woman working, this ring less beauty still has my mind.Keith N.
I am less than pleased with our experience when we picked up this truck. We scheduled to pick up the truck at Taylor Auto Repair and made the reservation online. However, when we arrived at this location, no one was there and the business was closed on Saturdays. Why would your system allow us to schedule it there when the business is closed!! This was very frustrating and required us to scramble to find another place that had a truck to rent. There are no that many places in this part of Texas and it was very upsetting when we needed the truck that very day. I would hope that U-Haul would refund all or part of our expenses due to the fact that this was not handled properly at all and we were stressed in trying to locate another truck. Thankfully Pego Self Storage was able to help us and provided a truck. The truck was not in the best of shape and my husband was concerned with driving it. But we were able to move what we needed to move back to Dallas anyway. We will not be utilizing U-Haul again if we can avoid it.. This glitch should not have happened and your system should have caught this when we scheduled the pickup. I hope you will fix this for future customers.Mary G.
Le client n'a pas laissé de commentaire.Cecilia B.
Le client n'a pas laissé de commentaire.Risa J.
Le client n'a pas laissé de commentaire.JOSEPH S.
Le client n'a pas laissé de commentaire.Donald P.
Truck was available when I needed it.Brent S.
Very courteous and willing to help. I am pleased with my services that I received my from this location.Angie S.
Le client n'a pas laissé de commentaire.SHAWN T.
Le client n'a pas laissé de commentaire.Pam H.
Le client n'a pas laissé de commentaire.Rabih A.
Le client n'a pas laissé de commentaire.John J.
Everything was perfectPatrick G.
Super easy from reserving to drop off. Great people at Pego made it quick.Jack F.
the rental did not refund any unused extra days. the web site did not say the extra days were "non-refundable", so I feel you stole that money - not a good customer policy.James L.
The truck I rented the A/c was low on Freon or something while driving the a/c kept cutting out and it would get hot insideCharles C.
Le client n'a pas laissé de commentaire.TERRIE H.
Jayme was so helpful when returning the truck & renting a storage unit. Will use this location if the need arises in the future.Stuart S.
Le client n'a pas laissé de commentaire.Billy B.
Le client n'a pas laissé de commentaire.teresa C.
Le client n'a pas laissé de commentaire.Bobby B.
Quick and easy. Couldn't be happierJames M.
Le client n'a pas laissé de commentaire.BRYAN S.
There's nothing to improve. It's a good place to rent fromkathy C.
Very nice staff. Helpful.Brent S.
Great job as usual!steven A.
Le client n'a pas laissé de commentaire.Barry D.
Le client n'a pas laissé de commentaire.Gerald S.
I need someone to call me. The last 2 times I rented a truck have been horrible 214-876-0406 Thank youVicki H.
The online process did not work well, My truck was confirmed online but was not there for pick up. Our original pick up location was NineLiquor store in Caney City texas... they did not reserve our 20 ft. truck I prepaid for and so I was sent to an alternate location and had to settle for a 15ft. truck that wasn't big enough. I am still trying to get reimbursed the difference in cost.Victor W.
Le client n'a pas laissé de commentaire.Jeanne J.
Le client n'a pas laissé de commentaire.tim F.
Service was good and friendly.Ray S.
Le client n'a pas laissé de commentaire.JEFF A.
This was a flawless experience. Truck was ready for pickup as scheduled and customer service was great! I would highly recommend this location.Linda S.
Le client n'a pas laissé de commentaire.David J.
They were not open the hours they said. There was multiple people trying to return and no one was there. We were piled up in a tiny parking lot nearly into the highway. When the girl finally arrived she approched my car and said when i open the gate you pull in....or are you waiting on someone? I said "you". She said to me "you can lose the attitude." I ask her "or what? You wont return my uhaul." She said or you can get off my property. I then said to her you ask me a question and i gave you a answer. Then she walked off. I waited in the car, my husband returned the uhaul and according to the employee our paperwork was wrong and we did not get our full deposit back. I would definitely not recommend the return location to anyone. There unprofessional, rude and tried to be confrontational.Richard H.
Le client n'a pas laissé de commentaire.
Le client n'a pas laissé de commentaire.DAVID S.
Le client n'a pas laissé de commentaire.Janel R.
Le client n'a pas laissé de commentaire.RON G.
Very helpful and friendlyBILL S.
Le client n'a pas laissé de commentaire.PAM R.
Easy drop off.David T.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.Treasa C. C.
Le client n'a pas laissé de commentaire.Amanda H.
Le client n'a pas laissé de commentaire.Kim B.
Le client n'a pas laissé de commentaire.kirsten S.
Le client n'a pas laissé de commentaire.Michael M.
Nice placeLawrence G.
The lady was very helpful even though she was new.RICKY K.
Good experience wonderful customer service will definitely be back againLAWRANCE J.
Le client n'a pas laissé de commentaire.Patricia R.
Very good experienceBrent S.
Mark and his team at Pego's are friendly and very accommodating. Great place to do business with.Kirk K.
Everything was perfect.... Worked with Me with expertise and I will go back.......JERRYDON M.
Good Service Completely satifiedemmel D.
Shani had an attitude with me at pick up and drop off. Not professional and I will not use this location again. I have had wonderful experiences at other Uhaul dealers so I know she is the exception and not the rule. Uhaul is great but this location only cares about $$ and the customer is treated like an inconvenience. There are several other dealers in the area, I suggest you use them instead.James D.
Wonderful peopleLawrence G.
Shani was very knowledgeable and helpful.clyde H.
Make sure the lights workJames M.
Excellent employee very helpful this has been a great experience.Lawrence G.
Le client n'a pas laissé de commentaire.Jo M.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Agustin G.
Le client n'a pas laissé de commentaire.micki M.
The young lady there was exceptional. I think her name was aliceca. She was so helpfulMIKE S.
Excellent customer service & overall experience.Keith G.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.tonya D.
Le client n'a pas laissé de commentaire.Angela P.
Le client n'a pas laissé de commentaire.Rickey K.
Le client n'a pas laissé de commentaire.Lyndy M.
Van was comfortable, clean and easy to drive. Service people on the phone and in person were easy to work with and helpful.TRINA K.
Le client n'a pas laissé de commentaire.david S.
The young lady that waited on me and rented me the truck was wonderful. Very accomondating. She is an asset to your companyMIKE S.
Le client n'a pas laissé de commentaire.Jerry B.
Le client n'a pas laissé de commentaire.CLIFF H.
Le client n'a pas laissé de commentaire.James L.
Due to vehicle and trailer problems, I could not make it to the dealer before closing time, so I had to unload my vehicle from the trailer by myself. The dealer could not accommodate me.ALAN G.
Le client n'a pas laissé de commentaire.Jo M.
regular renter!LABARBARA B.
Very smooth return with great staff at this location. Great experience.LAWRENCE G.
Le client n'a pas laissé de commentaire.GEORGE Z.
Le client n'a pas laissé de commentaire.RON J.
Shani at Pego Storage provided exceptional customer service. She was very helpful, knowledgable, efficient and friendly.Charles D.
Everything went great. Just about a brand new truck.PATRICIA F.